151 Teleperformance jobs in Rizal

We are seeking a dedicated Customer Care Assistant to join our Operations Account Arisit team. In this role, you will be a vital part of our customer service call centre, handling inbound calls and service-related inquiries to ensure a seamless customer experience. You will engage with both external customers and internal stakeholders using our CRM system, supporting day-to-day operations effectively and professionally.

• Manage a high volume of inbound calls in a contact centre environment
• Handle case and email processing via CRM system
• Book and monitor service jobs with external agents through CRM
• Actively resolve customer issues and disputes
• Process store credits and change overs in accordance with company policies
• Track freight and liaise with freight companies via Business Central
• Assist sales team with store and follow-up queries
• Support the Customer Service Manager with call centre activities

Required:

• Previous experience in a high-volume contact centre environment
• Strong problem-solving skills with the ability to think critically and provide solutions
• Proficient telephone and computer skills
• Excellent verbal and written communication with a professional and confident phone manner
• Ability to prioritize tasks, meet deadlines, and work independently with accuracy
• Team-oriented with a strong work ethic and flexibility
• Eagerness to learn and continuously improve

Advantageous:

• Experience working with CRM systems
• Familiarity with Microsoft 365 Business Dynamics

About the Role

We are looking for a proactive and service-focused Customer Care Assistant to join our dynamic contact center team. You will handle high volumes of inbound calls and case-related requests, ensuring customer concerns are addressed promptly and professionally. Your contribution will directly impact customer satisfaction and service efficiency.

Key Responsibilities

• Handle high-volume inbound customer calls and email cases using a CRM system
• Book and monitor service jobs with external agents
• Assist in resolving issues and disputes professionally
• Process store credits and changeovers in line with company policy
• Track freight through Business Central and coordinate with freight partners
• Support the sales team with store-related and follow-up queries
• Provide administrative support to the Customer Service Manager as needed

Qualifications & Requirements

Required Skills:

• 1–2 years experience in a contact center or customer service environment
• Excellent verbal and written communication skills
• Strong problem-solving ability and the initiative to resolve issues independently
• High attention to detail and ability to prioritize tasks under pressure
• Proficient in basic computer and telephone operations
• Able to meet deadlines and multitask in a fast-paced setting
• Strong interpersonal skills and a confident, professional phone manner

Good to Have (Not Required):

• Experience with CRM systems (e.g., Microsoft Dynamics 365 Business Central)
• Background in service job booking or freight tracking
• Familiarity with Microsoft 365 and case management systems

Job Types: Full-time, Permanent

Pay: Php22, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

We're growing and we want YOU to be part of our Customer Service Representative team in Metro Manila Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

• Handle customer inquiries, provide solutions, and resolve issues across various channels.
• Offer accurate information about products, services, and company policies.
• Process orders, returns, and account updates efficiently.
• Maintain high standards of customer service and satisfaction.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Document interactions and transactions accurately.

Qualifications:

• High school diploma or equivalent required; customer facing work experience is a plus.
• No prior customer service experience necessary—we provide comprehensive training
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to changing customer needs.
• Proficiency with customer service tools and systems is a plus but not required.

Why You Should Apply:

• Competitive Salary (up to 25K)
• Monthly Commissions
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (because work should be enjoyable)
• Pioneer Accounts (including Non-voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're new to customer service or looking to elevate your career, we have a place for you

Ready to take your career to the next level? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Staff meals provided

Work Location: In person

Responsibilities:

• Responds promptly and professionally to incoming customer queries in person, phone or email
• Performs a range of staff or operational support activities
• Serves as a liaison with other departments on basic administrative or operational matters
• Maintains, processes and updates files, records, certificates, and other documents
• Responsible for interment scheduling and monitoring of clients' insurance from enrollment up to claims

Requirements:

• College Graduate of any Business-related course
• Excellent organizational and multitasking skills
• Proficient knowledge in customer service
• Proficient on Microsoft applications and other computer applications
• With good interpersonal and communication skills
• Ability to maintain calm and polite in stressful situations
• Knowledge on insurance process is an advantage
• Fresh graduates are also encouraged to apply

Still stuck in a job or situation that doesn't challenge or reward you?

Maybe it's time to make a move—and we're making it easy for you.

Sapient is growing, and YOU could be the newest addition to our Customer Service Representative team in Metro Manila With a 1-day hiring process and a salary of up to ₱25,000 plus monthly commission s. What's stopping you?

What Your Day Looks Like:

Handle customer concerns through voice and/or non-voice channels.

Resolve concerns with empathy and efficiency

Process orders, returns, and account updates with accuracy.

Work with a supportive team that wants you to succeed

Hit key performance targets in customer satisfaction and efficiency.

What We're Looking For:

High school graduates (old curriculum), ALS passers, fresh grads welcome

No call center experience? No problem — we'll train you.

Good communication and problem-solving skills.

Willing to work onsite in Metro Manila

Career shifters and experienced CSR agents are welcome.

What You Get:

Salary up to 25K + Monthly Commissions

Career growth for consistent performers

HMO coverage for you + 2 dependents starting Day 1

Pioneer accounts (including easy, non-voice roles)

Incentives, signing bonuses, and premium perks

Shifting schedules — Day, Mid, or Night shifts

Life Insurance & Retirement Plan for qualified hires

Free coffee & biscuits (yes, we care about the little things)

Why Sapient?

