186 Telecoms Technician jobs in the Philippines

• Ensure the identification, the allocation, traceability and the fulfilment of the contractual requirements
• Ensure the identification and resolution of the interfaces with the main subsystems (e.g. Signaling, CW, Rolling Stock, etc.) according to the project design schedule
• Guarantee the complete Design (Preliminary Design, Detail Design and Installation Design) for Telecom technology according to the project design schedule and compliant to project requirements and company guidelines
• Guarantee the commissioning of each Telecom technology according to the project schedule
• Ensure the execution of the Verification activities on issued documents, according to the V&V Plan
• Guarantee the continuous updating of the Standard design in accordance to the technology innovation

As Senior Telecom Analyst, you will be a member of our Network and Telecom Services Team at Tenerity, supporting our enterprise telecommunications platforms. The Senior Telecom Analyst is a hands-on and dynamic role, maintaining Tenerity's customer facing Contact Center omni-channel platforms and corporate telephony technologies. Expertise supporting the technology that enables our business and ultimately drives the customer experience is essential to be successful in this role. The role requires a technically-skilled individual with a focus for detail, sense of urgency, and a tenacious mind-set to overcome obstacles for this unique opportunity to work within the Global IT Infrastructure group at Tenerity.

Responsibilities

• Maintain enterprise Contact Center and corporate telecommunications systems
• Design, configure, enhance, and test platform elements including call routing, IVR scripting, hours of operation, address book transfers, to meet business requirements.
• Support maintenance of the telecommunications toll free and DID number portfolio, port orders, documentation, and ongoing utilization review for operational and cost efficiencies.
• Serve as primary administrator and technical lead for Nice inContact CXOne platform including ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, and interaction analytics.
• Manage Freshdesk and Freshchat adm`inistration including ticket lifecycle workflows, automation rules, SLA's, routing rules, and user roles.
• Design and implement complex call flow architectures using Nice Studio scripting for voice, email and chat channels.
• Develop API integrations for backend systems and third-party applications.
• Support collaboration and mentoring with team to effectively support telecommunications systems, including engaging cross-functional teams to provide appropriate expertise (API development, database, storage, and networking support).
• Work closely with leadership to manage internal stakeholders and vendor relationships, to manage support tickets, review and maintain ongoing service levels, invoices, and drive cost reduction.
• Collaborate with management to ensure efficient operation and ongoing improvement of systems and collaborate on designing and implementing new solutions for our clients.
• Provide advanced troubleshooting for contact center issues, call routing problems and system integrations.
• Update and review operational policies and procedures, and business continuity and disaster recovery documentation.
• Create and maintain system documentation, call flow diagrams, and operational procedures, including knowledge base articles for common issues and solutions.
• Support, design, and participate in Disaster Recovery exercises.
• On Call rotation required.

Qualifications

• 7 + years of telecom engineering experience with focus on supporting Contact Center agent telephony solutions including Omnichannel and related technologies.
• 5+ years hands-on experience with Freshworks FreshDesk products (Email and Chat) or similar ticketing systems is strongly preferred. This includes administration of mailboxes, rules and templates, HTML, XML, and troubleshooting.
• 5+ years experience with NICE InContact CXone administration is strongly preferred. Includes application of best practices and concepts including ACD, CTI, IVR and how each applies to NICE InContact CXone platform components (MAX, ACD, Softphone, Inbound, Outbound Dialer, Scripting)
• 3+ years experience maintaining Avaya Call Recorder/NICE Call Recording is preferred
• Experience supporting a global enterprise and regulatory requirements including PCI-DSS, GDPR, and CCPA.
• Strong technical knowledge associated with enterprise email systems is preferred. Includes O365, email routing, DNS, SMTP, DKIM, DMARC, SPF.
• Experience with Toll Free and DID numbers, and telecom carrier portals.
• Experience with Microsoft Teams Operator Connect or Direct Routing a plus.
• Proficiency in Microsoft Office suite, Jira, Confluence, and ServiceNow.
• Knowledge of PSTN, TollFree, VoIP, and SIP implementations.
• Ability to perform diagnostics and analysis to isolate call quality issues.
• Strong analytical and problem-solving skills with ability to troubleshoot complex technical issues.

