47 Transformation Manager jobs in the Philippines
Manager, Program Management
RTX Corporation
Posted 3 days ago
Job Viewed
Job Description
**Date Posted:**
2025-06-27
**Country:**
Philippines
**Location:**
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
**Position Role Type:**
Unspecified
-Developing new programs to support the strategic direction of the organization.
-Developing a budget and operating plan for the program.
-Developing an evaluation method to assess program strengths and identify areas for improvement.
-Driving IPTs to adhere and use gate reviews as guided by the Collins Management Systems (CMS) and Work Transfer procedures **.**
-Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
-Implementing and managing changes and interventions to ensure project goals are achieved.
-Producing accurate and timely reporting of program status throughout its life cycle.
-Work closely with project sponsor, cross-functional teams, and assigned project leaders to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
-Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
-Identify key requirements for cross-functional teams and external vendors / customers.
-Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
-Work with other program managers to identify risks and opportunities across multiple projects within the department.
-Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
-Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others
**Qualifications** **:**
·Bachelor's degree in engineering or related field. Preferably with Project Management Professional certification from PMI.org.
·Preferably with master's degree in business management or masters in applied sciences
·Proven track record & experience in project or program management.
·Proven stakeholder management skills.
·Proven experience managing a team.
·Experienced using computers for a variety of tasks.
·Experience in proposal writing.
·Excellent communication skills both written and oral. Adept in communicating with higher management and as well as with production and support teams.
·Working knowledge in use of project applications such as Primavera or Microsoft Project.
-Competency in Microsoft applications including Word, Excel, and Outlook.
·Understanding of project management, Lean Production System (i.e., TPS), APQP, EASA, and ISO9100.
-Must not have had any disciplinary case within the past year
-Must not be under Performance Improvement Plan
-With at least a year in his/her current position
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
2025-06-27
**Country:**
Philippines
**Location:**
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
**Position Role Type:**
Unspecified
-Developing new programs to support the strategic direction of the organization.
-Developing a budget and operating plan for the program.
-Developing an evaluation method to assess program strengths and identify areas for improvement.
-Driving IPTs to adhere and use gate reviews as guided by the Collins Management Systems (CMS) and Work Transfer procedures **.**
-Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
-Implementing and managing changes and interventions to ensure project goals are achieved.
-Producing accurate and timely reporting of program status throughout its life cycle.
-Work closely with project sponsor, cross-functional teams, and assigned project leaders to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
-Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
-Identify key requirements for cross-functional teams and external vendors / customers.
-Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
-Work with other program managers to identify risks and opportunities across multiple projects within the department.
-Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
-Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others
**Qualifications** **:**
·Bachelor's degree in engineering or related field. Preferably with Project Management Professional certification from PMI.org.
·Preferably with master's degree in business management or masters in applied sciences
·Proven track record & experience in project or program management.
·Proven stakeholder management skills.
·Proven experience managing a team.
·Experienced using computers for a variety of tasks.
·Experience in proposal writing.
·Excellent communication skills both written and oral. Adept in communicating with higher management and as well as with production and support teams.
·Working knowledge in use of project applications such as Primavera or Microsoft Project.
-Competency in Microsoft applications including Word, Excel, and Outlook.
·Understanding of project management, Lean Production System (i.e., TPS), APQP, EASA, and ISO9100.
-Must not have had any disciplinary case within the past year
-Must not be under Performance Improvement Plan
-With at least a year in his/her current position
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
This advertiser has chosen not to accept applicants from your region.
0
Manager, Transformation
Concentrix
Posted 12 days ago
Job Viewed
Job Description
Job Title:
Manager, Transformation
Job Description
1. Innovation Leadership
2. Strategic Visibility
3. Process Optimization
4. Best Practices and Training:
-Drive, deliver, and deploy various Innovation Initiatives
-Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
-Provide end to end assessments and customer journey map to streamline the process and propose the
applicable automation tools and process improvement
-Lead ideation sessions with the account and co-innovation with the client
-Replicate best practices applicable to the account
-Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of
any Hypercare status
-Provide awareness and/or trainings on Automation, Roots, and Six Sigma
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Manager, Transformation
Job Description
1. Innovation Leadership
2. Strategic Visibility
3. Process Optimization
4. Best Practices and Training:
-Drive, deliver, and deploy various Innovation Initiatives
-Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
-Provide end to end assessments and customer journey map to streamline the process and propose the
applicable automation tools and process improvement
-Lead ideation sessions with the account and co-innovation with the client
-Replicate best practices applicable to the account
-Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of
any Hypercare status
-Provide awareness and/or trainings on Automation, Roots, and Six Sigma
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
Program Management Principal Specialist
RTX Corporation
Posted 18 days ago
Job Viewed
Job Description
**Date Posted:**
2025-08-07
**Country:**
Philippines
**Location:**
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
**Position Role Type:**
Unspecified
+ Lead overall management of programs and provides program control to facilitate successful completion of program objectives and deliverables.
