60 Trainers jobs in the Philippines

Learning & Development Administrator

**Learning & Development Administrator**

The L&D Administrator is responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process. The L&D Administrator also manages training logistics for their assigned Site. L&D Administrators work with all management and supervisory staff to ensure training compliance, effectiveness of training through the use of Learning Technologies, concrete analytics and balance logistics, resources management and other reporting needs.

An L&D Administrator who is assigned in one of the Philippine sites is responsible for facilitating First Day Office (FDO) sessions for all new hire employees as well as any pre
- and post-administrative tasks involving the FDO. An L&D Administrator is also a designated HCSS representative in the site that they are assigned to.

**System Resources**

Below are different key systems that are being utilized by L&D Training Administrators:

- Learning Technology Systems
- Learning Technology Solutions (LTS)
- Room Booking System (RBS)
- Tools
- SharePoint
- TextRecruit

**Key Tasks and Responsibilities**

TeleTech University System Administration:

- Assignments
- Create classroom course/section/event for specific client/product/up-training
- Attach Post-Event Survey to each newly created classroom based on training policies and or client/program specifications
- Register trainees to Section
- Assign required eLearning for any client, site, or corporate initiative
- Assign monthly overdue Codes/Compliance/Courses
- Complete students as training finalizes
- Upload, create and/or assign courses, memoranda and assessments as required by clients, programs, sites, departments and corporate
- User Management
- Create log ins for new hires
- Temporary or Permanent. May be asked for reactivation and/or resetting of accounts in the absence of SSO process
- Review of transcript for troubleshooting
- Troubleshooting Course issues
- Technical
- Participate and provide requested User Acceptance Testing and other tests required by TTECHU Team
- Administer TTECHU Troubleshooting Process
- Reporting
- Run and sends completion reports, test compliance and results, eSignature, Post-Event Survey compliance and results
- Maintains accuracy and promotes completion timeliness on the TTECHU Country Compliance Report
- Maintains accuracy and promotes completion timeliness on specific completion reports requested by the Program
- Send PES Compliance report Weekly, Monthly, Quarterly and Annually

**Logistics and Supplies Management**:

- Classroom
- Responsible for Training Room Allocation Management
- Administers supplies procurement and distribution for all supported site programs
- Supplies
- Maintains records and inventory of supplies being utilized by L&D
- Responsible in promoting cost-efficiency measures for supplies
- Responsible for collating supplies requisition records and keeping trackers up-to-date
- Reporting
- Maintains accuracy and promotes completion timeliness on the following essential reports (frequency may vary depending on needs):

- 1. Training Room Allocation - as needed
- 2. Training Supplies Requisition - Quarterly or depending on needs

**Facilitation of the First Day Office (FDO)**:

- Pre-FDO
- Communicate FDO schedules and requirements to ensure that New Hires will be in attendance
- Prepare materials needed for the FDO session
- During FDO
- Ensure that the class scheduled for the session is in order
- Ensure that each FDO attendee has resources available to participate in the FDO activities
- Explain the FDO objectives and expectations clearly
- Validate compliance and/or proof of requirements presented
- Post-FDO
- Collect, sort, verify, and organize the statutory documents after the session
- Determine the compliance output from the FDO session and communicate to partners
- Follow through compliance within given timelines and escalate/terminate employment when necessary
- Update all FDO trackers efficiently

**HCS Site Liaison**:

- Authorized Signatory
- Print, sign and distribute PAG-IBIG MPLAF and CLAF to employees, as well other approved documents
- Secondary signatory for Philhealth CSF in the absence of a Manager
- Represent HCS
- Release and distribute confidential documents transmitted/prepared by HCS

**Onboarding Guide for PH Associates**:

- Communication
- Obtain new hire details and cascade information based on timelines required
- Inform new hires and stakeholders about asset deployment and TCI details
- Triage
- Assist new hires with concerns during onboarding

**Basic Qualifications**
- Strong understanding of TeleTech's business, core values, and goals
- Great interpersonal skills in dealing with a diverse population
- Open, honest, and empathetic manner when dealing with people
- High customer service orientation
- Ability to respect and ensure strict confidentiali

Learning & Development Administrator

**Learning & Development Administrator**

The L&D Administrator is responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process. The L&D Administrator also manages training logistics for their assigned Site. L&D Administrators work with all management and supervisory staff to ensure training compliance, effectiveness of training through the use of Learning Technologies, concrete analytics and balance logistics, resources management and other reporting needs.

