484 Training Operations jobs in the Philippines

Overview

The Assistant Training Operations Coordinator plays a vital role in supporting the execution and maintenance of onboarding and learning programs. This position ensures smooth operational workflows, accurate data management, and timely communication with new hires and stakeholders. The ideal candidate is detail-oriented, proactive, and comfortable working with learning management systems and collaborative tools.

Key Responsibilities

• Schedule End-of-Week 1 Check-in meetings for onboarding
• Reset certification tracking for users who have successfully completed a follow-up Certification 1:1 session
• Download and archive daily User Progress Reports (Lessons, Learning Paths, Training Events) to SharePoint
• Process ad hoc training enrollment requests
• Monitor the Learning & Development inbox for urgent inquiries, categorize emails, and maintain response tracking via SharePoint
• Sort calendar invites into designated folders
• Flag and track emails requiring follow-up
• Export, prepare, and back up email/event audience lists for training communications
• Provide support for Learning & Development Coordination and Learning Systems as assigned

Requirements

• Strong organizational and time management skills
• Experience with learning management systems
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft 365 Suite (SharePoint, Outlook, Excel, Word)
• Expertise in onboarding & learning systems

Work Arrangement:
WFH

Employment Type:
Full-time Employment

Compensation Package:
40K-55K

Overview

The Assistant Training Operations Coordinator plays a vital role in supporting the execution and maintenance of onboarding and learning programs. This position ensures smooth operational workflows, accurate data management, and timely communication with new hires and stakeholders. The ideal candidate is detail-oriented, proactive, and comfortable working with learning management systems and collaborative tools.

Key Responsibilities

• Schedule End-of-Week 1 Check-in meetings for onboarding
• Reset certification tracking for users who have successfully completed a follow-up Certification 1:1 session
• Download and archive daily User Progress Reports (Lessons, Learning Paths, Training Events) to SharePoint
• Process ad hoc training enrollment requests
• Monitor the Learning & Development inbox for urgent inquiries, categorize emails, and maintain response tracking via SharePoint
• Sort calendar invites into designated folders
• Flag and track emails requiring follow-up
• Export, prepare, and back up email/event audience lists for training communications
• Provide support for Learning & Development Coordination and Learning Systems as assigned

Requirements

• Strong organizational and time management skills
• Experience with learning management systems
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft 365 Suite (SharePoint, Outlook, Excel, Word)

Overview

The Assistant Training Operations Coordinator plays a vital role in supporting the execution and maintenance of onboarding and learning programs. This position ensures smooth operational workflows, accurate data management, and timely communication with new hires and stakeholders. The ideal candidate is detail-oriented, proactive, and comfortable working with learning management systems and collaborative tools.

Key Responsibilities

• Schedule End-of-Week 1 Check-in meetings for onboarding
• Reset certification tracking for users who have successfully completed a follow-up Certification 1:1 session
• Download and archive daily User Progress Reports (Lessons, Learning Paths, Training Events) to SharePoint
• Process ad hoc training enrollment requests
• Monitor the Learning & Development inbox for urgent inquiries, categorize emails, and maintain response tracking via SharePoint
• Sort calendar invites into designated folders
• Flag and track emails requiring follow-up
• Export, prepare, and back up email/event audience lists for training communications
• Provide support for Learning & Development Coordination and Learning Systems as assigned

Requirements

• Strong organizational and time management skills
• Experience with learning management systems
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft 365 Suite (SharePoint, Outlook, Excel, Word)
• Expertise in onboarding & learning management systems

Job Types: Full-time, Permanent

Pay: Php40, Php55,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training
• Work from home

Application Question(s):

• What is your expected salary?
• Are you amenable in working on a permanent night shift?

Experience:

• Training: 1 year (Preferred)
• Administrative: 1 year (Preferred)
• Learning Management Systems: 1 year (Preferred)

Work Location: Remote

Overview

The Assistant Training Operations Coordinator plays a vital role in supporting the execution and maintenance of onboarding and learning programs. This position ensures smooth operational workflows, accurate data management, and timely communication with new hires and stakeholders. The ideal candidate is detail-oriented, proactive, and comfortable working with learning management systems and collaborative tools.

Key Responsibilities

• Schedule End-of-Week 1 Check-in meetings for onboarding
• Reset certification tracking for users who have successfully completed a follow-up Certification 1:1 session
• Download and archive daily User Progress Reports (Lessons, Learning Paths, Training Events) to SharePoint
• Process ad hoc training enrollment requests
• Monitor the Learning & Development inbox for urgent inquiries, categorize emails, and maintain response tracking via SharePoint
• Sort calendar invites into designated folders
• Flag and track emails requiring follow-up
• Export, prepare, and back up email/event audience lists for training communications
• Provide support for Learning & Development Coordination and Learning Systems as assigned

Requirements

• Strong organizational and time management skills
• Experience with learning management systems
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft 365 Suite (SharePoint, Outlook, Excel, Word)
• Expertise in onboarding & learning management systems

Please proceed directly to the HR OFFICE for an interview between 9AM and 2PM, Tuesday through Friday.

