6 Training Delivery jobs in the Philippines

PRIMARY FUNCTION
Satellite Office is extremely client focused and committed to successful outcomes for everything we do.To achieve this, we need the very best staff, people who love what they do and want the opportunity to excel.
The Learning Management System Administrator is a highly technical position that provides leadership in the administration and maintenance of Satellite Office's employee learning management system (LMS). S/he will report to Human Resources and will collaborate closely with third-party providers as well as the end users to maintain, configure changes in the system and updates, and deliver learning reports and analytics on staff training, development and performance. S/he will be responsible for the daily administration of the Learning Management System, maintaining course catalogs, uploading and updating courseware and curricula, training assignments, learner notification text and rules in LMS, reporting functions, reviewing and auditing records. You will modify, improve, correct, and ensure the accurate and proper working of the LMS, providing ongoing updates on the efficiency of the LMS.
KEY RESPONSIBILITIES & DUTIES
General
Providing support, maintenance, and management of a Learning Management System (LMS), being THE expert on all things LMS.
Maintain professional working relationships with multiple clients and vendors.
Writes and maintains technical procedures and policy documentation, including articles for a technical support knowledge base.
Configure an LMS to support online, hybrid, and blended instruction.
Creates and updates resources to train and support learners on how to use the technology for online and professional development.
Participate in User Access testing when necessary.
Accurately pull and manage reporting data.
Develop new site features and improvements, such as the Mobile app and digital badges
Perform other duties as assigned or required.
User Management
Support operations in learning management systems, including creation of user login and access, and assign user permissions.
Testing training programs before they are published to ensure positive learner experience before assigning learning activities.
Creates and manages user structures including the creation of user groups.
Manages course enrollment including progress tracking.
Course Management
Create, configure, test and troubleshoot self-paced online courses in the company's Learning Management System
Populates course information and assigns learners.
Develops and updates standardized tools and reporting for ongoing access to learning information generates standard and custom reports.
Maintain e-learning content.
Manages relationship with third party vendors, SumTotal and Skillsoft and facilitates the successful linkage of Skillsoft courses to the LMS.
Troubleshooting
Provides troubleshooting assistance for users regarding access to the LMS and courses.
Assist learners as the initial point of contact by answering inquiries and providing immediate resolution or careful redirection to escalated support resources.
Reviews and monitors system performance.
PERSONAL SKILLS & QUALITIES
Ability to communicate well
A strong interest in learning & development which means you are keen on following the latest trends in L&D, changes in learning technologies, willing to embrace and open to all types of training
Ready to question the ways in which our organization is doing learning & development and always 'hungry' to keep learning yourself
Self-starter with the ability to multi-task, manage own time, work under pressure and work under minimum supervision
Thrive in a fast-paced, agile and dynamic environment
Flawless integrity, with strong interpersonal and analytical skills
High energy, team orientated
Must demonstrate initiative and a 'can do' attitude - solutions-oriented and results focused.
REQUIRED SKILLS & QUALIFICATIONS
Excellent verbal and written communication skills
Ability to work independently on a multitude of tasks
Detail-oriented with good organizational skills
Customer service skills, responsive attitude
Ability to gain new technical skills quickly
Ability to collaborate with others at all levels of the organization as well as vendors
Mobile learning principles or experience
Advanced or proficient level of Microsoft Office skills, Power Point and Excel in particular
1-2 years of experience managing Learning Management Systems
Must be willing to work Australian hours
Must be willing to work at Bonifacio Global City
PREFERRED QUALIFICATIONS
Common knowledge of LMS software
Social media or knowledge management experience
Familiarity with course design and development
Working knowledge of multiple web design technologies, such as HTML

PRIMARY FUNCTION
Satellite Office is extremely client focused and committed to successful outcomes for everything we do.To achieve this, we need the very best staff, people who love what they do and want the opportunity to excel.
We are committed to

Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution.
Accurately record and update customer interactions, transactions, and order details in the system. br>Stay informed about company policies, procedures, and services to provide correct information to customers.
Foster a supportive and cooperative team environment.
Conduct basic troubleshooting when required.

"Job Summary:
Join as a Call Center Agent and be the first point of contact for customers. Handle inquiries, resolve issues, and provide excellent service to ensure a positive experience. br>Qualifications:
• High school diploma (college preferred). < r>• xcellent verbal and written communication skills. < r>• S rong problem-solving and multitasking abilities. < r>• A ility to handle high call volumes in a fast-paced setting. < r>• C stomer service experience is a plus (training provided). < r>• W lling to work shifts, including evenings, weekends, and holidays. < r>Benefits:
• C mpetitive salary + performance incentives < r>• H alth & dental insurance < r>• P id time off (vacation & sick leave) < r>• C reer growth & professional development < r>• E ployee wellness programs & product discounts < r>• I clusive and dynamic work environment < r>Apply Now!
If you're passionate about helping people and thrive in a fast-paced setting, join us today and be part of an exceptional customer service team!"

Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution.
Accurately record and update customer interactions, transactions, and order details in the system. br>Stay informed about company policies, procedures, and services to provide correct information to customers.
Foster a supportive and cooperative team environment.
Conduct basic troubleshooting when required.

Start your career with us and become part of a supportive and dynamic team
br>We offer competitive compensation and a range of benefits to support your growth and well-being:
• Competitive salary packages < r>• Health Maintenance Organization coverage starting on Day 1 < r>• Performance-based incentives < r>• Paid training and opportunities for career advancement < r>• Life insurance and company-sponsored events < r>• 13th month pay and other supplemental bonuses < r>
What You'll Do:

• Respond to customer inquiries, concerns, and complaints in a professional and timely manner < r>• Accurately document customer interactions, transactions, and order details < r>• Stay informed about company policies, products, and services to provide clear and correct information < r>• Perform basic troubleshooting and escalate complex issues when necessary < r>• Work collaboratively with the team to deliver excellent customer experiences < r>
Who We’re Looking For: < r>
• At least a high school graduate (old or new curriculum); college undergraduates are welcome < r>• Experience in customer service or a related field is an advantage but not required < r>• Willing to work on-site and attend in-person interviews < r>• Fresh graduates are encouraged to apply < r>
Employment Type: Full-time

Schedule: 8-hour day shifts , Dayshift, Nightshift