2,303 Telecom Support jobs in the Philippines
Telecom Support Desk Analyst
Posted today
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Job Description
Position Summary
The Telecom Support Desk Analyst provides first-level technical and operational support for telecom-related services and systems. This role is responsible for troubleshooting connectivity and service issues, coordinating with onsite technicians, and ensuring timely resolution of telecom incidents. The ideal candidate is detail-oriented, has excellent communication skills, and thrives in a fast-paced support environment.
Key Responsibilities
- Serve as the first point of contact for telecom-related inquiries, incidents, and service requests.
- Respond to and resolve technical issues involving telecom lines, circuits, and equipment.
- Call and coordinate onsite field technicians for installations, troubleshooting, and maintenance visits.
- Communicate effectively with clients, carriers, and vendors to ensure timely issue resolution.
- Track and monitor open tickets through the internal ticketing system.
- Escalate complex issues to higher-tier support or management as needed.
- Maintain accurate logs and documentation of all activities and communications.
- Assist in updating internal knowledge bases and troubleshooting guides.
- Provide professional and courteous customer service at all times.
Qualifications
- At least 4 years of experience in telecom support, help desk, or technical coordination roles.
- Familiarity with telecom services such as VoIP, SIP, and network connectivity.
- Strong communication and coordination skills—especially in working with field technicians.
- Ability to multitask, prioritize, and stay organized under pressure.
- Detail-oriented and capable of documenting activities accurately.
Preferred Skills
- Knowledge of telecom carrier networks and common troubleshooting procedures.
- Experience scheduling and dispatching field technicians.
- Previous experience in a managed service provider (MSP) or telecom environment.
Job Types: Full-time, Permanent
Pay: From Php25,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Paid training
- Work from home
Experience:
- handling US Telco account: 4 years (Required)
Work Location: Remote
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Qualifications:
- With good communication skills
- At least conversant in the English language
- Computer Literate
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
About the role
This exciting full-time role as Customer Support & Channel Manager at VRJ Electronics' in Maria Aurora, Aurora offers the chance to play a key part in delivering exceptional customer service. You will be responsible for leading a team of customer support agents, managing multiple customer service channels and ensuring the highest levels of customer satisfaction.
What you'll be doing
- Oversee the day-to-day operations of the customer support team, providing guidance and coaching to ensure efficient and effective service delivery
- Manage multiple customer service channels including phone, email, chat and social media to deliver a seamless omni-channel experience
- Monitor customer feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance the customer experience
- Collaborate with cross-functional teams to resolve complex customer issues and escalate where necessary
- Analyse customer data and trends to inform process improvements and identify new opportunities to enhance customer service
- Develop and implement customer service policies, procedures and training programmes to uphold the company's commitment to excellence
- Lead, motivate and develop the customer support team, fostering a positive and customer-centric culture
What we're looking for
- Significant experience (5+ years) in a customer service or call centre management role, with a proven track record of delivering high-quality support
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and lead a team
- Strong problem-solving and decision-making capabilities, with the flexibility to adapt to changing customer requirements
- Proficient in using customer service technologies and data analysis tools to measure and improve performance
- Demonstrated ability to create and implement customer service strategies and initiatives
- Experience in call centre operations, including contact handling, workforce management and quality assurance
- Passion for delivering exceptional customer experiences and a commitment to continuous improvement
What we offer
At VRJ Electronics', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:
- Comprehensive health and wellness package
- Generous annual leave and flexible work arrangements
- Opportunities for career development and skill-building
- Collaborative team culture and social events
- Discounts on our range of electronics products
About us
VRJ Electronics' is a leading provider of innovative electronics solutions, serving customers across a wide range of industries. With a strong commitment to customer satisfaction and a talented team of professionals, we are dedicated to delivering excellence in everything we do. Join us and be a part of our exciting journey as we continue to grow and shape the future of the electronics industry.
Apply now to become our next Customer Support & Channel Manager
Customer Support
Posted today
Job Viewed
Job Description
We are expanding our support team and looking to hire 2 Japanese-speaking (JLPT N2) and 2 English-speaking Customer Support Specialists. The role involves assisting ERP system users, troubleshooting issues, managing master data, and creating documentation. As this is a new business division, there are opportunities to grow and take on additional responsibilities.
