405 Technology Innovation jobs in the Philippines

Sourcing Unit Innovation and Technology

Unilever

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Job Description

About Unilever
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives

of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Main Job Purpose
The
SUIT Engineer
will function as support for the change management role on projects, ensuring all inputs are available and SC is geared up for deployment including new innovations, VIP, product transfers, rollouts, recipe changes and line extensions with an agreed time plan.

He/She will also apply extensively the full range of Focused Improvement/Quality and EEM pillar methods and tools to counter losses identified in the areas of Safety, Quality, Cost Deployment, Customer Service and Logistics and optimize the cost for projects.

SUIT Engineer will also support the validation of all process improvements and the establishment of revised basic conditions on the line. A core deliverable is to eliminate losses and wastes & increase the stability of the line to support the transition of traditional line teams to semi-autonomous teams.

Requirements

  • Engineering (preferably Mechanical or Electrical) degree educated or equivalent experience and digital savvy.
  • Good Knowledge of Process and Technology / Equipment associated with an FMCG company.
  • Has specific skills in AUTOCAD / Solid works – which can help in the equipment re-layouts and technical design discussions.
  • Basic know-how on TPM, WCM, Six Sigma and UMS equivalent
  • Able to prepare machine/ process stream specifications and machinery project management networks.
  • Good understanding of the materials conversion processes.
  • Prior food manufacturing experience and has in-depth knowledge on process and filling technology.

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience, and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

This advertiser has chosen not to accept applicants from your region.

Sourcing Unit Innovation and Technology

₱900000 - ₱1200000 Y Unilever

Posted today

Job Viewed

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Job Description

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives

of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Main Job Purpose:

The SUIT Engineer will function as support for the change management role on projects, ensuring all inputs are available and SC is geared up for deployment including new innovations, VIP, product transfers, rollouts, recipe changes and line extensions with an agreed time plan.

He/She will also apply extensively the full range of Focused Improvement/Quality and EEM pillar methods and tools to counter losses identified in the areas of Safety, Quality, Cost Deployment, Customer Service and Logistics and optimize the cost for projects.

SUIT Engineer will also support the validation of all process improvements and the establishment of revised basic conditions on the line. A core deliverable is to eliminate losses and wastes & increase the stability of the line to support the transition of traditional line teams to semi-autonomous teams.

Requirements:

  • Engineering (preferably Mechanical or Electrical) degree educated or equivalent experience and digital savvy.
  • Good Knowledge of Process and Technology / Equipment associated with an FMCG company.
  • Has specific skills in AUTOCAD / Solid works – which can help in the equipment re-layouts and technical design discussions.
  • Basic know-how on TPM, WCM, Six Sigma and UMS equivalent
  • Able to prepare machine/ process stream specifications and machinery project management networks.
  • Good understanding of the materials conversion processes.
  • Prior food manufacturing experience and has in-depth knowledge on process and filling technology.

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience, and leadership.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

LI-DNP
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Lead Specialist, Learning Innovation and Technology

₱1200000 - ₱2400000 Y TTEC

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Job Description

Lead Specialist, Learning Innovation and Technology

Your potential has a place here with TTEC's award-winning employment experience. As a Lead Specialist, Learning Innovation & Technology working remotely in Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What you'll be doing:

Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? You'll conceptualize and successfully implement curricula for sustained business growth. You'll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you'll communicates with external clients to align on training needs and results.

You'll report to Senior Manager of Learning & Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals.

During a Typical Day, You'll

§ Evaluate current learning technology functionalities and provide feedback on improvement opportunities to learning technology vendors

§ Provide feedback on functionalities, access, integrations, and data harnessing to learning technology vendors and TTEC's IT teams

§ Oversee deployments of learning design and delivery solutions by collaborating with LXD leaders, project managers, training delivery leaders, and IT teams

§ Perform research and development regarding new and potential features of learning technologies in partnership with learning technology vendors and TTEC's IT teams

§ Build prototypes for learner-centric, effective, efficient, and data-driven learning technologies for the solutions proposed by learning solutions architects

§ Create and facilitate demos, workshops, and educational sessions on learning innovation and technology for internal teams and TTEC's clients, showcasing how automation and innovation drive engagement, productivity, and speed to proficiency while championing science-backed learning methodologies

§ Collaborate with TTEC's Information Security on learning technology security features and approvals (e.g., UAT, integrations, SSO, URL whitelisting, etc.)

