338 Training Positions jobs in Dasmariñas

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.

PERFORMANCE AND PEOPLE MANAGEMENT

• Creates training modules and provides associated activities.
• Conducts training for new hires.
• Conducts product specific and refresher training.
• Evaluates the effectiveness of training programs conducted (Levels 1 to 3).
• Prepares trainee assessment and evaluation.
• Manages training records of learners and prepares applicable training reports accordingly.
• Handles administrative duties related to training.
• Assists Supervisor when necessary.

COMMUNICATION

• Interfaces with internal and external clients, CM and subordinates on general issues and solutions related to training.
• Prepares training reports and makes recommendations on how to improve the training.
• Answers emails, inquiries regarding project specifications.

REQUIRED DUTY STATEMENTS

• Ensures compliance to company rules and regulations.
• Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
• Reports security incidents and/or any identified security weaknesses.

REQUIREMENTS:

• Graduate of a 4-year course preferably related to Information Technology and Business Management.
• At least 3 years of experience as a Trainer, conducting and facilitating a variety of training programs.
• 1 year or more of relevant and related experience in BPO industry is an advantage.

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Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• Training: 3 years (Required)
• BPO Trainer: 3 years (Required)
• BPO: 1 year (Required)

Work Location: In person

We are seeking an experienced Training Manager to lead the execution and management of training programs across our healthcare BPO operations.

The Training Manager will oversee the delivery of new hire onboarding, upskilling, compliance, and client-specific training programs. The ideal candidate has a deep understanding of healthcare workflows, strong leadership skills, and the ability to manage training across a distributed workforce.

• Develop and implement training plans tailored to healthcare BPO roles (claims adjudication, prior authorization, RCM, medical coding, etc.)
• Lead a team of trainers, ensuring consistent delivery of training programs across sites or teams.
• Collaborate with Operations, Quality Assurance, and HR to identify training needs and performance gaps.
• Manage onboarding training for new hires and refresher courses for existing employees.
• Ensure compliance with healthcare regulations such as HIPAA, CMS, and client-specific standards.
• Monitor training effectiveness using assessments, feedback, and performance metrics.
• Maintain and update training materials in collaboration with instructional design teams.
• Oversee scheduling, logistics, and resource planning for training sessions.
• Provide regular reports and insights to senior leadership on training outcomes and improvements.

Education:

• Bachelor's degree in Education, Healthcare Administration, Business, or a related field

Experience:

• 5+ years of training experience in a BPO environment, with at least 2 years in a supervisory or managerial role.
• Must have experience in healthcare processes (RCM, claims, utilization review, billing, or medical coding) is essential.
• Hands-on experience delivering compliance training and maintaining training documentation for audits.

Skills:

• Strong facilitation, coaching, and communication skills.
• Ability to analyze performance data and adjust training accordingly.
• Proficient in Microsoft Office Suite and Learning Management Systems (LMS).
• Detail-oriented with strong organizational and project management skills.

We welcome applications from both experienced professionals and enthusiastic fresh graduates.

The Training Associate will support the training and development team by handling key administrative and logistical tasks, facilitating smaller training sessions, and leading our new hire orientation program. This is a dynamic role that requires a proactive and adaptable individual who can manage multiple responsibilities and is willing to travel to various company locations to support our training needs.

As a Senior Training Associate, you'll provide essential support to the training team, handle various administrative tasks, and actively participate in the delivery of our learning programs. Your core duties will include:

• Administrative Support: You'll assist the training team with scheduling, managing training materials, tracking attendance, and handling logistics for all training sessions. This includes preparing rooms, ensuring equipment is working, and distributing necessary documents.
• Training Facilitation: You'll have the opportunity to lead and facilitate minor training sessions. These may include specific modules, refreshers, or smaller group workshops on a variety of topics.
• New Hire Orientation: You'll be responsible for conducting and helping to refine our company's new hire orientation program. This is a crucial role in welcoming new employees and introducing them to our culture, policies, and procedures.
• Program Coordination: You will assist in the coordination and organization of training events, from small workshops to larger company-wide initiatives.
• Willingness to Travel: This role requires travel to different company locations to support training needs.

The ideal candidate will have a passion for learning and development and possess a combination of strong organizational and interpersonal skills.

