4 Tourism Industry jobs in the Philippines
HR Officer- FNB, Hotel and Tourism Industry
Makati, National Capital Region
HR Network Inc
Posted 21 days ago
Job Viewed
Job Description
Handle end-to-end recruitment for hotel staff
Implement and oversee performance management systems br>Maintain employee relations and ensure compliance with labor laws
Act as point of contact for HR-related matters within the hotel
Support employee engagement and retention strategies
Why Join Us?
Be part of a reputable international hotel brand
Work in a professional, people-oriented environment
Competitive compensation and benefits
Qualifications:
Has at least 3–4 years of solid experience in Recruitment, Performance Management, Employee Relations and < r>Labor Relations
Background in the hotel or tourism industry is required
Strong interpersonal, communication, and organizational skills
A proactive and professional approach to HR operations
Implement and oversee performance management systems br>Maintain employee relations and ensure compliance with labor laws
Act as point of contact for HR-related matters within the hotel
Support employee engagement and retention strategies
Why Join Us?
Be part of a reputable international hotel brand
Work in a professional, people-oriented environment
Competitive compensation and benefits
Qualifications:
Has at least 3–4 years of solid experience in Recruitment, Performance Management, Employee Relations and < r>Labor Relations
Background in the hotel or tourism industry is required
Strong interpersonal, communication, and organizational skills
A proactive and professional approach to HR operations
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative (Travel Industry)
Makati, National Capital Region
Liveware Labs
Posted today
Job Viewed
Job Description
**Customer Service Representative (Travel Industry)**
**"Life is short - so work somewhere awesome!"**
Are you passionate about travel? Do you live and breathe exceptional customer service? If so, Liveware Labs might be the next destination in your journey.
**Introducing Liveware Labs**
A leader in outsourcing and offshoring solutions, our level of success comes from having some of the brightest, most dedicated and motivated people in the service industry working for us.
And why do they want to work for us? Because we look after our staff and we lead the way with innovative ideas, cutting-edge technology and a customer-focused approach that can't be beaten.
We're looking for a number of outstanding individuals to join us on this exciting journey in Manila.
**What would you do?**
Due to strong growth with one of our existing TRAVEL partners, an exciting opportunity has become available for an enthusiastic and dynamic **Customer Service Representative** to join our team.
We pride ourselves on going above and beyond to exceed customer expectations and provide the highest levels of customer excellence.
This opportunity would suit those with exceptional written English skills, who also have strong problem-solving skills and are driven to provide the utmost in customer excellence.
The **Customer Service Representative **will be responsible for:
- Develop strong relationships with new and existing customers
- Make and manage travel bookings including accommodation, flights, cruises, transfers, activities and attractions
- Manage amendments, cancellations, rebookings and refunds
- Sourcing products and services offline with Travel Partners if needed
- Effectively handle hotel relocations
- Handle flight schedule changes and cancellations using the appropriate GDS
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Provide travel product and service information clearly and succinctly
- Tackle complicated customer issues including complaints
- Find solutions relating to monetary disputes and provide refunds where appropriate
- Manage customer profiles and interactions by accurately using CRM systems
- Other duties as assigned
**What do you offer?**
- Minimum 1-year experience as a customer service consultant in the travel industry, preferably in a high volume contact centre environment
- Understanding of OTAs and hotel distribution companies
- A strong team player who effectively manages their time
- A passion for going above and beyond and exceeding our client’s expectations
- Excellent attention to detail and high levels of accuracy
- An effective communicator with a wonderful phone manner
- Ability to successfully attend to tasks of some complexity with mínimal supervision
- Ability to work under pressure to perform and reach individual and team KPIs
- Exceptional attention to detail
- Ability to effectively interact with all levels of management and employees
- Ability to handle and maintain strict confidentiality
- Excellent command of written and verbal English
- Intermediate proficiency with Microsoft Word, Excel and Outlook
- Willing to work a flexible schedule, including graveyards when requested
- Must possess and maintain regular and punctual attendance
**What do we offer?**
You will be supported by the best team in the game and receive a competitive salary package as well as excellent mentoring and professional development opportunities. You will also be working in a collaborative and friendly team in an international environment.
If this sounds like you, then we would like to hear from you.
**Salary**: Php28,000.00 - Php32,000.00 per month
**Benefits**:
- Health insurance
Application Question(s):
- Are you willing to work on-site?
**"Life is short - so work somewhere awesome!"**
Are you passionate about travel? Do you live and breathe exceptional customer service? If so, Liveware Labs might be the next destination in your journey.
**Introducing Liveware Labs**
A leader in outsourcing and offshoring solutions, our level of success comes from having some of the brightest, most dedicated and motivated people in the service industry working for us.
And why do they want to work for us? Because we look after our staff and we lead the way with innovative ideas, cutting-edge technology and a customer-focused approach that can't be beaten.
We're looking for a number of outstanding individuals to join us on this exciting journey in Manila.
