7,430 Technical Support Manager jobs in the Philippines

Job Responsibilities:

• Team Management: Oversee and manage a diverse team of over 30 technical support professionals, ensuring effective collaboration between remote and onsite staff.
• Task Management: Monitor and manage day-to-day operations of the technical support team, ensuring timely resolution of issues and high-quality service delivery.
• Technical Expertise: Provide guidance and support in troubleshooting hardware and software issues, particularly related to POS systems, PC hardware setup, database troubleshooting, and basic networking.
• Training and Development: Develop and implement training programs for team members to enhance their technical skills and customer service capabilities.
• Performance Monitoring: Establish performance metrics and regularly review team performance, providing constructive feedback to team members to foster continuous improvement.
• Customer Communication: Serve as an escalation point for complex technical issues, communicating effectively with customers to ensure their concerns are addressed promptly.
• Analytical Skills: Utilize analytical skills to assess team performance, identify areas for improvement, and implement strategic solutions to enhance overall service quality.

Job Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Previous experience in a similar role within the technology or retail sectors.
• Proven experience in managing a technical support team of 30+ members.
• Strong background in task management and monitoring technical support operations.
• Technical knowledge of POS systems, PC hardware setup, database troubleshooting, and basic networking.
• Demonstrated experience in troubleshooting both hardware and software issues.
• Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts clearly.
• Strong analytical skills to assess team performance and implement improvements.

If you are a motivated leader with a passion for technology and a commitment to providing exceptional support, we invite you to apply for the Technical Support Manager position

The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and accessible for use.

DUTIESANDRESPONSIBILITIES

1. Direct and coordinate a team of Technical Support Engineers
2. Prioritize IT-related problems as they come in SMITH and escalate when necessary
3. Assign problems/tasks to Technical Support Engineers
4. Regularly analyze and review logs to determine if problems are recurring or imminent and develop solutions before they occur
5. Analyze situations and determine resources needed to solve them
6. Make decisions quickly, often with limited information
7. Follow up with customers to gauge their satisfaction with problem resolution; identify technical support problem areas (i.e. negative trends) and, if warranted, implement corrective actions
8. Ensure ongoing training for technical support staff; advise technical support staff on career planning; maintain and analyze training records
9. Provide data, management reports and other relevant information necessary for IT-BPM Management in making informed decisions
10. Coordinate with ITSS and SMPHI to implement rapid problem resolution and service requests, and more importantly, corrective and preventive action to prevent the occurrence and recurrence of problems.

JOB
QUALIFICATIONS
AND
SKILLS
REQUIRED

1. A bachelor's degree in computer engineering or equivalent IT courses
2. Good oral and written communication skills and the ability to work well with people at all levels
3. Must be able to work quickly and methodically; problem solver
4. Customer focused; a positive, take-charge attitude
5. Strong computer, analytical and organizational skills
6. 10+yearsofexperience in technical support; Experience as a team leader in any area of IT will be considered

7.Appropriate project management and/or technical support management certification is preferred

Position Title:
Technical Support Manager

About Advanced Energy
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Responsibilities:

• Act as Key technical leader as to work with Sales, Customers, Marketing and Engineering team closely for all AE Products
• Prepare Product recommendations by reviewing customer spec/performance requirements, schematics, drawings, plans and related customer documents.
• Supervise TSE, and serve Global customers at Call centre via phone, emails and on-line chat for all Advanced Energy products, including technical and selling related queries.
• Utilize strong combination of technical and relationship skills to engage with customer, as to position and leverage AE's technology for new opportunities.
• Support Engineering on product sustaining for technical and application issues.
• Provide Solution selling and product testing, technical information/document to Sales/FAE, distributors and customers
• Collaborate and assist Sales/FAEs and Technical Support Engineers globally on common customer programs and issues
• Communicate with Marketing, Engineering team on Product and technical knowledge exchange
• Support Global Technical Support activities, such as Power Workshop, Trade Show/Exhibition, Power Seminar, Customer Solution day and training.
• Provide technical and product training to the distributors and local Sales team.

