251 Technical Support Manager jobs in the Philippines

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Service Operations Manager is responsible for overseeing the entire service management system within the organization. This role involves developing and implementing service policies and procedures, managing a team of service professionals, and ensuring that service activities meet or exceed company objectives. The Service Operations Manager conducts regular audits, reviews service performance data, and collaborates with other departments to drive continuous improvement initiatives. Key responsibilities include managing service documentation, ensuring compliance with industry standards and regulations, and reporting on service performance to senior leadership.
Responsibilities:
Managing Service Operations
- Overseeing daily operations of service department
- Developing and implementing strategies to improve efficiency and customer satisfaction
- Ensuring compliance with company policies and procedures
- Maintaining and analyzing service metrics to identify areas for improvement
Budget and Resource Management
- Creating and managing service department budget
- Identifying cost saving opportunities and implementing strategies to reduce expenses
- Negotiating contracts with vendors and suppliers
- Managing inventory and ordering necessary supplies and equipment
Customer Relationship Management
- Building and maintaining positive relationships with customers
- Addressing and resolving customer complaints and escalations
- Collaborating with sales and marketing teams to identify and pursue new business opportunities
Quality Assurance
- Ensuring service standards and procedures are followed by all staff
- Conducting regular quality control checks to ensure customer satisfaction and identify areas for improvement
- Implementing corrective actions and process improvements to maintain high quality service delivery
Continuous Improvement
- Staying updated on industry trends and best practices
- Conducting research and implementing new technologies and processes to improve service operations
- Facilitating training and development opportunities for service staff to enhance their skills and knowledge.
Team Management:
- Lead and manage a team, providing guidance, feedback, and support.
- Set goals and KPIs for team members and monitor performance.
- Foster a positive and collaborative work environment.
- Develop and implement training programs to keep team members updated on trends and strategies.
High Impact Behaviors:
- Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization's vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders' interests.
- Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
- Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.
Qualifications:
- Bachelor's in Engineering, Business Administration, Supply Chain Management, or related field, with at least 5 years experience., with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- Proven experience in import/export operations with significant supervisory experience.
- Expert level understanding of advanced failure analysis techniques.
- Strong problem-solving and analytical skills to identify issues and develop effective solutions.
- Excellent verbal and written communication skills to report findings and make recommendations.
- Strong analytical skills to interpret complex data and translate it into actionable insights.
- Proficiency in data analysis tools and software, such as Excel, Google Analytics, and various CRM platforms.
- Experience with digital marketing strategies, including SEO, PPC, and SEM campaigns.
- Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.
- A strategic thinker with a test and learn approach to marketing efforts and process improvements.
- Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.
- End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!

Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!

Start Date: January 2025
br>Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications

• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements

• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.

Benefits:

• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement

Requirements:
Company Profile: This is one of the Biggest Business Process Outsourcing providers of multi-channel customer experience and back office solutions. They understand the problem of outsourcing your company's operations and services.

Position: Mandarin Customer Support (Health and Wellness Account)

**Responsibilities**:
Responsible for assisting clients with product information.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.

Ensure
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- customer satisfaction and provide professional customer support.

Serves customers by helping them select the best products.

**Benefits**:
Retention Bonus, promotion opportunities, growth and development. Potentially relocation bonus

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:PHP 30,000.00 - 50,000.00 Monthly

Positions available:1

JOB REQUIREMENTS

Minimal experience:Unspecified

Gender:Indistinct

Qualifications:
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP

Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)

Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM

Starting Salary Php 20 000 to Php 25 000 plus other benefits

We are looking for new Customer Support Associates who are passionate about customer support and
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.