40 Thermal Management jobs in the Philippines
Operations Management
Posted today
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Job Description
- Management of claim intake and customer ser vice center
- Oversee incoming problems/complaints and respond to employer and employee questions
- Oversee quality control and audit functions within the claim department
- Provides support to all litigation processes that may occur during the course of claims management
- Work hand in hand with Claims Operations Managers in making independent decisions, which have major day-to-day impact in the area of responsibility.
- Bachelor’s degree holder
- Must have at least 12 years overall experience in BPO Operations
- Must have at least 5 years of experience in managerial role
- Strong written and verbal communication in Mandarin and English languages
- Must have strong contact center background
- Must have an experience in handling multiple stakeholders
- Strong interpersonal and Communication skills with all levels of employees and clients
- Innovate / Disruptive and can motivate employees effectively
Supervisor I, Operations Management

Posted 4 days ago
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Job Description
Qualifications:
+ Bachelor's degree in any field
+ Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Detail oriented and project management skills
+ Sales/After Sales/Retention experience or background is required
+ Must not have any performance or disciplinary issues in the past 12 months
+ RELA 1.0 Graduate is an advantage but not require
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Supervisor I, Operations Management

Posted 17 days ago
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Job Description
+ Assist the Sales Operations Manager in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team.
+ As part of implementing sales campaigns: assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
+ Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
+ A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
+ Responsible for the performance and development of all staff.
+ Coordinate with the Sales Operations Manager to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
+ Prepare action plans by individuals, as well as by team for effective prospecting and negotiation of sales opportunities.
+ Effectively communicate with the Sales Operations Manager to understand training and development needs and to provide insight for the improvement of the team's sales performance.
+ Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
+ Ensure that all Reps meet or exceed all activity standards for prospecting, calls, appointments, trainings, demos, presentations, proposals and closes.
+ Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
+ Conduct regular coaching and counseling with Sales Consultants to build motivation and selling skills
+ Lead regular operational reviews, addressing action items in collaboration with the manager and business unit partners.
+ Other projects, tasks and duties as assigned
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ Preferably with at least 2 years of leadership experience in sales ( Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
+ Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Amenable to working in Graveyard Shift
Additional Requirements for Internal Candidates: - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not have any Attendance and Punctuality issues in the past 12 month - Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Supervisor I, Operations Management
Posted 20 days ago
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Job Description
Manages, directs and coordinates one or more segments of the organization's day-to-day operations| Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies | Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, sales projects, business development, internal communications) | Responsibilities are typically diverse and vary according to the organization's changing needs.
Training and Development Phase
+ Participate in structured onboarding and training programs covering sales operations, enablement tools, and leadership fundamentals
+ Shadow current Sales Supervisors and participate in peer mentorship and observation sessions .
+ Complete role-specific simulations and assessments for SDR, AM/AE, and Lead Gen functions
Sales Leadership Preparation
+ Learn to manage day-to-day operations of a sales team, including performance monitoring, coaching, and reporting
+ Understand and apply sales enablement tools such as CRM platforms, Gong, and Power BI dashboards
+ Collaborate with Sales Trainers and Segment Managers to support team readiness and productivity
After Deployment
+ Assist the Sales Manager/RSM in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team (New Business and/or Retention)
+ As part of implementing sales and marketing campaigns: ensure data accuracy and completeness for assigned campaigns, assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
+ Leads collaboration with the Sales Support Administrators in providing before and after sales support
+ Leads collaboration with Marketing Representatives/Teams including Segment Leaders on relevant research, campaigns and projects
+ Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
+ Keeping track of inventory is a common responsibility. This is typically not something a sales representative would do. The sales supervisor also has control over discounts for certain customers, price changes, deals, promotions, etc.
+ A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
+ Responsible for the performance and development of the Sales Consultants.
+ Coordinate with the Sales Manager/RSM to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
+ Prepare action plans by individuals, as well as by team for effective search of sales leads and prospects.
+ Effectively communicate with the Sales Manager/RSM to understand training and development needs and to provide insight for the improvement of the Consultants' sales performance.
+ Provide timely, accurate prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
+ Maintain accurate records of all pricings, sales and activity reports submitted by the Sales Consultants.
+ Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
+ Ensure that all Business Sales Consultants meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
+ Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
+ Conduct regular coaching and counseling with direct reports to build motivation in service efficiency and selling
+ Other projects, tasks and duties as assigned
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ Preferably with at least 2 years of leadership experience in sales (Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
+ Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Amenable to working in Graveyard Shift
Additional Requirements for Internal Candidates: - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not have any Attendance and Punctuality issues in the past 12 month - Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Project Management Analyst
Posted 11 days ago
Job Viewed
Job Description
· Co-ordination of resources required for the project br>· Management of multiple concurrent work activities br>· Preparation and management of project budgets br>· Definition of new projects, including functional scope, process and system impact analysis, resource planning, financial planning, governance models br>· Management of projects, including progress management, risk and issue management, resource tracking, financial tracking, stakeholder management and associated status reporting br>· Successful Implementation of Changes br>· Zero change defects that can result to impacting incidents br>· Successful execution of assigned tasks in the project schedule br>· Active participation on team visual management board huddles and operational excellence improvement initiatives br>· Assist Lead in all activities of assigned business analysts. br>· Plan and design processes that can repeatedly produce high quality products and deliverables. br>· Ensure issues are identified, tracked, reported on and resolved in a timely manner. br>· Gather business requirements from stakeholders and process owners. br>· Analyze and document business requirements and functional specifications br>· Create and manage business requirement documents. br>· Manage the change process. br>· Develop test plans and documents. br>· Provide user acceptance testing (UAT). br>· Prepare post-implementation review and support. br>· Assist in the facilitation of team and client meetings. br>· Performs other BA related duties as dictated by the needs of one’s job and Company’s client.
ther related functions that may be assigned as needed
Project Management Office
Posted 15 days ago
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Job Description
Work Schedule: Monday to Friday br>Working Hours: 8:30 am to 5:30 pm
Work Location: Makati Office
Qualifications:
Preferably Female < r>Bachelor’s degree in Education, Organizational Development, Human Resources or a related
iliarity with project lifecycle and documentation < r> xperience in designing and implementing effective training programs. < r> trong knowledge of instructional design and training methodologies. < r> xcellent communication and presentation skills. < r> trong organizational and time-management skills. < r> bility to work independently and as part of a team. < r> roficient in MS Office < r> ttention to detail; accuracy in reporting and documentation
Project Management Office
Posted 17 days ago
Job Viewed
Job Description
-Bachelor’s degree in Education, Organizational Development, Human Resources or a related br>field.
-Familiarity with project lifecycle and documentation
-Experience in designing and implementing effective training programs.
-Strong knowledge of instructional design and training methodologies.
-Excellent communication and presentation skills.
-Strong organizational and time-management skills.
-Ability to work independently and as part of a team.
-Proficient in MS Office
-Attention to detail; accuracy in reporting and documentation
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Project Management Support
Posted 19 days ago
Job Viewed
Job Description
Training Needs Assessment: br>
o Conduct thorough assessments to identify the training and development needs of
employees.
o Collaborate with managers and team leaders to understand specific skill gaps and
performance issues.
Program Design and Development:
o Design and develop training programs, including materials, manuals, and other
resources.
o Create engaging and interactive training content using various instructional methods.
Training Delivery:
o Conduct training sessions, workshops, and seminars both in-person and virtually.
o Use a variety of teaching techniques to accommodate different learning styles.
Evaluation and Feedback:
o Assess the effectiveness of training programs through evaluations, surveys, and
feedback.
o Analyze training outcomes and make improvements to enhance effectiveness.
Continuous Improvement:
o Implement new training methods and technologies to improve learning experiences.
Compliance and Documentation:
o Ensure all training programs comply with organizational policies and industry
regulations.
o Maintain accurate records of training activities, attendance, and outcomes.
Focused on assessing applicants for training is responsible for evaluating the skills, knowledge, and
competencies of potential training participants.
Qualifications:
Preferably Female < r>Bachelor’s degree in Education, Organizational Development, Human Resources or a related
iliarity with project lifecycle and documentation < r> xperience in designing and implementing effective training programs. < r> trong knowledge of instructional design and training methodologies. < r> xcellent communication and presentation skills. < r> trong organizational and time-management skills. < r> bility to work independently and as part of a team. < r> roficient in MS Office < r> ttention to detail; accuracy in reporting and documentation < r>
Monthly Salary: PHP 18,000
Work Schedule: Monday to Friday
Working Hours: 8:30 am to 5:30 pm
Work Location: Makati Office
Note: ALL POSITIONS ARE FOR DIRECT HIRE AND NOT UNDER AGENCY
Manager, Project Management
Posted 17 days ago
Job Viewed
Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Position overview:
This is an outstanding opportunity to join Thermo Fisher Scientific Inc. as a Manager, Project Management, within our company-wide program office. As a key player, you will lead all aspects of planning and implementing vital transition, migration, process improvement, automations, system implementations, and other change and transformation programs. You will coordinate project portfolios, ensuring the detailed delivery of portfolio goals, while collaborating with a wide range of partners.