Qualifications
:

• BS Electrical or Electronics and Communications Engineering graduate
• 8 Years in Power Supply Design and Application Support
• Experience in Circuitry/Component trouble shooting and root cause analysis
• Knowledge of Mechanical and electronic assembly process
• Positive and initiative in dealing with challenging works and people
• Good sense on teamwork, positive working attitude & sense of responsibility
• Strong communication and presentation skills
• Able to work for afternoon and night shift

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No also known as the Data Privacy Act of 2012.

Responsibilities:

• Providing technical support to teams within the organization when required

• Resolve customers' enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.

• Maintaining and updating technical documents and procedures

• Identifying and resolving system issues

• Perform daily system monitoring, verifying integrity and availability of Cartrack's application

• Perform daily post installation/ QA validation

• Review systems and application logs for remote diagnostic of field devices

• Provide training and assistance to users of Cartrack application systems

• Provide on-site field support and installation

• Verify completion of scheduled jobs

• Internal IT support

Requirements:

• Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience

• Minimum 3 years of experience in the IT service industry.

• Proficient in English

• Excellent communication and interpersonal skills

• Hands-on and a positive attitude

• Technically independent with good initiative

• Strong analytical problem-solving skills with an out-of-box approach in providing solutions

We're Hiring: Technical Support Manager – MDM/UEM (Remote)

Location:
Remote for now, Manila Based (Philippines)

Employment Type:
Full-time

Experience:
8+ years in Technical Support, 3+ years in a leadership role

Are you an experienced leader in technical support with deep expertise in
MDM/UEM solutions
? Join our dynamic and globally distributed team as a
Technical Support Manager
, and help us deliver exceptional support experiences for customers around the world.

About the Role

As a
Technical Support Manager
, you will lead a global team across
L1, L2, and L3 tiers
, ensuring timely resolution of complex technical issues, customer satisfaction, and continuous improvement of support processes. You'll collaborate closely with
Product, Engineering, and QA
teams to elevate the overall support function.

Key Responsibilities

• Lead and mentor a distributed team of technical support engineers (L1–L3).
• Ensure high-quality, timely resolution of customer issues related to MDM/UEM platforms.
• Define and monitor KPIs, SLAs, and performance metrics.
• Manage custoPlease mer escalations with professionalism and urgency.
• Collaborate cross-functionally with internal teams to resolve complex issues.
• Drive continuous improvement initiatives across processes and tools.
• Develop support documentation, training programs, and knowledge bases.
• Contribute to hiring, onboarding, and career development of team members.

Required Skills & Experience

• 8+ years in technical support roles, with 3+ years in a managerial capacity.
• Expertise in MDM/UEM platforms such as
  VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
  .
• Strong troubleshooting, analytical, and communication skills.
• Familiarity with tools like
  Zendesk, Freshdesk, Jira, Salesforce
  , etc.
• Proven ability to thrive in fast-paced, customer-centric environments.

Preferred Qualifications

• Technical certifications in MDM/UEM platforms.
• ITIL or equivalent service management certification.
• SaaS or enterprise software experience.

Please send me your CV

JOB SUMMARY:

Provide overall technical support to Operations and Business Development Team, Ensure 24/7 reliability of equipment and its system with proper preventive maintenance program including renewal of its regulatory permits. Ensure Basic Life and Safety are in place across all managed properties: Provide 24/7 assistance for equipment or system troubleshooting or repair until the property is back to normal operation.

JOB DESCRIPTION:

1. Conduct twice a year comprehensive audit in all managed properties.
2. Ensure closure of Critical/Major/Minor Audit Findings.
3. Ensure Engagement of Preventive Maintenance Program in all Equipment and System with Service Contracts in all manage properties.
4. Ensure Renewal of Regulatory Permits of Equipment and its System.
5. Introduce Preventive Maintenance Cost and Maintenance Cost with duration for budgetary purposes.
6. Introduce Energy Conservation Programs like LED replacement in all managed properties.
7. Provide assistance in special projects needed for managed properties.
8. All other related duties and tasks which may be assigned from time to time.

JOB QUALIFICATIONS:

1. License Mechanical, Electrical, Civil Engineer or Architect
2. At least 5 to 7 years working experience in related field
3. Experience in Customer Service related is an advantage
4. Knowledgeable in Philippine Code Based Requirements
5. MS Office Proficient(MS Excel, PowerPoint, Word)
6. Good Interpersonal Skills
7. Keen in Details