12 Technology Analyst jobs in the Philippines

About the job: Technology Analyst - RPA Automation Assistant Manager (Alabang) | Onsite
Work setup: Onsite (Alabang) br>
Qualifications/Requirements:

BACHELORS—COMPUTER SCIENCE, IT, ENGINEERING, or any related course < r>Minimum RPA Tools Experience: ServiceNow Predictive intelligence, AI/ML/Azure, Python
Automation Anywhere Certification is a plus or preferred
Experience with SQL or .Net or Intelligent Automation (IA) are all pluses/preferred.
A minimum of 5+ years experience as an RPA Developer is required
Master Certification on Any RPA tool is preferred
Willing to work ONSITE in Alabang

Responsibilities:

Implement Design, Development, validation, and Support activities in line with architecture requirements
Participate in knowledge management activities WITH the objective of ensuring the highest levels of service offerings to clients in your own technology domain WITHIN the guidelines, policies, and norms of Infosys.
Requirements Gathering—Understand the requirements (both functional and non-functional) by going through the specifications and with inputs from the business analyst IN ORDER TO participate efficiently in the design, development, and testing phases of the project. < r>Design—Do impact analysis and create Design Specifications as per the high-level design < r>Architecture—Understand the application architecture document and seek inputs from the architecture/design team to understand the overall architecture. < r>Development—Develop and review artifacts (code, documentation, and unit test scripts), conduct reviews for self and peers, conduct unit tests, and document unit test results IN ORDER TO build the application and make it ready for validation/delivery. < r>Implementation—Work on go-live activities as per the implementation plan in order to enable product ionization of the application without any issues. < r>Apart from this testing, production support, maintenance, and knowledge management are also part of the role & responsibilities.
Benefits:

HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities
24 Leaves Annually

Work setup: Onsite (Alabang)

Qualifications / Requirements:

• BACHELORS - COMPUTER SCIENCE, IT, ENGINEERING or any related course
• Minimum RPA Tools Experience: ServiceNow Predictive intelligence, AI/ML/Azure, Python
• Automation Anywhere Certification is a plus or preferred
• Experience with SQL or .Net or Intelligent Automation (IA) are all pluses/preferred.
• Minimum 5+ years experience as an RPA Developer is required
• Master Certification on Any RPA tool is preferred
• Willing to work ONSITE in Alabang

Responsibilities:

• Implement Design, Development, Validation and Support activities in line with architecture requirements
• Participate in Knowledge Management activities WITH the objective of ensuring the highest levels of service offerings to clients in own technology domain WITHIN the guidelines, policies norms of Infosys.
• Requirements Gathering - Understand the requirements (both functional and non-functional) by going through the specifications and with inputs from Business Analyst IN ORDER TO participate efficiently in the Design, Development and Testing Phases of the project.
• Design - Do Impact Analysis, create Design Specifications as per the high level design
• Architecture - Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture.
• Development - Develop and review artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and peers, conduct unit tests and document unit test results IN ORDER TO build the application and make it ready for validation / delivery.
• Implementation - Work on Go Live activities as per the Implementation plan in order to enable product ionization of application without any issues.
• Apart from this Testing, Production Support, Maintenance and Knowledge Management are also part of the role & responsibilities.

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 24 Leaves Annually

Work setup: Onsite (Alabang)

Qualifications / Requirements:

• BACHELORS - COMPUTER SCIENCE, IT, ENGINEERING or any related course
• Minimum RPA Tools Experience: ServiceNow Predictive intelligence, AI/ML/Azure, Python
• Automation Anywhere Certification is a plus or preferred
• Experience with SQL or .Net or Intelligent Automation (IA) are all pluses/preferred.
• Minimum 5+ years experience as an RPA Developer is required
• Master Certification on Any RPA tool is preferred
• Willing to work ONSITE in Alabang

Responsibilities:

