333 Technical Team Lead jobs in the Philippines

Role description

This position will be responsible for the analysis, design, testing, development and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.

Duties and Responsibilities

• Responsible for designing, developing, testing, operating and maintaining products

• Takes full stack ownership by consistently writing production-ready and testable code

• Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs

• Performs analysis on failures, propose design changes, and encourage operational improvements

• Makes sound design/coding decisions keeping customer experience in the forefront

• Takes feedback from code review and apply changes to meet standards

• Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures

• Accountable for ensuring all aspects of product development follow compliance and security best practices

• Exhibits relentless focus on software reliability engineering standards embedded into development standards

• Embraces emerging technology opportunities and contributes to the best practices in support of the bank's technology transformation

• Contributes to a culture of innovation, collaboration and continuous improvement

• Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation

Skills

Non-negotiable/Required

• Basic Java

o OOP Concepts

o Pillars of Java

• Advanced Java

o Collections

o IO

o JDBC

o Threads

o Generics

• Spring/Springboot

• REST API

• ReactJS - 3 years above practical experience preferred)

• Java Rest API development using Java SpringBoot 3.0+, Spring Batch

• API Deployment in any one Cloud environment like Kubernetes, AWS, ApiGee, Azure, JUnit and API Testing

• Strong debug skills

• Deployment using CICD pipelines

• Splunk

• Hashi Vault

Other details

Nice-to-have/Advantage

• AngularJS

• Agile Development

• UML

• Design Patterns

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.

Role description

• Ensures all programs are fully tested and documented, in accordance with the company's development guidelines.

• Willingness to learn.

• Ensures that customer and company's information is kept secure in line with the acceptable use policy and other published security policies, standards and best practice

• Interacts with internal and external customers of the organization, to define requirements and develop solutions.

• Works within a cross-functional team in an Agile/SCRUM development cycle to deliver quality products to our external customers.

• Development and implementation experience within the ServiceNow CSM and ITSM domains.

• Must be skilled in ServiceNow client and server-side JavaScript and AngularJS.

• Ability to create and manage workflows using Flow designer and Workflow Editor.

• Proficiency with ServiceNow API architecture, Rest integrations and Scripted REST API development.

• Extensive knowledge in the Advanced Work Assignment module such as setting up channels, queues, assignment rules, handling agent presence and capacity and should be able to troubleshoot technical issues within the Agent Chat and Configurable workspace.

• Proficiency in Service Portal architecture such as creation of portals, pages, widgets, and the ability to create custom logic using AngularJS implementation.

• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.

• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS and HTML.

Skills

Non-negotiable/Required

• HOGAN Mainframe Cobol, JCL, IMS DB, MQ and VSAM development experience. Strong Endevor, FileManager, EZTRIEVE and TSO Development skills, Tool experience.

• Excellent debugging skills

• Good understanding of third-party dependency management and transitive dependency issues

• Strong knowledge on IMS database

• Understanding of the software development life cycle

• Experience with implementation and release management activities

• Good understanding of unit/system and functional testing methodologies

• Experience working in large transaction-based systems

• Experience writing technical designs

• Experience documenting technical functions

• Strong Communication and good leadership skills

• Have a strong ability and interest in working with a diverse range of technical and non-technical teams.

• Strong proclivity to follow coding standards and execute a best practices approach in build processes.

Other details

Nice-to-have/Advantage

• Preferred Banking domain knowledge

· Quality leadership and mentoring skills · Ability to work under minimal supervision

• Ability to foster strong collaboration among team members and multitask effectively

• Ability to investigate and recommend best practices and process improvements

• Detail oriented and able to debug complex errors.

Subject matter expert in:

• Programming

• Implementation

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.

Schedule: Monday to Friday (7:00 AM to 4:00 PM PHT)

What are we looking for?