**What would you do?**
Due to strong growth with one of our existing TRAVEL partners, an exciting opportunity has become available for an enthusiastic and dynamic **Customer Service Representative** to join our team.
We pride ourselves on going above and beyond to exceed customer expectations and provide the highest levels of customer excellence.
This opportunity would suit those with exceptional written English skills, who also have strong problem-solving skills and are driven to provide the utmost in customer excellence.
The **Customer Service Representative **will be responsible for:
- Develop strong relationships with new and existing customers
- Make and manage travel bookings including accommodation, flights, cruises, transfers, activities and attractions
- Manage amendments, cancellations, rebookings and refunds
- Sourcing products and services offline with Travel Partners if needed
- Effectively handle hotel relocations
- Handle flight schedule changes and cancellations using the appropriate GDS
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Provide travel product and service information clearly and succinctly
- Tackle complicated customer issues including complaints
- Find solutions relating to monetary disputes and provide refunds where appropriate
- Manage customer profiles and interactions by accurately using CRM systems
- Other duties as assigned
**What do you offer?**
- Minimum 1-year experience as a customer service consultant in the travel industry, preferably in a high volume contact centre environment
- Understanding of OTAs and hotel distribution companies
- A strong team player who effectively manages their time
- A passion for going above and beyond and exceeding our client’s expectations
- Excellent attention to detail and high levels of accuracy
- An effective communicator with a wonderful phone manner
- Ability to successfully attend to tasks of some complexity with mínimal supervision
- Ability to work under pressure to perform and reach individual and team KPIs
- Exceptional attention to detail
- Ability to effectively interact with all levels of management and employees
- Ability to handle and maintain strict confidentiality
- Excellent command of written and verbal English
- Intermediate proficiency with Microsoft Word, Excel and Outlook
- Willing to work a flexible schedule, including graveyards when requested
- Must possess and maintain regular and punctual attendance
**What do we offer?**
You will be supported by the best team in the game and receive a competitive salary package as well as excellent mentoring and professional development opportunities. You will also be working in a collaborative and friendly team in an international environment.
If this sounds like you, then we would like to hear from you.
**Salary**: Php28,000.00 - Php32,000.00 per month
**Benefits**:
- Health insurance
Application Question(s):
- Are you willing to work on-site?
This advertiser has chosen not to accept applicants from your region.
1
Mice Manager - 2 Yrs Exp in Travel Industry/Makati
Makati, National Capital Region
DEMPSEY
Posted 27 days ago
Job Viewed
Job Description
QUALIFICATIONS:
elevant work experience of at least 10 years in the travel industry. Working knowledge of flight br>reservation systems, hotel reservations and online booking tools. Possesses a wide network of contacts in the travel
industry including competitor agencies, travel suppliers and service providers. Strong communication skills on verbal
and non-verbal communication such as speaking, listening, writing and understanding body language. People
management skills. Entrepreneurial mindset. Strong work ethic, a dedication to the morals of hard work,
responsibility and integrity in the workplace.
Responsibilities:
1. Develop and execute sound strategies on market prospecting and penetration, competitor positioning,
broadening of client base and promotion of products and services of the company.
2. Develop and manage business relationships with client accounts for purposes of client service satisfaction
and retention.
3. Develop and manage business relationships with key suppliers, enabling negotiation of favorable terms and
achieving mutually beneficial goals.
4. Lead and coach team members on identifying new sales opportunities, developing winning proposals/bids
and maintaining excellent client relationships.
5. Ensure appropriate documentation on agreed scope of services, package inclusions and exclusions, costs and
other terms and conditions pertaining to an awarded bid for group travel arrangements, as contained in a
Memorandum of Agreement between a client account and the company. Oversee the fulfillment of the
Agreement and compliance with travel management policies and procedures.
6. Plan, allocate resources and provide direction on the proper handling of travel arrangements, to ensure
accomplishment of commitments to clients. Makes decisions that are financially responsible, justifiable and
defensible, with appropriate accountabilities, in accordance with company policies and procedures.
7. Monitor payments of clients/client accounts and coordinate with Finance for collection of receivables.
8. Keep abreast of competitors and new players in the travel industry through market intelligence and research.
9. Provide leadership, support and guidance, and maximize team efficiency and productivity by fostering a spirit
of teamwork and unity that includes allowances for disagreements, resolution of conflicts and appreciation
of diversity.
SITE ASSIGNMENT: Head Office – Makati < r>EMPLOYMENT TYPE: initially under a 6-month service agreement; regularization based on acceptable performance
SALARY RANGE: Php 50,000 or above
elevant work experience of at least 10 years in the travel industry. Working knowledge of flight br>reservation systems, hotel reservations and online booking tools. Possesses a wide network of contacts in the travel
industry including competitor agencies, travel suppliers and service providers. Strong communication skills on verbal
and non-verbal communication such as speaking, listening, writing and understanding body language. People
management skills. Entrepreneurial mindset. Strong work ethic, a dedication to the morals of hard work,
responsibility and integrity in the workplace.
