57 Technical Trainer jobs in the Philippines

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

POSITION TITLE:Global Service Desk Training Specialist DEPARTMENT:Team Member Technology Xperience

CLASSIFICATION:ContractorDATE: April 7, 2025

The Service Desk Training Specialist will be responsible for developing, preparing, delivering, and facilitating the range of training programs at the Service Desk Center Level; involved in measuring and evaluating the training programs conducted; provide coaching and feedback to trainees; initiate, design, and implement training interventions. The Service Desk Training Specialist will also identify appropriate training solutions to address the knowledge and skill gaps of newly-hired and existing Service Desk Agents thereby leading to performance improvement of the account and lines of business

Shifts may include quarterly rotating times that may include early mornings, evenings, nights, and/or weekends.

• Facilitates New-Hire, cross-skill, and upskill classes
• Provides coaching and feedback to trainees on performance-related opportunities
• Designs training programs and develops or oversee the production of training handouts, instructional materials, assessments and manuals
• Interact with other Subject Matter Experts to collaborate on design initiatives, when appropriate
• Assesses training effectiveness and efficiency to ensure incorporation of taught skills and techniques into employees work behavior
• Administers Training Needs Analysis (TNA) to identify performance gaps and formulate training solutions to address the needs of the GSD.
• Works with the stakeholders and conduct the necessary research to draft instructor and participant training material
• Prepares and submits training reports in a timely manner
• Issues appropriate disciplinary actions to trainers/trainees in accordance to the company guidelines
• Accomplishes other tasks and projects assigned by the Service Desk Management Team

Competencies:

• Experience in Training and Development in a Contact Center/ Call Center level
• Experience in designing instructional strategies, designing instructional materials and evaluating results of specific improvement courses or programs
• Ability to follow all company policies and procedures, as well as internal departmental procedures.
• Ability to work in a team driven environment yet be able to work independently to complete daily expectations.
• Must have good organizational skills, good interpersonal communication skills (written and oral) and be detail oriented.
• Ability to make accurate, independent decisions based on data provided.
• Willingness to take ownership for owned work.
• Must be flexible and customer focused.
• Ability to multitask in a fast-paced environment.
• Possess a positive attitude.
• Ability to follow through and meet deadlines consistently.
• Ability to understand the financial impact of decisions made and balance them with customer satisfaction.
• Ability to multi-task and prioritize work

Qualifications:

• Bachelor's Degree - (I.T. Related Degree is a plus)
• Certification or strong knowledge on any Instructional Design Framework such as the ADDIE Model, Bloom's Taxonomy and Kirkpatrick's Levels of Evaluation
• Certified in Instructional Design and Development and conducting Training Needs Analysis

Physical Requirements and Working Conditions

• Physical Requirements: Those required in a typical office environment including sitting most of the time, finger dexterity for computer and paperwork, talking to convey detailed or important instructions, average hearing for normal conversations, and average visual acuity. Lifting and maneuvering of supplies, materials, or equipment weighing up to 50 pounds.
• Working Conditions: No hazardous or significantly unpleasant conditions.
• Travel Requirements:Up to 10%

In accordance with The Magna Carta for Persons with Disability, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the associate or others or which impose undue hardships on the organization. This job description is not intended to fully and completely describe all duties of the position. The incumbent will be required to complete other duties not specifically described herein as required by their supervisor.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

Qualifications:

• Minimum of 1-year experience in Communication Training.
• Must have a strong sense of urgency with the ability to multi-task in a fast-paced environment.
• Excellent Communication skills (written and oral), customer service skills and Project Management skills.
• Excellent problem-solving skills and organizational skills.
• Must have a proven track record of positive performance and reliability.
• Must be able to think "outside the box" to increase efficiency and improve effectiveness in executing responsibilities.
• Competent with MS Office Suite (includes Word, Excel, PowerPoint, Access, Visio, and Project)
• Competent with ServiceNow (Incident Management, Authorship, etc.)
• Competent with any Learning Management System (Adobe captivate, Articulate, etc.)
• Competent with Content Creation.
• Beginner Skills with Video Editing Tools.

Responsibilities:

• Develop technical training strategy for department.
• Establish training criteria and grading scales.
• Identify the learning needs, goals, and objectives. Understand the audience and their existing knowledge and skills.
• Plan the learning objectives, assessment tools, content, and delivery methods. Create a detailed blueprint for the training program.
• Shared responsibility for research of the content on the Knowledge Management tool. This is the sole source of information that the stakeholders, and partners, utilize to help internal Albertsons Customers (retail and backstage personnel).
• Serve as second level resource (SME) for the stakeholders, partners, and customers for the more difficult questions and problems.
• Create and assemble the content and learning materials based on the design plan. This includes writing, designing, and producing the training materials.
• Develops curriculum and utilizes training needs analysis and instructional design for different training needs. (Project, Third Party, Up-skill etc.)
• Document and maintain industry standards for technical training.
• Facilitates and conducts instructor-led, face-to-face and online/virtual training classes.
• Create training documentation, such as job aids, handouts, presentations, LMS and Web Training pages, videos, WBT Courses based.
• Shared responsibility for research of the content on the Knowledge Management tool.
• Follows up with New-Hires on a weekly and monthly basis and provide recommendations to the Managers and Supervisors on the status of the New-Hires. This includes verifying ticket accuracy, proper call resolution etc.
• Produce training reports on a weekly, monthly, and quarterly basis. Reports will be designed and created according to the needs of the requestor.
• Deliver the training to the target audience. This phase involves scheduling, logistics, and actual delivery of the training.
• Assess the effectiveness of the training program. This includes both formative evaluation (ongoing feedback during the process) and summative evaluation (final assessment after the training is completed
• Provide management with performance-based training evaluations.

NCS
, a subsidiary of Singtel Group, is a leading technology services firm with presence in the Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 13,000-strong team across 56 specializations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud, and platforms, as well as core offerings in application, infrastructure, engineering, and cybersecurity. NCS also believes in building a strong partner

ecosystem with leading technology players, research institutions, and start-ups to

support open innovation and co-creation.

We are seeking a passionate and experienced Technical Instructor. The ideal candidate will design, develop, and deliver high-impact technical training programs to internal teams, clients, and partners. This role bridges the gap between theory and practice, ensuring learners gain both conceptual understanding and practical skills aligned with our tech solutions.

Key Responsibilities:

• Curriculum Development:
  Design and update training materials, labs, and assessments for technical courses aligned with NCS's services.
• Training Delivery:
  Conduct engaging in-person and virtual training sessions for diverse audiences, including developers, engineers, consultants, and clients.
• Technical Expertise:
  Stay current with emerging technologies and industry trends to ensure training content remains relevant and cutting-edge.
• Collaboration:
  Work closely with partners, clients, solution architects, and client service teams to align training with use cases and client needs.
• Evaluation & Feedback:
  Assess learner performance, gather feedback, and continuously improve training effectiveness.
• Mentorship & Support:

Provide guidance and support to learners, fostering a growth mindset and technical excellence.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or related fields.
• Minimum 3–5 years of experience in academia (e.g., teaching, curriculum design) and/or corporate technical training.
• Proven experience in a tech solutioning company or similar environment.
• Strong knowledge of Java, JavaScript, and other cloud platforms, programming languages, etc.
• Excellent communication, presentation, and facilitation skills.
• Experience with Learning Management Systems (LMS) and instructional design tools is a plus.
• Certifications in relevant technologies (e.g., AWS, Azure, Google Cloud, Cisco, etc.) are advantageous.

Primarily responsible for delivering technical training programs on automotive servicing, vehicle fundamentals, troubleshooting, and other trainings to ensure optimal customer vehicle operation.

Qualifications

1. Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering or any related course
2. Must have Technical and Automotive knowledge
3. Strong understanding of equipment specifications and schematics, and technical documentation
4. With experience in training program development and designing technical course content
5. Strong interpersonal skills to interact with individuals at all levels of the organization
6. Effective communications skills, both verbal and written
7. Proactive individual with keen attention to details and good organizational skills
8. With an exceptional degree of creativity, resourcefulness, and analytical skills
9. Advanced Microsoft Excel and PowerPoint knowledge
10. Willingness to travel for trainings and seminars and client sites assisting onsite repairs and maintenance as needed

Qualifications:

• Bachelor's Degree in Engineering
• With previous work experience in construction engineering in a supervisory role
• Must have at least 3 years experience in teaching / training

Job Description:

This job will be responsible for the effective implementation of the technical training activities with particular focus on skilled workers.

The Technical Trainer shall collaborate with the L&D Lead in:

• Creating the overall technical training plan and implementation strategy for skilled workers
• Analyzing and evaluating the technical training courses and programs for skilled workers

The Technical Trainer shall also be responsible for:

• Designing, developing and delivering supplemental technical skills enhancement training for workers. This would include course materials (handouts, presentation materials etc.) and assessment tools to evaluate learners.
• Liaising with TESDA, third party technical training providers and assessment centers to ensure competency requirements for skilled workers on identified construction programs are met
• Communicating the TESDA NCII requirements for construction-related programs (carpentry, masonry, welding, scaffolding, etc.) to the project management team, as well as lead the effort to ensure skilled workers meet the required competencies
• Facilitating PCA - TESDA courses for First Balfour, as part of the agreement with PCA.

