2,374 Technology Support jobs in the Philippines

About the role

The Technology Support Agent is responsible for delivering best-in-class technical support by handling inbound calls and resolving support tickets via Salesforce. You will support internal teams and external users by providing efficient, professional, and timely technical assistance. This is a fast-paced position that requires strong communication skills, adaptability, and a problem-solving mindset to support evolving technology tools such as Vendor Management Systems (VMS) and internal Managed Service Provider (MSP) solutions.

What you'll be doing

• Responds to inbound support inquiries via phone and Salesforce ticketing systems
• Troubleshoots and resolves issues related to VMS platforms and internal MSP tools using provided SOPs, knowledge bases, and diagnostic guidelines
• Accurately documents all interactions, troubleshooting steps, and resolutions in Salesforce
• Maintains high-quality written communication that is clear, concise, and grammatically correct
• Proactively resolves technical issues or escalates complex cases using defined protocols
• Manages integration error handling and routing to appropriate support teams as needed
• Rotates across multiple technical support areas as platforms and client needs evolve
• Adapts quickly to new tools, processes, and technologies introduced within the environment
• Contributes to and maintains internal support documentation, including FAQs, SOPs, and process improvement guides
• Shares insights and suggestions for process and service enhancements
• Collaborate with internal Technology Support teams and cross-functional departments on special projects and shared initiatives
• Maintains professionalism and service excellence in every user interaction.
• Adheres to company policies regarding confidentiality, data protection, and quality standards
• Maintains knowledge of VMS workflows and dependencies to support accurate troubleshooting and escalation
• Uses internal technologies (e.g., Outlook, Microsoft Word, Teams, and CRM tools) to perform job functions
• Participates in continuous improvement initiatives by identifying process enhancements and support gaps.
• Supports project work and contribute to team-wide documentation and resource development
• Participates in special projects and performs other duties as assigned

About you

EDUCATION AND EXPERIENCE REQUIREMENTS:

• 2- 4 years of experience in a technical support or service desk role
• Proficiency in ticketing systems (preferably Salesforce) and Microsoft Office tools
• Strong verbal and written communication skills with an emphasis on clarity, grammar, and professional tone.
• Ability to troubleshoot application issues and provide clear technical guidance to non-technical users
• A flexible and adaptive mindset with a willingness to learn new tools and processes
• Experience with
  VMS and/or ATS
  (i.e. SAP Fieldglass, Beeline, VNDLY, Simplify, Flextrack, etc) is
  a MUST
• Experience working in a support environment using defined SLAs and performance metrics

KNOWLEDGE, SKILLS & ABILITIES:

• Strong attention to detail and excellent organizational skills
• Agile to work shift/regional coverage
• Familiarity with
  Vendor Management Systems (VMS) and workforce solutions tools
• Exposure to knowledge base management or documentation creation
• Knowledge of service desk protocols
• Proficiency in Microsoft Office Suite and basic reporting tools

JOB DESCRIPTION

Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence.

As a Technology Support I - High Growth Tech (Team Leader) within the API Support team, you will serve as the primary contact for technical support in this rapidly expanding channel. You will provide 24/7 assistance to corporate clients and internal partners utilizing API-based services for transaction initiation and reporting. Your responsibilities will include efficiently managing and resolving inquiries, championing client interests, diagnosing connectivity issues, and proactively addressing processing errors to ensure client satisfaction and strengthen confidence in JPMorgan Chase products and services.

Job responsibilities

• Manage resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
• Advocating on behalf of client to ensure client needs are met when working with business partners
• Escalate issues, ability to deal with critical and urgent requests in a swift and efficient manner
• Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
• Reach out to clients and internal partners to address processing errors or in support of platform changes
• Monitoring of various queues for identification of issues and initiation of proactive notification to clients of issues or outages when appropriate
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
• Support the development and maintenance of policies, procedures, and training materials
• Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards

Required qualifications, capabilities and skills

• At least 3 years of customer service or call center experience, with 2 years in Technical Support
• Strong Attention to detail and pattern recognition skills, highly motivated and self-managing, demonstrating sound judgment and effective decision making.
• Effective analytical approach and problem-solving skills
• Strong oral and written communication skills
• Able to maintain awareness of multiple work streams simultaneously
• Effective time management and organizational skills
• Able to translate complex technical information into simple terms
• Able to work outside of normal coverage hours as needed (including weekends and holidays)
• Able to work remotely
• Able to build and maintain good working relationships with business partners and technology
• Able to effectively manage operational risk through adherence to established procedures and controls

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

About Security Bank

We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Systems Analyst , you will gather information, documents and analyze business needs and requirements to identify opportunities for improvement in business operations and processes. You will liase with stakeholders in order to understand the structure, policies, and operations of the organization and to recommend solutions that enable the organization to achieve its goals.

Duties and Responsibilities:

• Elicit detailed functional requirements from product managers/owners, users, and key stakeholders and ensuring they are documented to a detailed standard in user stories for delivery.
• Identify dependencies, risks and issues as it relates the requirement throughout delivery.
• Contribute to discovery and facilitate grooming and user-story breakdown sessions
• Collaborate closely with the Product Manager, Tech Leads, designers, developers, and internal stakeholders throughout solution design and through development
• Translate business requirements into detailed technical specs for engineering
• Independently handle complex issues with minimal supervision.
• Work closely with stakeholders to ensure requirements are captured

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or any related field.

• With at least 1–3 years of relevant work experience in IT support, system administration, or related role (fresh graduates with strong skills may also be considered).

• Proficient in hardware and software troubleshooting (desktop, laptop, printers, mobile devices, etc.).

• Knowledgeable in network setup, configuration, and maintenance (LAN/WAN, routers, switches, Wi-Fi).

• Familiar with server administration and system security (Windows/Linux servers, firewall, antivirus, backup systems).

• Skilled in installing, configuring, and updating operating systems and application software.

• Ability to diagnose and resolve technical issues efficiently.

• Basic knowledge in database management and cloud systems (e.g., Google Workspace, Microsoft 365).

• Strong analytical and problem-solving skills.

• Good communication skills and ability to provide technical support to employees with non-technical backgrounds.

JOB DESCRIPTION

Join our Transmission Support Team, part of the Treasury Services Solution Center, where you will provide 24/7 technical support utilizing various services for both transaction initiation and reporting. As part of a high-performing global team, you will work with a variety of clients and internal partners, handling diverse problem types across multiple products and lines of business.

Job Summary:

As a Technology Support Specialist within the JPMorgan Chase team, you will be responsible for managing and resolving inquiries received through various channels such as phone, email, and internal case transfer. You will act as an advocate for our clients, troubleshoot connectivity issues, and strive to ensure client satisfaction and confidence in our products and services.

Job Responsibilities:

• Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer.
• Accurately document and follow up on all inquiries received.
• Advocate on behalf of clients to ensure their needs are met when working with business partners.
• Timely escalate issues, ensuring defined escalation procedures are followed.
• Troubleshoot and investigate client connectivity issues, processing failures, and transactional inquiries.
• Proactively reach out to clients and internal partners to address processing errors or support platform changes.
• Monitor the group mailbox and assign email inquiries requiring investigation.
• Troubleshoot file transmission problems for rejected files, connectivity, and security-related errors.
• Partner with leadership, team members, and business partners to resolve client issues and meet business goals.
• Support the development and maintenance of policies, procedures, and training materials.
• Independently develop business and application knowledge to ensure continued effectiveness in the role.

Required Qualifications, Skills, and Capabilities:

• Strong verbal and written communication skills in English and Mandarin: business-level proficiency in Mandarin is required, alongside fluent English.
• Minimum 5 years of Customer Service experience.
• Minimum 2 years of Technical Support experience.
• Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
• Effective analytical approach and complex problem-solving skills.
• Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization.
• Maintain awareness of multiple work streams simultaneously.
• Ability to work outside of normal coverage hours as needed (including weekends and holidays).
• Ability to work remotely.
• Build and maintain good working relationships with business partners and technology.