Desired Skills:

• Bachelor's degree in Telecommunications, Information Technology, Engineering, Computer Science or related discipline, or an equivalent combination of education and experience in contact center operations.
• Superior written, verbal, and presentation skills.
• Goal oriented self-starter, motivated to succeed.
• Team player who is willing to assist peers, management, and other departments to achieve positive outcomes for the company.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Certifications (Nice InContact CIP Core plus, CIP QM, CIP PC) or equivalet is a plus.
• Excellent communication skills for interfacing with technical and non-technical stakeholders.
• Programing skills in Python, scripting, or similar language will be a plus.

Responsibilities:

• Installation and Configuration: Install and configure telecommunications equipment, including routers, switches, fiber optic cables, and wireless systems.
• Maintenance and Repair: Perform routine maintenance and troubleshoot issues to ensure optimal network performance and minimize downtime.
• Network Infrastructure: Install, maintain, and repair network cabling (fiber optic, copper) and related infrastructure.
• Testing and Optimization: Conduct tests to identify and resolve network problems, and optimize system performance.
• Technical Support: Provide technical support to internal teams and external clients, addressing their telecommunications needs.
• Documentation: Maintain accurate records of installations, repairs, and maintenance activities.
• Safety and Compliance: Adhere to all safety regulations and industry standards.
• Collaboration: Work closely with other engineers, technicians, and departments to ensure seamless network operations.
• Keep up to date: Stay current with the latest telecommunications technologies and trends.

Qualifications:

• Education: A bachelor's degree or associate's degree in Telecommunications, Electronics, or a related field is preferred. Relevant certifications (e.g., CCNA, Network+) are a plus.
• Experience: (Specify the required years of experience) of experience in telecommunications installation, maintenance, and repair.
• Technical Skills:
• Strong knowledge of telecommunications systems and equipment.
• Proficiency in network cabling (fiber optic, copper) and splicing.
• Experience with testing and diagnostic tools.
• Familiarity with IP networking, routing, and switching.
• Understanding of wireless communication technologies.
• Problem-Solving: Excellent analytical and problem-solving skills.
• Communication: Strong verbal and written communication skills.

Physical Requirements:

• Ability to lift and carry heavy equipment.
• Ability to work in various environments, including outdoors and at heights.
• Valid driver's license and ability to travel to job sites.

Other Skills:

• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Customer service orientation.

Job Type: Full-time

Schedule:

• 8 hour shift

Supplemental Pay:

• Overtime pay

The Senior Telecom Analyst is a hands-on and dynamic role, maintaining Tenerity's customer facing Contact Center omni-channel platforms and corporate telephony technologies. Expertise supporting the technology that enables our business and ultimately drives the customer experience is essential to be successful in this role. The role requires a technically-skilled individual with a focus for detail, sense of urgency, and a tenacious mind-set to overcome obstacles for this unique opportunity to work within the Global IT Infrastructure group at Tenerity.

• Maintain enterprise Contact Center and corporate telecommunications systems
• Design, configure, enhance, and test platform elements including call routing, IVR scripting, hours of operation, address book transfers, to meet business requirements.
• Support maintenance of the telecommunications toll free and DID number portfolio, port orders, documentation, and ongoing utilization review for operational and cost efficiencies.
• Serve as primary administrator and technical lead for Nice inContact CXOne platform including ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, and interaction analytics.
• Manage Freshdesk and Freshchat adm`inistration including ticket lifecycle workflows, automation rules, SLA's, routing rules, and user roles.
• Design and implement complex call flow architectures using Nice Studio scripting for voice, email and chat channels.
• Develop API integrations for backend systems and third-party applications.
• Support collaboration and mentoring with team to effectively support telecommunications systems, including engaging cross-functional teams to provide appropriate expertise (API development, database, storage, and networking support).
• Work closely with leadership to manage internal stakeholders and vendor relationships, to manage support tickets, review and maintain ongoing service levels, invoices, and drive cost reduction.
• Collaborate with management to ensure efficient operation and ongoing improvement of systems and collaborate on designing and implementing new solutions for our clients.
• Provide advanced troubleshooting for contact center issues, call routing problems and system integrations.
• Update and review operational policies and procedures, and business continuity and disaster recovery documentation.
• Create and maintain system documentation, call flow diagrams, and operational procedures, including knowledge base articles for common issues and solutions.
• Support, design, and participate in Disaster Recovery exercises.
• On Call rotation required.

