569 Technical Support Alabang jobs in the Philippines
Technical Support Analyst - Alabang
UnitedHealth Group
Posted 6 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Applies functional knowledge and skills to the problem to identify root cause
+ Obtain the facts and information needed to collaboratively arrive at the optimal outcome
+ Takes responsibility and ownership for decisions, actions and results
+ Organizes work tasks based on business priorities
+ Completes work on time and keeps the right people informed
+ Takes ownership of tasks and actions while being focused on outcomes
+ Establish root cause of issues to ensure resolution
+ Identify and weigh solution options including evaluating impacts, risks, costs, & time
+ Validate resolution
+ Applies a systematic approach to confirm, identify, and resolve system issues
+ Understands and applies the protocols, procedures, processes, and techniques to prevent the unauthorized access to and protection of systems and data and complies with applicable contractual, regulatory, statutory, and company policies
+ Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcome
+ Understand technology functionality, standard operating procedures, common issues, and solutions
+ Maintain up-to-date knowledge about deployed technologies and how they affect the business
+ Empathize with end-user needs and provide technology guidance
+ Stay current on technology trends
+ Provide phone support during "All Hands on Deck" events such as high volume days and enterprise outages driving volume to our Level 1 help desk
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ 2+ years of experience the desktop support technology field
+ 1+ years working in a high-volume call center environment
+ Hands-on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager)
+ IT Helpdesk experience, Desktop/Product Support experience
+ Direct customer service or relationship management experience
+ Proven experience contributing and aligning to a vision and translating that into practical action
+ Proven ability to be a champion for change and continuous improvement
+ Proven self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
+ Proven adaptable and flexible to meet objectives and changing priorities
**Preferred Qualification:**
+ CompTIA+, Network+, and Security+ Certifications
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
**Primary Responsibilities:**
+ Applies functional knowledge and skills to the problem to identify root cause
+ Obtain the facts and information needed to collaboratively arrive at the optimal outcome
+ Takes responsibility and ownership for decisions, actions and results
+ Organizes work tasks based on business priorities
+ Completes work on time and keeps the right people informed
+ Takes ownership of tasks and actions while being focused on outcomes
+ Establish root cause of issues to ensure resolution
+ Identify and weigh solution options including evaluating impacts, risks, costs, & time
+ Validate resolution
+ Applies a systematic approach to confirm, identify, and resolve system issues
+ Understands and applies the protocols, procedures, processes, and techniques to prevent the unauthorized access to and protection of systems and data and complies with applicable contractual, regulatory, statutory, and company policies
+ Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcome
+ Understand technology functionality, standard operating procedures, common issues, and solutions
+ Maintain up-to-date knowledge about deployed technologies and how they affect the business
+ Empathize with end-user needs and provide technology guidance
+ Stay current on technology trends
+ Provide phone support during "All Hands on Deck" events such as high volume days and enterprise outages driving volume to our Level 1 help desk
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ 2+ years of experience the desktop support technology field
+ 1+ years working in a high-volume call center environment
+ Hands-on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager)
+ IT Helpdesk experience, Desktop/Product Support experience
+ Direct customer service or relationship management experience
+ Proven experience contributing and aligning to a vision and translating that into practical action
+ Proven ability to be a champion for change and continuous improvement
+ Proven self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
+ Proven adaptable and flexible to meet objectives and changing priorities
**Preferred Qualification:**
+ CompTIA+, Network+, and Security+ Certifications
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
This advertiser has chosen not to accept applicants from your region.
0
Customer Support
Taguig, National Capital Region
Bolton International
Posted today
Job Viewed
Job Description
Looking to advance your career with a fast-growing global tech company? Let's talk!
Bolton International is looking for a **Partner Community Customer Support **with experience in **customer service.**
**What you will do**:
- Answer support queries from the partner community about login and password reset issues, errors, access requests, and other topics
- Create/input IT tickets to resolve and/or document cases for escalation
- Empathize with partners and collaborate with other team members to overcome challenges
- Consistently follow recommended steps for resolution of customer concerns
- Provide an overview of the certification track for Partners
- Offer support for invoice tracking for resellers
**Who you are**:
- Ability to empathize and remain cool, calm, collected, and organized in a fast-paced environment
- Excellent written and oral communication skills in English. Able to serve as the voice of the company while handling customers in a professional manner.
- Has an innate curiosity and shows initiative to continuously learn
- Ability to learn and master new customer systems
- Has a team player mindset with innovative ideas and strong attention to detail
**Good to haves**:
- Understanding/experience in a support role for a **SaaS account**:
- With **1-2 years of experience using Salesforce as a CRM**
**APPLY NOW!**
**Salary**: Php28,000.00 - Php32,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- How much is your expected salary for this role?
- Please enumerate the SaaS/cloud-based solution tools you are familiar to use (ex. Salesforce/CRM tools/Zendesk, etc).
**Experience**:
- Customer service: 1 year (preferred)
- Salesforce: 1 year (preferred)
Bolton International is looking for a **Partner Community Customer Support **with experience in **customer service.**
**What you will do**:
- Answer support queries from the partner community about login and password reset issues, errors, access requests, and other topics
- Create/input IT tickets to resolve and/or document cases for escalation
- Empathize with partners and collaborate with other team members to overcome challenges
- Consistently follow recommended steps for resolution of customer concerns
- Provide an overview of the certification track for Partners
- Offer support for invoice tracking for resellers
**Who you are**:
- Ability to empathize and remain cool, calm, collected, and organized in a fast-paced environment
- Excellent written and oral communication skills in English. Able to serve as the voice of the company while handling customers in a professional manner.