+ Develops, maintains and updates integrated program schedule and identifies critical path, risks and mitigation plans, and recovery actions
+ Identifies and manage program bottlenecks and able to propose solutions
+ Provides and maintains program reports and communicates program status within IPT and PB and other sites (I.e., LB, EVT, WPG, ANA, etc.)
+ Works with Program Managers counterparts and assists in developing and maintaining overall program documentation and change proposals
+ Handles low to high risk programs, multiple interrelated programs, or a portion of much larger and complex programs
+ Performs administrative functions and moderately complex financials for programs
+ Supports development of policies and procedures for program execution
+ Interfaces with various integrated program teams on a daily basis and leads a cross function team. May involve interface with management up to executive level
**Qualifications** **:**
+ Bachelor's degree in engineering or related field. Preferably with Project Management Professional certification from PMI.org.
+ Preferably with master's degree in business management or masters in applied sciences
+ Proven track record & experience in project or program management.
+ Proven stakeholder management skills.
+ Proven experience managing a team.
+ Experienced using computers for a variety of tasks.
+ Experience in proposal writing.
+ Excellent communication skills both written and oral. Adept in communicating with higher management and as well as with production and support teams.
+ Working knowledge in use of project applications such as Primavera or Microsoft Project.
+ Competency in Microsoft applications including Word, Excel, and Outlook.
+ Understanding of project management, Lean Production System (i.e., TPS), APQP, EASA, and ISO9100.
+ Must not have had any disciplinary case within the past year
+ Must not be under Performance Improvement Plan
+ With at least a year in his/her current position
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
2025-08-07
**Country:**
Philippines
**Location:**
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
**Position Role Type:**
Unspecified
+ Lead overall management of programs and provides program control to facilitate successful completion of program objectives and deliverables.
+ Develops, maintains and updates integrated program schedule and identifies critical path, risks and mitigation plans, and recovery actions
+ Identifies and manage program bottlenecks and able to propose solutions
+ Provides and maintains program reports and communicates program status within IPT and PB and other sites (I.e., LB, EVT, WPG, ANA, etc.)
+ Works with Program Managers counterparts and assists in developing and maintaining overall program documentation and change proposals
+ Handles low to high risk programs, multiple interrelated programs, or a portion of much larger and complex programs
+ Performs administrative functions and moderately complex financials for programs
+ Supports development of policies and procedures for program execution
+ Interfaces with various integrated program teams on a daily basis and leads a cross function team. May involve interface with management up to executive level
**Qualifications** **:**
+ Bachelor's degree in engineering or related field. Preferably with Project Management Professional certification from PMI.org.
+ Preferably with master's degree in business management or masters in applied sciences
+ Proven track record & experience in project or program management.
+ Proven stakeholder management skills.
+ Proven experience managing a team.
+ Experienced using computers for a variety of tasks.
+ Experience in proposal writing.
+ Excellent communication skills both written and oral. Adept in communicating with higher management and as well as with production and support teams.
+ Working knowledge in use of project applications such as Primavera or Microsoft Project.
+ Competency in Microsoft applications including Word, Excel, and Outlook.
+ Understanding of project management, Lean Production System (i.e., TPS), APQP, EASA, and ISO9100.
+ Must not have had any disciplinary case within the past year
+ Must not be under Performance Improvement Plan
+ With at least a year in his/her current position
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
This advertiser has chosen not to accept applicants from your region.
2
Marketing Associate (Loyalty/Rewards Program Management) | Retail
Taguig, National Capital Region
HRTX
Posted 21 days ago
Job Viewed
Job Description
Location: BGC, Taguig
Work Setup: Full Onsite
Work Schedule: Day Shift | Monday to Friday
Role Overview
The Loyalty Program Officer will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate will possess strong expertise in loyalty strategies, a deep understanding of consumer behavior, with proven track record in developing and scaling effective customer loyalty programs and a value-driven customer experience that fosters long-term brand loyalty.