Skills Required:

• 10+ years in web development, with at least 3 years in technical leadership or senior
  
  architect roles.
• Proven track record delivering complex CMS-driven platforms (Craft CMS with Twig)
  
  and custom full stack applications (Laravel, , React, TypeScript).
• Hands-on experience in cloud architecture, CI/CD pipelines, and high-performance API
  
  design.
• Backend: PHP (Laravel), , Python (AI/data), Go (high-performance services),
  
  MySQL with query optimisation.
• Frontend: React, Vue, , Tailwind CSS, TypeScripts
• CMS: Craft CMS (Twig), WordPress, Shopify.
• Cloud & DevOps: AWS (EC2, S3, CloudFront, RDS, Route 53, IAM), Vercel, Docker, Kubernetes, Terraform, CI/CD (GitHub Actions).
• Testing & Quality: PHPUnit, Jest, Cypress, Postman, static analysis, TDD/BDD.
• Security & Privacy: OWASP Top 10, dependency scanning, GDPR/privacy principles.
• Observability: Sentry, Datadog, Prometheus, OpenTelemetry.
• Advanced English reading comprehension and communication skills.
• Ability to read, understand, and apply documentation quickly.
• Communicate clearly with team members and stakeholders

What will you do?

The Technical Lead at Annix Digital is the key architect and technical strategist for our development team, ensuring that all digital solutions are scalable, performant, secure, and aligned with modern best

practices. This role combines hands-on technical expertise with leadership responsibilities—driving architecture decisions, guiding developers across frontend, backend, and full stack disciplines, and setting high standards for code quality, testing, and delivery. You will collaborate closely with Project Managers, Designers, the QA/Traffic Manager, and Senior Management to oversee the successful delivery of projects from a technical perspective. The Technical Lead is also accountable for defining and evolving technical standards, mentoring developers, evaluating emerging technologies, and shaping our approach to DevOps, observability, and platform scalability.

Key Responsibilities:

• Lead technical architecture planning and solution design across frontend, backend, and full stack projects.
• Review scopes, functional specifications, and user stories to identify risks, dependencies, and optimal technical approaches.
• Approve technical decisions, integration patterns, and infrastructure configurations.
• Directly develop high-quality full stack solutions using React, Vue, , TypeScript, PHP (Laravel), , Python, and Go.
• Create and maintain custom Craft CMS implementations using Twig and ensure smooth integration with APIs.
• Drive a cloud-first approach using AWS, Azure, or GCP, incorporating containerisation and infrastructure-as-code (eg. Docker, Kubernetes, Terraform).
• Ensure all solutions meet security, privacy compliance (GDPR, Australian Privacy Principles), performance, and accessibility standards.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our Australian client is the world's largest meat producer, and second largest food manufacturer with a global workforce of over 250,000 staff. The company is currently working through an exciting digital transformation strategy which provides global career opportunities. Specific roles will be sent to Australia for additional training.  

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Do you thrive in leading and mentoring staff, maintaining operational excellence and customer satisfaction across the after-hours support window? If yes, we want to hear from you

TECHNO-CODED PERKS – Enjoy these Benefits

• Comprehensive day 1 HMO including 10K medical reimbursement
• Additional HMO coverage for your dependent + dental coverage
• Free lunch meals, plus Monday breakfasts and Friday treats
• Psychiatric sessions included under your healthcare plan
• 24 Paid Time-Offs (with Annual leave conversion)
• Continuous career development & certifications
• Comprehensive life insurance coverage
• Travel & training opportunities overseas
• Annual appraisal based on merits
• Regular engaging company events
• Regular awards and recognitions
• Free annual Flu vaccinations
• Employee referral programs
• Accessible office sites – BGC, Eastwood and Alabang

About the RoleAs the After-Hours Help Desk Lead, you will manage our overnight/weekend support desk—leading and mentoring staff, ensuring ticket SLAs are met, resolving escalations, and communicating key issues to IT leadership.

You'll champion smooth, reliable service delivery outside standard hours while driving continuous improvement in processes, reporting, and support quality.

About Your Daily Tasks

• Team Supervision: Supervise and coordinate help desk staff during after-hours shifts (evening, night, weekends), ensuring timely response and resolution of tickets via phone, email, or chat.
• Escalation Management: Act as escalation point for Tier 1/Tier 2 issues, troubleshoot complex incidents, and escalate appropriately to higher-level teams.
• Performance Monitoring: Monitor performance metrics (First Call Resolution, SLA adherence, time-to-response/resolution, ticket volume) and drive continuous process improvements.
• Quality Assurance: Review ticket documentation, call recordings, and knowledgebase entries to uphold support consistency.
• Coaching & Development: Mentor and coach team members—provide technical guidance, support career development, and maintain staffing levels per shift.
• Shift Communication: Communicate shift performance, major incidents, and service issues to IT leadership in real time. Draft routine reports summarizing KPIs and incidents.
• Process & Documentation: Update and maintain Standard Operating Procedures for after-hours processes; refine incident escalation flow and team workflows.
• Incident Response: Participate in incident management and major disruption coordination when high-impact events occur.

