2,366 Ticketing Support jobs in the Philippines
Travel Ticketing Support Agent
National Capital Region, National Capital Region
Sapient Ph
Posted 4 days ago
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites!
Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Responsibilities:
• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.
Our Awesome Benefits
• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Responsibilities:
• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.
Our Awesome Benefits
• Competitive Salary
• Opportunity for rapid career growth for Top Performers
• HMO with 2 free beneficiaries on Day One
• Shift Schedule (Day shift/Mid shift/Night shift)
• Pioneer, Non-voice, and Easy Accounts Available
• Free Coffee and Biscuits in the office
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
This advertiser has chosen not to accept applicants from your region.
0
Airline Ticketing Support Agent
National Capital Region, National Capital Region
Sapient Global Services
Posted 4 days ago
Job Viewed
Job Description
We are urgently hiring for a Travel Agent Representative at Metro Manila Sites! One-day Hiring Process! Earn up to 38k monthly! Plus more benefits! This is a limited slot. Apply now!
Responsibilities:
• Manage travel bookings, inquiries, and changes with precision and care.
• Provide detailed information about travel options, rates, and itineraries.
• Process reservations, cancellations, and adjustments efficiently.
• Resolve travel-related issues and escalate complex cases as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of travel arrangements and customer interactions.
Qualifications:
• High school diploma or equivalent required; a degree in Travel and Tourism, Hospitality, or a related field is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their needs
• Strong problem-solving and decision-making skills, with the ability to handle complex customer inquiries and complaints
• Knowledge of travel products and destinations, including flight routes, hotel chains, and rental car companies
• Familiarity with travel booking systems, such as Amadeus, Sabre, or Galileo, is a plus
• Ability to work in a fast-paced and dynamic environment, and adapt to changing customer needs and priorities
• 1 Year of experience required
Interested? Submit your application and receive a quick response within a day!
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Responsibilities:
• Manage travel bookings, inquiries, and changes with precision and care.
• Provide detailed information about travel options, rates, and itineraries.
• Process reservations, cancellations, and adjustments efficiently.
• Resolve travel-related issues and escalate complex cases as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of travel arrangements and customer interactions.
Qualifications:
• High school diploma or equivalent required; a degree in Travel and Tourism, Hospitality, or a related field is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their needs
• Strong problem-solving and decision-making skills, with the ability to handle complex customer inquiries and complaints
• Knowledge of travel products and destinations, including flight routes, hotel chains, and rental car companies
• Familiarity with travel booking systems, such as Amadeus, Sabre, or Galileo, is a plus
• Ability to work in a fast-paced and dynamic environment, and adapt to changing customer needs and priorities
• 1 Year of experience required
Interested? Submit your application and receive a quick response within a day!
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
This advertiser has chosen not to accept applicants from your region.
1
Airline Ticketing Support Agent
National Capital Region, National Capital Region
Sapient Ph
Posted 4 days ago
Job Viewed
Job Description
We are urgently hiring for a Travel Agent Representative at Metro Manila Sites! One-day Hiring Process! Earn up to 38k monthly! Plus more benefits! This is a limited slot. Apply now!
Responsibilities:
• Manage travel bookings, inquiries, and changes with precision and care.
• Provide detailed information about travel options, rates, and itineraries.
• Process reservations, cancellations, and adjustments efficiently.
• Resolve travel-related issues and escalate complex cases as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of travel arrangements and customer interactions.
Qualifications:
• High school diploma or equivalent required; a degree in Travel and Tourism, Hospitality, or a related field is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their needs
• Strong problem-solving and decision-making skills, with the ability to handle complex customer inquiries and complaints
• Knowledge of travel products and destinations, including flight routes, hotel chains, and rental car companies
• Familiarity with travel booking systems, such as Amadeus, Sabre, or Galileo, is a plus
• Ability to work in a fast-paced and dynamic environment, and adapt to changing customer needs and priorities
• 1 Year of experience required
Interested? Submit your application and receive a quick response within a day!
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Responsibilities:
• Manage travel bookings, inquiries, and changes with precision and care.
• Provide detailed information about travel options, rates, and itineraries.
• Process reservations, cancellations, and adjustments efficiently.
• Resolve travel-related issues and escalate complex cases as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of travel arrangements and customer interactions.