Technical Trainer- Alabang office

• 3 years as Trainer/
  Instructor/Lecturer/Professor
• 2 years as Developer
• Hybrid setup - 3 days onsite, 2 days WFH,
• Regular shift, 8-5pm

Qualifications:

1. Proficient and can teach other people in at least 2 of the following technologies:

• Java 8
• Linux
• Relational DB (MySQL/PostgreSQL/PLSQL)
• C
• C++
• Web Programming (HTML5, CSS, Bootstrap, JavaScript)
• MEAN Stack (MongoDB, ExpressJS, Angular, NodeJS)

RESPONSIBILITIES

• Conducts technical training programs for Isuzu dealerships on automotive servicing, vehicle fundamentals, and troubleshooting to ensure excellent customer vehicle operation.
• Sets training program KPIs and regularly evaluates the effectiveness of the programs through assessment results and observations. Provides recommendations of intervention action plans.
• Communicates effectively with stakeholders, subject matter experts, and process owners in developing accurate and up-to-date training materials.
• Seeks innovative methods in the implementation of the training programs through various platforms.
• Manages the training costs and ensures the efficient use of the company resources.

QUALIFICATIONS

• Graduate of Mechanical Engineering or related course.
• With at least 3 years of automotive technical training experience; training certification is a plus.
• Must have technical knowledge in commercial and light commercial vehicles.
• Proactive individual with keen attention to details and good organizational skills.
• With an exceptional degree of creativity, resourcefulness and analytical skills.
• Results-driven with the ability to thrive in a high-pressure work environment.
• Outstanding communication and presentation skills (verbal and written).
• With valid driver's license (LTO restriction of at least 2 or 3).

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Life insurance
• On-site parking
• Paid training
• Pay raise
• Staff meals provided
• Transportation service provided

Application Question(s):

• What is your level of technical knowledge in automotive vehicles (beginner / advanced / intermediate / expert)?

Experience:

• Training: 2 years (Required)

Work Location: In person

TECHNICAL TRAINER

Brief Description and Purpose of the Position

The Technical Trainer is responsible for designing and overseeing the delivery of comprehensive technical programs to employees by creating engaging training materials, conducting hands-on workshops, and assessing the effectiveness of the training sessions. This position is created to ensure that employees acquire the necessary technical knowledge, skills, and attitude needed to perform effectively in their jobs.

Competencies

Learning Design and Development

• Ability to create, design, and develop effective learning experiences and educational content that align with specific learning objectives, audience needs, and various delivery modalities
• Design, develop, and maintain technical training materials, manuals, presentation videos, and other educational resources
• Collaborate with subject matter experts to update training content based on technological advancements, industry best practices, and organizational needs
• Customize training programs according to the specific needs of departments, branches, or employees

Learning Implementation and Facilitation

• Ability to effectively implement and deliver learning initiatives, facilitate training sessions, and ensure transfer of knowledge and skills to learners

Supporting Actions

• Conduct and/or schedule learning sessions and workshops in a manner that ensures a clear understanding of technical concepts
• Coordinate with line trainers' availability for the schedule of certification programs and other technical programs
• Utilize various training methodologies (instructor-led training, e-modules, virtual classrooms, simulations, etc.) to cater to different learning styles
• Assess the learning progress of participants through a variety of assessment methods (written exams, demonstrations, etc.) in coordination with line trainers
• Evaluate program effectiveness through post-training evaluation and other identified metrics
• Conduct skills audits to measure transfer of learning on the job

Learning Assessment and Program Evaluation

• Ability to structure various types of assessments and rubrics needed to determine learner progress; Collect and analyze data to evaluate program effectiveness

Qualification Standards

Education: Degree in HRDM, Psychology, or behavioral sciences

Experience: 2 years in designing and facilitating learning sessions

Others:

• Excellent communication, presentation, and facilitation skills
• Proficient in using Microsoft Office
• Familiarity with Learning Management Systems is an advantage
• Passion to help employees learn and grow

Job Types: Full-time, Permanent

Benefits:

• On-site parking
• Paid training

Work Location: In person

Qualifications:

• Bachelor's Degree in Engineering
• With previous work experience in construction engineering in a supervisory role
• Must have at least 3 years experience in teaching / training

Job Description:

This job will be responsible for the effective implementation of the technical training activities with particular focus on skilled workers.

The Technical Trainer shall collaborate with the L&D Lead in:

• Creating the overall technical training plan and implementation strategy for skilled workers
• Analyzing and evaluating the technical training courses and programs for skilled workers

The Technical Trainer shall also be responsible for:

• Designing, developing and delivering supplemental technical skills enhancement training for workers. This would include course materials (handouts, presentation materials etc.) and assessment tools to evaluate learners.
• Liaising with TESDA, third party technical training providers and assessment centers to ensure competency requirements for skilled workers on identified construction programs are met
• Communicating the TESDA NCII requirements for construction-related programs (carpentry, masonry, welding, scaffolding, etc.) to the project management team, as well as lead the effort to ensure skilled workers meet the required competencies
• Facilitating PCA - TESDA courses for First Balfour, as part of the agreement with PCA.