About You and Your Experience

• 7+ years in a managed service or help desk environment in after-hours or shift leadership roles.
• Proven technical support background (Tier 1 / Tier 2) with hands-on troubleshooting of desktop hardware, OS, network, email, common applications.
• Familiarity with Microsoft Windows (Windows 10/11/Server), macOS, Active Directory / Entra ID, VPN, ticketing systems (Jira, etc.).
• Certifications such as ITIL Foundation, CompTIA A+/Network+, Microsoft Certified: Modern Desktop Administrator or equivalent.
• Experience implementing SOPs and KB maintenance to standardize support workflows.
• Basic knowledge of cloud platforms (Azure, Microsoft 365), remote support tools, and ticketing platform admin.
• Demonstrated leadership/mentorship skills, with ability to maintain team morale and performance in non-business hours.
• Strong written and verbal communication skills; capable of crafting shift summaries, incident reports, and documentation.

TECHNO GLOBAL TEAM: #WeAreTGT

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Experience a great career with great rewards in our vibrant offices located in BGC, Eastwood, Alabang, and Cebu. Apply now

Job Description

• Work with the Product Owners to develop the user stories provided
• Lead the team of developers and align technical direction
• Create technical solutions with the solutions architect
• Work on the releases and ensure that they are aligned with the product roadmap
• Work with the app support team to address system issues

Qualifications

At least 4 years of Software Development/Solutioning Experience

Chevron is accepting online applications for the position of Software Engineering Technical Leadlocated in Makati City, Philippines.

Chevron invests on its people to build technical and professional competencies through various training opportunities, development programs, mentoring/coaching engagements, and certification courses. All are applied through experiential learning and actual practice while solving real business problems, but in a safe, supportive, and "fail-fast" environment.

Technology will play a crucial role in unlocking ever cleaner and more affordable sources of energy. Chevron is seeking innovative, technology professionals with a desire to thrive in the global digital environment and help us lead the global energy transition. An IT career at Chevron offers you the opportunity to work in a technical environment with a global reach. We differentiate ourselves through the application of cutting-edge technology, and by taking a collaborative approach that includes in-house expertise, proprietary solutions, and strategic partnerships. We also offer flexible work schedules and very competitive benefits.

Join Chevron IT. Grow your skills with us and enjoy a great career with Chevron.

The Technical Lead role involves managing a team of IT professionals ensuring diverse top talent are retained. The role also involves overseeing the design, development and maintenance of different IT solutions ensuring security, reliability and scalability of solutions. The role requires engagement and partnership with different stakeholders and vendors.

As a Technical Lead, you will:

• Build team alignment, ensuring team has a clear understanding of the business global priorities. Hire, attract and retain talent for the delivery organization. Communicate and reinforce the desired work culture, including a focus on personal and process safety. Recognize accomplishments and team member contributions.
• Engage effectively with stakeholders and delivery partners, including peers at other locations, to align and execute prioritized and strategic initiatives. Support the digital enablement of business workflows and manage overall team performance and escalate any concerns.
• Oversee the execution and delivery of cost-effective, scalable and value driven IT solutions ensuing high availability and performance, integrating new technologies as needed. Enable others to work effectively and collaboratively in a multi-discipline, multi-function, multicultural, and matrix environment.

Required Skills:

• Demonstrated ability to lead technical teams and provide solution architecture guidance. Your leadership style should improve engagement and motivation to promote innovation, accountability, and professional growth within your team.
• A quick learner who can adapt and navigate in a dynamic environment through critical thinking and decision-making skills. Your organizational skills and ability to juggle multiple priorities without compromising quality.
• Outstanding interpersonal and communication skills, both written and verbal. Able to work effectively across multiple teams and vendors and influence them on strategic goals. You should be able to negotiate towards a Win-Win outcome.
• Broad technical IT Experience related to solution performance, reliability, cybersecurity, IT Compliance, outsourcing, modernization and agile delivery methodologies. Offer hands-on technical direction, ensuring solution is scalable, maintainable, and integrates with cutting-edge technologies.