BDO Building 2/F North Reclamation Area Cebu City (across SM City Cebu).

Bring an updated resume and (1) piece recent 2x2 photo in corporate attire with white background.

JOB MANDATE

Primarily responsible for the delivery of Customer Contact Center's Training requirements. This person will act as a Subject Matter Expert, displaying proficient knowledge of BDO and Customer Contact Center products, processes, and procedures. S/he is accountable for (but not limited to) the following: management of his/her assigned Training curriculum and delivery, Trainer Certification, New Hire certification as well as furnishing reports specific to training performance and completion.

KEY RESPONSIBILITIES

• Design and deliver new hire, technical, cross-skill and refresher training in a timely manner and certification requirement is within Training and Operations standards.

• Align and cascade updates across CCC and ensure all training materials are updated

• Monitor and ensure performance post training are being met and provide necessary support through mentorship, coordination or coaching.

• Assess training needs through TNAs for continuous improvement and ensure performance of CSOs/New Hires are within standard

• Coordinate and partner with Quality and other Business Units for training needs, process efficiencies, opportunities and updates

• Ensure documentation and administrative tasks needed for training efficiency are done in a timely manner

• Apply technical expertise through quality certification, review and call handling

• Assist in certifying incoming, OSP trainers and SMEs to make certain it is within CCC Training standards

• Participates in business process and other improvement projects as needed

• Acts as resource or subject matter expert for high level presentations as needed

• Supervises and / or coaches a sub-team or cluster of Training Officers as needed

• Monitors team performance, adherence to SLAs and resolves minor operational concerns in the absence of the Training Head

• Assists in validating trainer effectiveness by conducting classroom / facilitation skills observation and feedback sessions as needed

• Performs other duties and responsibilities not specifically outlined herein, but are logically inherent to the position

KEY QUALIFICATIONS

• Bachelor's Degree

•At least two years of Training or Learning and Development experience in a bank or Call Center environment

• Previous experience in Six Sigma or continuous improvement initiatives preferred

• With banking and / or credit card customer service support background preferred

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Training Planning and Coordination

• Arrange/Co-ordinate training venues, catering and other requirements

• Coordinate with internal and external Trainers to plan training courses and required resources
• Coordinate with resellers to plan training courses and required resources
• Training phone number - Monitor and take the training enquirers phone calls
• Training email inbox - Monitor and reply to training email enquiries
• Coordinate with Melbourne based team packaging and shipping of training material to training location
• Coordinate with Melbourne based team printing of training books and training material required for a training course
• Coordinate with external printing supplier to order books, brochures, flyers, training programs
• Coordinate with marketing dept. for the development of training brochures, flyers, training programs

• LMS / TMS - Learning / Training Management System

• Set up new LMS (CDB) customers

• Create new and maintain all the Training course information in LMS (CDB)
• Input all training course participant data into LMS (CDB)
• Input all training course planning data into LMS (CDB)
• Mail merge and email Certificates to all training participants
• Maintain and update individual Training calendars for Resellers, Trainers and Bosch
• Mark Training courses as completed in LMS (CDB)

• Admin and Financial

• Raise all required training Purchase orders for all training

• Raise invoices for training sales and technical equipment repairs
• Raise invoices for training sales to Resellers and any individual sales
• Reconcile EFTPOS & and other payments (matching the payments against the invoice next day for transactions)
• Raise pricing requests to customer service dept for pricing updates into CRM / SAP
• Work with Cust. Service and Marketing Depts. to set up new part numbers in CRM (customer relationship management)

Qualifications

• 1 to 3 years of relevant work experience
• Proven experience in instructional design and learning and development administration
• Strong knowledge of adult learning theories, instructional design models, and best practices in e-learning development
• Experience using Learning Management Systems (LMS)
• Excellent verbal and written communication skills, with ability to convey complex information clearly
• Strong project management skills with ability to manage multiple projects while meeting deadlines and quality standards
• Ability to work independently while contributing effectively within a team environment
• Confidence to respectfully challenge people and processes to drive better outcomes
• Creative mindset with desire to develop or explore new technologies and methodologies to enhance learning experiences
• Strong collaboration skills with ability to work with cross-functional teams and build relationships with stakeholders at all levels
• Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