Preferred Qualifications, Skills, and Capabilities:

• Robust knowledge and familiarity with text-based file formats and experience with Wholesale Payments processes.
• Ability to translate complex technical information into simple terms.
• Communicate and consult with clients concerning highly sensitive information.
• Effectively manage operational risk through adherence to established procedures and controls.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

IT Support

Salary Range:
$694 to $866 per month

Join a fast-growing IT services company and take your first step into a long-term career in tech This role starts with data entry and grows into full-fledged IT support. You'll work directly under the CTO and collaborate with the FAST Team, building technical skills in a supportive, fast-paced environment.

What You'll Do:

• Begin with data entry responsibilities by copying and entering information into the company's internal systems—accuracy and attention to detail are key.
• Assist with basic IT tasks such as user management, password resets, and printer troubleshooting to support day-to-day client needs.
• Manage incoming helpdesk tickets through voice and chat support, offering first-level troubleshooting and escalating as needed.
• Utilize systems like Active Directory and Office 365 for user access updates, permissions, and account support.
• Work closely with the FAST Team and tech leadership to build skills and gradually transition into more technical responsibilities over time.

Who You'll Work With:

Be a part of a dedicated IT team focused on long-term employee development and technical growth. You'll report directly to the CTO and work in close collaboration with the FAST Team to support end users and build a strong foundation in tech.

Who We're Looking For:

• Foundational IT Knowledge:
  Coursework or certifications (e.g., CompTIA A+, IT fundamentals) that show readiness for a career in tech.
• Eager to Learn:
  You're looking for your entry point into the tech world and want to grow into a full support role.
• Detail-Oriented:
  Especially important in the initial data entry phase where precision and consistency are essential.
• Tech-Savvy:
  Comfortable using systems like Active Directory, Microsoft 365, and learning new tools.
• Communicative:
  Able to interact clearly and efficiently via phone and chat with internal teams and clients.
• Experience:
  General work experience is required.

Why Join Us?

• Impact:
  Start in data entry, grow into a full IT support role, and make a tangible difference in how users experience tech.
• Culture:
  Be part of a growth-minded team that emphasizes mentorship, technical training, and career development.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule:
  Sunday to Friday, 9:00 AM – 6:00 PM EST
• Employment Type:
  Full-time

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in tech support

We are an equal opportunity employer and value diversity at our company.

About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at

Why join us?
Ultimately, Workato believes in fostering a
flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
. We are driven by
innovation
and looking for
team players
who want to actively build our company.

But, we also believe in
balancing productivity with self-care
. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you

Also, Feel Free To Check Out Why

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Responsibilities
We are looking for an exceptional
Business Technology Support Analyst
to join our growing team. In this role, you will be involved in managing and evolving our internal support operations, ensuring efficient resolution of technical issues, and driving scalable improvements across tools, workflows, and employee experience. You will also be responsible for:

• Owning and resolving complex, high-impact technical issues across collaboration tools, endpoint management, SaaS platforms, and user access.
• Managing and optimizing our ticketing system and support workflows (e.g., Jira), ensuring SLAs, CSAT targets, and operational metrics are consistently met.
• Analyzing support trends and proactively identifying root causes, systemic issues, and automation opportunities.
• Improving and owning the user lifecycle process: provisioning, deprovisioning, access audits, and identity management (Okta, Google Admin, SCIM)
• Leading internal IT initiatives and projects from onboarding automation to SaaS rollouts and process redesign.
• Driving documentation efforts, building detailed SOPs, process maps, and internal KB articles to scale support and improve self-service.
• Delivering training and onboarding experiences for employees to boost productivity and tool adoption.
• Contributing to cross-functional initiatives, including SaaS rollouts, audits, compliance, and internal tool improvements.

Requirements
Qualifications / Experience / Technical Skills

• 5+ years in IT Support, Service Desk, or Business Technology roles in fast-paced, high-growth environments.
• Advanced troubleshooting skills across hardware, software, identity systems (e.g., Okta), and productivity tools (e.g., Google Workspace, Slack, Zoom)
• Comfortable using and maintaining ticketing and documentation platforms (Jira, Confluence, ServiceNow) and reporting with tools like Sigma.
• Experience with identity/access management, lifecycle automation, and user provisioning (e.g., SCIM, Google Admin, Okta Workflows)
• Demonstrated success managing and delivering IT projects from scoping and stakeholder alignment to execution and documentation.
• Exposure to or proficiency in automation platforms (e.g., Workato) and scripting (e.g., Google Apps Script, PowerShell)
• Familiarity with support dashboards, service metrics, and tools like Sigma or Tableau.

