1,950 Transformation Manager jobs in the Philippines

*About Us *

At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

*Company Description *

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

*Job Responsibilities *

The Business Transformation Manager plays an integral role in executing TSA's purpose. The Business Transformation Manager leads strategic initiatives to ensure improved, more effective and efficient operations resulting in excellent customer experience and business performance. This role is central to identifying improvement opportunities, managing cross-functional projects, and embedding a culture of continuous improvement throughout the channels in one of TSA's programs. This role oversees a team of specialists and works with senior leadership, cross-functional teams, and client partner managers to promote a culture of excellence, innovation, and accountability.

Key responsibilities include leading and driving Lean Six Sigma projects to completion, overseeing process mapping and root cause analysis workshops, developing performance metrics, and supporting change management efforts. The ideal candidate possesses strong analytical skills, a deep understanding of operational frameworks, and the ability to influence stakeholders at all levels.

*Qualifications *

Essential◦ 5+ years of combined experience in project management, operational excellence or business transformation, preferably in a BPO set-up.◦ Experience in a telco program is an advantage .◦ Proven track record of managing complex projects across multiple functions.◦ Strong knowledge of Lean, Six Sigma (Green Belt certified is required, be at least Black / Green Belt-trained plus wealth of experience in doing continuous improvement if holding no certification), and continuous improvement methodologies.◦ Excellent oral and written communication skills◦ Leadership, and stakeholder management skills.◦ Analytical mindset with proficiency in data analysis and performance metrics.

◦ Advance presentation and facilitation skills◦ Has strong data analytical skills◦ Can build database and Cl tools◦ Can create processes and policies◦ Working knowledge in PowerBI - ADVANTAGEOUS

Desirable◦ Insurance/Sales/Service Experience◦ Contact Centre Experience

Qualifications◦ Good Character - Respectful, open, honest, transparent and authentic, with integrity◦ Courage - Takes accountability, responsibility and ownership for the client and teams◦ Personable with a positive attitude and sense of humour◦ Leads, develops, coaches, inspires & motivates teams to deliver our clients objectives.◦ Understands the key to our success is through coaching and development◦ Highly motivated, goal orientated, focused and driven◦ Excellent communication skills and a collaborative style - Comfortable communicating with stakeholders and building relationships at all levels of the organisation◦ Plans ahead, reflects, prioritises then sets a clear vision, provides direction, delegates and empowers the team to develop & grow◦ Belief that excellent customer experience and advocacy is paramount◦ Confidence, resilience and calmness under pressure◦ Commercial acumen - Analytical & Logical

*Competencies used for Interviewing Assessment *

Ability to clearly convey information

Ability to identify the root cause of an issue quickly

Efficiently handling multiple tasks and customers.

Finding mutually beneficial solutions that satisfy the customer and the company.

Managing one's own emotions to stay calm and professional

Providing effective and efficient solutions.

Working well with colleagues to ensure consistent service.

Ability to provide accurate information and guidance.

*Additional Information *

Want to know more? Check out our social media pages:

Website:

Instagram: tsa_group_

LinkedIn:

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. ). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. ). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Job Title: Transformation Manager (Change Manager)

Job Summary:

The Change Management Lead acts as an agent of change for the organization and will play a key role in ensuring projects and change initiatives are rolled out in a manner that reflects the values of Metrobank to ensure objectives are met on time and on budget by increasing employee adoption and usage.

Change Management Lead will focus on the people side of change, including organizational culture change, along with changes to business processes, systems and technology, job roles and organizational structures. Primary responsibility will be working as part of the Project and Business Units to create and implement change management plans and strategies that maximize employee adoption and usage and minimize resistance.

Specific Duties & Responsibilities

• Apply a structured methodology and lead change management activities
• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts
• Enable the design, development, delivery and management of key communications.
• Assess the change impact
• Conduct impact analysis, assess change readiness, and identify key stakeholders.
• Support training efforts
• Provide input, document requirements, and support the design and delivery of training programs.

Additional responsibilities:

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan
• Support and engage senior leaders
• Coach people managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into the project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio

Job Summary

Lead and drive organizational change initiatives, process improvements, and large-scale transformation projects. The role will be responsible for analyzing business performance, identifying opportunities for growth and efficiency, and implementing initiatives that align with company objectives. The ideal candidate has strong financial acumen, project management experience, and the ability to influence cross-functional teams.