Responsibilities:
1. Develop and execute sound strategies on market prospecting and penetration, competitor positioning,
broadening of client base and promotion of products and services of the company.
2. Develop and manage business relationships with client accounts for purposes of client service satisfaction
and retention.
3. Develop and manage business relationships with key suppliers, enabling negotiation of favorable terms and
achieving mutually beneficial goals.
4. Lead and coach team members on identifying new sales opportunities, developing winning proposals/bids
and maintaining excellent client relationships.
5. Ensure appropriate documentation on agreed scope of services, package inclusions and exclusions, costs and
other terms and conditions pertaining to an awarded bid for group travel arrangements, as contained in a
Memorandum of Agreement between a client account and the company. Oversee the fulfillment of the
Agreement and compliance with travel management policies and procedures.
6. Plan, allocate resources and provide direction on the proper handling of travel arrangements, to ensure
accomplishment of commitments to clients. Makes decisions that are financially responsible, justifiable and
defensible, with appropriate accountabilities, in accordance with company policies and procedures.
7. Monitor payments of clients/client accounts and coordinate with Finance for collection of receivables.
8. Keep abreast of competitors and new players in the travel industry through market intelligence and research.
9. Provide leadership, support and guidance, and maximize team efficiency and productivity by fostering a spirit
of teamwork and unity that includes allowances for disagreements, resolution of conflicts and appreciation
of diversity.
SITE ASSIGNMENT: Head Office – Makati < r>EMPLOYMENT TYPE: initially under a 6-month service agreement; regularization based on acceptable performance
SALARY RANGE: Php 50,000 or above
This advertiser has chosen not to accept applicants from your region.
2
Sales Leader Travel /Hospitality Industry
Makati, National Capital Region
DTW Philippines OPC
Posted 21 days ago
Job Viewed
Job Description
About Us
br>Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.
And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.
Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.
Job Description
* Sales Strategy Development:
Develop and implement strategic sales plans to achieve company goals and maximize revenue.
Analyze market trends, customer needs and competitive landscape to identify opportunities for growth.
* Team Leadership:
Lead, mentor and motivate the sales team to achieve their targets and develop their skills.
Conduct regular performance reviews and provide constructive feedback to team members.
* Client Relationship Management:
Build and maintain strong relationships with key clients and stakeholders.
Identify and pursue new business opportunities while enhancing existing client relationships.
* Sales Forecasting and Reporting:
Monitor sales performance metrics and prepare regular reports for senior management.
Provide insights and recommendations based on sales performance data.
* Collaboration:
Collaborate with marketing and operations teams to ensure alignment of sales initiatives with overall company objectives.
Participate in industry events and conferences to represent the company and expand professional network.
* Training and Development:
Train and coach, the sales team to enhance product knowledge and sales techniques.
Stay updated on industry trends and best practices to continually improve sales processes.
Job Qualifications:
A minimum of 5 years of experience in sales management, preferably in the travel or hospitality industry.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in MS Office Suite and CRM software.
br>Discover's network has been built over more than 30 years. Discover the World is the leader in global travel services and distribution. The top brands in the travel industry, trust Discover to perform sales, marketing, business processing and distribution needs for them across the globe.
And why do they trust their brand with us? People, Quality, Integrity and Delivery and a true global network they can rely on.
Discover remains the dominant innovator for the travel industry at the cutting edge of helping travel companies grow beyond their network, resources and core competencies. We help bridge the gap to reach across cultures, economies, languages, currencies and complex business practices to maximize our client's investment and revenue returns. Our reputation is earned every day. While others may promise the world, we deliver it.
Job Description
* Sales Strategy Development:
Develop and implement strategic sales plans to achieve company goals and maximize revenue.
Analyze market trends, customer needs and competitive landscape to identify opportunities for growth.
* Team Leadership:
Lead, mentor and motivate the sales team to achieve their targets and develop their skills.
Conduct regular performance reviews and provide constructive feedback to team members.
* Client Relationship Management:
Build and maintain strong relationships with key clients and stakeholders.
Identify and pursue new business opportunities while enhancing existing client relationships.
* Sales Forecasting and Reporting:
Monitor sales performance metrics and prepare regular reports for senior management.
Provide insights and recommendations based on sales performance data.
* Collaboration:
Collaborate with marketing and operations teams to ensure alignment of sales initiatives with overall company objectives.
Participate in industry events and conferences to represent the company and expand professional network.
* Training and Development:
Train and coach, the sales team to enhance product knowledge and sales techniques.
Stay updated on industry trends and best practices to continually improve sales processes.
Job Qualifications:
A minimum of 5 years of experience in sales management, preferably in the travel or hospitality industry.
Proven track record of achieving sales targets and driving revenue growth.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in MS Office Suite and CRM software.
This advertiser has chosen not to accept applicants from your region.
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