An L&D Administrator who is assigned in one of the Philippine sites is responsible for facilitating First Day Office (FDO) sessions for all new hire employees as well as any pre
- and post-administrative tasks involving the FDO. An L&D Administrator is also a designated HCSS representative in the site that they are assigned to.

**System Resources**

Below are different key systems that are being utilized by L&D Training Administrators:

- Learning Technology Systems
- Learning Technology Solutions (LTS)
- Room Booking System (RBS)
- Tools
- SharePoint
- TextRecruit

**Key Tasks and Responsibilities**

TeleTech University System Administration:

- Assignments
- Create classroom course/section/event for specific client/product/up-training
- Attach Post-Event Survey to each newly created classroom based on training policies and or client/program specifications
- Register trainees to Section
- Assign required eLearning for any client, site, or corporate initiative
- Assign monthly overdue Codes/Compliance/Courses
- Complete students as training finalizes
- Upload, create and/or assign courses, memoranda and assessments as required by clients, programs, sites, departments and corporate
- User Management
- Create log ins for new hires
- Temporary or Permanent. May be asked for reactivation and/or resetting of accounts in the absence of SSO process
- Review of transcript for troubleshooting
- Troubleshooting Course issues
- Technical
- Participate and provide requested User Acceptance Testing and other tests required by TTECHU Team
- Administer TTECHU Troubleshooting Process
- Reporting
- Run and sends completion reports, test compliance and results, eSignature, Post-Event Survey compliance and results
- Maintains accuracy and promotes completion timeliness on the TTECHU Country Compliance Report
- Maintains accuracy and promotes completion timeliness on specific completion reports requested by the Program
- Send PES Compliance report Weekly, Monthly, Quarterly and Annually

**Logistics and Supplies Management**:

- Classroom
- Responsible for Training Room Allocation Management
- Administers supplies procurement and distribution for all supported site programs
- Supplies
- Maintains records and inventory of supplies being utilized by L&D
- Responsible in promoting cost-efficiency measures for supplies
- Responsible for collating supplies requisition records and keeping trackers up-to-date
- Reporting
- Maintains accuracy and promotes completion timeliness on the following essential reports (frequency may vary depending on needs):

- 1. Training Room Allocation - as needed
- 2. Training Supplies Requisition - Quarterly or depending on needs

**Facilitation of the First Day Office (FDO)**:

- Pre-FDO
- Communicate FDO schedules and requirements to ensure that New Hires will be in attendance
- Prepare materials needed for the FDO session
- During FDO
- Ensure that the class scheduled for the session is in order
- Ensure that each FDO attendee has resources available to participate in the FDO activities
- Explain the FDO objectives and expectations clearly
- Validate compliance and/or proof of requirements presented
- Post-FDO
- Collect, sort, verify, and organize the statutory documents after the session
- Determine the compliance output from the FDO session and communicate to partners
- Follow through compliance within given timelines and escalate/terminate employment when necessary
- Update all FDO trackers efficiently

**HCS Site Liaison**:

- Authorized Signatory
- Print, sign and distribute PAG-IBIG MPLAF and CLAF to employees, as well other approved documents
- Secondary signatory for Philhealth CSF in the absence of a Manager
- Represent HCS
- Release and distribute confidential documents transmitted/prepared by HCS

**Onboarding Guide for PH Associates**:

- Communication
- Obtain new hire details and cascade information based on timelines required
- Inform new hires and stakeholders about asset deployment and TCI details
- Triage
- Assist new hires with concerns during onboarding

**Basic Qualifications**
- Strong understanding of TeleTech's business, core values, and goals
- Great interpersonal skills in dealing with a diverse population
- Open, honest, and empathetic manner when dealing with people
- High customer service orientation
- Ability to respect and ensure strict confidentiali

The Learning and Development Specialist role is responsible for providing comprehensive employment related advice and associated services in line with the corporate plan and design, delivery, and continuous improvement of training programs; conduct needs assessment, execute training, develop reinforcements and evaluate.

