43 Transformation Lead jobs in the Philippines

As we transform our business operations, we are looking for a new colleague to join us!
The **Record-to-Report E2E Global Process Owner & Transformation Lead** is a key member of the GBS organization team that operates at enterprise / cross functional level and is responsible for outcome delivery resulting from driving E2E Process standardization agenda and deliverables, including leading prioritized cross-functional process transformation & simplification initiatives impacting X end-to-end process. Rle will focus on driving convergence across relevant functions and departments to an E2E process taxonomy, service delivery model, process performance measures including steering transformation projects and programs with enterprise wide impact and to a stakeholder aligned future state of the end-to-end process in scope. The successful candidate will report directly to the Head of GBS Process Management.
**Responsibilities:**
+ Coordinates the definition and design of end-to-end process Record to report, with specific focus on Intercompany process including hand offs
+ Defines and enforces Record-to-Report policies: ensuring consistent application across the organization.
+ Identifies and manages relevant stakeholders to define end-to-end process Record- to-Report future state and roadmap to future state
+ Steers the team of process experts and process operators to drive E2E process Record-to-report documentation creation, maintenance and its consistent application across all regions and functions.
+ Works with process experts and process operators across processes to define E2E process Record-to-Report taxonomy, service delivery model and process metrics (including baseline and target definitions)
+ Partners with SAP 4HANNA implementation team providing the business requirements for Record-to-Report
+ Leads to realization E2E process Record-to-Report roadmap for in scope end-to-end process area (including initiative prioritization, dependency management, resource/funding allocation)
+ Projects within in scope roadmap managed in time, in budget and at expected level of quality
+ Contribution towards initiatives beyond assigned projects
+ Is a SteerCo Member in relevant Global Initiatives impacting in scope processes
+ Provide leadership, training, and supervision - Ensure that the E2E Process Record-to-Report team is sustainably staffed, developed, and directed
**Qualifications:**
+ A Bachelor's degree is required. An advanced degree is preferred.
+ Track record of successfully managing major change
+ Demonstrated organizational and emotional intelligence
+ Proven ability to link complex solutions to business strategies is required
+ Accomplished leader with proven experience working in transformational change in complex environment.
+ Excellent people and communication skills
+ Strong project and change management experience with driving performance
+ Self-directed
**Experience & Skills:**
+ 15+ years of experience in Record to Report
+ 5-10+ years of experience in coordinating virtual teams and working in matrix organizations
+ Prior Shared Services/GBS experience, working in a global, complex and matrix organization as well as working with outsourced providers or management consulting firms is a must.
+ Direct Experience in leading/managing/improving/transforming processes in the end to end R2R (Record to Report)
+ Broad knowledge of business processes, business metrics, business systems, and interrelationships between organizations
+ Experience in HR, Payroll, Legal, Compliance and IT is a plus
+ Strategic thinking and problem solving
+ Can manage a topic from idea to execution
+ Responsibility for budget creation and management
+ Operating knowledge of SAP and other ERP systems and relevant applications
+ Organic growth mindset with the ability to create cutting edge products and drive innovation while managing cost/investment.
+ Ability to work in a fast paced, collaborative environment.
+ Values and focuses on talent development and empowers the team to grow while supporting them to do so.
+ Strong intellectual curiosity and ability to continuously reflect and learn from all levels of the organization.
+ Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
+ Continuously expands technical knowledge in own and related disciplines and functional areas. Keeps abreast of new techniques and procedures and applies them, when applicable, to problem solutions.

Location: Onsite – Sibulan, Negros Oriental, Philippines/ Must be willing to relocate
Department: Strategy / Transformation Office br>Reports To: Executive Leadership
Employment Type: Full-Time | Senior Leadership Role

Position Overview:
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.

The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.

Key Responsibilities:
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.

Required Qualifications & Experience:
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.

Preferred Qualifications:
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)

Soft Skills & Leadership Qualities:
- Strategic thinker and visionary leader
- High adaptability to change and ambiguity
- Strong decision-making and analytical skills
- Excellent mentoring, coaching, and people development abilities
- Energetic, forward-thinking, and results-oriented

Physical Requirements:
- Must be able to sit or stand for extended periods.
- Close and medium-distance vision, hearing, and verbal communication required.
- Occasionally required to lift items weighing up to 35 lbs.
- Ability to use standard office tools such as a computer, mouse, keyboard, printer, and phone.

Additional Notes:
This job description outlines the primary duties and responsibilities of the position. Responsibilities may evolve based on business needs and organizational strategy.

BUSINESS TRANSFORMATION DIRECTOR
LOCATION: Sibulan, Negros Occidental br>SETUP: Onsite, Day shift

JOB DESCRIPTION
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.

