Bpo Training & Development (Product Trainer)

Makati, National Capital Region Gratitude Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

US HEALTHCARE
2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills
WORK TO OFFICE
Open to Undergraduates

Designation: Executive - Training
Department: Service Excellence
Report to: Asst. Manager/Manager - Training (Global)
Work Set-up: Work from Office

WORK BRIEF:
This role requires skills for developing talents and bringing them up the learning curve to best potential to meet the minimum standards of our Healthcare client (US). This role would need to be knowledgeable about adult learning principles/techniques and hands on to handle client specific training, modules, refreshers with swift content delivery in mind for the learners.
CORE RESPONSIBILITIES
Train new hires or existing employees in a class-room based set-up on Contact centre work and basics for a US Healthcare client.
Conduct multiple trainings for new hires and manage nesting/on-the-job-training along with certification process and collaboration with operations.
Maintain the training effectiveness above the required threshold by holding strong governance process in training.
Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly.
Identify gaps between internal process and customers’ expectations to help business produce the desired outcome.
Liaison with QA to calibrate process knowledge and other departments of the business as required.
Conduct workshops for project team members on recent update and US healthcare industry trends.
Perform user acceptance testing for any new process rollouts / automation in the program.
Provides refresher training for bottom quartile.
Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately.
Periodic knowledge calibration with client and internal functions.
Value-Add Responsibilities:
Create content / training material for effective training
Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees.
Proactively provide TNI intel to the line manager and business
Conduct and assist timely interviews from a training point of view, if required on need basis
Keep abreast of latest training domain expertise from the market and share best practices
Maintain and publish training related reports on a timely basis with the stakeholders
Essential Knowledge:
Knowledge of Training techniques and presentation skills.
Ability to gauge comprehension competency of the trainees and customize training content delivery.
Knowledge of customer service principles, techniques, systems, and standards.
General knowledge of Training Domain.
Essential Skills:
Must be fluent in communication, both verbal and written to deliver the training content in best presentation mode
Leading, Controlling and Coaching training batches (both ways
- in person and virtually if required)
Flexibility is a must for night shifts, rotation, rest days to match as that required by the business
Organize, prioritize, and schedule training assignments and projects.
Foster a cooperative work environment.
Skill in examining of trainees and adapting training delivery.
Coaching Skills.
Consultative and Socially Confident.

**Qualifications**:
MINIMUM QUALIFICATION:
2 years of Training Experience in a BPO set-up (preferably Healthcare).

**Job Types**: Full-time, Permanent

**Salary**: Php25,000.00 - Php32,000.00 per month

**Benefits**:

- Flextime
- Paid training
- Pay raise

Schedule:

- 8 hour shift
- Monday to Friday
- Shift system

Supplemental pay types:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Always

Application Question(s):

- years of relevant experience:

- current salary:

- expected salary:

- notice period:
This advertiser has chosen not to accept applicants from your region.

HR Training Associate

Muntinlupa, National Capital Region Multiflex RNC Phils, Inc. (URATEX)

Posted today

Job Viewed

Tap Again To Close

Job Description

**HR TRAINING ASSOCIATE**

MULTIFLEX RNC PHILIPPINES INC. (URATEX)

Km. 23 East Service Road, South Super Hi-way, Bo. Cupang, Muntinlupa

**DUTIES & RESPONSIBILITIES**
- Collects information about work procedures, workflow and reports in order to better understand technical training needs.
- Writes training handouts and tests, and seeks approval of experts (SMEs) prior to publication or distribution.
- Administers written exams, and assists in laboratory practical exams.
- Interacts with respective departments in scheduling technical skills training programs.
- Communicates all the technical training program schedules on a timely basis.
- Consolidates performance reports to evaluate trainee's performance.
- Coordinates with vendors and third-party training providers to arrange employee registration for and participation in external technical training programs.
- Performs administrative functions necessary to deliver and document training programs.
- Stays up-to-date on technical knowledge by attending educational workshops, classes, and reading materials.
- Develops and implements employee engagement programs in collaboration with the Training Associate assigned in Culture and Leadership Development.

**JOB QUALIFICATIONS**
- Bachelor's degree in relevant field.
- At least one year of experience in training and development.
- Excellent verbal and written communication skills.
- Ability to moderate large groups.
- Highly organized and detail-oriented.
- Ability to learn new technologies, processes, and approaches.