§ Research emerging trends in learning science and technology, particularly in the space of NLP, generative AI, and agentic AI

What You Bring to the Role

§ Bachelor's degree in IT/computer science/digital learning/e-learning/education or similar field (a certificate/coursework in digital media/multimedia is desired)

§ Advanced Internet skills and computer knowledge

§ Knowledge of and practical application of adult learning theory, user design, and learning design principles (knowledge of and experience in agile approaches to design and product management (e.g., scrum and/or rapid prototyping desired)

§ 4+ yrs of experience in:

o Learning design and delivery technologies (e.g., LMS/LXP, authoring tools for rapid learning design, game-based learning apps, training delivery platforms (including videoconferencing tools), interactive presentation tools, collaboration apps, etc.) and their access (e.g., SSO, mobile access) and integrations (e.g., APIs)

o Creating learning content using advanced features in audio- and video-editing tools (e.g., Adobe Premiere, Camtasia, etc.)

§ Knowledge of emerging technologies in L&D (e.g., XR, NLP/NLU, and AI, especially LLMs and RAG methods and agentic AI)

§ Proficiency in MS Office (esp. using advanced features in PowerPoint and basic features in Excel)

§ Experience in learning data analysis to effectively evaluate behavioral and business impact of training programs

Behavioral Skills You'll Need:

§ Excellent communication skills (both verbal and written), particularly facilitation and presentation skills (advanced English skills (CEFR: C1) for offshore locations)

§ Good analytical and problem-solving skills

§ Excellent organization and prioritization skills (Ability to manage multiple responsibilities and priorities in a fast-paced and time-critical environment)

§ Strong collaboration skills in a highly matrixed environment, influencing, persuading, and working closely with several stakeholders from L&D, IT, Operations, Product, and Sales

§ A high level of innovation and creativity

§ A self-starter, proactive, and goal-oriented, working independently and requiring little guidance and direction

Visit for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

LI-Remote
Primary Location

: PH-Central Luzon-Pampanga

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Sourcing Unit Innovation and Technology (SUIT) Engineer

Cavite, Cavite Unilever

Posted 4 days ago

Job Viewed

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Job Description

ABOUT UNILEVER
Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. You will work on brands that are loved and improve the lives
of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.
Main Job Purpose:
Th e SUIT Engineer will function as support for the change management role on projects, ensuring all inputs are available and SC is geared up for deployment including new innovations, VIP, product transfers, rollouts , recipe changes and line extensions with an agreed time plan.
He/She will also apply extensively the full range of Focused Improvement/Quality and EEM pillar methods and tools to counter losses identified in the areas of Safety, Quality, Cost Deployment, Customer Service and Logistics and optimize the cost for projects.
SUIT Enginee r will also support the validation of all process improvements and the establishment of revised basic conditions on the line . A core deliverable is to eliminate losses and wastes & increase the stability of the line to support the transition of traditional line teams to semi-autonomous teams.
Requirements:
+ Engineering (preferably Mechanical or Electrical) degree educated or equivalent experience and digital savvy.
+ Good Knowledge of Process and Technology / Equipment associated with an FMCG company.
+ Has specific skills in AUTOCAD / Solid works - which can help in the equipment re-layouts and technical design discussions.
+ Basic know-how on TPM, WCM, Six Sigma and UMS equivalent
+ Able to prepare machine/ process stream specifications and machinery project management networks .
+ Good understanding of the materials conversion processes.
+ Prior food manufacturing experience and has in-depth knowledge on process and filling technology.
We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience, and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
#LI-DNP
Job Category: Supply Chain
Job Type: Full time
Industry:
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Lead Specialist, Learning Innovation and Technology-Skills Intelligence

₱900000 - ₱1200000 Y TTEC

Posted today

Job Viewed

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Job Description

Your potential has a place here with TTEC's award-winning employment experience. As a Lead Specialist, Learning Innovation & Technology working remotely in Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What You'll Be Doing
Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? You'll conceptualize and successfully implement curricula for sustained business growth. You'll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you'll communicates with external clients to align on training needs and results.

