356 Training Initiatives jobs in the Philippines

Training Specialist

Job Description:

• Responsible for providing standardized training delivery via instructor-led facilitation of classroom or remote training classes.
• Provide all supported business units and emerging clients with standardized new hire, refresher, new process and systems training.
• Functions as a subject matter expert in at least one line of business and creates and updates training curriculum as needed.
• Create and records, reports and other documentation of training activities.

Work Location: Eastwood

Work Schedule: Night shift

Qualifications:

• Atleast 2 years in College or equivalent.
• 1-3 years experience in Training or leadership.
• With healthcare revenue cycle experience.

Job Type: Full-time

Pay: From Php31,000.00 per month

Ability to commute/relocate:

• Eastwood City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Work Location: In person

**Role Details

Type of Support:Training

Contract Duration:Permanent

Work Schedule:10pm - 7am Manila

Work type and Location:Full Onsite, Taguig (McKinley)

Expected start date: ASAP**

The Role

Are you passionate about training? Our business is growing, and we are expanding our support for the company's operations training goals. A successful Dedicated Training Specialist will ensure that the training goals of Partners are supported and achieved. You will support onboarding and enhance the competencies of our associates by designing and conducting training programs that will boost employees' workplace performance in alliance with the Partner's core values. When requested, you will also train the Partner's new hire training classes and/or refresher training classes. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.

What You'll Do:

• Assisting in creating interactive and engaging instructor-led and online training courses
• Effectively communicate complex concepts related to trust and safety on social media platforms
• Revising, updating, and maintaining training courses
• Contributing to online instructional design and development standards
• Adhering to Partner brand, image, and style guidelines in training asset development
• Utilizing best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
• Scheduling and delivering standard training plans on a defined timeline for Partners and the staff in a virtual environment
• Maintaining current knowledge of Partners' products
• Showing understanding and demonstrating proficiency with various teams' processes and procedures for successful training of staff
• Conducting training evaluations on specified Partner Success teams providing feedback to staff and management

What We Expect From You:

• Fundamental understanding and ability to apply adult learning principles
• Ability to meet tight timelines
• Ability to quickly learn and absorb partner culture, processes, and policies
• Strong presentation and technical writing skills
• Experience designing training programs
• Demonstrated knowledge of instructional design tools
• Ability to produce thorough and complete documentation
• Ability to work independently as well as a contributing team member
• Excellent listening skills and a commitment to communicate clearly, completely, and on time
• Excellent time management and organizational skills
• Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
• Ability to partner with quality evaluators and develop strategies to support staff development opportunities
• Willingness to accept coaching to remove barriers to effective working relationships
• Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption

What You Will Get In Return:

• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others – Cooperate, empathize, and seek opportunities to put each other first
• Embrace growth – Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust – Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments
• Take ownership – Doing the right thing should come naturally
• Be humble – Seek guidance, receive feedback, ask questions, and listen to your colleagues

Position: Learning Services Learning Specialist

Overview:

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing:
  • Creates lesson plans for training delivery;
  • Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
  • Prepares materials and resources for training delivery;
  • Reserves training room and equipment;
  • Checks equipment and networks for functionality and access;
  • Reviews and masters all content and activities for instruction.
• Training Delivery:
  • Provides clear instruction using a variety of techniques and activities;
  • Enforces adherence and attendance of participants;
  • Maintains a positive learning environment;
  • Evaluates learning and mastery of content, skills and procedures;
  • Provides feedback and guidance to learners;
  • Enforces company rules and policies during training hours.
• Training Reports:
  • Completes daily, weekly, and end of training reports and submit to all pertinent parties;
  • Signs off trainees with individual reports to the operations supervisor;
  • Records and explains training attrition;
  • Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis:
  • Partners with QA to determine areas of opportunity in CSR performance;
  • Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
  • Recommends training initiatives to support operations in surpassing KPI's and metrics;
  • Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge:
  • Takes calls meeting the account weekly quota;
  • Performs quality audits to meet the account weekly quota;
  • Attends calibration sessions;
  • Reads all new processes and procedures provided by the client and/or operations;
  • Receives refresher training as necessary;
  • Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities:
  • Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
  • Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
  •  Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
  •  May contribute to the design of training events and learning solutions;
  • Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
  • Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Required skills + qualities (technical):

• Project Management skills and MS office

Required skills + qualities (non-technical):

• 3 years of university studies completed
• At least three (2) years experience in a call center or any similar industry
• Good verbal and written communication skills

