39 Trainers jobs in the Philippines
2025 Training and Quality GVPAD - Sr Quality Evaluator/Trainers

Posted 25 days ago
Job Viewed
Job Description
2025 Training and Quality GVPAD - Sr Quality Evaluator/Trainers
Job Description
As of April 22, 2025, this job posting is for:
Hybrid Trainer opening in Makati Ayala North Exchange.
Onsite Sr Quality Evaluator for Cebu
**Sr Quality Evaluator**
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
**Trainer II**
The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program.
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Senior Manager, Learning & Development
Posted 2 days ago
Job Viewed
Job Description
*if certified in country, use this paragraph and update Country in Red otherwise, please remove: Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in says it all!
What You'll Do you have a passion for helping others and giving them peace of mind? In this role, you will provide coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals.
You'll report to Director, Learning and Development. You'll contribute to the success of the customer experience and the team's overall success.
During a Typical Day, You'll
· Achieve 100% of training completion goals
· Manage day-to-day operations, processes, and reporting
· Improve the key success metrics associated with training goals
· Deliver excellent customer service and communication
· Develop, coach, support, and evaluate the team
· Ensure the team has tools, systems, and support needed to perform training
What You Bring to the Role
· 2-3 years' experience managing training and/or adult learning programs
· 6 years' experience in training and/or adult learning
· US Telco Background is required
· An immediate joiner is preferred
· Strong coaching shills
· D US Telco Background is required ata analysis and reporting skills
· High customer service orientation
· Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
· Call center experience
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Use if US based role: Visit for more information.
Use if Non US based role: Visit for more information.
The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Senior Manager, Learning & Development_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _046UB_
Project Manager, Learning & Development

Posted 17 days ago
Job Viewed
Job Description
What You'll be Doing
As the primary liaison overseeing projects at our customer experience centers, you'll be the Learning & Development point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.
You'll report to the Director of Learning & Development who is responsible for Project Management and department governance. You'll contribute to the success of the business as you are the primary point of contact overseeing the various internal initiatives.
During a Typical Day, You'll
- Build, manage and maintain master project documentation
- Partner with internal teams, senior executive level partners and external clients and vendors
- Communicate and document program requirements and status to clients, internal team members and other partners
- Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
- Identify risk and mitigation, and escalate when necessary
What You Bring to the Role
- BA/BS or equivalent relevant experience
- 2 years' experience in a project management role leading the deployment of medium to large scale global projects
- Comfortable facilitating meetings and effectively completing project plans and deliverables for client facing, senior and executive level management
- Experience with project management and word processing software, spreadsheet, and flowcharting applications (MS Project, Asana, MS Office, Excel and Visio)
- Travel Requirement: 25%, Must have or be able to obtain a valid passport and be willing to travel internationally
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Project Manager, Learning & Development_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _045N1_
Assistant Manager - Learning & Development

Posted 25 days ago
Job Viewed
Job Description
+ Integrate multiple learning approaches throughout the organization.
+ Create and offer training seminars, online learning, and other educational materials.
+ Evaluate the effectiveness of development strategies and assist staff in maximizing learning opportunities.
+ Assist managers in developing their team members through career paths.
+ Create, implement, and assess competency/skill development efforts across many platforms.
+ Create and implement innovative media or technology to foster an energizing learning and organizational development environment.
+ Using a variety of training strategies, such as e-learning, open communication channels, or mentoring.
+ Handling the training aspect of the growth of the HR team.
+ Maintaining tight relationships with various organizational leaders and being fully aware of their training needs and organizational units.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Senior Specialist, Learning Development & Delivery

Posted 23 days ago
Job Viewed
Job Description
Learning Delivery is responsible for delivering learning to multiple geographies and/or business segments, including new hire onboarding and continuous learning experiences. This includes instructor-led and virtual instructor-led training, evaluating courses, administering processes, coordinating training schedules, and conducting course evaluations to align business objectives with learning needs and strategies.
+ Demonstrates expertise in adult learning theories and best practices
+ Collaborates with business leaders and learning business partners to identify development needs and offers solutions
+ Demonstrates knowledge and effective use of presentation/facilitation tools, techniques, materials, etc.
+ Possesses knowledge of and experience in using training system technologies and classroom tools
+ Efficiently applies classroom management/facilitation techniques to various classroom situations
+ Provides feedback on course design and content to Instructional Design & Development (IDD) team
+ Provides feedback to class participants and business leaders
**Qualifications**
+ Bachelor's degree in related field, preferred
+ 2+ years of relevant experience in customer service or call center industries is required.
+ Open to all CHIP employees B4, P1 and P2.
+ Experience in the healthcare, medical, or pharmaceutical business segment is an advantage
+ Experience in facilitating training in both virtual and in-person settings
+ Strong communication, engagement, and facilitation skills
+ Knowledge of using Microsoft Office applications to create and display reports and dashboards
+ Willing to work on hybrid set-up and during US business hours
+ Internal candidates are required to have worked in a B4, or P1 role for at least one year before being considered for this position
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possible solutions to a variety of technical problems and takes actions to resolve
+ Applies judgment within defined parameters
+ Receives general guidance may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
P29110 - Senior Specialist, Learning Development & Delivery

