5,658 Telecollector jobs in the Philippines

The Job

• Customer Engagement: Initiate outbound calls to customers who have outstanding debts, establishing rapport and maintaining a professional and empathetic demeanor throughout the conversation.
• Negotiation: Negotiate repayment terms, settlements, or alternative arrangements with customers to resolve delinquent accounts while adhering to company policies and guidelines.
• Documentation: Maintain accurate and thorough records of all customer interactions, payment agreements, and any relevant information in our systems.
• Compliance: Ensure all collection activities comply with relevant laws, regulations, and industry best practices, including the Fair Debt Collection Practices Act (FDCPA).
• Customer Education: Educate customers about their outstanding balances, payment options, and financial responsibilities in a clear and respectful manner.
• Problem Solving: Analyze each customer's financial situation and recommend suitable solutions that align with their ability to pay and the company's goals.
• Reporting: Generate and submit regular reports on collection activities, account statuses, and trends to management.
• Adaptability: Stay up-to-date with industry trends and adapt to new collection techniques and strategies to maximize recovery rates.

Job Types: Full-time, Fresh graduate

Pay: From Php14,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Paid training
• Promotion to permanent employee

Location:

• Manila (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Job Description:

• Contact clients to follow up on their account status.
• Monitor and assist with account updates and collections.
• Prepare and send reminder letters or notices as needed.
• Coordinate with the supervisor and team regarding client concerns and inquiries.
• Perform other related tasks that may be assigned by the supervisor.

Job Qualifications:

• Graduate of Accounting, Commerce, or any Business-related course.
• Proficient in basic computer applications (e.g., MS Word, Excel).
• Demonstrates professionalism and integrity.
• Able to work independently with minimal supervision.
• Detail-oriented and well-organized.

Job Types: Full-time, Permanent

Pay: From Php472.64 per day

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Location:

• Malasiqui (Required)

Work Location: In person

• Contact delinquent customers via phone calls, emails, and messages to remind them of outstanding payments.
• Negotiate and encourage customers to arrange payments, settle accounts and voluntary surrender vehicles when necessary.
• Provide customers with payment details, due dates, and consequences of non-payment.
• Coordinate with Account Analyst for accounts requiring field visits or asset recovery.
• Provide necessary information to the Account Analyst while maintaining a good relationship.
• Prepare and send collection notices, demand letters, and other necessary documents to the Account Analyst as required.
• Conduct skip tracing.
• Monitor assigned accounts and ensure achievement of collection and provision targets.
• Escalate unresolved or problematic accounts to the immediate superior.
• Educate the clients about the collection process, procedures, polices, applicable penalties and terms of signed contracts and other relevant documents.
• Escalate unresolved accounts, office issues, or misconduct within the department to Management
• Maintain professionalism and comply to company policies and legal guidelines in all interactions.
• Submit daily reports to the immediate superior.
• Perform other related tasks assigned by the immediate superior.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance

Work Location: In person

COLLECTION SPECIALIST

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

• Contact customers via phone to collect past due accounts
• Negotiate payment plans and settlements with customers
• Maintain accurate records of all interactions and payment agreements
• Update customer account information and payment status in the system
• Meet or exceed monthly collection targets
• Handle customer objections and provide solutions to resolve their debts
• Assist customers in setting up payment arrangements and provide follow-up

Job Types: Full-time, Permanent

Pay: From Php19,000.00 per month

Benefits:

• Additional leave
• Pay raise

Work Location: In person

• Locate customers through advanced skip-trace techniques.
• Negotiate Payment Schedules (full payments or acceptable and timely payment arrangements)
• Negotiated account resolution, accurately inputted, and documented all actions within the collections system on an as-it-happens basis.
• Handled incoming customer account inquiries promptly, generally on the same day.
• Maintained good customer relations with borrowers and effectively solved problems in an effort to resolve account delinquency and prevent losses.
• Collected customer payments in accordance with payment due dates.
• Maintain Customer Data
• Coordinates request for a statement of accounts and certificate of payment

QUALIFICATION AND SKILLS:

• Data Entry, digital systems, and some data entry ability are essential
• Negotiation and Communication Skills, Detail-Oriented
• Experience using spreadsheets
• Independent, can work under pressure, is computer literate, and can multi-tasks
• Excellent Attitude and Behavior Candidate
• experience in the related field is an advantage
• Willing to work on-site in Ortigas

Job Type: Full-time

Salary: Php18,127 per month

Schedule:

• M-F (8:30am-5:30pm), S(8:00-12nn)-once or twice a month
• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Ortigas Pasig: Reliably commute or plan to relocate before starting work (Required)

Job Type: Full-time

Pay: From Php18,127.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Experience:

• Collector: 1 year (Preferred)

Location:

• Ortigas (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

We are seeking a motivated Collection Specialist to assist with account resolution efforts. This role involves engaging with clients to address outstanding balances, offering suitable payment options, and ensuring adherence to financial policies and standards.

Key Responsibilities:

• Utilize skip-tracing tools to update or locate client contact information.
• Conduct phone interviews with clients to understand their financial situations.
• Offer and explain flexible payment options, including card payments.
• Set up and confirm agreed-upon payment arrangements.
• Maintain accurate client records and document payment agreements.
• Collaborate with the team to share insights on account resolution strategies.
• Ensure compliance with all applicable financial guidelines and company procedures.

Qualifications:

• Must be at least 18 years old
• High school graduate or equivalent
• Open to applicants with or without prior experience
• Should have a good standing credit history
• Willing to work onsite at Mandala Park, Mandaluyong City

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Work Location: In person

Expected Start Date: 10/31/2025

HIRING: TELE-COLLECTORS (Commission-Based)

Location: Bangkal, Makati

"Turn Calls Into Cash"

Why Join Us?

• No experience required – High School Grad / College Level welcome
• 1-Day Hiring Process
• Unlimited income potential – earn as much as you collect
• Full training provided

What You'll Do:

• Call borrowers with overdue accounts (credit cards, loans, housing loans)
• Negotiate and assist them in making payment arrangements
• Record call results and monitor commitments
• Handle calls with professionalism and empathy

What We're Looking For:

• Good communication skills & confidence on the phone
• Persuasive and target-driven attitude
• Willing to work onsite in Makati

Compensation:

• Commission-based (the more you collect, the more you earn)
• Perfect for ambitious, goal-oriented individuals

Apply now and start your journey in collections — we'll train you and support your growth

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Paid training

Work Location: In person

• Contact customers via phone to collect past due accounts
• Negotiate payment plans and settlements with customers
• Maintain accurate records of all interactions and payment agreements
• Update customer account information and payment status in the system
• Meet or exceed monthly collection targets
• Handle customer objections and provide solutions to resolve their debts
• Assist customers in setting up payment arrangements and provide follow-up

Job Types: Full-time, Permanent

Pay: From Php19,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Promotion to permanent employee

Work Location: In person