Major areas of responsibility:
+ Collaborate with horizontal workstreams to address interdependencies, drive governance, and facilitate regular program and project calls.
+ Develop the Service Delivery Model and prepare arguments for mid to large-sized projects by translating customer requirements into future states, conducting risk and process readiness assessments.
+ Collaborate with key program collaborators to ensure successful program implementation across workstreams and businesses.
+ Evaluate project plans regularly, including reviews of achievements and tasks, to ensure projects are prepared and of high quality.
+ Employ fit-for-purpose methodologies to guarantee timely completion of tasks within budget.
+ Identify and address customer concerns, partner concerns, actions, and decisions of the process for addressing issues and implement strategies to minimize risks.
+ Prepare and define goals, review achievements, and maintain project plans, resolving complex issues and leading critical path processes.
+ Ensure clear communication of project outcomes through regular reporting cadences, lead Steering Committee discussions, and effectively communicate project status and results.
+ Build a strong team of skilled and motivated individuals.
+ Support and lead cross-functional, geographically distributed project teams to achieve desired outcomes.
+ Lead and complete assigned projects or defined areas of complex projects, including business transformations, automations, system implementations, migrations, and transitions.
+ Lead a project portfolio, handle changes, and be the main point of reference for health and savings.
+ Build a culture of excellence in line with Thermo Fisher's values.
Required education/experience:
+ Bachelor's degree or equivalent experience required, preferably in a business-related field.
+ Project Management certification (PMP, Prince2, Agile, etc.) highly desirable.
+ 5+ years of proven experience handling complex, global programs and project initiatives.
+ Experience in Finance operations (OTC, PTP, RTR, FA, Inventory) or Customer Service preferred.
+ GBS experience is helpful.
+ Experience in Agile project management is an advantage.
+ Proficiency in English (verbal and written).
Knowledge, Skills, Abilities:
+ Excellent collaborator leadership skills.
+ Robust project management capabilities with high attention to detail.
+ Ability to work independently, within a team, and collaboratively across teams.
+ Excellent presentation, verbal, and written communication skills across all interpersonal levels.
+ Good communicator with active listening skills.
+ Critical thinking and problem-solving abilities.
+ Shown people leadership skills in leading project team members, supporting succession planning and team development.
+ Ability to efficiently cope with change and lead risks and uncertainties.
+ Capable of prioritizing multiple projects and deadlines simultaneously.
+ Experience in leading complex, multifaceted projects successfully.
+ Proficient in workshop facilitation and conveying intricate messages clearly.
+ Strong interpersonal and negotiating skills.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Director, Project Management

Posted 27 days ago
Job Viewed
Job Description
What You'll Do
As you are your team's last line of defense, you'll employ the appropriate amount of urgency and step in when your team needs help with escalations. You'll handle complex projects, influence and negotiate sensitive matters, and manage diverse audiences within varied business environments. Overseeing the more complex projects at our customer experience centers, you'll be our client's contact as you manage projects on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials. Projects can be internal and corporate business level projects.
You'll report to Executive Director, Project Management. You'll contribute to the success of the business and your team through your efforts on complex projects and ensuring your project teams are set for success.
During a Typical Day, You'll
- Performance management, coaching, development and recognition of direct reports. Effective resource, workload and productivity management.
- Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives. Take a leadership role in driving and supporting departmental deliverables and improvements such as tools, templates, processes.
- Responsible for oversight of the successful implementation of Learning & Development projects and internal initiatives in a senior management capacity and/or to directly support:
o Project execution through ensuring the application of functional methodology and global process to: Act in a primary liaison capacity, establish deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure quality deployment is completed on time, according to specifications and within budget.
o Risk identification and mitigation
o Escalation and change management
o Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience
o Build, manage and maintain master project documentation
- Partner with internal teams, stakeholders, senior executive level parties and external clients to support the pursuit of new or expansion business opportunities through deployment strategy design, core operational component input build, project management service cost estimation, client presentation and contractual requirement input support as required. Conduct business requirement gathering, project scope definition, serve as liaison between functional groups to ensure project objectives are clearly defined and executed.
What You Bring to the Role
- BA/BS or equivalent relevant experience
- Experience leading the implementation of complex, large scale global projects, including the management and oversight of diverse functional project teams in Learning & Development. Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables.
- Experience leading and managing direct report teams in the call center and/or business process outsourcing industry with familiarity with call center financials
- Experience with client facing senior and executive level management communications and formal presentation delivery
- Experience with project management and word processing software, spreadsheet and flowcharting applications(MS Project, MS Office, Excel and Visio)
- Project Management Certification: Project Management Professionals (PMP)
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
**Title:** _Director, Project Management_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _045Q3_