You'll report to Director of Learning & Development and will be a key part of this team with impacting our global operation as part of a world class team of professionals.

During a Typical Day, You'll

  • Define and maintain a dynamic skills taxonomy and work ontology across the organization
  • Create and manage living role profiles based on tasks, skills, and evolving capabilities
  • Integrate skills intelligence across HR technologies (LMS, ATS, HRIS, talent marketplaces)
  • Partner with analytics teams to generate dashboards and insights from skills data
  • Support internal mobility by matching employees to roles and gigs via skill profiles
  • Map skills to business outcomes and OKRs to drive strategic workforce planning
  • Establish governance for skills data, including ownership, ethics, and update cycles
  • Pilot and scale use cases such as upskilling, succession planning, and gig work
  • Facilitate a cross-functional learning cohort to drive adoption and continuous improvement

What You Bring To The Role

  • Bachelor's degree in HR, Organizational Development, Learning Technology, or related field
  • 4+ years of experience in talent development, workforce planning, or HR technology
  • Strong understanding of skills-based talent frameworks and work architecture
  • Experience with HR systems (LMS, ATS, HRIS) and their integration via APIs or middleware
  • Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
  • Familiarity with skills platforms, talent marketplaces, or work intelligence tools
  • Knowledge of agile methodologies and iterative design approaches
  • Experience in consulting, BPO, or other complex, matrixed organizations is a strong plus

Behavioral Skills You'll Need

  • Strategic thinker with a systems mindset and strong execution skills
  • Excellent collaboration and stakeholder engagement across functions and levels
  • Strong communication skills, both verbal and written
  • High attention to detail and commitment to data integrity
  • Proactive, curious, and adaptable in a fast-changing environment
  • Comfortable navigating ambiguity and driving clarity through structure
  • Passion for innovation in talent development and the future of work

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location
PH-Central Luzon-Pampanga

This advertiser has chosen not to accept applicants from your region.

Product Development

₱600000 - ₱1200000 Y Ecoingenuity Inc.

Posted today

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Job Description

Job Description:

  • Market analysis to identify the product trends and to understand the competition within an industry or type of product through the analysis of demand and supply, degree of
  • competition, prospects to provide competition or provide a high return on investment
  • Examine competitor's products identify important features and compare them with the existing company products
  • Customer survey to assess needs we can address via a new product or service that Jacinto & Lirio may offer
  • Collaborate with the Sales department to better understand customer demands
  • Existing designs or pegs that we can improve on or not yet available in the Philippines and other international markets
  • Create product specifications and packaging including a list of possible new features based on the research findings

GENERAL INTERNSHIP DETAILS:

Please note that we do not provide internship allowances, just experience and learning :)

Work Schedule: (this can be adjusted according to students' class schedules should it overlap with school)

  • Mondays - Saturdays
  • 8 Hours/Day (flexi-time)

Duration:

  • Apprentice: 480 hours
  • Team Leader: 600 hours
  • Senior Core: 1 year or more

Job Types: Full-time, Fixed term, Temporary, OJT (On the job training), Fresh graduate

Contract length: 3 months

Benefits:

  • Flexible schedule
  • Flextime
  • Work from home

Work Location: In person

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Product Development

San Juan, La Union ₱250000 - ₱300000 Y Ecoshift Corporation

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Job Description

Job description:

The Product Development Specialist is responsible for leading the development and improvement of products in the LED lighting and construction materials category, including electrical wiring devices, plumbing, and other emerging product lines. This role involves advanced research, market analysis, supplier engagement, and cross-functional coordination to translate product ideas into commercially viable solutions.

