7 Training Delivery jobs in the Philippines

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

**Responsibilities for this position may include but are not limited to**:

- Manage and support Chevron's new enterprise Learning Management System (LMS) Workday Learning
- Ensure operational excellence and customer satisfaction for all Chevron operating companies (Opcos, and Chevron employees and contractors world-wide
- Provide LMS Administrator services to Chevron Opcos. Some of the LMS Administrator services are; online content (eLearning) integration into the LMS, setting up courses, learning events, programs, and assessments in the LMS system, setting up and troubleshooting LMS reports, working with the LMS auxiliary systems and tools (ex., bulk data loads and data extracts)
- Responsible for LMS system operations such as; reporting of incidents to vendor and internal Chevron ITC support teams, tracking, documenting & reviewing of incident tickets, coordinating and testing of system maintenance releases
- Administrator of the LMS Central SharePoint site, a repository of self-help and support for LMS users and administrators
- Responsible for managing LMS tickets (HRSS Service Now) received by triaging, escalating, assigning, forwarding, or resolving issues raised in the LMS tickets. Also maintain IT service desk scripts for known LMS issues.

**Required Qualifications**:

- Experience with Workday Learning is a plus
- Strong critical thinking skills
- Strong planning and analytical skills
- Good results and time management orientation
- Strong interpersonal skills
- ability to build effective relationships across the organization
- Ability to convey technical and complicated information in a concise, meaningful, persuasive way for a global audience
- Conveys a clear course of action and sense of purpose
- Strong written and verbal communication skills
- Works with mínimal supervision and guidance
- Strong skills in Microsoft products: Outlook, Word, Excel, PowerPoint, SharePoint
- Willing to work on any schedule include including night shift and during holidays

**Working with us**

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2021 Asia’s Best Employer Brand Award;2021 Global Best Employer Brand Award;2020 HR Asia Best Companies to Work for in Asia;2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.

Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

**Relocation Options**:
Relocation **will not be **considered.

**International Considerations**:
Expatriate assignments **will not be **considered.

Chevron participates in E-Verify in certain locations as required by law.

As a Learning Management Systems (LMS) Administrator, you will provide high quality support for the Learning Products and Delivery team in LMS Operations. You will be responsible for organizing and managing all courses, content, users, and data within the LMS. In this role you will manage complex requests to be executed in the LMS and will handle troubleshooting, reporting, data insights, vendor liaison and special project requests for the LMS. You will also implement best practices, training guides and new processes for LMS.
- Upload and test content (SCORM, documents, videos, learning assets etc.)
- Understand the course requirements from the Product Managers and create learning journeys and build courses in the LMS according to EduClaas learning model
- Edit and revise courses as per requests
- Serve as technical support for issues with the LMS. Assist everyone in the organisation as an initial point of contact for the LMS by answering queries and providing immediate resolution or careful redirection and escalation to managers and LMS vendor
- Explore ways to improve learning delivery, maintain compliance through the LMS
- Promote positive LMS user experience
- Accurately design, pull and manage reports and provide regular reporting updates to management
- Collaborate with stakeholders to resolve learner issues in the LMS in a thorough and timely manner
- Perform regular audits of the LMS functionalities and if required raise enhancement or new functionalities requests after getting relevant approvals
- Research other systems and recommend best practices
- Participate in new course launch testing when necessary
- Achieve stated LMS performance service standards
- Perform special projects as assigned by the manager

**Qualifications**:

- Minimum of 3 years Previous LMS administration experience is required
- Experience in administration of Open edX or similar systems preferred
- Critical thinking, problem solving, and judgment skills
- Service-oriented attitude and willingness to learn
- Good listening skills and patience to work with all types of employees
- Ability to maintain a positive attitude

**Salary**: Php26,000.00 - Php29,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- LMS administration: 3 years (required)
- Open edX administration (or similar systems): 3 years (required)

Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution.
Accurately record and update customer interactions, transactions, and order details in the system. br>Stay informed about company policies, procedures, and services to provide correct information to customers.
Foster a supportive and cooperative team environment.
Conduct basic troubleshooting when required.

Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution.
Accurately record and update customer interactions, transactions, and order details in the system. br>Stay informed about company policies, procedures, and services to provide correct information to customers.
Foster a supportive and cooperative team environment.
Conduct basic troubleshooting when required.

• Bachelor’s degree in Instructional Design, Educational Technology, Education, or related field (Master’s degree preferred)
• At least 2–3 years’ experience in instructional design, curriculum development, or related roles in an academic or e-learning setting br>• Strong proficiency in instructional design software (Articulate, Adobe Captivate) and learning management tools like Canvas/Moodle < r>• Sound understanding of pedagogy, assessment strategies, and digital learning best practices < r>• Excellent communication and stakeholder coordination skills < r>• Strong attention to detail and organizational skills for managing multiple projects simultaneously < r>• Must demonstrate willingness and initiative to learn current educational technology (EdTech) tools < r>• Must possess the drive to explore and adopt emerging EdTech solutions that can enhance both student learning experiences and faculty instruction < r>• Interest and enthusiasm in the field of Traditional and Digital Arts, Multimedia, Information Technology, and Game Development

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a **Specialist II, Instructional Design** , you get to echo this promise as you join talents that bring inspiration to life.
In this capacity, you will be given the opportunity to collaborate with partners and grow your learning management experience by supporting the business in its Commercial Excellence strategies. This gives you a very vital role in shaping the customer's experience with Emerson and the solutions we offer.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In This Role, Your Responsibilities Will Be:**
+ To coordinate with Subject Matter Experts (SMEs) to develop learning content and assessment materials.
+ To compile, arrange and update training materials and training curriculum.
+ To develop materials for courses based on information provided by subject matter experts and instructors to create the best coursework possible.
+ To correct and update e-learning modules issues/ problems encountered by users and escalates to developers when necessary.
+ To participate in developing storyboards, scripts, and suggest overall concepts to stakeholders.
+ To create content for multiple learning modalities (instructor-led, webinars, video, etc.)
+ To communicate, administer, and monitor training schedule, registration and attendance in business systems.
+ To generate, analyze, and create report/dashboard from different sources and submit to requestor.
+ To maintain training records database for completeness and accuracy.
+ To identify and control the storage, retention, preservation, and disposal of documented information.
+ To assign and manage online learning for training participants.
+ To maintain learning plans, notifications, and reporting.
+ To manage day-to-day administration of the LMS, providing end-user troubleshooting, issue remediation, and escalation management
**Who You Are:**
You have a strong drive for results, are detail-oriented, creative, and exhibit passion and enthusiasm to get things done. You can effectively communicate ideas and influence key stakeholders. You are a nimble learner, resourceful, and able to collaborate and efficiently work with people across any level.
**For This Role, You Will Need:**
+ Bachelor's degree in human resources, Marketing, Communication Arts, English, or equivalent.
+ 1-year related experience in training administration, curriculum development, learning management system, business reporting, customer service, or marketing.
**Preferred Qualifications That Set You Apart:**
+ Basic knowledge on e-learning content development and learning management systems
+ Advanced MS Office Application - Outlook, Excel, and PowerPoint
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
#LI-Hybrid
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
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**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** : 25023870
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.