1,117 Tenant Relations jobs in the Philippines
Tenant Relations Officer
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
This advertiser has chosen not to accept applicants from your region.
0
Tenant Relations Officer
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
This advertiser has chosen not to accept applicants from your region.
1
Tenant Relations Officer
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
This advertiser has chosen not to accept applicants from your region.
2
Tenant Relations Officer
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
This advertiser has chosen not to accept applicants from your region.
3
Tenant Relations Officer
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 15 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Pampanga, Pampanga
Global Support
Posted 19 days ago
Job Viewed
Job Description
An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 26 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Specialist
Cebu, Cebu
NextStep Careers
Posted today
Job Viewed
Job Description
REQUIREMENTS:
● Confident in speaking American English and good at writing emails br>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule < r>
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on < r>Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other < r>marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the < r>Manager or when needed.
Employment Type: Full Time
Schedule: Night Shift
Cebu / Baybay Site: Full Onsite
● Confident in speaking American English and good at writing emails br>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule < r>
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on < r>Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other < r>marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the < r>Manager or when needed.
Employment Type: Full Time
Schedule: Night Shift
Cebu / Baybay Site: Full Onsite
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Taguig, National Capital Region
Collabera Digital
Posted today
Job Viewed
Job Description
As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients and WTW, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone or providing assistance through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.
br>Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member < r>Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
Maintain and document complete and accurate call and case notes in a professional manner
Regularly participate in team meetings and training
You will spend much of your time assisting customers
Perform other duties as assigned
br>Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member < r>Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
Maintain and document complete and accurate call and case notes in a professional manner
Regularly participate in team meetings and training
You will spend much of your time assisting customers
Perform other duties as assigned
This advertiser has chosen not to accept applicants from your region.
9