MAJOR RESPONSIBILITIES:

1.Conduct in-depth product research and benchmarking to identify gaps and innovation opportunities.

2.Lead the planning and execution of new product development initiatives from concept to launch.

3.Prepare and review technical specifications, product briefs, and feasibility studies.

4.Coordinate with suppliers, manufacturing partners, and internal stakeholders to ensure product quality and market fit.

5.Evaluate and recommend product improvements based on user feedback, industry trends, and performance data.

6.Ensure that products comply with applicable standards and certifications (PNS, IEC, etc.) before launch.

7.Provide technical support and product training to internal teams as needed.

8.Monitor product performance post-launch and lead continuous improvement efforts.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Work Location: In person

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Product Development

₱900000 - ₱1200000 Y Burlington Industries Philippines Inc

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Job Description

JOB SUMMARY

The primary responsibility of this position is to develop new products, improve existing products in order to meet customer expectations effectively, and ensure to combine all the design coming from a brand artist, business, and engineering skills to create products that meet both sales and marketing requirements.

QUALIFICATIONS

  • Team Leadership, Project Management, and Product Management skills
  • Experience in software development and product development
  • Strong problem-solving and decision-making abilities
  • Excellent communication and interpersonal skills
  • Ability to collaborate and coordinate with cross-functional teams
  • Strong organizational and time management skills
  • Experience in the socks industry is a plus
  • Bachelor's degree in Engineering, Computer Science, Business, or related field
  • At least 1-3 years of working experience in product development and product management
  • Knowledgeable in using design software (ENEAS, Adobe Photoshop, Adobe Illustrator, Corel Drawing, Graphic Bitmap).

Job Type: Full-time

Benefits:

  • On-site parking
  • Paid training
  • Pay raise

Work Location: In person

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Strategy and Innovation Assistant Manager

Taguig, National Capital Region ₱1500000 - ₱2500000 Y Aboitiz Construction, Inc.

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Job Description

The Strategy and Business Excellence Assistant Manager (SBE-AM) aims to assist the Strategy and Business Excellence Manager (SBE-M) in facilitating the strategic planning process and monitoring of strategic and operational initiatives of all functional groups aligned with the business strategies, and as documented in the balanced scorecard and annual strategic and operational plans (ASOPs).

Qualifications:

  • Graduate of a Bachelor's degree in Accounting, Business, Engineering or other relevant fields.
  • At least 8 years of relevant experience in strategic planning
  • Strong analytical, problem-solving, communication, and interpersonal skills are crucial for success in this role.
  • Experience in ERP implementations is an advantage
  • Experience in using tools like MS Visio, Lucid, MS Excel, Canva

Job Type: Full-time

Application Question(s):

  • What's your expected monthly basic salary?
  • How many years' experience do you have as a Strategic Planner?
  • How many years' experience do you have as a Corporate Planning Officer?

Work Location: In person

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Assistant Manager-Product Development-Product Development

₱1500000 - ₱3000000 Y EXL Service

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Job Description

Job Description: Performance parameters:

  • Excellent classroom management and training effectiveness

  • Timely compliance and proper documentation of coaching and feedback forms

  • Assess, evaluate and analyze training needs through follow-up sessions

  • Strict compliance to client and organizational rules and directives

  • Maintain customer relations at a professional level to guarantee client satisfaction rating

  • Demonstrates ability to anticipate potential problems and take appropriate corrective actions

  • Understanding of end-to-end processes and appreciation of critical parameters

  • Adherence to attendance and schedule

Organizational Relationships

  1. Primary Internal Interaction

A. Reports to:

o Lead Assistant Managers, for the purpose of identifying training needs and follow-up

B. Supervises:

o Process Trainers, for the purpose of training, up-skilling, coaching and assessing work readiness

o Trainees, for the purpose of evaluating training effectiveness

C. Collaborates with:

o Enabling Function Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff)

o MIS and WFM, to monitor schedule, productivity and attendance

o Supervisors, for the purpose of reporting performance, seeking assistance and support for any training concerns, monthly evaluation of performance, developing training modules, and updating of training curriculum

o Quality team, for the purpose of collaborating, identifying top drivers, clarifying audits and updating process management