**JOB BENEFITS**

In addition to an exciting and fulfilling career, we offer the following benefits:

- Health Maintenance Organization (Medicard)
- Annual Physical Examination
- Yearly conversion of unused leave credits
- Mid-year performance bonus
- Entitled to yearly salary increase
- Sponsored company events and activities
- Company Uniforms
- Allowances
- Free Parking
- Learning & Growth (Trainings)
- Employee engagement activities
- Health & Fitness (Use of mini-gym and free Zumba lessons)
- Special employee discounts on products
- Safe Workplace

**VISIT OUR OFFICIAL WEBSITE**

**LIKE AND FOLLOW OUR FACEBOOK HR CAREERS PAGE**

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Training Assistant: 2 years (required)
This advertiser has chosen not to accept applicants from your region.

HR Training Staff

Cainta, Rizal Gardenia Bakeries (Phils.) Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Why Join Us?
- Direct Hiring
- Friendly and Competitive Environment
- Opportunities for promotion
- Competitive Benefits
- Great Leaders
- Lots of Training
- The person will co-facilitates trainings based on the Annual Training Plan.
- Monitors in-house and local training
- Prepares Training Bonding Agreement
- Assists in the retrieval and preparation of summary of results of Competency Assessment.
- Performs other tasks given by immediate superior

**Qualifications**:

- Graduate of Bachelor's degree in Mass Communication, Education major in English, Human Resources, Psychology or any equivalent
- With experience in Organizational and Learning Development
- Creative and with good interpersonal skills
- Willing to be assigned in LIIP, Mamplasan, Binan, Laguna

**Benefits**:

- Additional leave
- Company events
- Employee discount
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus

**Language**:

- English (required)
This advertiser has chosen not to accept applicants from your region.

HR Assistant - Training and Employee Relations

Makati, National Capital Region Healthway

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Summary

The role shall be responsible for supporting key HR areas - training and development, onboarding, employee relations, and compliance. The role contributes to delivering the company's Employee Experience goals by engaging employees and addressing concerns, grievances, and other people issues.

**Priority Tasks**

**_Training & Development: _**
- Facilitate internal training courses such as New Employees’ Orientation and refresher or development courses for current and newly-hired employees.
- Coordinate, monitor, and track attendance to mandatory trainings and ensure 100% compliance by employees.
- Conduct Training Needs Analysis (TNA) to Identify employees’ Training needs.
- Assist in the development of training programs, activities and materials based on TNA results using different platforms (ex. Powerpoint, Canva, virtual learning platforms).
- Craft and implement training and HR publicity materials that support the company’s culture-building objectives.
- Propose external training programs to address competency and skill gaps.
- Support other HR areas’ initiative.

**_Employee Relations: _**
- Initiate, organize, and implement employee events aligned with employee experience and culture-building goals.
- Implement and support employee engagement programs whether company-wide or team-specific.
- Assist in crafting and implementation of communication plans, change management initiatives, and other employee engagement tools.
- Actively assist in management of disciplinary cases and due process.
- Provide proactive assistance to employees’ concerns and inquiries on HR policies and processes.
- Monitor and review employment and working conditions to ensure legal compliance.
- Maintain relevant trackers and submit monthly reports.
- Provide logístical and administrative assistance to HR Team as needed.

**_Job Requirements: _**
- Bachelor's Degree in Human Resources or Psychology or related course
- Minimum 2 years' relevant experience
- Excellent communication skills (written and oral, English and Filipino)
- Creative, artistic
- Good project management and problem-solving skills
- Can multi-task effectively
- Highly computer-literate and familiar with online tools and platforms (MS Office, Zoom, etc.)
- Good interpersonal skills
- Hardworking, can work independently
- Resilient and able to adapt to changing work environment
- Trustworthy, with excellent work ethic
- Willing to physically report to the office daily (Makati-based)

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training

Schedule:

- 8 hour shift

COVID-19 considerations:
Applicants must be fully vaccinated.

Application Question(s):

- Will you be able to report onsite 5 days a week?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Human Resources: 2 years (preferred)
This advertiser has chosen not to accept applicants from your region.

Learning and Development Manager

Taguig, National Capital Region ALL ABOUT PEOPLE CONSULTING

Posted today

Job Viewed

Tap Again To Close

Job Description

Prepare and implement learning strategies and programs
- Review individual and organizational development needs
- Deploy different kinds of learning methods companywide٫ such as coaching٫ job-shadowing٫ online training and so on
- 5+ years' experience of working on a L&D Manager٫ Training Manager or other relevant position
- Significant experience with effective learning and development methods
- Willing to be assigned in Bonifacio Global City, Taguig

**Salary**: Php100,000.00 - Php150,000.00 per month

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Taguig: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.