Requirements:

• 7+ years of telecom engineering experience with focus on supporting Contact Center agent telephony solutions including Omnichannel and related technologies.
• 5+ years hands-on experience with Freshworks FreshDesk products (Email and Chat) or similar ticketing systems is strongly preferred. This includes administration of mailboxes, rules and templates, HTML, XML, and troubleshooting.
• 5+ years experience with NICE InContact CXone administration is strongly preferred. Includes application of best practices and concepts including ACD, CTI, IVR and how each applies to NICE InContact CXone platform components (MAX, ACD, Softphone, Inbound, Outbound Dialer, Scripting)
• 3+ years experience maintaining Avaya Call Recorder/NICE Call Recording is preferred
• Experience supporting a global enterprise and regulatory requirements including PCI-DSS, GDPR, and CCPA.
• Strong technical knowledge associated with enterprise email systems is preferred. Includes O365, email routing, DNS, SMTP, DKIM, DMARC, SPF.
• Experience with Toll Free and DID numbers, and telecom carrier portals.
• Experience with Microsoft Teams Operator Connect or Direct Routing a plus.
• Proficiency in Microsoft Office suite, Jira, Confluence, and ServiceNow.
• Knowledge of PSTN, TollFree, VoIP, and SIP implementations.
• Ability to perform diagnostics and analysis to isolate call quality issues.
• Strong analytical and problem-solving skills with ability to troubleshoot complex technical issues.

Desired Skills:

• Bachelor's degree in Telecommunications, Information Technology, Engineering, Computer Science or related discipline, or an equivalent combination of education and experience in contact center operations.
• Superior written, verbal, and presentation skills.
• Goal oriented self-starter, motivated to succeed.
• Team player who is willing to assist peers, management, and other departments to achieve positive outcomes for the company.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Certifications (Nice InContact CIP Core plus, CIP QM, CIP PC) or equivalet is a plus.
• Excellent communication skills for interfacing with technical and non-technical stakeholders.
• Programing skills in Python, scripting, or similar language will be a plus.

Qualifications:

• Bachelor's Degree in ECE or EE
• PRC license is an advantage
• 1–3 years experience in telecom preferred
• Background in project coordination or wireless communication is a plus
• Must be willing to start immediately

Key Responsibilities:

• Testing, commissioning, installation, and site surveys
• Coordinate with Business Dev team and clients
• Prepare project reports and site documents
• Monitor on-site progress and logistics
• Address client concerns and support project completion

Job Type: Full-time

Pay: Php22, Php35,000.00 per month

Benefits:

• Flextime
• Paid training
• Pay raise

Work Location: In person

• o Will take lead in the Engineering works for Communication systems (CCTV, PABX, WIFI and Office administration) from design, deployment, testing and acceptance.

o Will review and check design documents and or prepare technical documentations prepared by vendors, team members.

o Will coordinate, prepare construction plans, Installation & Test Procedures, System Acceptance, System Integration tests in coordination with HQ and vendors

o Will engage customer and discuss/defend technical design, present company solutions, ultimately acquiring approval of design documents, test procedures and other related documents.

o Will coordinate and discuss with HQ and vendors for each system, technical design and configuration

Job Types: Full-time, Fixed term

Pay: Up to Php70,000.00 per month

Application Question(s):

• Availability for employment?
• Expected Salary?
• Age and Civil status?
• Are you willing to work on a project based contract?