You weren't made for just "okay" jobs. Choose a career that invests in your growth, rewards your work, and treats you like you matter.

At Sapient, we give everyone a chance:

We don't wait for "perfect" applicants — we build them. You bring the attitude — we'll handle the training. Apply Now

Job Type: Full-time

Pay: Php18, Php28,600.00 per month

Education:

• Senior High School (Preferred)

Language:

• English (Preferred)

Work Location: In person

Customer Care Representative 2

PH-Calabarzon-Cainta

Summary

The Customer Support Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries and concerns by using available resources to our US retail customers and dealers. The Customer Support Representative will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.

Responsibilities

• Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
• Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
• Understand use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
• Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
• Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
• Ensure that all customer contacts are properly logged into FMC360, the CRC's contact system, to allow for an accurate historical view of customer's contacts; manage follow-up log and audit documentation of customer files.
• Use additional resources and escalation points, including: diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
• Master desktop applications, such as FMC360, EyeQ, Intranet, AAF, Search engine, etc.
• Follow-up with the customer if required, to ensure the full resolution of the problem.
• Employs customer satisfaction (e.g. AWA) tools according to guidelines.
• Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise.
• Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
• Provides recommendations to Team Leader regarding the resolution of recurring problems. Assists in formulation of problem solving techniques for newly discovered issues.
• Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products and technologies.
• Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
• Suggest marketing offers to customers during service calls.
• Handle additional projects and assignments as directed.

Education

• High school diploma required

Experience

• 6 months Customer Service experience required
• Previous experience supporting customers through phone and chat preferred
• Experience or interest in working with technology is preferred
• Experience with customer contact systems

Skills

• Adaptability and flexibility to work within different channels within the program as needed
• Solid computer skills, internet-savvy, and experience using CRM software
• Ability to type and speak at the same time
• Strong problem solving, troubleshooting experience, resolving technical problems from start to finish
• Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization
• Experience working in the automotive or wireless telecommunications industry is an asset
• Strong customer service skills

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Summary

The Customer Support Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries and concerns by using available resources to our US retail customers and dealers.  The Customer Support Representative will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.

Responsibilities

• Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
• Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
• Understand use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
• Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
• Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
• Ensure that all customer contacts are properly logged into FMC360, the CRC's contact system, to allow for an accurate historical view of customer's contacts; manage follow-up log and audit documentation of customer files.
• Use additional resources and escalation points, including: diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
• Master desktop applications, such as FMC360, EyeQ, Intranet, AAF, Search engine, etc.
• Follow-up with the customer if required, to ensure the full resolution of the problem.
• Employs customer satisfaction (e.g. AWA) tools according to guidelines.
• Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise.
• Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
• Provides recommendations to Team Leader regarding the resolution of recurring problems. Assists in formulation of problem solving techniques for newly discovered issues.
• Maintain exceptional product knowledge as it relates to technical support.  Remains knowledgeable of product and service offerings, current industry products and technologies.
• Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
• Suggest marketing offers to customers during service calls.
• Handle additional projects and assignments as directed.

Education

• High school diploma required

Experience

• 6 months Customer Service experience required
• Previous experience supporting customers through phone and chat preferred
• Experience or interest in working with technology is preferred
• Experience with customer contact systems

Skills

• Adaptability  and flexibility to work within different channels within the program as needed
• Solid computer skills, internet-savvy, and experience using CRM software
• Ability to type and speak at the same time
• Strong problem solving, troubleshooting experience, resolving technical problems from start to finish
• Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization
• Experience working in the automotive or wireless telecommunications industry is an asset
• Strong customer service skills

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

Location/Division Cainta, Philippines
Job Requisition 047KU

Customer Care Representative 2 – Percepta

PH-Calabarzon-Cainta

Summary

The Customer Support Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries and concerns by using available resources to our US retail customers and dealers. The Customer Support Representative will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.

Responsibilities

• Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
• Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
• Understand use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
• Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
• Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
• Ensure that all customer contacts are properly logged into FMC360, the CRC's contact system, to allow for an accurate historical view of customer's contacts; manage follow-up log and audit documentation of customer files.
• Use additional resources and escalation points, including: diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
• Master desktop applications, such as FMC360, EyeQ, Intranet, AAF, Search engine, etc.
• Follow-up with the customer if required, to ensure the full resolution of the problem.
• Employs customer satisfaction (e.g. AWA) tools according to guidelines.
• Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise.
• Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
• Provides recommendations to Team Leader regarding the resolution of recurring problems. Assists in formulation of problem solving techniques for newly discovered issues.
• Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products and technologies.
• Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
• Suggest marketing offers to customers during service calls.
• Handle additional projects and assignments as directed.

Education

• High school diploma required

Experience

• 6 months Customer Service experience required
• Previous experience supporting customers through phone and chat preferred
• Experience or interest in working with technology is preferred
• Experience with customer contact systems

Skills

• Adaptability and flexibility to work within different channels within the program as needed
• Solid computer skills, internet-savvy, and experience using CRM software
• Ability to type and speak at the same time
• Strong problem solving, troubleshooting experience, resolving technical problems from start to finish
• Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization
• Experience working in the automotive or wireless telecommunications industry is an asset
• Strong customer service skills

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

• With experience in Sales
• Highly motivated and target driven with a proven track record in sales
• Excellent communication skills

• At least SHS graduate

• WITH Complete Mandated Numbers (SSS, PAG IBIG, PHILHEALTH , NBI)

• Other benefits

• Daily Allowance

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php695.00 per day

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person