• Design and Deliver Training: Develop and conduct comprehensive training programs for new and existing field sales representatives, focusing on sales techniques, product knowledge, and industry-specific fintech solutions. You will prepare physical and digital educational materials, including case studies and videos.
• Onboard and Coach: Guide the onboarding process for new hires by providing orientation to our sales processes and developing personalized coaching plans. You'll observe sales interactions and provide direct, constructive feedback to help representatives improve their skills and meet sales targets.
• Analyze Performance Data: Use your analytical skills to study sales statistics and trends, gauging the effectiveness of training programs. You will collect data from various sources, including our CRM system, to track key performance indicators (KPIs) and identify areas for improvement.
• Drive Strategic Improvements: Prepare reports and dashboards to visualize sales data and trends. You will use these insights to provide actionable recommendations for optimizing sales strategies and enhancing profitability.
• Collaborate and Report: Work closely with sales managers to identify specific training needs and develop customized solutions. You will also report on the impact of training programs, providing data-driven insights to leadership.

• Proven experience as a Sales Trainer or in a similar role.
• Experience in a sales position, preferably within the fintech industry or with complex B2B products.
• Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights.
• Proficiency with data analysis and visualization tools like Excel, Tableau, or Power BI, and experience with CRM software (e.g., Salesforce) is highly preferred.
• Excellent communication, presentation, and interpersonal skills.
• A strong understanding of adult learning principles.
• Ability to work independently and manage the full training cycle.
• Knowledge of the fintech industry and the broader smartphone value chain (OEMs, carriers, distributors) is a plus.

Location
This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours
The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point
Real Impact, Real People:
Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

Funding:
With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast You have the opportunity to join us at a pivotal stage.

Game-changing Product:
We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

Great Place to Work:
Our employees love working here We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

Hybrid Collaboration, Connected Culture:
Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.

About The Role
The Training Specialist is responsible for coordinating and delivering effective onboarding experiences for new employees across Point. This role focuses on scheduling training sessions, preparing materials, and providing hands-on support throughout the onboarding process. The Training Specialist ensures new hires receive consistent, timely, and comprehensive training while collaborating with various departments to create a seamless integration experience for employees joining the company.

Your Responsibilities

• Coordinate and schedule all new hire onboarding sessions, including orientation, compliance training, and role-specific training modules.
• Develop and maintain the onboarding calendar, ensuring optimal utilization of training resources and subject matter expert availability.
• Prepare and distribute training materials, equipment, and resources needed for successful onboarding sessions.
• Facilitate orientation sessions and basic training modules for new employees.
• Coordinate with department managers and subject matter experts to schedule specialized training components.
• Track completion of required onboarding activities and follow up on outstanding items.
• Collect and analyze feedback from new hires to continuously improve the onboarding experience.
• Maintain accurate records of training attendance, completion, and assessment results.
• Provide direct support to new employees navigating their onboarding journey, serving as their primary point of contact for training-related questions.
• Collaborate with HR and department leaders to regularly update onboarding content and ensure alignment with organizational needs.

About You

• 2+ years of experience in training, employee development, HR, or operations
• Skilled at coordinating onboarding or training programs and managing schedules
• Comfortable using learning management systems, scheduling tools, and Google Workspace
• Strong organizational skills with great attention to detail
• Excellent communicator with a welcoming, people-first approach
• Able to manage multiple priorities and cohorts in a fast-paced environment
• Collaborative and service-oriented, with a focus on creating positive new hire experiences
• Bonus: Background in adult learning, teaching, or instructional design
• This role requires in-office presence during onboarding weeks to provide direct, hands-on support to new employees and facilitate face-to-face training sessions.

Our Benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Benefit from structured development programs, promotions, and certifications.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement

California Consumer Privacy Act Notice

SVC PH, Inc. is currently looking for a Training Specialist to start ASAP

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it

Checkout our Facebook page:

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

Job Brief

The Training Specialist offers unparalleled expertise in critical customer service domains such as sales, technical support, customer engagement, and account management. This role is primarily responsible for providing end-to-end training that requires deep knowledge in areas such as customer profiling, negotiation, sales closure, and proficiency in tools, software, and hardware applications. Moreover, they excel in adult learning principles, conflict resolution techniques, facilitation skills, and content design strategies. By leveraging these competencies, they design and deliver targeted training programs that directly address business challenges, driving strategic objectives and equipping employees with specialized skills for enhanced efficiency, innovation, and competitive advantage. Their ability to create engaging and effective training materials, facilitate interactive learning experiences, and resolve conflicts within training sessions further amplifies their impact, fostering continuous improvement across key business areas.

Key Responsibilities

Facilitation:

• Show proficiency in adult learning principles to address varied training requirements, foster participant involvement, promote self-directed learning, and adjust to diverse learning preferences.
• Conduct specialized training sessions in specialized areas like sales, technical support, or leadership development, drawing on deep expertise.
• Employ advanced facilitation methods to actively engage participants and optimize learning results.