• For Fresh Graduates: A bachelor's degree in a relevant field (e.g., Human Resources, Communication, Education) is required. You should have strong communication and organizational skills, a desire to learn, and the ability to adapt to a fast-paced environment.
• For Experienced Candidates: Previous experience in a training, human resources, or administrative role is preferred, especially within a corporate training environment.
• Skills (All Applicants): Excellent verbal and written communication skills are a must. You should be proficient in using office software (e.g., Microsoft Office Suite, Google Workspace). You should be a proactive problem-solver, a natural at multitasking, and comfortable with public speaking.

If you're ready to take the next step in your career and help us build a more knowledgeable and skilled team, we encourage you to apply

**Role Details

Type of Support:Training

Contract Duration:Permanent

Work Schedule:10pm - 7am Manila

Work type and Location:Full Onsite, Taguig (McKinley)

Expected start date: ASAP**

The Role

Are you passionate about training? Our business is growing, and we are expanding our support for the company's operations training goals. A successful Dedicated Training Specialist will ensure that the training goals of Partners are supported and achieved. You will support onboarding and enhance the competencies of our associates by designing and conducting training programs that will boost employees' workplace performance in alliance with the Partner's core values. When requested, you will also train the Partner's new hire training classes and/or refresher training classes. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.

What You'll Do:

• Assisting in creating interactive and engaging instructor-led and online training courses
• Effectively communicate complex concepts related to trust and safety on social media platforms
• Revising, updating, and maintaining training courses
• Contributing to online instructional design and development standards
• Adhering to Partner brand, image, and style guidelines in training asset development
• Utilizing best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
• Scheduling and delivering standard training plans on a defined timeline for Partners and the staff in a virtual environment
• Maintaining current knowledge of Partners' products
• Showing understanding and demonstrating proficiency with various teams' processes and procedures for successful training of staff
• Conducting training evaluations on specified Partner Success teams providing feedback to staff and management

What We Expect From You:

• Fundamental understanding and ability to apply adult learning principles
• Ability to meet tight timelines
• Ability to quickly learn and absorb partner culture, processes, and policies
• Strong presentation and technical writing skills
• Experience designing training programs
• Demonstrated knowledge of instructional design tools
• Ability to produce thorough and complete documentation
• Ability to work independently as well as a contributing team member
• Excellent listening skills and a commitment to communicate clearly, completely, and on time
• Excellent time management and organizational skills
• Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
• Ability to partner with quality evaluators and develop strategies to support staff development opportunities
• Willingness to accept coaching to remove barriers to effective working relationships
• Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption

What You Will Get In Return:

• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others – Cooperate, empathize, and seek opportunities to put each other first
• Embrace growth – Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust – Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments
• Take ownership – Doing the right thing should come naturally
• Be humble – Seek guidance, receive feedback, ask questions, and listen to your colleagues

Position: Learning Services Learning Specialist

Overview:

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing:
  • Creates lesson plans for training delivery;
  • Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
  • Prepares materials and resources for training delivery;
  • Reserves training room and equipment;
  • Checks equipment and networks for functionality and access;
  • Reviews and masters all content and activities for instruction.
• Training Delivery:
  • Provides clear instruction using a variety of techniques and activities;
  • Enforces adherence and attendance of participants;
  • Maintains a positive learning environment;
  • Evaluates learning and mastery of content, skills and procedures;
  • Provides feedback and guidance to learners;
  • Enforces company rules and policies during training hours.
• Training Reports:
  • Completes daily, weekly, and end of training reports and submit to all pertinent parties;
  • Signs off trainees with individual reports to the operations supervisor;
  • Records and explains training attrition;
  • Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis:
  • Partners with QA to determine areas of opportunity in CSR performance;
  • Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
  • Recommends training initiatives to support operations in surpassing KPI's and metrics;
  • Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge:
  • Takes calls meeting the account weekly quota;
  • Performs quality audits to meet the account weekly quota;
  • Attends calibration sessions;
  • Reads all new processes and procedures provided by the client and/or operations;
  • Receives refresher training as necessary;
  • Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities:
  • Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
  • Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
  •  Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
  •  May contribute to the design of training events and learning solutions;
  • Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
  • Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Required skills + qualities (technical):

• Project Management skills and MS office

Required skills + qualities (non-technical):

• 3 years of university studies completed
• At least three (2) years experience in a call center or any similar industry
• Good verbal and written communication skills