• Implement Design, Development, Validation and Support activities in line with architecture requirements
• Participate in Knowledge Management activities WITH the objective of ensuring the highest levels of service offerings to clients in own technology domain WITHIN the guidelines, policies norms of Infosys.
• Requirements Gathering - Understand the requirements (both functional and non-functional) by going through the specifications and with inputs from Business Analyst IN ORDER TO participate efficiently in the Design, Development and Testing Phases of the project.
• Design - Do Impact Analysis, create Design Specifications as per the high level design
• Architecture - Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture.
• Development - Develop and review artifacts (Code, Documentation, Unit test scripts) conduct reviews for self and peers, conduct unit tests and document unit test results IN ORDER TO build the application and make it ready for validation / delivery.
• Implementation - Work on Go Live activities as per the Implementation plan in order to enable product ionization of application without any issues.
• Apart from this Testing, Production Support, Maintenance and Knowledge Management are also part of the role & responsibilities.

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 24 Leaves Annually

Requirements:

• Bachelors degree in computer science, IT, Engineering, or a related field
• At least 5 to 8 years of working experience in IT, with a focus voice infrastructure
• Must be amenable to working in shifting schedules
• Must be able to work onsite at BGC Taguig in US Shifts

Responsibilities:

• Provide L2/L3 support for Avaya Aura and Genesys Cloud CX platforms.
• Perform daily monitoring, health checks, and preventive maintenance of voice infrastructure.
• Manage incidents, service requests, and change tickets using ITSM tools.
• Collaborate with telecom vendors, service providers, and internal teams for issue resolution and escalations.
• Configure and optimize call flows, routing strategies, IVRs, and contact center functionalities.
• Support third-party integrations, including CRMs and analytics platforms.
• Participate in platform upgrades, patch management, and cloud migrations.
• Maintain detailed technical documentation, SOPs, and knowledge base articles.
• Stay current with platform updates, industry best practices, and security advisories.
• Ensure compliance with internal audit and vulnerability closure processes (e.g., CVE-ID tracking, Archer portal updates).

Technical Skills & Experience

Mandatory

• Hands-on experience with  Avaya Aura components: CM, SM, SBC, AEP, SMGR, CMS, AES.
• Proficiency in  Genesys Cloud CX administration, including call routing, API usage, and reporting. 
• Strong understanding of  SIP,  VoIP, and  telephony protocols.
• Familiarity with  call recording systems,  reporting dashboards, and  analytics tools.

Preferred

• Experience in cloud migration projects and hybrid voice environments.
• Integration knowledge with CRM platforms like Salesforce, ServiceNow, or similar.
• Exposure to security compliance and audit processes in voice infrastructure.
• Basic scripting or automation skills (e.g., Python, PowerShell) for operational efficiency.

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities

Requirements:

• Bachelors degree in computer science, IT, Engineering, or a related field
• At least 5 to 8 years of working experience in IT, with a focus voice infrastructure
• Must be amenable to working in shifting schedules
• Must be able to work onsite at BGC Taguig in US Shifts

Responsibilities:

• Provide L2/L3 support for Avaya Aura and Genesys Cloud CX platforms.
• Perform daily monitoring, health checks, and preventive maintenance of voice infrastructure.
• Manage incidents, service requests, and change tickets using ITSM tools.
• Collaborate with telecom vendors, service providers, and internal teams for issue resolution and escalations.
• Configure and optimize call flows, routing strategies, IVRs, and contact center functionalities.
• Support third-party integrations, including CRMs and analytics platforms.
• Participate in platform upgrades, patch management, and cloud migrations.
• Maintain detailed technical documentation, SOPs, and knowledge base articles.
• Stay current with platform updates, industry best practices, and security advisories.
• Ensure compliance with internal audit and vulnerability closure processes (e.g., CVE-ID tracking, Archer portal updates).

Technical Skills & Experience

Mandatory

• Hands-on experience with  Avaya Aura components: CM, SM, SBC, AEP, SMGR, CMS, AES.
• Proficiency in  Genesys Cloud CX administration, including call routing, API usage, and reporting. 
• Strong understanding of  SIP,  VoIP, and  telephony protocols.
• Familiarity with  call recording systems,  reporting dashboards, and  analytics tools.