Qualifications:
• High school diploma or equivalent required; a degree in Travel and Tourism, Hospitality, or a related field is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their needs
• Strong problem-solving and decision-making skills, with the ability to handle complex customer inquiries and complaints
• Knowledge of travel products and destinations, including flight routes, hotel chains, and rental car companies
• Familiarity with travel booking systems, such as Amadeus, Sabre, or Galileo, is a plus
• Ability to work in a fast-paced and dynamic environment, and adapt to changing customer needs and priorities
• 1 Year of experience required
Interested? Submit your application and receive a quick response within a day!
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
This advertiser has chosen not to accept applicants from your region.
2
Gaming Ticketing Support Representative (Non-Voice)
Muntinlupa, National Capital Region
METACOM
Posted 4 days ago
Job Viewed
Job Description
Job Description:
Are you passionate about gaming and customer service? Join our Gaming Support Team as a Ticketing Representative!
You’ll handle player concerns through email, chat, and SMS — no voice calls! Your main goal is to assist gamers with account issues, payment concerns, and gameplay-related inquiries while maintaining a fun and professional tone.
Responsibilities:
Manage customer tickets through chat, email, or SMS platforms
Provide accurate and timely responses to gaming-related concerns
Escalate unresolved cases to the appropriate department
Maintain a high level of product knowledge for various gaming platforms
Ensure customer satisfaction and ticket resolution within set turnaround time
Are you passionate about gaming and customer service? Join our Gaming Support Team as a Ticketing Representative!
You’ll handle player concerns through email, chat, and SMS — no voice calls! Your main goal is to assist gamers with account issues, payment concerns, and gameplay-related inquiries while maintaining a fun and professional tone.
Responsibilities:
Manage customer tickets through chat, email, or SMS platforms
Provide accurate and timely responses to gaming-related concerns
Escalate unresolved cases to the appropriate department
Maintain a high level of product knowledge for various gaming platforms
Ensure customer satisfaction and ticket resolution within set turnaround time
This advertiser has chosen not to accept applicants from your region.
3
IT Clinical Applications Business Analyst, Ticketing Support
Taguig, National Capital Region
₱840000 Y
JBW Managed Consulting and Services
Posted today
Job Viewed
Job Description
Job Responsibilities – IT Clinical Applications Business Analyst, Ticketing Support
SUMMARY
This role is based in our offshore Global Business Center and plays a critical role in delivering high-quality, specialized IT support to end users in the United States who rely on Electronic Health Record (EHR) systems. The IT Clinical Applications Business Analyst, Ticketing Support is responsible for resolving technical issues related to EHR platforms, ensuring timely and accurate support for clinical and administrative users. This role requires strong technical troubleshooting skills, familiarity with healthcare workflows, and the ability to work effectively in a global, remote support environment.
RESPONSIBILITIES
EHR Support
- Respond to and resolve support tickets related to EHR systems (e.g. Avatar, Rethink, Therap, or similar platforms).
- Troubleshoot issues involving:
- User access and permissions
- Clinical documentation and workflows
- System performance and connectivity
- Integration with other healthcare applications and devices
- Assist with user account provisioning, role-based access, and security settings in accordance with HIPAA and organizational policies.
- Provide support for EHR upgrades, patches, and configuration changes.
IT Ticket Management
- Manage and prioritize incoming support requests through the ITSM platform (preferably ServiceNow).
- Ensure timely resolution of tickets and maintain accurate documentation of all support activities.
- Escalate unresolved or complex issues to appropriate technical teams or vendors.
- Track and report on ticket trends to identify recurring issues and recommend improvements.
Collaboration and Communication
- Work closely with onshore IT teams, clinical informatics, and application support teams to ensure seamless support delivery.
- Communicate effectively with healthcare professionals, understanding their needs and translating technical solutions into user-friendly guidance.
- Participate in knowledge sharing and contribute to the development of support documentation and FAQs.
Customer Service
- Deliver exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach.
- Educate users on EHR best practices and common troubleshooting steps.
- Maintain a strong understanding of clinical workflows to provide context-aware support.
EDUCATION AND EXPERIENCE
- Associate's or Bachelor's degree in Information Technology, Health Informatics, or a related field (or equivalent experience).
- 3+ years of experience in IT support, with at least 1–2 years supporting EHR systems.
- Experience working in or supporting U.S.-based healthcare environments.
- Familiarity with HIPAA compliance and healthcare IT standards.