Key Responsibilities

• Lead the design, planning, and execution of business transformation initiatives to support growth, efficiency, and profitability.
• Analyze financial performance, profit and loss (P&L), and budgeting/forecasting data to guide decision-making.
• Partner with senior leadership to define transformation goals, KPIs, and success metrics.
• Drive process optimization, digitalization, and change management across departments.
• Oversee project budgets, track expenditures, and ensure alignment with financial objectives.
• Manage risks, dependencies, and roadblocks to ensure successful project delivery.
• Build strong stakeholder relationships to ensure buy-in and sustainable implementation.
• Provide insights and recommendations through data-driven analysis, financial modeling, and reporting.
• Lead cross-functional project teams, fostering a culture of accountability and innovation.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or related field (MBA or equivalent preferred).
• Proven experience (3+ years) in business transformation, financial analytics, or strategy/project management.
• Strong knowledge of financial planning, budgeting, forecasting, and P&L management.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent leadership, communication, and stakeholder management abilities.
• Experience with project management tools and methodologies (Agile, Lean, Six Sigma, PMP certification a plus).
• Ability to work in a fast-paced environment and manage multiple priorities.

By submitting your application, you are agreeing to be bound by Pepsi-Cola Products Philippines, Inc.'s Data Privacy Policy. Please be advised that your information may be processed in accordance with the said Policy.

For more information, please visit

WHAT YOU WILL DO

Lead and drive organizational change initiatives, process improvements, and large-scale transformation projects. The role will be responsible for analyzing business performance, identifying opportunities for growth and efficiency, and implementing initiatives that align with company objectives. The ideal candidate has strong financial acumen, project management experience, and the ability to influence cross-functional teams.

• Lead the design, planning, and execution of business transformation initiatives to support growth, efficiency, and profitability.
• Analyze financial performance, profit and loss (P&L), and budgeting/forecasting data to guide decision-making.
• Partner with senior leadership to define transformation goals, KPIs, and success metrics.
• Drive process optimization, digitalization, and change management across departments.
• Oversee project budgets, track expenditures, and ensure alignment with financial objectives.
• Manage risks, dependencies, and roadblocks to ensure successful project delivery.
• Build strong stakeholder relationships to ensure buy-in and sustainable implementation.
• Provide insights and recommendations through data-driven analysis, financial modeling, and reporting.
• Lead cross-functional project teams, fostering a culture of accountability and innovation.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Business Administration, Finance, Economics, or related field (MBA or equivalent preferred).
• Proven experience (3+ years) in business transformation, financial analytics, or strategy/project management.
• Strong knowledge of financial planning, budgeting, forecasting, and P&L management.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent leadership, communication, and stakeholder management abilities.
• Experience with project management tools and methodologies (Agile, Lean, Six Sigma, PMP certification a plus).
• Ability to work in a fast-paced environment and manage multiple priorities.

By submitting your application, you are agreeing to be bound by Pepsi-Cola Products Philippines, Inc.'s Data Privacy Policy. Please be advised that your information may be processed in accordance with the said Policy.

For more information, please visit

Job Expectations:

• Position Type: Experienced - Manager
• Employment Type: Full-Time; Permanent
• Work Setup & Location: Onsite - Mandaluyong City / Metro Manila
• Work Schedule: Mondays - Fridays
• Industry: IT Consulting & Services

About the Job:

We are looking for a dynamic and outcome-driven Financial Services Manager (Banking) to support our clients in driving transformation and innovation within the banking and payments industry. In this role, you will partner with global banking institutions to shape business models, design transformation strategies, and implement future-ready solutions. You will play a key role in analyzing client challenges, developing actionable strategies, and guiding execution to deliver measurable impact. Acting as a trusted advisor, you will help clients navigate core banking transformations, modernization initiatives, and digital innovation journeys. Ready to help redefine the future of banking? Apply now

Qualifications:

• MBA from a Tier-1 business school.
• 8+ years of experience in top strategy, management, or technology consulting firms, or in leading core banking product companies.
• Proven expertise in areas such as: core banking strategy, core banking transformations, system reviews and assessments, vendor evaluation, lean digital core operating models, core-to-cloud migration, and peripheral system integration.
• Experience with new-age cloud-native solutions (e.g., Thought Machine, Mambu) for mid-to-large banks or fintechs.
• Strong understanding of banking architecture (e.g., BIAN) and exposure to enterprise-wide architecture transformation.
• Knowledge of end-to-end banking application landscapes, including digital channels, process layers, core applications, and support systems.
• Excellent problem-solving, analytical, and presentation skills with the ability to engage effectively across cultures.
• Strong communication and interpersonal skills, with a track record of driving client success.
• Open to cross-country relocation.
• Can start immediately if possible.