**RESPONSIBILITIES**
- Develop curriculum and design training courses;
- Administer training for designated customer groups with the ability to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics;
- Conduct needs assessment and identify performance gaps;
- Evaluate success of training implementation by assessing achievement of learning objectives and transfer of knowledge to continuously improve training solutions and identify future learning needs;
- Performs other related duties as assigned or requested

**QUALIFICATIONS**

**Education**:

- Bachelor's degree and relevant industry experience.

**Work Experience**:

- Training & Development certification preferred;
- Must have a training portfolio;
- Working knowledge of multiple human resource disciplines, including compensation and benefits practices, organizational diagnosis, employee relations, diversity, performance management, and labor employment laws.
- Technologically intermediate/advanced skills in MS products - Work/Powerpoint/Excel

**Responsibilities**
+ Integrate multiple learning approaches throughout the organization.
+ Create and offer training seminars, online learning, and other educational materials.
+ Evaluate the effectiveness of development strategies and assist staff in maximizing learning opportunities.
+ Assist managers in developing their team members through career paths.
+ Create, implement, and assess competency/skill development efforts across many platforms.
+ Create and implement innovative media or technology to foster an energizing learning and organizational development environment.
+ Using a variety of training strategies, such as e-learning, open communication channels, or mentoring.
+ Handling the training aspect of the growth of the HR team.
+ Maintaining tight relationships with various organizational leaders and being fully aware of their training needs and organizational units.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Your potential has a place here with TTEC's award-winning employment experience. As a Project Management working remotely in the Philippines, you'll be a part of bringing humanity to business.
What You'll be Doing
As the primary liaison overseeing projects at our customer experience centers, you'll be the Learning & Development point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.
You'll report to the Director of Learning & Development who is responsible for Project Management and department governance. You'll contribute to the success of the business as you are the primary point of contact overseeing the various internal initiatives.
During a Typical Day, You'll
- Build, manage and maintain master project documentation
- Partner with internal teams, senior executive level partners and external clients and vendors
- Communicate and document program requirements and status to clients, internal team members and other partners
- Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
- Identify risk and mitigation, and escalate when necessary
What You Bring to the Role
- BA/BS or equivalent relevant experience
- 2 years' experience in a project management role leading the deployment of medium to large scale global projects
- Comfortable facilitating meetings and effectively completing project plans and deliverables for client facing, senior and executive level management
- Experience with project management and word processing software, spreadsheet, and flowcharting applications (MS Project, Asana, MS Office, Excel and Visio)
- Travel Requirement: 25%, Must have or be able to obtain a valid passport and be willing to travel internationally
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Project Manager, Learning & Development_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _045N1_

**What Learning Development and Delivery contributes to Cardinal Health**
Learning Delivery is responsible for delivering learning to multiple geographies and/or business segments, including new hire onboarding and continuous learning experiences. This includes instructor-led and virtual instructor-led training, evaluating courses, administering processes, coordinating training schedules, and conducting course evaluations to align business objectives with learning needs and strategies.
+ Demonstrates expertise in adult learning theories and best practices
+ Collaborates with business leaders and learning business partners to identify development needs and offers solutions
+ Demonstrates knowledge and effective use of presentation/facilitation tools, techniques, materials, etc.
+ Possesses knowledge of and experience in using training system technologies and classroom tools
+ Efficiently applies classroom management/facilitation techniques to various classroom situations
+ Provides feedback on course design and content to Instructional Design & Development (IDD) team
+ Provides feedback to class participants and business leaders
**Qualifications**
+ Bachelor's degree in related field, preferred
+ 2+ years of relevant experience in customer service or call center industries is required.
+ Open to all CHIP employees B4, P1 and P2.
+ Experience in the healthcare, medical, or pharmaceutical business segment is an advantage
+ Experience in facilitating training in both virtual and in-person settings
+ Strong communication, engagement, and facilitation skills
+ Knowledge of using Microsoft Office applications to create and display reports and dashboards
+ Willing to work on hybrid set-up and during US business hours
+ Internal candidates are required to have worked in a B4, or P1 role for at least one year before being considered for this position
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possible solutions to a variety of technical problems and takes actions to resolve
+ Applies judgment within defined parameters
+ Receives general guidance may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