Posted today
Job Viewed
Job Description
Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third-parties and partners with leaders and subject matter experts within functions and business units to deliver learning.
Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.
**Qualifications**
+ Open to B4, P1 and P2 AHS employees only.
+ 2-4 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity Identified possible solutions to a variety technical problems and takes action to resolve
+ Applies judgment within defined parameters
+ Receives general guidance and may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Manager - Compliance, Learning, Development and Communications
Posted 9 days ago
Job Viewed
Job Description
**Manager - Compliance, Learning, Development and Communications**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.
Colleagues at GRC are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.
As a Manager working on Learning, Development and Communications, you will play a pivotal role in developing and executing the firm's compliance risk governance initiatives. This team is responsible for designing and implementing compliance's program for the management of compliance related training and compliance professional development.
**Responsibilities:**
+ Assist with the development of a sustainable Training governance program for the compliance organization
+ Manage process for ensuring compliance trainings are delivered timely and to the correct audience
+ Collaborate with other risk governance functions to execute the compliance training program, including the Global Regulatory Learning team
+ Support audits and exams as needed
+ Provide/Develop program metrics and reporting
+ Manage compliance officer training program, including any professional development requirements and certification maintenance
+ Serve as a culture carrier for a culture of risk awareness and accountability
**Minimum Qualifications:**
+ 5 years of experience in risk management within the financial services industry, specific expertise in compliance training governance and compliance risk management preferred
+ Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)
+ Bachelor's degree in Law, Compliance, Business, or a related field required; JD or Master's degree preferred.
+ Experience managing vendor relationships
+ Understanding of risk management principles, frameworks, and regulatory requirements
+ Understanding of regulatory frameworks and general regulatory knowledge, including consumer protection and compliance management systems preferred
+ Willingness to think outside the box, ask questions and raise concerns
+ Experience designing and delivering training programs for diverse audiences, including front-office staff, risk professionals, and senior executives
+ Experience designing and managing professional development programs preferred.
+ Strong project management. communication, presentation, and interpersonal skills
+ Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.**
**Job:** Compliance
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Req ID:**
Be The First To Know
About the latest Trainers Jobs in Philippines !
P2 Senior Specialist, Learning Development & Delivery

Posted 11 days ago
Job Viewed
Job Description
Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third-parties and partners with leaders and subject matter experts within functions and business units to deliver learning.
Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.
**Qualifications**
+ 2-4 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity Identified possible solutions to a variety technical problems and takes action to resolve
+ Applies judgment within defined parameters
+ Receives general guidance and may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
P2 Senior Specialist, Learning Development & Delivery

Posted 12 days ago
Job Viewed
Job Description
Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third-parties and partners with leaders and subject matter experts within functions and business units to deliver learning.
Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.
**Qualifications**
+ 2-4 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity Identified possible solutions to a variety technical problems and takes action to resolve
+ Applies judgment within defined parameters
+ Receives general guidance and may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Instructional Designer
Posted 25 days ago
Job Viewed
Job Description
**Responsibilities:**
+ Apply best practices in learning technologies and instructional design - Work with subject matter experts to identify required learning outcomes and target learner populations.
+ Identify the most appropriate and effective delivery mechanisms (e-learning, virtual classroom, face-to-face etc.)
+ Set instructional end goals and create content that matches them
+ For e-learning. visualize instructional graphics, the user interface and the finished product
+ Provide learner interactivity (exercises, activities etc.) that enhance the learning process and learner experience
+ Create supporting material/media (audio, video, simulations, role plays, games, etc.)
+ Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course and attainment of knowledge and other specified learner outcomes.
+ Identify poor quality and/or outdated learning content and offer recommendations for improvement or replacement.
+ Ensure the alignment of new content implementation as required. Including identification prerequisites and related/interdependent courses as defined by curriculum requirements.
+ Maintain project documentation, version control and course folders
**Qualifications**
+ In-depth knowledge of learning theories and instructional design models - Lesson and curriculum planning skills
+ Working knowledge of multiple web design technologies (HTML) and multi-media formats (jpg, mp4, mp3)
+ Visual design skills (e.g. Dreamweaver, Photoshop, Illustrator)
+ Ability to write effective copy, instructional text, audio and video scripts
+ BA or MA degree in instructional design, educational technology or similar relevant field
+ Certification in Instructional Design (preferred)