Qualifications:

• A bachelor's degree in computer science, information technology, or a related field. Advanced degrees or certifications or specialized training in relevant areas will be advantageous.
• At least 5 years of experience in a technical lead or similar role. A proven track record of leading teams towards valuable outcomes.
• Development experience (e.g. .Net C#, Python, Node.JS, Angular), implementation and hands-on experience on different IT applications/systems (e.g. SAP S4 Hana, ServiceNow, Workday). Proficiency with SQL databases, familiarity with Linux/Unix systems, and Windows server environments.
• Proficiency in Cloud computing (e.g. Azure), Scripting (e.g. Ansible, BASH, PowerShell) and data analytics will be an added advantage.

Working with us

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop, and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

Benefits

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Hybrid work model - work remotely from home several days a week

Position Summary

We are looking for an experienced Technical Lead to join our IT Digital Team. You will work closely with our Digital, Marketing and IT stakeholders to help support and continue to grow our digital and integration platforms. You will play a key role in driving the technical direction, strategy, and execution of initiatives in the digital space. On a day-to-day basis, you will be responsible for understanding business requirements, overseeing the technical solutions by making architectural and design decisions and ensuring that all the development code delivered is of good quality and meet coding standards. Your role is hands on and may also include some coding and delivery of backlog initiatives within our PWA, Magento and other Digital Platforms.

Your technical background and experience will ensure you can offer the support and guidance required and being able to support and assist developers at code level. This role requires you to have a deep level of e-commerce, Magento, PWA, NextJS, React, API, and integration experience to influence the roadmap of our digital applications. Your focus will be mostly the technical implementation of our delivery and store-to-door optimisation initiatives. You will work within a fast-paced Agile software development environment and will work directly with leading technology vendors including Adobe, Shippit and Uber

Moreover, you will be required to have good facilitation skills that enable you to run various technical workshops with internal teams and vendors including, solution workshops, code review, knowledge sharing sessions and more. Reporting to the Head of Digital Delivery you will play a key role in driving technical success in BAU and Project space.

Key Accountabilities/Responsibilities

Key areas for support include customer facing ecommerce websites & system integration, order management, store and fulfillment operations, and digital & marketing technologies.

• Lead and provide input to solution design of digital solutions, considering scalability, security & performance.
• Conduct regular code reviews to ensure quality is maintained and meets coding standards.
• Report on the Development Quality Measures of our vendors on a regular basis.
• Work closely with cross-functional teams to understand the business requirements and suggest technical solutions.
• Provide solutions to complex issues and critical problems.
• Code development
• Provide technical leadership and guidance to the team and development vendors.
• Proactively identify continuous improvement opportunities in the digital and enterprise space
• Stay current with industry trends, emerging technologies and best practices.
• Identify and communicate technical risks and dependencies.
• Ensure our platforms are of high security standards and our environments are regularly patched.
• Provide leadership in improving software development at Greencross, considering Devops and CI/CD tools.
• Mentor and provide some training to your peers to help develop their technical knowledge.

Key Relationships

Internal:

• IT Team
• Product Team
• Business Stakeholders
• E-commerce Team
• Marketing Team
• IT Architecture & IT Operations
• IT Business Systems

External:

• Vendors & Providers

Qualifications and Experience Required

• Tertiary degree in IT/Computer Science preferred.
• Experience in a similar role is required.
• Experience with Magento 2 / Adobe Commerce Cloud, large scale PHP eComm web development experience is a must.
• Knowledge and/or integration experience with Marketplace Management, Order Management (Comestri experience preferred), eCommerce fulfillment systems (e.g. Shippit) and Product Information Management systems is required.
• API integration and GraphQL skills is required.
• Experience with PWA, NextJS, React, App development, Wordpress, Boomi or similar Integration tools is desirable.
• Experience with last mile delivery services highly desired.
• Excellent problem solving and decision-making skills
• Effective communication and interpersonal skills.
• Excellent people and stakeholder management
• Willingness to do some coding and be a hands-on engineer
• Strong negotiation skills and ability to influence others.
• Experience and a good understanding of project lifecycle
• Should have strong interpersonal skills, with the ability to interface effectively with a broad range of people and roles, including vendors (on-shore and off-shore), IT & Business senior stakeholders.
• Self-motivated with the ability to meet deadlines and manage changing priorities in a fast-paced environment

• Ability to proactively identify and tackle issues before they become roadblocks

• Strong knowledge of e-commerce and retail business

• Is comfortable executing against tasks that are occasionally ambiguous, but works independently to seek out needed information

• Strong knowledge of multi-channel retail businesses and supply chain is desired approach to problem solving.