Key Responsibilities
- User Support
- Respond to ERP system inquiries via phone, email, and chat
- Troubleshoot login errors, data entry mistakes, and report output issues
- Issue Documentation & Reporting
- Record and share resolved issues with the team
- Escalate unresolved concerns to specialized personnel
- Master Data Management Support
- Register and update product, partner, and employee data based on client requests
- Perform consistency checks and prepare reports
- Manual & Documentation Creation
- Compile FAQs and knowledge base materials
- Create user manuals for new ERP users
As this is a new division, duties may expand depending on business needs.
Qualifications (Japanese Bilingual Role)
- Japanese proficiency at JLPT N2 level (certification not required)
- Fluent in English (spoken and written)
- At least 1 year of BPO customer support experience
Qualifications (English-Speaking Role)
- Fluent in English (spoken and written)
- At least 1 year of BPO customer support experience
- ERP knowledge is an advantage, but not required
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Qualifications:
- With good communication skills
- At least conversant in the English language
- Computer Literate
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
About Us
At Bargain Blinds and Curtains, we believe in making window furnishings simple,
affordable, and high quality. As one of New Zealand's largest e-commerce brands for custom curtains and blinds, our online-first model allows customers to DIY their way through measuring, ordering, and installing – backed by clear guidance and helpful support. We're a growing business with a customer-first mindset and a focus on operational excellence. Our support team plays a key role in ensuring every customer feels confident, informed, and cared for throughout their journey.
The Role
We're looking for a highly organised, empathetic, and detail-oriented Customer Support & Administration Coordinator to join our Cebu support team. This is a fully email-based support role — no phone calls — where you'll guide customers through their purchases, resolve delivery or product concerns, and coordinate with our NZ-based production and logistics teams to keep things moving.
What You'll Do
- Respond to customer enquiries via email with professionalism, warmth, and accuracy.
- Guide customers on product options, measurements, installation, and order timelines.
- Prepare quotations and provide payment information.
- Track orders, manage delivery queries, and support resolution of issues.
- Liaise with production, accounts, and freight teams to process requests.
- Log and update customer records using our internal platforms.
What We're Looking For
- Excellent written English and communication skills.
- Strong attention to detail and a high level of accuracy.
- A calm, patient, and supportive attitude — especially when things go wrong.
- Organised and proactive — able to manage multiple enquiries at once.
- Comfortable using online platforms (Shopify experience a plus).
- Willingness to learn about blinds, fabrics, and DIY installation (training provided).
Why Join Us?
- Global Team: Work alongside our supportive teams in New Zealand and Cebu.
- Structured Onboarding: Your onboarding includes a trip to New Zealand for a comprehensive induction. Please note, being available for travel as part of this process is required.
- Clear processes and tools to make your role effective.
- Opportunity to work with a reputable, growing brand.
Role Hours:
Monday–Friday (New Zealand business hours: 6am–3pm PH time.
Sound like a great fit?
Send your CV and a brief cover email explaining why you are perfect for this role
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Qualifications:
- With good communication skills
- At least conversant in the English language
- Computer Literate
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Employee discount
- Health insurance
- Paid training
Work Location: In person
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Customer Support
Posted today
Job Viewed
Job Description
We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.
This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.
Key Responsibilities:
- Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
- Provide follow-up support through email when necessary.
- Maintain professionalism and accuracy in communication across all channels.
- Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
- Ensure timely responses, with at least 80% of chats answered within 3 minutes.
- Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
- Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
- Adhere to established processes and service level agreements (SLAs).
Qualifications:
- At least a High School Graduate; College level or Graduate preferred.
- Prior customer service or BPO experience is an advantage but not required.
- Strong written communication skills with excellent grammar and clarity.
- Ability to multitask effectively while maintaining accuracy and quality.
- Comfortable using multiple digital platforms and communication tools.
- Strong problem-solving skills and customer-first mindset.
Performance Metrics:
- Productivity SLA: 80%+ of chats answered within 3 minutes.
- Quality SLA: 90%+ score on interaction audits (4–8 audits per month).
Job Type: Fixed term
Contract length: 3 months
Application Question(s):
- Do you have any experience in Customer Service?
- What's your expected monthly basic salary?
- Are you willing to work onsite in Makati?
- Are you able to start immediately?
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
- Pay raise
Work Location: In person