1. Training Planning and Coordination

2. Arrange/Co-ordinate training venues, catering and other requirements

3. Coordinate with internal and external Trainers to plan training courses and required resources
4. Coordinate with resellers to plan training courses and required resources
5. Training phone number - Monitor and take the training enquirers phone calls
6. Training email inbox - Monitor and reply to training email enquiries
7. Coordinate with Melbourne based team packaging and shipping of training material to training location
8. Coordinate with Melbourne based team printing of training books and training material required for a training course
9. Coordinate with external printing supplier to order books, brochures, flyers, training programs

10. Coordinate with marketing dept. for the development of training brochures, flyers, training programs

11. LMS / TMS - Learning / Training Management System

12. Set up new LMS (CDB) customers

13. Create new and maintain all the Training course information in LMS (CDB)
14. Input all training course participant data into LMS (CDB)
15. Input all training course planning data into LMS (CDB)
16. Mail merge and email Certificates to all training participants
17. Maintain and update individual Training calendars for Resellers, Trainers and Bosch

18. Mark Training courses as completed in LMS (CDB)

19. Admin and Financial

20. Raise all required training Purchase orders for all training

21. Raise invoices for training sales and technical equipment repairs
22. Raise invoices for training sales to Resellers and any individual sales
23. Reconcile EFTPOS & and other payments (matching the payments against the invoice next day for transactions)
24. Raise pricing requests to customer service dept for pricing updates into CRM / SAP
25. Work with Cust. Service and Marketing Depts. to set up new part numbers in CRM (customer relationship management)

Qualifications

• 1 to 3 years of relevant work experience
• Proven experience in instructional design and learning and development administration
• Strong knowledge of adult learning theories, instructional design models, and best practices in e-learning development
• Experience using Learning Management Systems (LMS)
• Excellent verbal and written communication skills, with ability to convey complex information clearly
• Strong project management skills with ability to manage multiple projects while meeting deadlines and quality standards
• Ability to work independently while contributing effectively within a team environment
• Confidence to respectfully challenge people and processes to drive better outcomes
• Creative mindset with desire to develop or explore new technologies and methodologies to enhance learning experiences
• Strong collaboration skills with ability to work with cross-functional teams and build relationships with stakeholders at all levels
• Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Client Profile: This company assist different organizations to increase their performance by providing resolution and services in technology, operation and strategy. They are serving more than 38 years here in the Philippines.

Position: Instructional Design Manager

Company Industry: BPO Company

Location: Mandaluyong City

Postal Code:1635

Salary Offer: Php90,000-Php180,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

Benefits:

Health Insurance (HMO)

Life Insurance

Maternity leave

Paternity leave

Loyalty Gift

Christmas Gift

Night Differential if applicable

Allowances

Company-sponsored trainings, upskilling, and certification

Flexible Working Arrangements

Healthy and Encouraging Work Environment

Job Requirements:

Bachelors degree holder

With at least 5-10 years of experience in instructional designing, curriculum developer, and learning delivery is an advantage

Amenable to attend interviews

Willing to work in BGC, Taguig

Can start as soon as possible

Job Responsibilities:

Collaborate with the clients and identify the solution through design, development, and delivery

Develop the training curriculum by doing a training needs analysis.

Create thorough and excellent subject outlines.

Create standards, guidelines, templates, and checklists.

Work together to create training materials that are both pertinent and efficient with internal and external stakeholders.

Verify that the training deliverables meet industry standards and project quality guidelines

Identify the risks and share them with the functional manager or project leads to explore potential remedies, mitigations, or alternatives,

Look for chances to incorporate fresh and creative teaching methods into the answer.

Recruitment Process: (Online and Face to face)

HR Interview

Second Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php80, Php180,000.00 per month

Work Location: In person

• Conduct training needs analysis in partnership with business leaders and SMEs.
• Design and develop learning materials, including e-learning modules, instructor-led training, job aids, and blended learning programs.
• Apply instructional design models (e.g., ADDIE, SAM, Kirkpatrick) to develop effective learning solutions.
• Leverage multimedia, interactive tools, and learning technologies (e.g., LMS, authoring tools) to enhance learner engagement.
• Ensure training content is aligned with organizational objectives and learner needs.
• Evaluate the effectiveness of training programs and continuously improve based on feedback and data.
• Manage multiple instructional design projects within timelines and budget.
• Stay updated on learning trends, emerging technologies, and best practices in instructional design and corporate training.

• Bachelor's degree in Education, Instructional Design, Learning & Development, Communication, or related field (Master's degree preferred).
• Proven experience (2–4 years) in instructional design or learning development.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia, Rise, Vyond).
• Knowledge of learning management systems (LMS) and digital learning platforms.
• Strong understanding of adult learning principles, instructional design methodologies, and assessment strategies.
• Excellent communication, collaboration, and project management skills.
• Ability to simplify complex topics into clear, engaging, and accessible training materials.