• A desire to remain technically capable and an expert in current technologies

• Experience with the following tools is desirable: JIRA, confluence, Microsoft 365

Values and Culture

• A love of animals
• Aligned to corporate values: Passion, Authentic, Caring, Knowledge, Togetherness
• Drive achievement and innovation through active support and promotion of a culture of continuous improvement and business excellence.
• Foster a culture of relationship building across the organisation to manage various stakeholder's expectations.
• Actively model and promote the values and priorities of the organisation consistent with expectations in the Code of Conduct.
• A keen execution-focus and drive to get things done.

Key responsibilities

Team Performance, Capability & Technical Leadership

• Lead and manage the engineering team, fostering a culture of technical excellence, quality delivery, and continuous learning.
• Provide technical guidance across the team's work — including solution design, problem-solving, and application of best practices.
• Promote consistent use of standards, design patterns, and tools that align with Aurecon's broader technology architecture and principles.
• Oversee code quality, maintainability, and performance, and ensure robust peer review and development workflows.
• Support engineers in resolving complex technical challenges and guide the squad in adopting modern, scalable engineering practices.
• Collaborate with Enterprise Architecture and other technical leaders to ensure alignment with strategic platforms and patterns.
• Ensure that production issues are addressed promptly, with thorough root cause analysis and long-term fixes.

People Leadership & Development

• Support individual growth through coaching, mentoring, and feedback, and ensure clear performance expectations are in place.
• Conduct regular performance reviews, career development conversations, and capability assessments.
• Build a well-balanced and flexible team, focused on skill depth and succession planning.
• Optimise the team's capacity and skill mix, ensuring readiness to meet changing product needs.

Collaboration & Engagement

• Partner with product leaders to plan resourcing against demand, understand upcoming needs, and align on delivery expectations.
• Take ownership of team dynamic or performance issues, working to maintain high morale and engagement.
• Support effective communication between stakeholders and the team.

Key challenges and complexities of role

• Balancing technical leadership with people management
• Driving technical standards
• Navigating cross-functional collaboration
• Skill development and succession planning
• Maintaining high moral and engagement
• Influencing and delivering outcomes

Key relationships

• Finance stakeholders
• IT Enterprise Applications team
• IT Shared Services Teams
• Product leaders, Program Managers, Solution Architects, IT Managers
• Workday Engineers

Essential skills and experience

• Demonstrated success in leading small, high-performing engineering teams within a multinational IT shared services environment, with a focus on fostering technical excellence and collaboration.
• Hands-on experience in the support, enhancement, and optimization of Workday Financials, Professional Services Automation (PSA), Reporting, and Adaptive Planning.
• Required: Configuration and development experience in Workday Financials.
• Preferred: Experience with PSA, Reporting, or Adaptive Planning modules.
• Strong understanding of software development standards, coding practices, and IT Service Management (ITSM) processes, ensuring high-quality, maintainable, and scalable solutions.
• Proficient in Agile Scrum methodologies, with a track record of delivering iterative value and adapting to evolving business needs.
• Demonstrated ability to mentor and grow team members, set clear performance expectations, and cultivate a positive, inclusive team culture.
• Skilled in facilitating clear, effective communication between technical teams and business stakeholders, ensuring alignment on goals and expectations.
• Experience in measuring, analysing and reporting service and team performance to drive continuous improvement.
• Proven ability to make sound strategic decisions and resolve complex technical challenges effectively.
• Strong work ethic, with a commitment to accountability, transparency, and ethical leadership.
• Solid understanding of how enterprise systems support broader business objectives, with the ability to align technical solutions to strategic goals.
• Actively stays current with emerging technologies and demonstrates a commitment to ongoing professional development.

What can you bring to the team?

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organizational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world.

You will also need the following:

Qualifications

• Bachelor's degree in Computer Science or any related discipline
• 3+ years' experience in Team Lead / Technical Lead / People Manager roles specialized in Workday operations, support and development

TECHNICAL LEAD (MAGENTO)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN TECHNICAL LEAD (MAGENTO)?