  1. Primary External Interaction

A. Stateside Counterparts

B. Product Customer (Providers, Members, Vendors)

Responsibilities: People Management

  • Encourages best practice sharing and collaboration to optimize team processes and constantly keeps the business and client/internal customer at the forefront

  • Encourages & demonstrates respect for others and what they bring to the table

  • Effectively manages diversity within the team, demonstrates sensitivity and respect for differences in culture/ businesses

  • Provide coaching and feedback to team members. Identifies development areas and helps the individuals and the team to improve their performance and enhance their potential

  • Proactively shares information, progress and credit to constantly reinforce team work within the team

  • Creates a healthy balance between individual performance and team performance

  • Demonstrates a keen interest in retention management and employee engagement and proactively creates plans and strategies for improvement

  • Ensure compliance to client and organizational policies and procedures

2) Process Training Improvement

  • Thinks of ways to enhance the Client's business

  • Assist in assessing and addressing developmental/training needs of employees across the process

  • Develop & implement an effective system for process updates as and when required by the process/clients

  • Design and/or enhance training/instructional materials, teaching aids and devices

  • Update Training curriculum on an ongoing basis

  • Conduct training follow up sessions and measuring effectiveness of training

  • Work with stakeholders to create capability building strategy based on communication-related skills identified as necessary to achieve overall organization goal

  • Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training material

  • Designing training aids like activities, role plays, case studies, etc. in order to make the training session more lively and interactive

  • Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards

  • Identification of appropriate methodology for the implementation of training

  • Training and certification of trainers on the training modules

  • Building PPTs and other material and participate in presentation to the client/ internal customers

3) Customer Satisfaction

  • Develops and manages relationships with key stakeholders and aligns their efforts towards common business objectives

  • Understands & anticipates client's business needs concerns & issues, and monitors progress to achieve results

  • Creates an internal environment where client is the focus of the business through appropriate communication, recognition and rewards

  • Handle client feedback and escalations

4) Other Functions

  • Partake during client visits

  • Steps up for the process in the absence of the Lead Assistant Manager

Qualifications: Eligibility Criteria

  • At least 12 months tenure in EXL

  • At least 12 months in the current role

  • Should not be on PDP within 6 months from date of NOD

  • Should have not received a PIP in the past 12 months

  • Minimum of 4.0 rating in the last 6 months (Goal and Competency)

  • Must have no issues on Attendance and Reliability (<5% Absenteeism score for the last 6 months)

  • Preferably has previous experience in the training field or Nursing Academe

  • Positive feedback from local leadership and their leadership teams

  • Communication Skills Requirement (B2-C1 in HLEAP)

Core Competencies

Client Focus

  • Understands & anticipates Clients business needs concerns & issues, and monitors progress to achieve results

  • Benchmarks best in class performance and creates and achieves aggressive standards

  • "Sponsors" the client's interest within the organization and influences action, where required to achieve client objectives

  • Builds personal rapport, and is able to influence client thinking, and decision making

  • Creates an internal environment where client is the focus of the business through appropriate communication, recognition and rewards

  • Thinks of ways to enhance the client's business

  • Partake in client visits

Collaboration and Teamwork

  • Creates a "solutions" mindset as different from a functional one and emphasizes common goals and objectives

  • Encourages best practice sharing and collaboration to optimize team processes and constantly keeps the business and client / internal customer at the forefront

  • Encourages & demonstrates respect for others and what they bring to the table

  • Shows openness to feedback and willingness to change

  • Effectively manages diversity within the team. Demonstrates sensitivity and respect for differences in culture/ businesses

  • Proactively surfaces and resolves conflicts and inter personal breakdowns

  • Proactively shares information, progress and credit to constantly reinforce team work within the team

  • Creates a healthy balance between individual performance/credit and team performance/credit

  • Develops and manages relationships with key stakeholders and aligns their efforts towards common business objectives

People Management

  • Proactively creates a talent pipeline for the organization by participating in processes for identifying and developing talent within the teams

