6,067 Tenant Relations jobs in the Philippines

The Tenant Relations Officer is responsible for ensuring tenant compliance with lease agreements, memoranda of agreement, and the company's house rules and regulations.

They oversee construction progress and pre-opening requirements to guarantee that tenants are able to open their stores on schedule.

At the end of the lease term, the Tenant Relations Officer facilitates a smooth egress and proper turnover of the leased space back to the company, including the routing of final accountabilities and the release of security deposits or refunds.

The Tenant Relations Officer also builds and maintains positive relationships with tenants, supporting them in achieving sales, profitability, and long-term business sustainability throughout their lease period.

Qualifications:

• Bachelor's Degree in Commerce, Marketing, Business Management, and other related or relevant technical course
• At least 3 years of working experience in tenant relations, client management, customer service, or equivalent; preferably with expertise in mall management, operations, or maintenance

Locations:

• Robinsons Galleria Ortigas
• Robinsons Metro East

JOB SCOPE

• Responsible for the proper implementation of the company's existing guidelines and requirements from negotiation, construction, renovation and other day to day activities of the mall tenants.
• Ensures compliance with the lease terms, and mall rules and regulations.

QUALIFICATIONS:

• Preferably graduate of a Bachelor's Degree.
• Knowledgeable with business and BIR permit process.
• Knowledgeable with Leasing best practices; Principles of business development and records management.
• Ability to communicate effectively in oral and written Filipino & English.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Staff meals provided

Work Location: In person

• Graduate of business or other related courses
• Preferably with work-related experience in the mall or hotel industry
• Fresh graduates with strong work ethic are welcome to apply
• Excellent communication skills and be able to juggle multiple tasks. Top candidates will have strong organizational, critical thinking, and interpersonal skills.
• Excellent written and verbal communication skills
• Strong organizational skills; able to juggle multiple tasks
• Outstanding interpersonal skills
• Willing to work 6 days a week in mall-hour shifts
• Willing to work on-site in the designated XentroMall location

Duties and Responsibilities:

• Responsible for the proper implementation of the company's existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standards of the company
• Ensure tenant compliance with lease terms, agreements, company house rules and regulations
• Assist tenants in resolving construction related issues in coordination with the Engineering and Leasing Departments
• Facilitate the expeditious processing of tenants' temporary and final clearances to operate
• Inspect tenants' areas, making sure that the designs are within the criteria or parameters of management standards and policy
• Ensure submission of reports and documents needed for compliance

Tenant Relation

• Answers phone calls, service request, and assist unit owner/tenant concerns.

• Attends to client inquiries/concerns, and act immediately and effectively to resolve the same.

• Processing and validation of move-in/move-out requirements of unit owner/tenant:

Ensures that unit owners/tenants/representatives are contacted, through email or

call, regarding the status of their submitted move-in and move-out forms, work permit, gate

pass, and job order form to ensure their satisfaction on overall customer-experience and

endorse to the concerned personnel (e.g Building Manager, Building Engineers, Security OIC,

Biller, Admin Assistant).

Checking of all signed and notarized lease contracts

Coordination with broker/leasing company or personnel

• Exhibits polite and professional communication via phone, e-mail, and mail.

• Supports team by performing tasks related to organization and strong communication.

• Contributes to team effort by accomplishing related results as needed.

• Promotes Company policies through effective tenant/customer relations and goodwill activities.

Administration

• Handles the day-to-day transactions in the Property Management Office (PMO) such as but not

limited to; tenant/unit owner's registrations, processing of work permit, gate pass and IDs.

• Carries out administrative duties such as filing of contract and resident information sheet, and

updating of 201 folder and masterlist.

• Endorse payments to Admin Assistant for preparation of Official

Receipt/Acknowledgement/Provisional Receipt

• Performs audit on document-compliance to ensure adherence to standards set forth by the Property

Management.

• Accepts and routes all communications and documents of the Property Management Office (PMO) to

the internal department.

• Sends e-mail regarding circulars and memos to the unit owners/respective company representatives.

• Performs other duties that may be assigned as the need arises.

Job Description:

Supervise maintenance services to ensure the proper upkeep of the commercial area, including its amenities, utilities and equipment; Undertake activities that relate with tenancy such as house rules and accounts management; and, interact with stakeholders including property managers and residents, in accordance with company standards of safety, cleanliness and orderliness for the purpose of achieving company objectives.

Qualifications:

• At least 2 years' experience in property, hotel, or restaurant setting, property management, or tenant relations.
• Technical or engineering background is a plus.
• College graduate (preferably HRM, management or engineering course)
• Knowledgeable in Microsoft applications, good in oral and written skills
• Can perform with minimum supervision
• Willing to work on flexible schedule

Roles and Responsibilities:

COMMERCIAL AREA MANAGEMENT

• Housekeeping & sanitation of the property by scheduling, arranging and confirming the implementation of housekeeping activities of the entire property; primarily, common areas, perimeter, administrative office, employee and customer facility, engineering facility and other non-leasable areas.