Preferred

• Experience in cloud migration projects and hybrid voice environments.
• Integration knowledge with CRM platforms like Salesforce, ServiceNow, or similar.
• Exposure to security compliance and audit processes in voice infrastructure.
• Basic scripting or automation skills (e.g., Python, PowerShell) for operational efficiency.

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities

Company Description
Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.
As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.
Job Description
The Lead Technology Operations Analyst is responsible for working and liaising with AGS Program Office (PO) Teams to successfully sustain and evolve the technologies critical to the success of AGS client programs. This position includes developing a strong partnership, expertise, and oversight with specific Technology Partners, to ensure they strive for world-class service and remain committed to continuous improvement in their products and services to help AGS achieve both short-term and long-term Client business objectives.
This position will be recognized as the technical subject matter expert for the specific technology, working on complex configurations & enhancements and providing strategic consultation or resolution to AGS PO, Clients, and Technology Partners. This role is an AGS Technology Operations strategic position meant to drive significant improvements in PO processes, technologies, operations, efficiencies, and profitability.
The Lead Technology Operations Analyst assists the Tech Ops Manager with team management, leading, and coordinating strategy and development of the Tech Ops team.
Responsibilities:
+ Understands the business operations, goals, and strategies of all POs for their assigned VMS technology.
+ Responsible for working and liaising with PMOs to successfully sustain and evolve the technologies critical to the success of AGS client programs
+ Develops a strong partnership with VMS Technology Partners to align and lead them toward AGS client objectives, account goals, and priorities.
+ Monitors AGS360 (Salesforce) tickets and performs ticket trend analysis to drive optimization/innovation and address training opportunities.
+ Acts as VMS SME to identify areas of operational efficiencies and technology innovation for program improvements and growth.
+ Provides strategic consultation and technology solutions to PMO and clients.
+ Supports the team with PMO Tech Champ building content and hosting Tech Champ sessions.
+ Identifies opportunities and leads the planning, facilitation, and communication activities for significant technology releases for assigned accounts and with the team to ensure quality.
+ Acts as the escalation point for the POs about the VMS technology.
+ Collaborates with other GBS team resources to better serve our POs and Clients.
+ Establishes open communications with Technology Partners and PO teams.
+ Provides best-in-class solutions and expertise for all technology support processes, incidents, and service requests.
+ Facilitates and/or participates in client meetings around VMS technology issues, demos, or future service requests as required by the PO.
+ Responsible for complex configurations and enhancements involving the VMS Technology, granting appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality roll-out. Responsible for driving agreed-upon deliverables.
+ Supports new implementations and expansions, ensuring VMS setup is done in alignment with best practices and stabilizes accounts after go-live.
+ Performs quality Technology Solution Reviews to optimize current client delivery processes.
+ Support team initiatives outside of account support (EBRs, strategic initiatives etc).
+ Assists in the manager's absence for team management.
+ Leads and coordinates team strategy in partnership with the Manager
+ Plays an active role in how technology solutions and team strategies are designed and delivered
+ Responsible for the technical development of the Tech Ops team
+ Acts as POC for Support Coordinators and Tech Ops Analysts in complex / escalations / technical support
+ Elevated organizational relationships across operations and support teams, typically at the Manager and/or Director level.
Qualifications
+ Completed bachelor's degree required.
+ 1-2 years of experience in leading a team or a strong acumen for leadership
+ MSP and VMS experience (ex., Beeline, Fieldglass, IQN, Vndly, Simplify etc.)
+ Strong written and oral communication skills; Projects a strong, confident image to AGS PO, Clients, and Technology Partners.
+ Analytical Abilities - Aptitude for understanding applications, researching technical solutions, and analyzing information
+ Ability to quickly learn new technologies, design, create, and execute a project plan aligning with client delivery processes.
+ Ability to identify training needs for non-technical teams and coach accordingly.
+ Ability to identify trends in data and operations and collect required information to present a business case.
+ Ability to manage a team and develop them technically and professionally.
+ Ability to deliver to multiple demanding customers and tasks at once and make quality decisions.
+ Proficient with Microsoft Office Products such as SharePoint, Excel, Word, PowerPoint, and Outlook.
+ Previous SAAS and/or software administration and support experience (ex., Salesforce, Jira, Workday, Oracle, PeopleSoft etc.)
+ Ability to work with a diverse team of resources from AGS, our Technology Partners, and our clients, and reach consensus resolution on issues.
+ Ability to adapt quickly and possess flexibility with working in a constantly evolving field.
Additional Information
As a workplace, we focus on relationships - with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it's like to work at AGS by searching #LifeAtAGS on any social network.