Instructional Design:

• Demonstrate proficiency in conducting Training Needs Analysis to guide strategic decision-making effectively.
• Design customized training programs tailored to specific business needs and objectives.
• Integrate advanced instructional design principles to develop compelling and impactful learning journeys.

Performance Improvement:

• Consistently track agent performance, aligning with campaign needs and key performance indicators (KPIs).
• Analyze performance metrics to pinpoint improvement opportunities in specific domains.
• Create precise interventions aimed at enhancing performance outcomes.

Performance Coaching:

• Conduct regular one-on-one feedback sessions with agents to discuss their performance, strengths, and areas needing improvement.
• Provide encouragement, motivation, and support to agents to help them overcome challenges and stay focused on achieving their performance goals.
• Provide leadership coaching to managers and team leaders to help them effectively support and develop their teams.

Capability Development:

• Develop advanced training materials and resources to build expertise in specialized areas.
• Provide personalized coaching and support to employees to enhance their capabilities.
• Demonstrate commitment to continuous improvement and ongoing learning to stay abreast of industry trends and best practices in business acumen training. Propose targeted training initiatives to tackle identified workplace challenges and foster a culture of continuous improvement.

Compliance and Reporting:

• Ensure specialized training programs comply with industry regulations and standards.
• Generate detailed reports on training outcomes and impact on business performance.

Quality Assurance:

• Implement rigorous quality assurance measures to ensure the accuracy and effectiveness of training content and delivery.
• Continuously evaluate and refine training programs to maintain high standards of quality.

Collaboration and Communication:

• Collaborate with cross-functional teams to integrate specialized training initiatives into broader organizational strategies.
• Communicate effectively with stakeholders to ensure alignment of training objectives with business goals.

Professional Development:

• Stay at the forefront of industry trends and advancements in specialized areas of expertise.
• Pursue ongoing professional development opportunities to enhance skills and knowledge in specialized domains.

Work Schedule: Night Shift

How to Apply:

Interested candidates may apply online or may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

Or Quick Apply below

If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Mondays-Fridays).

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person

Training Specialist

Job Description:

Responsible for designing, delivering, and evaluating training programs to support employee development and organizational goals. Prepares training materials and ensures alignment with company standards.

Qualifications & Requirements:

• Bachelor's degree in Psychology, HR, Education, or related field
• At least 1–2 years of experience in training or facilitation
• Strong communication, presentation, and interpersonal skills
• Ability to create engaging training materials
• Knowledge of adult learning principles is an advantage

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Free parking
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person

The Training Specialist supports the development and delivery of training programs that enhance employee performance, operational efficiency, and customer service excellence. This role ensures that all team members are equipped with the skills and knowledge needed to meet brand and company standards.

Key Responsibilities

• Assist in the design and delivery of training programs for restaurant operations staff.
• Facilitate onboarding sessions for new hires across various brands.
• Conduct soft skills, product knowledge, customer service, and SOP training sessions.
• Support training needs analysis in coordination with managers and supervisors.
• Evaluate training effectiveness and gather feedback for continuous improvement.
• Monitor and track employee training records and certifications.
• Help develop training materials, manuals, handouts, and e-learning modules.
• Ensure that training programs align with brand identity, service culture, and food safety protocols.
• Visit store locations regularly to conduct on-site coaching and assessments.
• Assist in the rollout of new brand initiatives and operational procedures.

Job Type: Full-time

Work Location: In person

Merchants Acceptance Training Specialist

The Trainers' primarily conducts instructor-led or virtual training for merchants' acceptance, for which he/she coordinates with the existing cluster head, store branch head, cashier managers & supervisor, and members of the cashiers to address the needs of Pluxee product acceptance.

Job Description

• Support Pluxee and its valued merchants through acceptance drive awareness in store acceptance training, mystery buyers, acceptance memo validation and acceptance manual guide, and stickering collaterals. cluster
• Conducts basic and intermediate acceptance training for merchant head office, head, store/branch head, and cashier managers/supervisors.
• Ensures the attendees per class and batch achieve 100% learning and retention in acceptance.
• Providing report & analysis of acceptance training activities eg. number of attendees, acceptance challenges, distribution of training collaterals, etc.

Skills & Qualification

• Experience in facilitation and training
• Presentation and group facilitation skills
• Possess a strong work ethic and be a team player
• Bachelor/ Related Degree
• Good grasp of Microsoft Office applications, particularly MS Word, MS Excel, and MS PowerPoint.
• Must be able to able to work independently and be a team player

Job Type: Fixed term

Contract length: 3 months

Pay: Up to Php18,000.00 per month

Work Location: In person