- Experience with ITSM platforms such as ServiceNow.
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong understanding of EHR systems and healthcare workflows.
- Technical proficiency in Windows OS, Microsoft 365, and basic networking.
- Excellent troubleshooting and analytical skills.
- Strong communication and interpersonal skills, especially in remote and cross-cultural settings.
- Ability to manage multiple priorities and work under pressure.
- Certifications such as Epic Proficiency, CompTIA A+, or ITIL Foundation are a plus.
Job Type: Full-time
Pay: Up to Php70,000.00 per month
Application Question(s):
- How many years of experience in IT support or platform administration, with a focus on Microsoft 365 and ServiceNow?
- Are you willing to work in hybrid set up? 2 days wfh and 3 days onsite in BGC, Taguig?
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
4
Hotel Ticketing Reservation Support
National Capital Region, National Capital Region
Sapient Global Services
Posted 4 days ago
Job Viewed
Job Description
We are mass hiring for Call Center Agents - Hotel Reservation as prior in our Metro Manila sites!
Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Responsibilities:
• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.
Qualifications:
• 6 months of BPO experience required
• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Responsibilities:
• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.
Qualifications:
• 6 months of BPO experience required
• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
5
Travel Ticketing Reservation Support
National Capital Region, National Capital Region
Sapient Global Services
Posted 4 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 26k monthly plus more benefits! We are looking for a Travel Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
Responsibilities:
• Answer inquiries from clients about travel products and services
• Assist clients with booking travel arrangements and ensure the accuracy of booking details and itinerary
• Provide advice and recommendations on travel destinations and activities
• Handle customer complaints and resolve issues related to travel bookings
• Achieve performance targets related to customer satisfaction and sales conversion
Qualifications:
• High school diploma or equivalent required
• No prior travel experience necessary—we provide comprehensive training!
• Strong communication and organizational skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with travel booking systems and tools is a plus but not required.
• Ability to adapt to changing customer needs and work well independently or as part of a team.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Responsibilities:
• Answer inquiries from clients about travel products and services
• Assist clients with booking travel arrangements and ensure the accuracy of booking details and itinerary
• Provide advice and recommendations on travel destinations and activities
• Handle customer complaints and resolve issues related to travel bookings
• Achieve performance targets related to customer satisfaction and sales conversion
Qualifications:
• High school diploma or equivalent required
• No prior travel experience necessary—we provide comprehensive training!
• Strong communication and organizational skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with travel booking systems and tools is a plus but not required.
• Ability to adapt to changing customer needs and work well independently or as part of a team.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
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About the latest Ticketing support Jobs in Philippines !
6
Airline Ticketing Reservation Support Agent
Navotas, National Capital Region
₱276000 - ₱312000 Y
Sapient Careers MNL
Posted today
Job Viewed
Job Description
Easy and Fast One-day Hiring Process Earn up to 26k monthly plus more benefits We are looking for a Travel Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now
Responsibilities:
- Answer inquiries from clients about travel products and services via phone calls.
- Assist clients with booking travel arrangements and ensure the accuracy of booking details and itinerary
- Provide advice and recommendations on travel destinations and activities
- Handle customer complaints and resolve issues related to travel bookings
- Achieve performance targets related to customer satisfaction and sales conversion
Qualifications:
- High school diploma or equivalent required
- No prior travel experience necessary—we provide comprehensive training
- Strong communication and organizational skills.
- Attention to detail and effective problem-solving abilities.
- Familiarity with travel booking systems and tools is a plus but not required.
- Ability to adapt to changing customer needs and work well independently or as part of a team.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply today
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php23, Php26,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
- Pay raise
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
7
Travel Agent - Online Ticketing - Customer Support - Weekends off
Ortigas, National Capital Region
Sapient Global Services
Posted 4 days ago
Job Viewed
Job Description
Still stuck in a job or situation that doesn’t challenge or reward you?
Maybe it’s time to make a move, and we’re making it easy for you.
Sapient is growing, and YOU could be the newest addition to our Customer Service Representative / Travel Account Representative team in Metro Manila! With a 1-day hiring process and a salary of up to ₱26,000 plus monthly commissions. What’s stopping you?
What Your Day Looks Like:
• Handle customer concerns through voice and/or non-voice channels.
• Resolve concerns with empathy and efficiency
• Process orders, returns, and account updates with accuracy.