Global Learning and Development Manager (Up to 160k

Taguig, National Capital Region M & J Solutions Provider - Recruitment

Posted today

Job Viewed

Tap Again To Close

Job Description

**Responsibilities**:

- Collaborate with business and HR leaders to develop and implement global learning and development processes
- Set the businesses learning targets for competence development program
- Coach and provide guidance to employees around programs and development options
- Support implementation of new learning methods to ensure efficient competence development
- Act as a facilitator/trainer in selected programs and workshops
- Develop and manage training related vendor networks
- Develop field trainer capabilities and promote new digital learning methods

**Qualifications**:

- Graduate of any 4-year course
- At least 5 years of experience in leading Learning and Development on a global level
- Proven leadership experience and ability to coach and mentor a team
- Experience using and developing online learning solutions and digital learning methods
- Track record in executing successful development programs
- The ability to facilitate workshops confidently both virtual and training centers to all levels of the organization
- Good leadership and influencing skills
- A collaborative mindset that works well with local and virtual teams

**Salary**: Php100,000.00 - Php150,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Learning and Development: 5 years (preferred)
This advertiser has chosen not to accept applicants from your region.

Global Learning and Development Manager (Up to 160k

Taguig, National Capital Region M & J Solutions Provider - Recruitment

Posted today

Job Viewed

Tap Again To Close

Job Description

**Responsibilities**:

- Collaborate with business and HR leaders to develop and implement global learning and development processes
- Set the businesses learning targets for competence development program
- Coach and provide guidance to employees around programs and development options
- Support implementation of new learning methods to ensure efficient competence development
- Act as a facilitator/trainer in selected programs and workshops
- Develop and manage training related vendor networks
- Develop field trainer capabilities and promote new digital learning methods

**Qualifications**:

- Graduate of any 4-year course
- At least 5 years of experience in leading Learning and Development on a global level
- Proven leadership experience and ability to coach and mentor a team
- Experience using and developing online learning solutions and digital learning methods
- Track record in executing successful development programs
- The ability to facilitate workshops confidently both virtual and training centers to all levels of the organization
- Good leadership and influencing skills
- A collaborative mindset that works well with local and virtual teams

**Salary**: Php100,000.00 - Php150,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Learning and Development: 5 years (preferred)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Training and development Jobs in Makati City !

Learning and Development Officer - Operations

Taguig, National Capital Region Eastwest Bank

Posted today

Job Viewed

Tap Again To Close

Job Description

**Job description**: Implement the Learning and Development Framework in identifying, developing, delivering and evaluating learning and development solutions to build the competencies (Core, Leadership, and Functional) of employees for current and future jobs.

**Basic qualifications**:

- Minimum of 3 years experience in Training or Learning and Development in an organization with at least 3,000 employees.
- Personal Characteristics and Behaviors: Portfolio management, Project management, L&D terrain
- Analysis skills, Organization-wide talent strategy knowledge, Negotiation, Prioritization, Relationship building

**Location**: BGC Taguig
This advertiser has chosen not to accept applicants from your region.

Learning and Development Officer - Operations

Taguig, National Capital Region Eastwest Bank

Posted today

Job Viewed

Tap Again To Close

Job Description

**Job description**: Implement the Learning and Development Framework in identifying, developing, delivering and evaluating learning and development solutions to build the competencies (Core, Leadership, and Functional) of employees for current and future jobs.

**Basic qualifications**:

- Minimum of 3 years experience in Training or Learning and Development in an organization with at least 3,000 employees.
- Personal Characteristics and Behaviors: Portfolio management, Project management, L&D terrain
- Analysis skills, Organization-wide talent strategy knowledge, Negotiation, Prioritization, Relationship building

**Location**: BGC Taguig
This advertiser has chosen not to accept applicants from your region.

Learning and Development Officer - Operations

Taguig, National Capital Region Eastwest Bank

Posted today

Job Viewed

Tap Again To Close

Job Description

**Job description**: Implement the Learning and Development Framework in identifying, developing, delivering and evaluating learning and development solutions to build the competencies (Core, Leadership, and Functional) of employees for current and future jobs.

**Basic qualifications**:

- Minimum of 3 years experience in Training or Learning and Development in an organization with at least 3,000 employees.
- Personal Characteristics and Behaviors: Portfolio management, Project management, L&D terrain
- Analysis skills, Organization-wide talent strategy knowledge, Negotiation, Prioritization, Relationship building

**Location**: BGC Taguig
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Training And Development Jobs View All Jobs in Makati City