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Technology Strategy Principal Analyst working remotely in the Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll Do:**
You will lead and support strategic technology initiatives across a global, remote-first team. This role requires a flexible, adaptable professional who thrives in dynamic environments and is comfortable with evolving responsibilities and priorities.
You'll report to the Senior Principal, Technical Project Management. You'll play a key role in driving IT process improvement initiatives that align with TTEC's vision of delivering world-class customer solutions.
**During a Typical Day, You'll**
+ Lead and manage global, cross-functional process improvement initiatives, including executive-level stakeholder engagement.
+ Develop and maintain performance reports to support continuous improvement and operational excellence.
+ Implement and monitor improvements using robust control planning and compliance measures.
+ Communicate project performance and updates across all organizational levels.
+ Create and deliver stakeholder presentations with supporting documentation and tools.
+ Recommend and implement process standards and methodologies, providing Lean Six Sigma expertise.
+ Support departmental improvements in tools, templates, and processes.
**What You Bring to the Role**
· BA/BS or equivalent experience
· Certified Six Sigma Black Belt with 5 years of hands-on experience in process improvement.
· Experience working in remote, global teams with a flexible and collaborative mindset.
· Comfortable with flexible work schedules and shifting responsibilities.
· Strong background in IT process improvement and project management.
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio, Project).
· Experience with Agile methodologies
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
**Title:** _Technology Strategy Principal Analyst - Remote_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _045EG_

The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
**Responsibilities:**
+ Formulate and define systems scope and project objectives through research activities and provide guidance to new or lower level analysts
+ Analyze business client needs, document requirements and new technology, and derive test cases
+ Define and analyze enhancements and assist in redesigning business processes and process automation
+ Prepare reports, metrics and presentations and exchange ideas/information in a concise and logical manner between business units and IT
+ Identify risk and consider business implications of the application of technology to the current business environment
+ Test systems to ensure projects meet requirements and identify system problems to develop solutions based on analyses
+ Resolve problems by translating business requirements into technical solutions and identifying and selecting solutions through the application of acquired technical experience and precedent
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-5 years of relevant experience
+ Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
+ Knowledge of applicable business systems and industry standards
+ Proven analytical, data analysis, organization and presentation skills
+ Demonstrated ability to manage a diverse project portfolio
+ Consistently passionate for research, ideation and exploration with understanding of business analysis procedures and concepts
+ Consistently demonstrate clear and concise written and verbal communication
+ Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Technology
---
**Job Family:**
Business Analysis / Client Services
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
**Responsibilities:**
+ Formulate and define systems scope and project objectives through research activities and provide guidance to new or lower level analysts
+ Analyze business client needs, document requirements and new technology, and derive test cases
+ Define and analyze enhancements and assist in redesigning business processes and process automation
+ Prepare reports, metrics and presentations and exchange ideas/information in a concise and logical manner between business units and IT
+ Identify risk and consider business implications of the application of technology to the current business environment
+ Test systems to ensure projects meet requirements and identify system problems to develop solutions based on analyses
+ Resolve problems by translating business requirements into technical solutions and identifying and selecting solutions through the application of acquired technical experience and precedent
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-5 years of relevant experience
+ Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
+ Knowledge of applicable business systems and industry standards
+ Proven analytical, data analysis, organization and presentation skills
+ Demonstrated ability to manage a diverse project portfolio
+ Consistently passionate for research, ideation and exploration with understanding of business analysis procedures and concepts
+ Consistently demonstrate clear and concise written and verbal communication
+ Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Technology
---
**Job Family:**
Business Analysis / Client Services
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.