- Has an innate curiosity and shows initiative to continuously learn
- Ability to learn and master new customer systems
- Has a team player mindset with innovative ideas and strong attention to detail
**Good to haves**:
- Understanding/experience in a support role for a **SaaS account**:
- With **1-2 years of experience using Salesforce as a CRM**
**APPLY NOW!**
**Salary**: Php28,000.00 - Php32,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- How much is your expected salary for this role?
- Please enumerate the SaaS/cloud-based solution tools you are familiar to use (ex. Salesforce/CRM tools/Zendesk, etc).
**Experience**:
- Customer service: 1 year (preferred)
- Salesforce: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Customer Support
Gulliver Offshore Outsourcing Inc. Cebu
Posted today
Job Viewed
Job Description
Handles inbound and outbound customer support.
- Provide consistent, superior service to every customer by utilizing available tools and resources
**Requirements**:
- With **excellent English communications skills** (both writing and speaking).
- Ability to demonstrate high degree of accuracy and must be keen to details
- Preferably with call center experience
- Willing to work on holidays, weekends and shifting schedules
**Job Types**: Full-time, Permanent
**Salary**: Php12,000.00 - Php17,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Provide consistent, superior service to every customer by utilizing available tools and resources
**Requirements**:
- With **excellent English communications skills** (both writing and speaking).
- Ability to demonstrate high degree of accuracy and must be keen to details
- Preferably with call center experience
- Willing to work on holidays, weekends and shifting schedules
**Job Types**: Full-time, Permanent
**Salary**: Php12,000.00 - Php17,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management Inc.
Posted today
Job Viewed
Job Description
We are looking for new Customer Support Associates who are passionate about customer support and
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.
WORK LOCATION: Makati (On-site)
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.
WORK LOCATION: Makati (On-site)
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Associate
National Capital Region, National Capital Region
Sapient Global Services
Posted today
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Associate
Makati, National Capital Region
NextStep Careers
Posted 1 day ago
Job Viewed
Job Description
What You'll Get To Do:
● Create a wonderful customer experience as you understand that making a customer happy is br>crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues < r>● Look for ways to constantly improve processes < r>● Contribute to making the best working environment for yourself and your co-workers by being < r>the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for < r>customers
● Be honest, able to own up to your mistakes, and never break promises < r>● Provide world-class customer support via chat, email, phone < r>● Work with the client’s internal teams to provide the best possible resolutions to the customer
thorough responses to customer queries
A Day in the Life of a CS Agent
● Start your day by logging into your systems and reading over all relevant updates < r>● Daily huddle, to discuss new updates < r>● Log into your shift according to your schedule: < r>○ Phone or Live chat shift < r>■ Be available for live contacts to come in < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>○ Email shift < r>■ Work through the email queue from the oldest emails to the newest < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>● Attend any coaching sessions set up by your Team Lead or QA. < r>● Attend any improvement training set up by the client < r>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>
● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
● Create a wonderful customer experience as you understand that making a customer happy is br>crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues < r>● Look for ways to constantly improve processes < r>● Contribute to making the best working environment for yourself and your co-workers by being < r>the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for < r>customers
● Be honest, able to own up to your mistakes, and never break promises < r>● Provide world-class customer support via chat, email, phone < r>● Work with the client’s internal teams to provide the best possible resolutions to the customer
thorough responses to customer queries
A Day in the Life of a CS Agent
● Start your day by logging into your systems and reading over all relevant updates < r>● Daily huddle, to discuss new updates < r>● Log into your shift according to your schedule: < r>○ Phone or Live chat shift < r>■ Be available for live contacts to come in < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>○ Email shift < r>■ Work through the email queue from the oldest emails to the newest < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>● Attend any coaching sessions set up by your Team Lead or QA. < r>● Attend any improvement training set up by the client < r>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>
● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Agent
Ortigas, National Capital Region
Sapient Solutions - SGS
Posted 8 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Representative
Davao del Sur, Davao del Sur
Talent Outsourcing Channel Solutions
Posted 8 days ago
Job Viewed
Job Description
Urgent hiring! Call Center Agents!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Associate
Dempsey Resource Management Inc.
Posted 8 days ago
Job Viewed
Job Description
You may endorsed Applicant
- Fresh Graduate of Senior High br>- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
You may endorsed Applicant
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
- Fresh Graduate of Senior High br>- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
You may endorsed Applicant
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management , Inc.
Posted 9 days ago
Job Viewed
Job Description
-Al least Senior High School graduate
- High School Graduates or Degree Holders are welcome to apply br>- Candidate with 6 months Experience in BPO is an advantage
-Great level of speaking and understanding of English, capable of working with English tooling and Knowledge Base
-Ability to multi-task and take responsibility in challenging situations
-Able to adjust to a fast-paced environment / constant changes
-Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
-Willing to undergo 22 days training.
-Willing to render shifting schedule
- High School Graduates or Degree Holders are welcome to apply br>- Candidate with 6 months Experience in BPO is an advantage
-Great level of speaking and understanding of English, capable of working with English tooling and Knowledge Base
-Ability to multi-task and take responsibility in challenging situations
-Able to adjust to a fast-paced environment / constant changes
-Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
-Willing to undergo 22 days training.
-Willing to render shifting schedule
This advertiser has chosen not to accept applicants from your region.
9