4 Technical Support jobs in Rizal
Technical Support Representative
Posted today
Job Viewed
Job Description
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
**Responsibilities**:
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
**Qualifications**:
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- TP PRNQE
**Job Types**: Full-time, Permanent
**Salary**: Php22,000.00 - Php24,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Always
Technical Support Representative
Posted today
Job Viewed
Job Description
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
**Responsibilities**:
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
**Qualifications**:
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- TP ANPLO
**Job Types**: Full-time, Permanent
**Salary**: Php22,000.00 - Php24,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Always
Technical Support Representative Open to High
Posted today
Job Viewed
Job Description
- Career shifters are welcome
- High school graduates are welcome
- With good English communication skills
- MUST not be currently employed/studying
- Willing to attend Zoom Interview
**Salary**: Php14,000.00 - Php25,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Las Piñas: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Junior High School (required)
**Language**:
- English (required)
Admin Support/Customer Success/Escalations Specialist
Posted 378 days ago
Job Viewed
Job Description
This is a remote position.
Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.
Key Responsibilities:
Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions. Conduct service recovery callouts to address and resolve student concerns promptly and effectively. Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students. Maintain meticulous records of all escalations and resolutions for future reference and improvement. Collaborate closely with the operations team to streamline processes and improve service delivery. Monitor and manage the accuracy of processing cancellation refunds and certificate releasing. Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.Key Performance Indicators (KPIs):
Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs. Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing. Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.Qualifications and Skills:
Proven experience in a client-facing role, ideally in customer support or client success. High attention to detail with a focus on accuracy and quality of work. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Strong interpersonal and communication skills, both written and verbal. Problem-solving mindset with the ability to think strategically and execute tactically. Capacity to work collaboratively in a team environment and independently when necessary. Track record of meeting and exceeding performance metrics and targets. Benefits WORK FROM HOME "FOREVER" + AU MORNING SHIFT Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt) Long term projects in a growing industry where you will make a significant impact on on someone's career. Great exchange rates! You get to keep what you make. No hefty paypal/upwork fees. Health Insurance (after 1 year) Fun and encouraging culture All expenses paid INTERNATIONAL TRAVEL incentiveBe The First To Know
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