***Only shortlisted candidates will be contacted; updating/tailoring CV is highly recommended***

Job Type: Full-time

Pay: Php100, Php180,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Could you please share a brief summary of your work experience that highlights your qualifications and demonstrates why you're a great fit for this role?
• What is your asking salary for this role?
• LinkedIn Profile Name/Link

Education:

• Master's (Required)

Experience:

• Stakeholder Management: 5 years (Preferred)
• Core Banking Transformation: 8 years (Required)
• Core Banking Frameworks/Architecture: 5 years (Required)
• Leadership: 5 years (Required)

Work Location: In person

Practice: CFO & Enterprise Value I* Areas of Work: Indirect Tax | Level: Manager | Location: Manila | Years of Exp: *8+ years

Your experience counts

• MBA from a Tier-1 B-school. CA or CPA
• 8+ years of work experience preferably in financial areas order to cash, source to pay, record to report with tax relevance
• Must have at least 3 full lifecycles implementation experience in implementing Enterprise Resource Planning (ERP) or tax technology
• Tax Type - VAT, GST, SUT, WHT, Digital Compliance Reporting
• ERP - SAP or Oracle
• Tax Technologies - Vertex O Series, OneSource, SOVOS
• Tax add-on tools - Vertex Accelerator, OneSource Global Next, LCR-Dixon
• Deep understanding of multiple tax types and business processes
• Must have experience in handling a team of 5-10 resources independently
• Experience in digital reporting, compliance and e-invoicing solutions
• Exposure to working in globally distributed workforce environment, both onshore and offshore
• Open to cross-country relocation

Job Type: Full-time

Pay: Php100, Php150,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• At least 5 years of experience in digital solutions management, digital transformation, or a similar role.
• Must have experience working in Insurance, Non-life Insurance or Banking Industry.
• Strong knowledge of digital tools, platforms, and technologies (e.g., CRM systems, e-commerce platforms, mobile apps).
• Proven experience in project management and delivering digital solutions.
• Excellent communication, leadership, and problem-solving skills.
• Familiarity with data analytics tools and techniques.
• Amenable to work in Makati City.

Job Type: Full-time

Pay: Php150, Php200,000.00 per month

Work Location: In person

Responsibilities:

• Monitor compliance in pre-engagement documentation, planning and updating of appropriate forms
• Manage multiple engagements to deliver high quality services on time and efficiently
• Coordinates engagement management and effectively contributes to achieving revenue and profit objectives, engagement realization and the allocation of resources
• Builds and maintain strong relationships with middle to senior level staff internally and externally
• Drives quality in response to the needs of stakeholders
• Lead Process Optimization for business transformation engagements
• Conduct detailed review for process maturity and gap analysis on end-to-end process
• Manage process documentation, standardization, and communication with the client during the engagement
• Ensure that the engagement files are assembled within an appropriate period after the engagement reports have been finalized and the engagement documentation retained is in accordance with firm requirements
• Collaborate with other technology consulting teams, as needed for the role
• Assist in other assigned engagements, and other tasks as needed

Qualifications:

• Bachelor's Degree in Accountancy, Management Accounting or business-related course such as Finance, Business Management, Financial Management, but accounting courses are preferred
• Has at least 6 years of total work experience, with significant relevant experience in process improvement or other related field, finance processes such as STP, OTC, RTR; experience working with a management consulting or with previous audit firm employment preferred
• Strong knowledge in Project Management, preferably Lean Six Sigma trained and certified
• Has knowledge in information technology and finance transformation
• Good communication and leadership skills
• Strong critical and problem-solving skills
• Detail-oriented
• Flexibility and adaptability

We're looking for a
Digital Transformation Manager
who will lead the development and delivery of innovative digital solutions that improve both customer experience and business efficiency. You will drive digital strategies, manage transformation projects, and ensure that technology initiatives are aligned with business goals.

Qualifications

• Bachelor's degree in IT, Computer Science, Business Administration, or related field.
• 5+ years of experience in digital solutions management, digital transformation, or a similar role.
• Strong knowledge of digital platforms and tools (CRM, mobile apps, e-commerce, analytics).
• Proven project management and cross-functional collaboration experience.
• Excellent communication, leadership, and problem-solving skills.
• Industry background in insurance, banking, or financial services preferred.

Key Responsibilities

• Develop and execute digital strategies that align with company objectives.
• Lead the planning and delivery of digital projects (websites, mobile apps, e-commerce platforms, CRM systems).
• Work closely with IT, marketing, sales, and other teams to ensure solutions meet business needs.
• Analyze data and customer feedback to continuously improve digital experiences.
• Monitor KPIs and prepare reports on project performance and impact.
• Stay updated on digital trends and recommend innovative solutions.
• Ensure all solutions comply with regulations, data privacy, and security standards.