Education:

• Bachelor's (Required)

Experience:

• TCS+ integration: 1 year (Preferred)
• railway communication systems: 1 year (Preferred)
• engineering/communications systems: 3 years (Required)
• MIS handling office network: 3 years (Required)
• file/mail server systems: 3 years (Required)
• PABX and other IT systems: 3 years (Required)

Work Location: In person

• Supervise and manage daily site activities for telecom projects (e.g., FTTH, OSP, ISP, wireless, and fiber optic installations).
• Ensure compliance with company policies, safety regulations, and client requirements.
• Conduct site surveys, prepare reports, and validate design/engineering drawings before execution.
• Monitor subcontractors and field teams to ensure adherence to quality standards.
• Oversee installation, termination, splicing, and testing of fiber optic cables, equipment, and related telecom infrastructure.
• Prepare daily/weekly progress reports and submit to Project Manager/Client.
• Coordinate with stakeholders, including clients, contractors, and suppliers, for smooth project execution.
• Ensure proper documentation of project deliverables, test results, and site acceptance reports (SAR).
• Troubleshoot technical issues and provide solutions to minimize downtime.
• Manage project materials, tools, and resources efficiently.
• Implement and enforce 5S and other workplace safety practices.

Job Type: Full-time

Pay: Php13, Php20,000.00 per month

Benefits:

• Paid training
• Promotion to permanent employee

Work Location: In person

Expected Start Date: 09/01/2025

Duties and Responsibilities:

• Works on all the technical tasks assigned to him/her, which includes but may not be limited to Testing, Commissioning, Installation, and Project Acceptance
• Works with the Business Development team and coordinates with the client to meet the project's needs and targets
• Conducts site surveys prior to the commencement of project activities.
• Assists in and/or prepares all relevant documents and reports related to deployment, including but not limited to: Technical Site Survey Reports, Broadcast Reports, As-Built Plans, Floor Plan Layouts, Work Permits and Passes, and Bills of Quantities
• Prepares budget requests based on site requirements, in coordination with the client
• Coordinates all updates and changes occurring on-site with Engineer II
• Documents site work and collects necessary data for submission to both the client and the supervisor
• Identifies tools, equipment, vehicles, and other logistics required for the site
• Handles all concerns raised by the client regarding the project
• Other ad hoc functions and/or tasks (could be on a short- or long-term basis) that are considered substantial to the business of the company and as assigned by his/her immediate supervisor

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• Health insurance
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person

TELECOM SALES ENGINEER

Qualifications:

• Candidate must possess at least Bachelor's/College Degree in Electrical Engineering, or Electronics & Communications Engineering
• Having a PRC license in ECE or EE is a plus
• Applicants with 1 to 3 years' worth of working experience in a telecommunications company are highly preferred
• Applicants with project coordination/management, wireless communications experience are an advantage
• Candidates who can start ASAP are highly preferred

Duties and Responsibilities:

• Works on all the technical tasks assigned to him/her, which includes but may not be limited to Testing, Commissioning, Installation, and Project Acceptance
• Works with the Business Development team and coordinates with the client to meet the project's needs and targets
• Conducts site surveys prior to the commencement of project activities
• Assists in and/or prepares all relevant documents and reports related to deployment, including but not limited to: Technical Site Survey Reports, Broadcast Reports, As-Built Plans, Floor Plan Layouts, Work Permits and Passes, and Bills of Quantities
• Prepares budget requests based on site requirements, in coordination with the client
• Coordinates all updates and changes occurring on-site with Engineer II
• Documents site work and collects necessary data for submission to both the client and the supervisor
• Identifies tools, equipment, vehicles, and other logistics required for the site
• Handles all concerns raised by the client regarding the project
• Other ad hoc functions and/or tasks (could be on a short- or long-term basis) that are considered substantial to the business of the company and as assigned by his/her immediate supervisor

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

• Pay raise

Work Location: In person