REQUIREMENTS:
• Graduate of BS in Psychology, Human Resources Management, Behavioral Science, Human Capital Development degree or equivalent. br>• Familiarity/mastery of learning and development strategies, best practices for at least 5 years < r>including career development and succession planning concepts and tools, a must.
• Good oral and written communication skills, facilitation, and presentation skills. < r>• Excellent organizational skills. < r>• A team player with impressive collaboration skills. < r>• Ability to deal with people of various levels in the organization, including clients and < r>partners.
• Highly driven and can work with minimum supervision. < r>• Proficient in Microsoft application (Word, Excel, PowerPoint) < r>• Project Management, Business Process Analysis familiarity, a plus. < r>
RESPONSIBILITIES:
• Ensure the implementation of standard procedures, policies, rules and regulations < r>on organization wide learning and development and make appropriate
recommendations on improvements of policies and processes affecting knowledge
transfer, learning, employee development, succession planning, career and
performance management.
• Contribute to learning and development strategies as part of the company’s training
including assessment, monitoring and evaluation tools for improvement and
optimization.
• Conduct of orientation, presentation, reports, training sessions and focus group < r>discussions on multi-platform set up, collaborating with different parties
(internal/external) on best practices and effective development initiatives and
communication strategies.
• Facilitate employee development through effective research, careful study, and < r>data analysis to create learning opportunities, identify development gaps, and
recommend suitable intervention to improve employee knowledge and skills.
• Support companywide learning value chain through analysis, design, development < r>and implementation of all in-house and external learning/training and development
programs of the company for all levels.
• Ensure and monitor accomplishment of annual learning and development plan, < r>including conduct of internal learning programs for employees and the maintenance
and updating of training database.
• Conduct informal and formal training needs analysis and evaluates effectiveness of < r>learning and development programs of the company.
• Support and make recommendations on annual learning and development budget < r>and is instrumental in the monitoring of expenses related to learning and
development initiatives and training programs for employees.
• Coordinate with external training organizations on employees recommended to < r>attend public seminars, workshops, courses, etc. and arrange payments,
registration, and other logistics concerns.
• Draft, prepare, review and consolidate all training related documents such as but < r>not limited to the Training Evaluations, Notice of Training, Training Memorandum of
Agreements and the like.
• Create and revise communication plan and ensure proper dissemination to < r>employees of company announcements, guidelines, and advisories.
• Assist in the development, implementation, and communication of the Company’s
enhancements based on updated legal requirements, market study, internal
requirements, and data collection procedures.
• Keep abreast of recent updates on legal/regulatory mandates and safeguard the < r>company’s consistent compliance with such requirements. < r>• Support effective execution of other HR related activities, initiatives and services < r>and delivery of assigned projects and tasks.
• Observe established safety and health standard procedures/regulations in carrying < r>out duties and responsibilities.

**What Learning Development and Delivery contributes to Cardinal Health**
Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third-parties and partners with leaders and subject matter experts within functions and business units to deliver learning.
Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.
**Qualifications**
+ Open to B4, P1 and P2 AHS employees only.
+ 2-4 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity Identified possible solutions to a variety technical problems and takes action to resolve
+ Applies judgment within defined parameters
+ Receives general guidance and may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

**What Learning Development and Delivery contributes to Cardinal Health**
Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third-parties and partners with leaders and subject matter experts within functions and business units to deliver learning.
Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.
**Qualifications**
+ 2-4 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**What is expected of you and others at this level**
+ Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity Identified possible solutions to a variety technical problems and takes action to resolve
+ Applies judgment within defined parameters
+ Receives general guidance and may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (