378 Travel Agent jobs in the Philippines

JOB RESPONSIBILITIES
- Process Inbound/Outbound calls relating to customer queries.
- Adherence to process Quality and Compliance Guidelines
- Assist Customers with their personal accounts and app issues

MINIMUM QUALIFICATIONS
- At least a SHS Graduate
- Preferably with BPO Background
- Amenable to work on shifting schedule
- Willing to work onsite in Mandaluyong
- Effective written, verbal, and interpersonal communication skills
- Computer proficient and is able to multitask

COMPETENCIES REQUIRED
- Achieves Results
- Customer-oriented
- Collaborate and Partner with other
- Adaptability
- Communication / Customer Service
- Stress Tolerance
- Work Commitment / Motivation
- Problem Solving Ability
- Analytical and Methodical Abilities
- Excellent problem-solving and decision-making skills
- Excellent customer service skills
- Attention to detail
- Easy to work with
- Accepts feedback well
- Provides a high level of service
- Understands and uses listening, sharing, clarifying and problem-solving skills
- Demonstrates empathy effectively
- Ability to organize, prioritize, anticipate situations, act, and see issues through to completion
- Manage individual performance and positively contribute to team performance
- Ability to work independently and proactively in a fast-paced, high-growth environment
- Flexible and adaptive to work schedules
- High level of integrity and accountability

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php17,000.00 - Php20,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Mandaluyong City: Reliably commute or planning to relocate before starting work (required)

JOB RESPONSIBILITIES
- Process Inbound/Outbound calls relating to customer queries.
- Adherence to process Quality and Compliance Guidelines
- Assist Customers with their personal accounts and app issues

MINIMUM QUALIFICATIONS
- At least a high school graduate
- Preferably with BPO background
- Amenable to work on shifting schedule
- Willing to work onsite in Alabang
- Effective written, verbal, and interpersonal communication skills
- Computer proficient and is able to multitask

COMPETENCIES REQUIRED
- Achieves Results
- Customer-oriented
- Collaborate and Partner with other
- Adaptability
- Communication / Customer Service
- Stress Tolerance
- Work Commitment / Motivation
- Problem Solving Ability
- Analytical and Methodical Abilities
- Excellent problem-solving and decision-making skills
- Excellent customer service skills
- Attention to detail
- Easy to work with
- Accepts feedback well
- Provides a high level of service
- Understands and uses listening, sharing, clarifying and problem-solving skills
- Demonstrates empathy effectively
- Ability to organize, prioritize, anticipate situations, act, and see issues through to completion
- Manage individual performance and positively contribute to team performance
- Ability to work independently and proactively in a fast-paced, high-growth environment
- Flexible and adaptive to work schedules
- High level of integrity and accountability

**Job Types**: Full-time, Fresh graduate, Permanent

**Salary**: Php17,000.00 - Php22,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)

Brief Description of Job Scope and Responsibilities:

- Quotes, books, sells, finalizes and coordinates air bookings for ships crews
- Booking, tickets must be quality checked for IATF and Airline covid restrictions
- May be assigned as implant to a manning agency
- Builds and maintains relationship with clients, travel vendors and internal customers
- Ensures all finalized transactions are accounted and billed timely and accurately
- Contributes to operations efforts by accomplishing related tasks as needed
- Attends trainings, meetings, refreshers, calls as necessary

Qualifications/Skills:

- Must be a graduate of any business course or its equivalent
- Minimum of 2 years experience gained from travel industry handling domestic and international trip destinations.
- Handling of ships crew travel and working with Pharma/doctor client is preferred but not mandatory.
- In-depth understanding of GDS (Amadeus, Galileo, and Sabre), reading and understanding Timatics
- Good verbal and written (English) communication skills
- Keen knowledge of Geography is welcome
- Strong analytical and problem-solving skills
- Effective communication and interpersonal skills

**Salary**: Php0.01 - Php0.02 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Marine Travel Consultant role is to deliver outstanding travel service experience for our Marine Customers. By working together as a high performing team, our Travel Consultants provide outstanding traveler care, first call resolution and the highest quality of customer service to Amex GBT Egencia Marine Clients. The role will report to a Team Leader.
**What You'll Do:**
+ Operating in a 24 hour a day, 7 days a week team, with variable shift opportunities for days, nights and weekends.
+ Act as Travel Advisor and Consultant to a single or multiple Marine Business accounts with the willingness to jump in and flexibility in shifts to meet client needs
+ Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using multiple Global Distribution Systems (GDS), Sabre, Amadeus.
+ Handle all inbound calls/emails in the highest level of integrity and efficiency
+ Creates bookings and issue tickets both International and domestic routes for Marine clients in Amadeus and Sabre GDS. This also includes air, hotel, rail and ground transportations
+ Additional responsibilities may include voiding, refunding and ticket-re issuance
+ Participate in the training and development programs provided by the company
+ Any Ad-hoc initiatives as assigned by Leaders
+ Operate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key efficiency metrics (for example call adherence and call service metrics) and driving key partnerships and sale of preferred air and hotel partners
+ Express passion and energy within the organization and always act according to company ethics, values and Compliance guidelines.
**What We're Looking For**
+ Working phone, email booking air, rail, hotel and car rental
+ Investigates/action Travel Consultants reservations/PNR for ticketing, quality/accuracy, client critical issues or lowest fare.
+ Detailed understanding of fares and ticketing rules, for car, air, hotel travel
+ Experience in one or multiple GDS (Amadeus is Preferred but open to Sabre)
+ Experience working in a high touch service environment where performance is measured
+ Background in handling Marine Travels is added advantage
+ Passion for excellence in client service, including proactive anticipation of needs
+ Professional communication (written and verbal)
+ Attention to detail
+ Act with integrity, and look after personal traveler information
+ Resolving customer issues quickly and independently / with supplier
+ Partnership and willingness to feedback
This role works in a 24/7 shift including Overnight, Weekends and Public Holidays. It is 5 days Onsite at our office in Ayala Triangle Garde, Manila.
**Location**
Manila, Philippines
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Work Setup: Onsite (Cebu City)

Shift:  No Fixed Schedule

Responsibilities:

• Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
• Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
• Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
  
• Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
• Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
• Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.