• Work with a supportive team that wants you to succeed
• Hit key performance targets in customer satisfaction and efficiency.
What We’re Looking For:
• High school graduates (old curriculum), ALS passers, fresh grads welcome!
• 1 Year of BPO experience required
• Good communication and problem-solving skills.
• Willing to work onsite in Metro Manila
• Career shifters and experienced CSR agents are welcome.
What You Get:
• Salary up to 25K + Monthly Commissions
• Career growth for consistent performers
• HMO coverage for you + 2 dependents starting Day 1
• Pioneer accounts (including easy, non-voice roles)
• Incentives, signing bonuses, and premium perks
• Shifting schedules — Day, Mid, or Night shifts
• Life Insurance & Retirement Plan for qualified hires
• Free coffee & biscuits (yes, we care about the little things!)
Why Sapient?
You weren’t made for just “okay” jobs. Choose a career that invests in your growth, rewards your work, and treats you like you matter.
At Sapient, we give everyone a chance:
We don’t wait for “perfect” applicants — we build them. You bring the attitude — we’ll handle the training. Apply Now!
Maybe it’s time to make a move, and we’re making it easy for you.
Sapient is growing, and YOU could be the newest addition to our Customer Service Representative / Travel Account Representative team in Metro Manila! With a 1-day hiring process and a salary of up to ₱26,000 plus monthly commissions. What’s stopping you?
What Your Day Looks Like:
• Handle customer concerns through voice and/or non-voice channels.
• Resolve concerns with empathy and efficiency
• Process orders, returns, and account updates with accuracy.
• Work with a supportive team that wants you to succeed
• Hit key performance targets in customer satisfaction and efficiency.
What We’re Looking For:
• High school graduates (old curriculum), ALS passers, fresh grads welcome!
• 1 Year of BPO experience required
• Good communication and problem-solving skills.
• Willing to work onsite in Metro Manila
• Career shifters and experienced CSR agents are welcome.
What You Get:
• Salary up to 25K + Monthly Commissions
• Career growth for consistent performers
• HMO coverage for you + 2 dependents starting Day 1
• Pioneer accounts (including easy, non-voice roles)
• Incentives, signing bonuses, and premium perks
• Shifting schedules — Day, Mid, or Night shifts
• Life Insurance & Retirement Plan for qualified hires
• Free coffee & biscuits (yes, we care about the little things!)
Why Sapient?
You weren’t made for just “okay” jobs. Choose a career that invests in your growth, rewards your work, and treats you like you matter.
At Sapient, we give everyone a chance:
We don’t wait for “perfect” applicants — we build them. You bring the attitude — we’ll handle the training. Apply Now!
This advertiser has chosen not to accept applicants from your region.
8
CSR/Travel Account/Ticketing Agent/Chat Support
Caldwell Communications
Posted 4 days ago
Job Viewed
Job Description
For regular employees, we offer an industry-leading benefits package that includes:
Competitive Salary
13th Month Pay
HMO with 3 free Beneficiaries on Day One
20% ND Maternity/Paternity Leave
Opportunity for rapid career growth for Top Performers
Retirement/Life Insurance for Qualified Staff
Work-life Balance Processes and Programs
Job Responsibilities:
Answers phone calls and provides important information/ assistance to clients
Checks mail, fax, and internet mail to provide customer assistance
Communicates with customers on the phone or using written correspondence to take care of concerns
Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.
What are we looking for?
Open to candidates who completed college no experience required
Open to High School and Senior High School Graduates with BPO experience
Excellent to above-average English communication skills
BPO experience is a plus but not necessary
Can do onsite work
Within 25km to 35 km
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
Competitive Salary
13th Month Pay
HMO with 3 free Beneficiaries on Day One
20% ND Maternity/Paternity Leave
Opportunity for rapid career growth for Top Performers
Retirement/Life Insurance for Qualified Staff
Work-life Balance Processes and Programs
Job Responsibilities:
Answers phone calls and provides important information/ assistance to clients
Checks mail, fax, and internet mail to provide customer assistance
Communicates with customers on the phone or using written correspondence to take care of concerns
Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.
What are we looking for?
Open to candidates who completed college no experience required
Open to High School and Senior High School Graduates with BPO experience
Excellent to above-average English communication skills
BPO experience is a plus but not necessary
Can do onsite work
Within 25km to 35 km
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
9