• Facility management of building premises by conducting physical and visual checks on the condition of the building facilities.

• Safety and security by performing safety audits according to property safety standards, ensuring safety of the customer and tenants and acts as the Safety Officer of the commercial area.

• Coordination and compliance with LGU on possible events requested inside the property and complying on requirement and reports needed by third party contractor (BDOI, etc).

• To check, monitor and study utilities consumption of tenants.

• Agency personnel supervision by meeting with agencies regarding property updates and concern; Review Agency work schedule and overtime time keeping forms; Ensure quality work is being rendered by the agencies

• Handling the Facebook page of the assigned property / commercial property

TENANT RELATIONS (COMMERCIAL AREA)

• Construction management by conducting of precon meeting and do turnover of area; ensure timely submission and processing of pre-con requirements; Check construction progress of tenants; Conduct inspections and ensure compliance to construction guidelines

• Pre-opening management by conducting house rules meeting; ensure submission of pre-opening requirements

• Accounts management by running monthly AUR; Collection of accounts and monitoring; Implement cashier posting, if needed; and, Endorsement of accounts to Leasing or Legal for collection, if needed.

• Billing management by encoding and billing of chilled water charges and oversee timely billing and encoding of other charges

• Oversee compliance of tenants for POS and CCTV installations, etc) and ensure Property housekeeping standards are met

• Attend to operational concerns of tenants with the commercial area

• Ensure smooth egress for tenants

Duties and Responsibilities

• Builds and maintains professional and cordial relations with retail partners
• Is on top of all issues related to the retail partners
• Updates Mall Operations and other appropriate departments on major concerns of retail partners
• Responds quickly to retail partner communication
• Initiates audit of leasable spaces to ensure timely and complete preparation of leasable space to new retail partners
• Coordinates timely submission of design requirements by new retail partners
• Inspects retail partner construction consistently to ensure compliance to design guidelines
• Ensures complete submission of pre-opening requirements by new retail partners
• Organizes documentation of retail partners' construction and operational activities for easier reference
• Does daily mall rounds to identify retail partner issues
• Documents retail partner issues through memos, monitors rectification by retail partner, and ensures timely resolution
• Monitors and analyzes sales performance or retail partners
• Coordinates with Leasing for ingress and egress of retail partners
• Coordinates with Marketing for initiatives that will promote the retail partners
• Coordinates with Facilities Management for retail partner engineering issues
• Coordinates with Technical Support for retail partner design issues
• Willing to be assigned at Iloilo Festive Walk Mall, Mandurriao, Iloilo.
• Must be a licensed Architect.

Job Type: Full-time

Work Location: In person

As a
Tenant Relations Officer
, your main focus will be building strong relationships with our tenants and helping their businesses thrive. You will be responsible for ensuring that tenants follow our company's rules and regulations. You will work closely with different departments to see to it

that tenants are supported by way of promotions, advertising and other activities in order to boost sales. You shall likewise be conducting regular review of tenant accounts to meet business strategic and financial goals.

Job Description:

• Oversees tenant onboarding, construction compliance, and operational readiness.
• Tracks tenant compliance and accounts monitoring.
• Reviews tenant design plans for alignment with mall standards and housekeeping policies.
• Manages timely application of utility charges and documentation.
• Facilitates tenant compliance with safety protocols and security audits.
• Handles complaints and prepares periodic reports, memos, and documentation.
• Collaborates with various departments to support tenant activities.
• May act as reliever for key roles when needed.

Qualifications:

• Must be a graduate of Business Administration, Business Management, or Marketing Management.
• With at least 2 years of work experience in administrative management services, tenant relations, property management, or customer service.
• Willing to work on shifting schedules and during holidays.
• Must be willing to work at SM City Pampanga.

As a Tenant Relations Officer, your main focus will be building strong relationships with our tenants and helping their businesses thrive. You will be responsible for ensuring that tenants follow our company's rules and regulations. You will work closely with different departments to see to it

that tenants are supported by way of promotions, advertising and other activities in order to boost sales. You shall likewise be conducting regular review of tenant accounts to meet business strategic and financial goals.

Educational Requirement:

• Must be a graduate of Business Administration, Business Management, Marketing Management

Experience Requirement:

• At least 2 years of work experience in customer service, administrative management services, tenant relations, property management or any other similar work.

Work Location

SM City Tanza, Cavite

Duties and Responsibilities:

• Ensures tenant compliance with lease terms, memorandum of agreement, and company house rules and regulations.
• Responsible for the proper implementation of the company's existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and company standards.
• Assists in planning and executing mall marketing activities and events to drive foot traffic and increase tenant sales.
• Coordinates with tenants and marketing partners for promotional campaigns and activations within the mall.
• Monitors and evaluates the effectiveness of marketing programs and provides recommendations for improvement.
• Supports in creating marketing materials and social media content to promote mall events and offerings.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Economics, Business Studies/Administration/Management, Commerce, Marketing, or equivalent.
• With working experience in a related field, preferably in mall operations or marketing.
• To be assigned in
  Vista Mall Dasmarinas, Cavite