Qualifications & Requirements:

• Experience:  
• 2 to 4 years of relevant experience as a Travel Consultant or in a similar role within the travel industry.
• Experience handling escalated cases and direct passenger communication is an advantage.
• Education: Bachelors degree in Tourism, Hospitality Management, or a related field (preferred). 
• Technical Skills:  
• Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is a strong advantage.
• Proficient in Microsoft Office Suite and online booking/reservation tools. 
• Core Competencies: 
• Excellent communication, negotiation, and problem-solving skills. 
• Strong attention to detail and ability to perform well under pressure. 
• Capable of multitasking and efficiently managing multiple client inquiries.

Benefits:

Upon regularization:

- 10 VL, 10 SL, 5EL

- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)

Work Setup: Onsite (Cebu City)

Shift:  No Fixed Schedule

Responsibilities:

• Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
• Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
• Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
  
• Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
• Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
• Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.

Qualifications & Requirements:

• Experience:  
• 2 to 4 years of relevant experience as a Travel Consultant or in a similar role within the travel industry.
• Experience handling escalated cases and direct passenger communication is an advantage.
• Education: Bachelors degree in Tourism, Hospitality Management, or a related field (preferred). 
• Technical Skills:  
• Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is a strong advantage.
• Proficient in Microsoft Office Suite and online booking/reservation tools. 
• Core Competencies: 
• Excellent communication, negotiation, and problem-solving skills. 
• Strong attention to detail and ability to perform well under pressure. 
• Capable of multitasking and efficiently managing multiple client inquiries.

Benefits:

Upon regularization:

- 10 VL, 10 SL, 5EL

- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)

Fairview Terraces

Account: CSR - Travel

Salary package 20,000

Qualifications: Good communication skills
- w/ at least 1 year int’l pure voice account

Start date: ASAP

**Job Types**: Full-time, Permanent

**Salary**: Php19,000.00 - Php20,000.00 per month

**Benefits**:

- Flextime
- Paid training
- Pay raise

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Always

**Description**
**Online Travel Chat Consultant**
**#4th in Great Place to Work's Best Company To Work For 2025 **
**#10th in Fortune Magazine's 2025 World's Most Admired Companies **
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers **
**Top GBS Employers for the Philippines (2025) by the Everest Group **
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.**
**How will you make an impact in this role?**
**Get a first-class start to your travel career.**
American Express Travel & Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.
Across the globe, TLS has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.
**From learner to leader, see the bigger picture.**
American Express Card Members can contact us via different channels; e-mail, on-line chat or voice/call. Our tech-savvy Consultants use their passion for travel and their ability to creatively resolve enquiries to deliver an extraordinary experience to our US-based customers who are using chat on the American Express Travel website.
This service enables the card members to interact in real-time to access their exclusive programs and unique benefits, gain assistance with website navigation and make bookings. It offers personal choice and convenience to our Card Members and inspires long-term relationships and loyalty along the way.
Travel plans change frequently. Here's just some of what you could be doing each day:
+ Consulting with your Card Members so that you can recommend tailored resolutions to immediately meet their needs
+ Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
+ Assisting Card Members by expertly booking domestic and international flights, cars and hotels
+ Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points
+ Multi-tasking as you will be conducting multiple customer conversations simultaneously
**Minimum Qualifications:**
**What you need to thrive**
+ A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements
+ Ability to fluently speak and write in English
+ Computer skills are vital as you'll be communicating with multiple customers whilst navigating different tools, all day, every day
+ Resilience and composure to remain positive under pressure and manage your workload efficiently
+ A problem solver, you'll be able to effectively evaluate cardmember issues and offer the best creative solutions with a view to resolving on the first contact
+ A mathematical mind with an eye for detail and accuracy
+ Min. 1 year live chat experience is a must
+ Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer enquiries simultaneously
+ High level of integrity to work with customer information and meet compliance requirements
+ The flexibility to work a shifting schedule
+ Bachelor's degree, associate degree, college undergrads, senior high school graduate may apply
**Qualifications**
**Additional Details:** ** **
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig 
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) 
+ Work From Home Requirements: 
+ Must have at least 25 mbps internet connection plan / speed 
+ Must have a private & quiet area to work at home 
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. 
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
**Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.**
**To know more about our recruitment process, you may watch this short video - ** **What to Expect: Recruitment at American Express** ** **
**Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day. ** ** **
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).  
**Job:** Travel
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Req ID:**

**Position**: CSR/TSR

**Work Location**: Bridgetowne, Pasig City

**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms

**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap

**Earn up to 27k salary plus 10k-24k signing bonus!**

**Salary**: Php18,000.00 - Php27,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Language**:

- English (required)