The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.

KEY RESPONSIBILITIES
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.

QUALIFICATIONS
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.

PREFERRED QUALIFICATIONS
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)

BUSINESS TRANSFORMATION DIRECTOR
LOCATION: Sibulan, Negros Occidental br>SETUP: Onsite, Day shift

JOB DESCRIPTION
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.

The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.

KEY RESPONSIBILITIES
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.

QUALIFICATIONS
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.

PREFERRED QUALIFICATIONS
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)

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**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

· End-to-end co-ordination, delivery and activation of projects
· Co-ordination of resources required for the project br>· Management of multiple concurrent work activities br>· Preparation and management of project budgets br>· Definition of new projects, including functional scope, process and system impact analysis, resource planning, financial planning, governance models br>· Management of projects, including progress management, risk and issue management, resource tracking, financial tracking, stakeholder management and associated status reporting br>· Successful Implementation of Changes br>· Zero change defects that can result to impacting incidents br>· Successful execution of assigned tasks in the project schedule br>· Active participation on team visual management board huddles and operational excellence improvement initiatives br>· Assist Lead in all activities of assigned business analysts. br>· Plan and design processes that can repeatedly produce high quality products and deliverables. br>· Ensure issues are identified, tracked, reported on and resolved in a timely manner. br>· Gather business requirements from stakeholders and process owners. br>· Analyze and document business requirements and functional specifications br>· Create and manage business requirement documents. br>· Manage the change process. br>· Develop test plans and documents. br>· Provide user acceptance testing (UAT). br>· Prepare post-implementation review and support. br>· Assist in the facilitation of team and client meetings. br>· Performs other BA related duties as dictated by the needs of one’s job and Company’s client.
ther related functions that may be assigned as needed

Monthly Salary: 18,000
Work Schedule: Monday to Friday br>Working Hours: 8:30 am to 5:30 pm
Work Location: Makati Office

Qualifications:
 Preferably Female < r>Bachelor’s degree in Education, Organizational Development, Human Resources or a related
 iliarity with project lifecycle and documentation < r> xperience in designing and implementing effective training programs. < r> trong knowledge of instructional design and training methodologies. < r> xcellent communication and presentation skills. < r> trong organizational and time-management skills. < r> bility to work independently and as part of a team. < r> roficient in MS Office < r> ttention to detail; accuracy in reporting and documentation

-Preferably Female
-Bachelor’s degree in Education, Organizational Development, Human Resources or a related br>field.
-Familiarity with project lifecycle and documentation
-Experience in designing and implementing effective training programs.
-Strong knowledge of instructional design and training methodologies.
-Excellent communication and presentation skills.
-Strong organizational and time-management skills.
-Ability to work independently and as part of a team.
-Proficient in MS Office
-Attention to detail; accuracy in reporting and documentation

Job Description :
Training Needs Assessment: br>
o Conduct thorough assessments to identify the training and development needs of
employees.
o Collaborate with managers and team leaders to understand specific skill gaps and
performance issues.
Program Design and Development:
o Design and develop training programs, including materials, manuals, and other
resources.
o Create engaging and interactive training content using various instructional methods.

Training Delivery:
o Conduct training sessions, workshops, and seminars both in-person and virtually.
o Use a variety of teaching techniques to accommodate different learning styles.

Evaluation and Feedback:
o Assess the effectiveness of training programs through evaluations, surveys, and
feedback.
o Analyze training outcomes and make improvements to enhance effectiveness.
Continuous Improvement:
o Implement new training methods and technologies to improve learning experiences.

Compliance and Documentation:
o Ensure all training programs comply with organizational policies and industry
regulations.
o Maintain accurate records of training activities, attendance, and outcomes.
Focused on assessing applicants for training is responsible for evaluating the skills, knowledge, and
competencies of potential training participants.

Qualifications:
 Preferably Female < r>Bachelor’s degree in Education, Organizational Development, Human Resources or a related
 iliarity with project lifecycle and documentation < r> xperience in designing and implementing effective training programs. < r> trong knowledge of instructional design and training methodologies. < r> xcellent communication and presentation skills. < r> trong organizational and time-management skills. < r> bility to work independently and as part of a team. < r> roficient in MS Office < r> ttention to detail; accuracy in reporting and documentation < r>
Monthly Salary: PHP 18,000
Work Schedule: Monday to Friday
Working Hours: 8:30 am to 5:30 pm
Work Location: Makati Office

Note: ALL POSITIONS ARE FOR DIRECT HIRE AND NOT UNDER AGENCY