We are looking for an experienced Technical Lead to join our IT Digital Team. You will work closely with our Digital, Marketing and IT stakeholders to help support and continue to grow our digital and integration platforms. You will play a key role in driving the technical direction, strategy, and execution of initiatives in the digital space. On a day-to-day basis, you will be responsible for understanding business requirements, overseeing the technical solutions by making architectural and design decisions and ensuring that all the development code delivered is of good quality and meet coding standards. Your role is hands on and may also include some coding and delivery of backlog initiatives within our PWA, Magento and other Digital Platforms.

Your technical background and experience will ensure you can offer the support and guidance required and being able to support and assist developers at code level. This role requires you to have a deep level of e-commerce, Magento, PWA, NextJS, React, API, and integration experience to influence the roadmap of our digital applications. Your focus will be mostly the technical implementation of our delivery and store-to-door optimisation initiatives. You will work within a fast-paced Agile software development environment and will work directly with leading technology vendors including Adobe, Shippit and Uber

Moreover, you will be required to have good facilitation skills that enable you to run various technical workshops with internal teams and vendors including, solution workshops, code review, knowledge sharing sessions and more. Reporting to the Head of Digital Delivery you will play a key role in driving technical success in BAU and Project space.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Key areas for support include customer facing ecommerce websites & system integration, order management, store and fulfillment operations, and digital & marketing technologies.

• Lead and provide input to solution design of digital solutions, considering scalability, security & performance.
• Conduct regular code reviews to ensure quality is maintained and meets coding standards.
• Report on the Development Quality Measures of our vendors on a regular basis.
• Work closely with cross-functional teams to understand the business requirements and suggest technical solutions.
• Provide solutions to complex issues and critical problems.
• Code development
• Provide technical leadership and guidance to the team and development vendors.
• Proactively identify continuous improvement opportunities in the digital and enterprise space
• Stay current with industry trends, emerging technologies and best practices.
• Identify and communicate technical risks and dependencies.
• Ensure our platforms are of high security standards and our environments are regularly patched.
• Provide leadership in improving software development at Greencross, considering Devops and CI/CD tools.
• Mentor and provide some training to your peers to help develop their technical knowledge.

Key Relationships

Internal:

• IT Team
• Product Team
• Business Stakeholders
• E-commerce Team
• Marketing Team
• IT Architecture & IT Operations
• IT Business Systems

External:

• Vendors & Providers

WHAT ARE WE LOOKING FOR?

• Tertiary degree in IT/Computer Science preferred.
• Experience in a similar role is required.
• Experience with Magento 2 / Adobe Commerce Cloud, large scale PHP eComm web development experience is a must.
• Knowledge and/or integration experience with Marketplace Management, Order Management (Comestri experience preferred), eCommerce fulfillment systems (e.g. Shippit) and Product Information Management systems is required.
• API integration and GraphQL skills is required.
• Experience with PWA, NextJS, React, App development, Wordpress, Boomi or similar Integration tools is desirable.
• Experience with last mile delivery services highly desired.
• Excellent problem solving and decision-making skills
• Effective communication and interpersonal skills.
• Excellent people and stakeholder management
• Willingness to do some coding and be a hands-on engineer
• Strong negotiation skills and ability to influence others.
• Experience and a good understanding of project lifecycle
• Should have strong interpersonal skills, with the ability to interface effectively with a broad range of people and roles, including vendors (on-shore and off-shore), IT & Business senior stakeholders.
• Self-motivated with the ability to meet deadlines and manage changing priorities in a fast-paced environment

• Ability to proactively identify and tackle issues before they become roadblocks

• Strong knowledge of e-commerce and retail business

• Is comfortable executing against tasks that are occasionally ambiguous, but works independently to seek out needed information

• Strong knowledge of multi-channel retail businesses and supply chain is desired approach to problem solving.

• A desire to remain technically capable and an expert in current technologies

• Experience with the following tools is desirable: JIRA, confluence, Microsoft 365

Values and Culture

• A love of animals
• Aligned to corporate values: Passion, Authentic, Caring, Knowledge, Togetherness
• Drive achievement and innovation through active support and promotion of a culture of continuous improvement and business excellence.
• Foster a culture of relationship building across the organisation to manage various stakeholder's expectations.
• Actively model and promote the values and priorities of the organisation consistent with expectations in the Code of Conduct.
• A keen execution-focus and drive to get things done.