Technical Support Associates (Open to No Experience)

Cagayan de Oro, Misamis Oriental TORCH Solutions

Posted 3 days ago

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Job Description

As a Customer Support Associate, you'll be the first point of contact for customers, providing excellent customer service and technical assistance to help resolve their queries. This is a full-time role based in Cagayan de Oro, Misamis Oriental. Whether customers reach out by phone, email or chat, you'll use your problem-solving skills to provide prompt and effective support.



What you'll be doing

Responding to inbound customer inquiries and troubleshooting technical issues

Accurately documenting customer interactions and tracking the progress of issues

Identifying patterns in customer concerns and recommending process improvements

Actively listening to customers, demonstrating empathy and providing a positive experience

Collaborating with cross-functional teams to ensure timely and effective issue resolution

Staying up-to-date with product knowledge and industry developments



What we're looking for

Excellent verbal and written communication skills

Strong problem-solving and analytical abilities

Ability to remain calm and professional under pressure

Proactive and customer-centric mindset

Willingness to learn and adapt to new technologies

No prior experience required—we provide comprehensive training







Apply now to become a Technical Support Associate.
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Customer Support Representative - Telecommunication Account

Cagayan de Oro, Misamis Oriental Talent Outsourcing Channel (TORCH) Solutions

Posted 1 day ago

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Job Description

Ready to land your dream job? Let's explore what it takes! APPLY NOW!

We're hiring CUSTOMER SUPPORT REPRESENTATIVE here at Cagayan De Oro Site!

Qualifications:

At least HS (Old Curriculum) or SHS (New Curriculum) Graduate.

With working experience (maybe formal, OJT) combination of 6 months

Must not currently enrolled/studying

Amenable to work on a shifting schedule

Excellent communication skills

Willing to work onsite

Why Choose Us?

Competitive Salary & Bonuses

Career Growth & Promotion Opportunities

HMO & Comprehensive Healthcare Benefits

Apply Now!
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