Requirements
- Bachelors degree in Marketing, Business Administration, or a related discipline.
- Minimum of 3 years of experience in program or project management .
- Strong analytical capabilities with the ability to turn data into strategic insights.
- Proven project management skills, with experience handling multiple initiatives concurrently.
- Familiarity with CRM tools and loyalty program technologies.
- Excellent communication and interpersonal skills.
- Solid grasp of consumer behavior and best practices in loyalty program design.
- Demonstrated leadership in guiding teams and fostering a customer-focused culture to ensure program success.
Responsibilities
- Oversee and optimize the customer point-based loyalty system, ensuring timely enhancements and improvements.
- Manage and maintain the user interface and experience of the loyalty program website.
- Lead daily operations of the loyalty program, including reward tracking, customer segmentation, and development of personalized incentives.
- Continuously improve the customer experience by identifying ways to increase engagement, retention, and satisfaction through loyalty efforts.
- Administer the loyalty program budget while ensuring financial efficiency and impact.
- Collaborate with external partners and vendors to expand program offerings and ensure smooth execution of initiatives.
- Collect and utilize customer feedback to refine and upgrade the loyalty program.
- Keep abreast of industry trends and emerging practices in loyalty and retention to drive program innovation.
- Promote awareness of the loyalty program across multiple platforms, including social media, and effectively communicate its perks and benefits to customers.
This advertiser has chosen not to accept applicants from your region.
3
GBS Business Transformation PMO Senior Process Improvement Manager
Makati City, National Capital Region
ADP
Posted 24 days ago
Job Viewed
Job Description
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**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
---
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
This advertiser has chosen not to accept applicants from your region.
4
Business Transformation Director
Sibulan, Negros Oriental
WHR Global Consulting
Posted 3 days ago
Job Viewed
Job Description
Location: Onsite – Sibulan, Negros Oriental, Philippines/ Must be willing to relocate
Department: Strategy / Transformation Office br>Reports To: Executive Leadership
Employment Type: Full-Time | Senior Leadership Role
Position Overview:
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.
The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.
Key Responsibilities:
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.
Required Qualifications & Experience:
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.
Preferred Qualifications:
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)
Soft Skills & Leadership Qualities:
- Strategic thinker and visionary leader
- High adaptability to change and ambiguity
- Strong decision-making and analytical skills
- Excellent mentoring, coaching, and people development abilities
- Energetic, forward-thinking, and results-oriented
Physical Requirements:
- Must be able to sit or stand for extended periods.
- Close and medium-distance vision, hearing, and verbal communication required.
- Occasionally required to lift items weighing up to 35 lbs.
- Ability to use standard office tools such as a computer, mouse, keyboard, printer, and phone.
Additional Notes:
This job description outlines the primary duties and responsibilities of the position. Responsibilities may evolve based on business needs and organizational strategy.
Department: Strategy / Transformation Office br>Reports To: Executive Leadership
Employment Type: Full-Time | Senior Leadership Role
Position Overview:
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.
The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.
Key Responsibilities:
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.
Required Qualifications & Experience:
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.
Preferred Qualifications:
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)
Soft Skills & Leadership Qualities:
- Strategic thinker and visionary leader
- High adaptability to change and ambiguity
- Strong decision-making and analytical skills
- Excellent mentoring, coaching, and people development abilities
- Energetic, forward-thinking, and results-oriented
Physical Requirements:
- Must be able to sit or stand for extended periods.
- Close and medium-distance vision, hearing, and verbal communication required.
- Occasionally required to lift items weighing up to 35 lbs.
- Ability to use standard office tools such as a computer, mouse, keyboard, printer, and phone.
Additional Notes:
This job description outlines the primary duties and responsibilities of the position. Responsibilities may evolve based on business needs and organizational strategy.
This advertiser has chosen not to accept applicants from your region.