  • Seeks to find solutions to succession planning in the team to ensure continuity of business

  • Creates challenging standards of performance for the team and reviews performance periodically, fairly and objectively

  • Makes the time to coach team members

  • Identifies development areas and helps the individuals and the team to improve their performance and enhance their potential

  • Creates an environment of meritocracy by rewarding and recognizing performance and talent

  • Has an eye for talent and participates actively in the process of talent acquisition

  • Demonstrates a keen interest in retention management and employee engagement and proactively creates plans and strategies for improvement

  • Talks the walk and enrolls others

  • Keeps and helps others create a healthy work life balance

Superior Implementation

  • Gets things done; takes ownership & accepts accountability

  • Creates specific plans to meet the goals, seeks to accomplish measurable results

  • Anticipates problems before they occur and finds solutions

  • Has a strong sense of urgency for getting work done, acts within deadlines, shows a significant level of effort, persistence, and time commitment to achieve goals and meet deadlines

  • Is able to rise to the occasion and multi-task when required

  • Takes initiative to build new capability for implementation in the future

Analytical Skills

  • Interprets data to create meaningful information and analysis

  • Generates multiple alternatives and is able to determine the most optimum course of action under the circumstances

  • Is able to learn from the experiences of others

  • Very good at understanding of new concepts, methods and ideas

  • Evaluates patterns and the credibility of sources of information

Feedback

  • Builds and maintains atmosphere where coaching, counseling and feedback are considered essential for better performance

  • Focuses on problem, not person

  • Effectively differentiates and identifies behaviors that can negatively / positively influence the process

  • Clearly and effectively communicates the detrimental / positive behaviors to the person receiving the feedback

  • Encourages commitment, openness and responsiveness

  • Demonstrates openness and active listening by seeking clarification, rephrasing statements and summarizing to check understanding

  • Offers non-judgmental responses, encourages exploration of feelings, concerns and aspirations

  • Provides positive follow-up to ensure performance/behavior improvement

Conformance with Policies/Compliances

  • Knowledge of applicable policies/regulations/compliances applicable to the function/organizational/industry/ Government and Client across geographies

  • Understands in-depth the various internal policies/compliance norms including Contractual/Safety/ISO/SOX and incorporates the requirements in day to day work

  • Proactively responds to applicable regulatory requirements by putting plans in place for implementation and follow ups including filing returns and other documentary procedures

  • Creates systems and checks to maintain these compliances and ensures maintenance of clear and precise records per the requirements

  • Keeps abreast with latest rulings/notifications/contractual changes and informs those concerned about the impact of the new legislations on the business

  • Applies knowledge of statutes and legal provisions to fully assess the impact of various legislation on the business and to get maximum advantage for the organization within the legal framework

  • Reviews compliance adherence on a regular basis

Communication

  • Excellent presentation skills creating the necessary understanding and impact and influencing the desired action

  • Communicates the vision, values and strategy of the company, and the progress with conviction and enthusiasm both internally and externally

  • Listens and seeks to understand. Is sensitive to bottom up feedback and uses it effectively

  • Is adept at using various communication media/ channels

  • One to one, open houses, focus groups, team meetings

  • Converts raw data into meaningful information

  • Writes clearly, succinctly and correctly

  • Avoid unnecessary use of jargons or complicated language

  • Demonstrates the ability to organize and present information to suit the needs and understanding of the audience

Operations Management

  • Demonstrates in-depth knowledge of key performance indicators

  • Develops and applies tactics to deliver service level agreements on a day to day basis (forecasting workload/providing requisite staffing/managing day to day technology issues etc.)

  • Establishes systems and processes to ensure sustained levels of performance

  • Uses appropriate tools / mechanism to report/review performance and take corrective action where required

  • Demonstrates ability to anticipate potential problems and take appropriate corrective actions

  • Uses quality techniques/tools to improve processes on a day to day basis

  • Effectively responds to client requirements at a short notice by realigning priorities

  • Converts reports into meaningful analysis and quantifiable actions

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