Training Task

• Knowledgeable in database
• Provides support in reviewing logistical requirements of training periodically;
• Prepares training requirements periodically and ensures that all logistical requirements of each training are met;
• Ensures acquisition of logistical requirements through coordination with Sales Head
• Facilitates reproduction of acquisition of training delivery materials, e.g., training kits, handouts, etc.;
• Ensures safekeeping of training logistics;
• Acts as administrator of the training infrastructure (e.g. Learning Management System, relevant database/tools);
• Performs related duties and responsibilities as may be assigned from time to time
• Willing to travel for fieldwork: 1 day to 1 week stay

Job Type: Full-time

Pay: Php17, Php19,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Alabang: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Title: Training Manager – Cards Fraud Operations

Job Type: Full-Time

Location: BGC, Taguig

Industry: Financial Services / Contact Center

About the Role:

We are seeking a highly motivated and experienced Training Manager to lead our training efforts for Cards Fraud Operations. This role is essential in developing the knowledge, skills, and behaviors of both new and existing team members to effectively handle inbound calls related to credit and debit card fraud inquiries.

As a Training Manager, you will drive performance, ensure quality, and maintain compliance by overseeing the design and delivery of engaging training programs aligned with industry standards and regulatory requirements.

Key Responsibilities:

• Lead the design, development, and execution of comprehensive training programs focused on card fraud detection, investigation, compliance, and customer service.
• Manage and mentor a team of trainers to ensure consistent delivery of training across channels (classroom, virtual, and on-the-job).
• Oversee the facilitation of training sessions covering fraud systems, customer interaction techniques, compliance guidelines, and process updates.
• Partner with Operations, Quality, and Leadership teams to assess training needs, identify skill gaps, and implement targeted learning solutions.
• Ensure ongoing employee development through refresher courses, upskilling initiatives, and cross-functional training.
• Evaluate training effectiveness through feedback, assessments, and performance data to ensure learning is applied on the floor.
• Keep training materials up-to-date with changing regulations, policies, and fraud trends in the financial services sector.
• Maintain accurate training documentation and ensure compliance with internal audit and risk management standards.

Qualifications and Skills:

• Bachelor's degree or equivalent work experience.
• At least 3–5 years of experience in training and development, with 1–2 years in a leadership or managerial role.
• Strong background in contact center training, preferably in card fraud, banking, or financial services.
• In-depth knowledge of credit and debit card fraud detection, prevention, and investigation.
• Excellent facilitation, coaching, and mentoring skills.
• Outstanding communication skills, both written and verbal.
• Proficiency in fraud tools, contact center systems, and learning management systems (LMS).
• Strong organizational, analytical, and problem-solving skills.
• Experience working in a highly regulated industry is a plus.

Role Summary

Contribute to the success of the CPB Learning and Development team's performance through the provision of quality, efficient and effective Training administration. This includes organizing & scheduling training, recording attendance and ensuring high quality training processes. You will be passionate about the successful enrollment of employees into training courses, ensuring successful completion of participants, generating reports and measuring the effectiveness of the training. This role will interface with the L&D team; Project Training Leads and internal and external training facilitators.

Key Responsibilities

• Demonstrate commitment to the SHE Cultural Framework and adhere to all safety policies and management system requirements.
• Manage end-to-end scheduling and execution of the Project Fundamentals Training Program, including facilitators, venues, and costs.
• Upload attendance, certificates, and licenses into the Learning Management System (LMS) with high attention to detail.
• Produce gap analysis and training completion reports to support capability building and compliance tracking.
• Assist in implementing HR/training programs and contribute to knowledge sharing within the P&C and Training teams.
• Collaborate with internal and external facilitators, project leads, and business units to ensure high engagement and smooth training delivery.
• Uphold legal, regulatory, and company policy standards in all training-related activities and documentation.

Core Competencies

• Bachelor's Degree graduate of any related course
• Minimum 2 years of experience in training administration capacity.
• Intermediate to advanced skills in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong analytical and communication skills, time management, and adaptability.
• Ability to work both independently and within teams, with a commercial mindset and commitment to continuous improvement

Job Type: Full-time

Pay: Php40, Php55,000.00 per month

Work Location: In person

Aickman&Greene is hiring a Full time Training Manager role in Makati City, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Saturday: Morning
• 2-3 years of relevant work experience required for this role
• Expected salary: ₱50,000 - ₱60,000 per month