5
Senior Manager Digital Transformation (Certified Lean Six Sigma)
Pasay, National Capital Region
Nityo Infotech
Posted 17 days ago
Job Viewed
Job Description
Senior Manager – Digital Transformation
Compensation: PHP 190,000 br>Location: MOA -- Hybrid (2x onsite/week)
Shift: US Eastern Hours or PH Afternoon Hours
Qualifications:
-- Bachelor's degree in a relevant field
-- Certified Lean Six Sigma Black Belt
-- PMP / Agile certification is an advantage
-- Strong background in digital transformation and process re-engineering
-- Experience in consulting, preferably in the Life & Annuities (L&A) domain
-- Solid understanding of AI, RPA, ML, analytics, and other automation tools
-- Ability to build business cases, cost structures, and benefit models
-- Proven experience in leading digital and transformation initiatives
-- Strong stakeholder management and presentation skills
-- Skilled in project and change management
-- Excellent communication, analytical, and problem-solving skills
-- Proficient in MS Office tools -- Excel, PowerPoint, Word
-- Familiar with process mapping and future-state operating model design
-- Experience in coaching teams and managing cross-functional collaboration
-- Demonstrated leadership and ability to work in a challenging environment
Compensation: PHP 190,000 br>Location: MOA -- Hybrid (2x onsite/week)
Shift: US Eastern Hours or PH Afternoon Hours
Qualifications:
-- Bachelor's degree in a relevant field
-- Certified Lean Six Sigma Black Belt
-- PMP / Agile certification is an advantage
-- Strong background in digital transformation and process re-engineering
-- Experience in consulting, preferably in the Life & Annuities (L&A) domain
-- Solid understanding of AI, RPA, ML, analytics, and other automation tools
-- Ability to build business cases, cost structures, and benefit models
-- Proven experience in leading digital and transformation initiatives
-- Strong stakeholder management and presentation skills
-- Skilled in project and change management
-- Excellent communication, analytical, and problem-solving skills
-- Proficient in MS Office tools -- Excel, PowerPoint, Word
-- Familiar with process mapping and future-state operating model design
-- Experience in coaching teams and managing cross-functional collaboration
-- Demonstrated leadership and ability to work in a challenging environment
This advertiser has chosen not to accept applicants from your region.
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6
Business Transformation Director - Sibulan, Negros Occidental
WHR Global Consulting
Posted 5 days ago
Job Viewed
Job Description
BUSINESS TRANSFORMATION DIRECTOR
LOCATION: Sibulan, Negros Occidental br>SETUP: Onsite, Day shift
JOB DESCRIPTION
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.
The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.
KEY RESPONSIBILITIES
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.
QUALIFICATIONS
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.
PREFERRED QUALIFICATIONS
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)
LOCATION: Sibulan, Negros Occidental br>SETUP: Onsite, Day shift
JOB DESCRIPTION
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.
The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.
KEY RESPONSIBILITIES
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.
QUALIFICATIONS
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.
PREFERRED QUALIFICATIONS
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)
This advertiser has chosen not to accept applicants from your region.
7
Business Transformation Director - Sibulan, Negros Occidental
WHR Global Consulting
Posted 5 days ago
Job Viewed
Job Description
BUSINESS TRANSFORMATION DIRECTOR
LOCATION: Sibulan, Negros Occidental br>SETUP: Onsite, Day shift
JOB DESCRIPTION
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.
The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.
KEY RESPONSIBILITIES
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.
QUALIFICATIONS
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.
PREFERRED QUALIFICATIONS
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)
LOCATION: Sibulan, Negros Occidental br>SETUP: Onsite, Day shift
JOB DESCRIPTION
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.
The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.
KEY RESPONSIBILITIES
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.
QUALIFICATIONS
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.
PREFERRED QUALIFICATIONS
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)
This advertiser has chosen not to accept applicants from your region.
8
Director - Enterprise Control Management, RCSA Program
American Express
Posted 3 days ago
Job Viewed
Job Description
**Description**
**Director - Enterprise Control Management, RCSA Program**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express National Bank is American Express' U.S. banking operation, representing more than 60% of the company's revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office's Strategic Planning, Control Management, Program Management and Governance functions.
The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.
**How will you make an impact in this role?**
The Director, RCSA will be part of the team driving the implementation of the Risk & Control Self-Assessment (RCSA) program in alignment with the 2LOD framework. This role is instrumental in fulfilling regulatory commitments and promoting a risk-aware culture across the organization.
**Responsibilities:**
+ Provide RCSA guidance to Business Units (BUs) on 2LOD policies and translate emerging standards into BU execution context, which will be incorporated into associated 1LOD procedure documents to ensure alignment with the 2LOD framework, maintaining consistency and compliance across the organization.
