5 Technical Support jobs in Rizal
Mid-level Technical Support
Rizal, Rizal
Neksjob Corporation
Posted 16 days ago
Job Viewed
Job Description
About the Role
br>Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.
Responsibilities
Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
Troubleshoot and manage SQL databases for efficient support operations.
Enhance support infrastructure, implement automation, and drive efficiency improvements.
Qualifications
Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Required/Mandatory Skills: Atleast 60-70% of the skills should match from the below list
Windows or VM
Linux or Azure
Containerization / Kubernetes
IAM + Security
Basic networking
ITSM (basic)
br>Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.
Responsibilities
Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
Troubleshoot and manage SQL databases for efficient support operations.
Enhance support infrastructure, implement automation, and drive efficiency improvements.
Qualifications
Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Required/Mandatory Skills: Atleast 60-70% of the skills should match from the below list
Windows or VM
Linux or Azure
Containerization / Kubernetes
IAM + Security
Basic networking
ITSM (basic)
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Representative - Taytay
Taytay, Rizal
Quantrics Enterprises, Inc
Posted today
Job Viewed
Job Description
You will:
- Provide outstanding customer service and support by resolving telephone inquiries from customers
- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
- Responsible for best-demonstrated practices for productivity enhancements
- Other duties as assigned
What we’re looking for:
- Outstanding spoken English skills are a critical requirement of the role
- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
- Consistently demonstrates the ability to meet or exceed individual goals and objectives
- Fresh graduates are welcome to apply!
- General PC knowledge
- Flexibility to work overtime based on the business need of the department
Call Center Agent Perks
- Competitive salary and benefits package
- Performance Based incentives and contests
- HMO coverage (medical & dental benefits)
- Paid vacation and sick leaves
- Education Assistance
- Day 1 Life Insurance
- Abundant Growth and Development Opportunities
- Perks (subsidized meals)
- Personal Empowerment, Career Development and Global Exposure
**Salary**: From Php19,800.00 per month
**Benefits**:
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Taytay, Rizal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
- Provide outstanding customer service and support by resolving telephone inquiries from customers
- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
- Responsible for best-demonstrated practices for productivity enhancements
- Other duties as assigned
What we’re looking for:
- Outstanding spoken English skills are a critical requirement of the role
- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
- Consistently demonstrates the ability to meet or exceed individual goals and objectives
- Fresh graduates are welcome to apply!
- General PC knowledge
- Flexibility to work overtime based on the business need of the department
Call Center Agent Perks
- Competitive salary and benefits package
- Performance Based incentives and contests
- HMO coverage (medical & dental benefits)
- Paid vacation and sick leaves
- Education Assistance
- Day 1 Life Insurance
- Abundant Growth and Development Opportunities
- Perks (subsidized meals)
- Personal Empowerment, Career Development and Global Exposure
**Salary**: From Php19,800.00 per month
**Benefits**:
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Taytay, Rizal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Representative - San Mateo
San Mateo, Rizal
Quantrics Enterprises, Inc
Posted today
Job Viewed
Job Description
You will:
- Provide outstanding customer service and support by resolving telephone inquiries from customers
- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
- Responsible for best-demonstrated practices for productivity enhancements
- Other duties as assigned
What we’re looking for:
- Outstanding spoken English skills are a critical requirement of the role
- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
- Consistently demonstrates the ability to meet or exceed individual goals and objectives
- Fresh graduates are welcome to apply!
- General PC knowledge
- Flexibility to work overtime based on the business need of the department
Call Center Agent Perks
- Competitive salary and benefits package
- Performance Based incentives and contests
- HMO coverage (medical & dental benefits)
- Paid vacation and sick leaves
- Education Assistance
- Day 1 Life Insurance
- Abundant Growth and Development Opportunities
- Perks (subsidized meals)
- Personal Empowerment, Career Development and Global Exposure
**Salary**: From Php19,800.00 per month
**Benefits**:
- Company Christmas gift
- Free parking
- Gym membership
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- San Mateo, Rizal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
- Provide outstanding customer service and support by resolving telephone inquiries from customers
- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
- Responsible for best-demonstrated practices for productivity enhancements
- Other duties as assigned
What we’re looking for:
- Outstanding spoken English skills are a critical requirement of the role
- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
- Consistently demonstrates the ability to meet or exceed individual goals and objectives
- Fresh graduates are welcome to apply!
- General PC knowledge
- Flexibility to work overtime based on the business need of the department
Call Center Agent Perks
- Competitive salary and benefits package
- Performance Based incentives and contests
- HMO coverage (medical & dental benefits)
- Paid vacation and sick leaves
- Education Assistance
- Day 1 Life Insurance
- Abundant Growth and Development Opportunities
- Perks (subsidized meals)
- Personal Empowerment, Career Development and Global Exposure
**Salary**: From Php19,800.00 per month
**Benefits**:
- Company Christmas gift
- Free parking
- Gym membership
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- San Mateo, Rizal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Representative (Csr) Undergrad Is
Antipolo, Rizal
HSB Recruitment Solutions
Posted today
Job Viewed
Job Description
Qualifications:
- Must be at least High school Graduates / College Undergrads & Graduates of any course are welcome to apply
- with 3 months experience
- Average - Excellent communication skill
- Has a good customer service orientation
- Willing to work On-Site
**Responsibilities**:
- Providing day-to-day customer service support to customers needs based on client account services or products
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions
- Ensuring quality support and customer satisfaction
**Salary**: Php15,000.00 - Php22,300.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
Application Question(s):
- Do you have experience in BPO industry?
- Please input your updated mobile number (0917xxx).
- Must be at least High school Graduates / College Undergrads & Graduates of any course are welcome to apply
- with 3 months experience
- Average - Excellent communication skill
- Has a good customer service orientation
- Willing to work On-Site
**Responsibilities**:
- Providing day-to-day customer service support to customers needs based on client account services or products
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions
- Ensuring quality support and customer satisfaction
**Salary**: Php15,000.00 - Php22,300.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
Application Question(s):
- Do you have experience in BPO industry?
- Please input your updated mobile number (0917xxx).
This advertiser has chosen not to accept applicants from your region.
3
Admin Support/Customer Success/Escalations Specialist
1930 Angono, Rizal
Getmycourse
Posted 341 days ago
Job Viewed
Job Description
This is a remote position.
Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.
Key Responsibilities:
Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions. Conduct service recovery callouts to address and resolve student concerns promptly and effectively. Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students. Maintain meticulous records of all escalations and resolutions for future reference and improvement. Collaborate closely with the operations team to streamline processes and improve service delivery. Monitor and manage the accuracy of processing cancellation refunds and certificate releasing. Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.Key Performance Indicators (KPIs):
Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs. Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing. Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.Qualifications and Skills:
Proven experience in a client-facing role, ideally in customer support or client success. High attention to detail with a focus on accuracy and quality of work. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Strong interpersonal and communication skills, both written and verbal. Problem-solving mindset with the ability to think strategically and execute tactically. Capacity to work collaboratively in a team environment and independently when necessary. Track record of meeting and exceeding performance metrics and targets. Benefits WORK FROM HOME "FOREVER" + AU MORNING SHIFT Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt) Long term projects in a growing industry where you will make a significant impact on on someone's career. Great exchange rates! You get to keep what you make. No hefty paypal/upwork fees. Health Insurance (after 1 year) Fun and encouraging culture All expenses paid INTERNATIONAL TRAVEL incentive
This advertiser has chosen not to accept applicants from your region.
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