Soft Skills / Personal Characteristics

• Demonstrates strong ownership and accountability; proactively identifies issues and implements effective solutions with minimal oversight.
• Possesses advanced diagnostic and problem-solving capabilities, with a focus on addressing root causes rather than surface-level symptoms.
• Balances day-to-day support demands with a strategic approach to long-term process and service improvements.
• Communicates complex technical concepts clearly to non-technical stakeholders and facilitates effective cross-functional collaboration.
• Maintains a high level of organization and attention to detail, ensuring consistent documentation and scalable IT operations.
• Thrives in dynamic, fast-paced environments while maintaining composure and focus under pressure.
• Committed to enhancing the employee experience through proactive, user-centric, and high-impact IT support delivery.

Company Description

Alcor Services is an emerging job board dedicated to helping individuals find employment with their ideal companies. Our mission is to assist job seekers in landing their dream jobs while providing recruiters with the perfect candidates. We pride ourselves on fostering a collaborative workplace that prioritizes the best experiences for job seekers and recruiters alike.

Role Description

This is a full-time, on-site role based in Tarlac for an Information Technology Support Specialist. The specialist will provide daily technical support, troubleshoot issues, manage and maintain desktop computers, and offer help desk support. The role involves addressing IT-related concerns and ensuring smooth technical operations within the company.

Qualifications

• Experience in Technical Support and Troubleshooting
• Proficiency in working with Desktop Computers and general Information Technology practices
• Skills in providing Help Desk Support
• Strong problem-solving abilities and attention to detail
• Excellent interpersonal and communication skills
• Ability to work effectively on-site in Tarlac
• Bachelor's degree in Information Technology, Computer Science, or related field preferred
• Previous experience in a similar role is a plus

Why Opus?

At Opus, integrity isn't just a principle. It's how we do business. As an independently owned company operating in seven countries, we've built our success by staying true to our values: questioning everything, embracing change, building not buying, winning together, and doing the right thing. Our employees see the difference - we're a certified Great Place to Work in Canada, the USA, Ireland, and the Philippines. If you share our beliefs and want to be part of a team that values innovation, accountability, and doing the job right, we'd love to connect.

This Opportunity

We are seeking a gifted IT professional with the ability to take on tasks quickly and bring them to completion with minimal supervision. This position will primarily support local users and some remote users. The ideal candidate should have demonstrated experience in IT Helpdesk roles.

Description:

• This position's primary role will be assisting in general IT support for the business. The position assists in providing technical assistance and support related to computer systems, hardware, and/or software.
• Responds to inquiries, runs diagnostic programs, isolates problems, and determines and implements solutions.
• Assists in coordinating the use and continual operation of systems and applications as it relates to Technology.
• Supports and troubleshoots in-house developed applications.
• Produce reports/metrics about health and performance of various IT related systems.
• Provides Helpdesk support to local and remote users.

Responsibilities:

• Assigning and resolving Helpdesk tickets
• Documenting process improvements and effects
• Support of in-house applications
• Perform first-level diagnosis and troubleshooting support to end-users
• Escalate complex incidents to appropriate support personnel/team
• Maintain inventory of all equipment, software and software licenses
• Assist with onboarding of new users, clients, and/or employees
• Assist with exit process of users
• Install, test and configure new workstations, peripheral equipment and software

Skills and Qualifications:

General:

• BS degree in Information Technology, Computer Science or equivalent working experience
• Good written and verbal communication skills
• Demonstrated experience working in a team environment
• Multi-tasking skills

Helpdesk:

• Experience supporting 100+ users (locally and remotely)
• Demonstrated experience with Helpdesk support
• Demonstrated experience with hardware support
• Advanced troubleshooting skills