+ Drive development of RCSA procedures and standards for Operational Risk Management programs, creating and refining protocols such as escalation procedures to enhance 1LOD execution.
+ Facilitate the understanding and use of the risk governance framework by the 1LOD across the enterprise.
+ Integrate regulatory changes by establishing processes to monitor and incorporate regulatory updates into 1LOD procedures and standards.
+ Share insights and best practices by helping to disseminate insights, best practices, and lessons learned across the enterprise to improve operational risk management practices.
**Minimum Qualifications:**
+ 6 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function); understanding of critical operational risk management lifecycle activities.
+ Excellent project management, communication, and interpersonal skills, with successful experience in leading and teaching others these skills.
+ Significant experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
**Preferred Qualifications:**
+ Strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges and persevere through conflict that comes with change.
+ Strong relationship/interpersonal skills with ability to build trust, followership, and develop productive relationships across stakeholders including business, second line of defense, and audit partners, including but not limited to challenging the status quo.
+ Knowledge of regulatory changes and industry best practices, leading regulatory engagement and providing oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and trainings.
+ Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
+ Demonstrate core leadership abilities, which include setting the agenda for the team and enterprise, bringing others along by fostering collaboration and promoting diversity and inclusion, and doing it the right way through clear, candid, and courageous communication.
+ Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
+ Exceptional organizational and problem-solving skills with attention to detail and critical thinking skills.
+ Experience in at least one of the following:
+ Providing identification of operational risks throughout business processes and systems.
+ Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.
+ Enhancing risk assessments and associated methodologies.
+ Leading independent control monitoring, including identification of control improvements.
+ Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.
+ Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.
ORMCM
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.**
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** 1LOD_BUCM-ECM
**Req ID:** 25010455
**Director - Enterprise Control Management, RCSA Program**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express National Bank is American Express' U.S. banking operation, representing more than 60% of the company's revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office's Strategic Planning, Control Management, Program Management and Governance functions.
The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.
**How will you make an impact in this role?**
The Director, RCSA will be part of the team driving the implementation of the Risk & Control Self-Assessment (RCSA) program in alignment with the 2LOD framework. This role is instrumental in fulfilling regulatory commitments and promoting a risk-aware culture across the organization.
**Responsibilities:**
+ Provide RCSA guidance to Business Units (BUs) on 2LOD policies and translate emerging standards into BU execution context, which will be incorporated into associated 1LOD procedure documents to ensure alignment with the 2LOD framework, maintaining consistency and compliance across the organization.
+ Drive development of RCSA procedures and standards for Operational Risk Management programs, creating and refining protocols such as escalation procedures to enhance 1LOD execution.
+ Facilitate the understanding and use of the risk governance framework by the 1LOD across the enterprise.
+ Integrate regulatory changes by establishing processes to monitor and incorporate regulatory updates into 1LOD procedures and standards.
+ Share insights and best practices by helping to disseminate insights, best practices, and lessons learned across the enterprise to improve operational risk management practices.
**Minimum Qualifications:**
+ 6 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function); understanding of critical operational risk management lifecycle activities.
+ Excellent project management, communication, and interpersonal skills, with successful experience in leading and teaching others these skills.
+ Significant experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
**Preferred Qualifications:**
+ Strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges and persevere through conflict that comes with change.
+ Strong relationship/interpersonal skills with ability to build trust, followership, and develop productive relationships across stakeholders including business, second line of defense, and audit partners, including but not limited to challenging the status quo.
+ Knowledge of regulatory changes and industry best practices, leading regulatory engagement and providing oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and trainings.
+ Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
+ Demonstrate core leadership abilities, which include setting the agenda for the team and enterprise, bringing others along by fostering collaboration and promoting diversity and inclusion, and doing it the right way through clear, candid, and courageous communication.
+ Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
+ Exceptional organizational and problem-solving skills with attention to detail and critical thinking skills.
+ Experience in at least one of the following:
+ Providing identification of operational risks throughout business processes and systems.
+ Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.
+ Enhancing risk assessments and associated methodologies.
+ Leading independent control monitoring, including identification of control improvements.
+ Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.
+ Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.
ORMCM
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.**
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** 1LOD_BUCM-ECM
**Req ID:** 25010455
This advertiser has chosen not to accept applicants from your region.
9