2,637 Technical Support Agents jobs in the Philippines

KMC Solutions is hiring a Full time Customer Support Agent role in Taguig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Tuesday: Evening
• Wednesday: Evening
• Thursday: Evening
• Friday: Evening
• Saturday: Evening
• Sunday: Evening

• Expected salary: ₱25,000 - ₱40,000 per month

• Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media

• Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues

• Demonstrate unparalleled product knowledge and offer exceptional style advice for customers

• You have excellent verbal and written communication skills

• You have a customer-first mindset with an empathic approach to problem-solving
• You are adaptable to a changing or rotating schedule depending on the company's needs
• You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
• You are professional, personable and someone who is willing to adapt to change
• You have a creative mind to create memorable customer service experiences
• You go above and beyond to provide outstanding white glove customer service

Transec BPO Solutions Inc. is hiring a Full time Customer Support Agent role in Pasig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon

TORCH Solutions is hiring a Full time Customer Support Agent role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available
• Expected salary: ₱17,000 - ₱18,000 per month

TORCH Solutions is hiring a Full time Customer Support Agent role in CDO, Northern Mindanao. Apply now to be part of our team.

Job summary:

• Flexible hours available
• Expected salary: ₱17,000 - ₱18,000 per month

About The Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Job Overview
We are looking for a, customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.

Key Responsibilities

• Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
• Assist with account activation, integration troubleshooting, and product-related inquiries.
• Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Troubleshoot technical issues and escalate complex cases as needed.
• Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
• Collaborate with internal teams to escalate issues efficiently and improve customer service.

Qualifications

• High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
• Fluent in English, with strong verbal and written communication skills.
• Previous customer service experience, ideally within technical support or financial services.
• Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
• Proficiency in Zendesk and Aircall is preferred.
• Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
• High attention to detail and ability to work both independently and as part of a remote team.
• Must pass a background check.

Hours
45-50 hours per week

9-6pm US-ET

Must be able to work US-East Coast/New York Time Zone
Compensation

• Type: Hourly
• Rate: $5/hour

Employment type: Contract

Workplace type: Remote

Seniority level: Entry Level

Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible and unforgettable for everyone. Through a digital-first approach and strong customer focus, we deliver high-quality road trips at affordable prices — from short-term RV rentals to long-term subscriptions and vehicle sales.

With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. Our growth is powered by technology, operational excellence, and the passion of our people.

At Indie Campers, we embrace challenges that push us to innovate and raise the bar every day. We are growing our Global Customer Support Center in Manila, a key hub for our worldwide operations, and are looking for talented individuals ready to join our journey.

As a Customer Support Agent at Indie Campers, you'll be at the heart of our customer experience — ensuring that every traveler feels supported before, during, and after their trip.

You will handle inquiries and resolve complex cases through phone, email, and chat, providing empathetic, timely, and effective solutions. Your work will directly impact traveler satisfaction, from real-time trip support to post-trip complaint resolution.

This position is based in our Manila office, reporting to the Regional Customer Support Lead, and collaborating closely with teams across Operations Strategy, Support Strategy, and Asset Management.

Customer & Pre-Trip Support

• Assist travelers with inquiries about bookings, policies, vehicle features, and trip preparation.
• Support local operations teams in ensuring smooth pick-up and drop-off experiences.
• Proactively guide customers to ensure their expectations are clear and aligned with our policies.

On-Trip Assistance

• Provide real-time support through calls, live chat, and email for any issues during trips.
• Troubleshoot vehicle or trip-related problems, coordinating with insurance providers, roadside assistance, and local partners to ensure travelers get back on the road quickly.
• Maintain accurate case tracking and follow-ups through tools such as Zendesk, Talkdesk, or other CRMs.

Post-Trip & Complaints Handling

• Receive, analyze, and resolve customer complaints, providing solutions aligned with company policies.
• Handle escalations involving legal claims, consumer offices, or formal complaint channels.
• Manage review responses on platforms such as Google My Business, TrustPilot, and social media to maintain Indie Campers' brand reputation.
• Identify recurring issues and recommend process improvements to enhance overall service efficiency.

Continuous Improvement

• Conduct root cause analyses (RCA) for frequent problems and share findings with internal stakeholders.
• Update and maintain knowledge base materials to ensure consistent, high-quality service.
• Contribute ideas to improve tools, workflows, and customer experience metrics (CSat, NPS).

• Minimum 2 years of experience in customer support or service recovery, ideally in travel, car rental, or hospitality industries.
• Proven ability to handle multi-channel communication (email, chat, calls) with strong case ownership.
• Experience managing feedback or reviews on social and public platforms (GMB, TrustPilot, etc.).
• Strong analytical and problem-solving skills; able to assess complaints and find fair, empathetic resolutions.
• Calm under pressure, with the ability to handle urgent or sensitive situations professionally.
• Fluent in English (mandatory); additional languages are a plus.
• Familiarity with ticketing/workflow systems (e.g., Zendesk, HubSpot, Freshdesk) is highly valued.
• Willingness to work in rotational shifts covering Monday to Sunday, between 07:00 and 24:00.

• A dynamic role within a fast-growing, international, and innovative environment.
• Opportunity to develop your career in a global operations hub that supports travelers across Europe, North America, and Oceania.
• Continuous training and coaching from experienced leaders.
• Competitive compensation package and free road trips anywhere in our network (subject to availability and internal policy).
• Work with a passionate, multicultural team that shares a love for travel and excellence.

About the role

We are seeking an enthusiastic and customer-focused Customer Support Agent to join our dynamic team at AUREUS MANPOWER & CONSULTANCY CORP'. In this full-time role based in Pasig City Metro Manila, you will be responsible for providing exceptional customer service, handling a variety of inquiries, and ensuring the satisfaction of our valued clients.

What you'll be doing

1. Responding to customer inquiries and requests via telephone, email, or chat in a timely and professional manner
2. Troubleshooting and resolving customer issues with a focus on delivering a positive customer experience
3. Providing accurate information and guidance to customers on our products and services
4. Documenting customer interactions and maintaining detailed records
5. Identifying opportunities to improve processes and enhance customer satisfaction
6. Collaborating with cross-functional teams to ensure efficient and effective customer support

What we're looking for

1. Previous experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
2. Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
3. Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries
4. Proficient in the use of computer systems and software, with the ability to navigate multiple applications
5. A commitment to providing exceptional customer service and a genuine desire to help others
6. Flexibility to work in a fast-paced, dynamic environment and adapt to changing priorities

What we offer

At AUREUS MANPOWER & CONSULTANCY CORP', we are dedicated to supporting our employees and creating an environment where they can thrive. We offer a competitive salary, opportunities for career progression, and a range of benefits to support your well-being and work-life balance.

About us

AUREUS MANPOWER & CONSULTANCY CORP' is a leading provider of customer support solutions, helping businesses of all sizes deliver exceptional customer experiences. With a focus on innovation and a commitment to our clients, we are continuously expanding our reach and impact within the industry.

If you're ready to embark on an exciting and rewarding career path, we encourage you to apply for this role as our next Customer Support Agent. Apply now to take the first step in joining our dynamic team.

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Why Us:

• Career Development: Elevate your skills with in-depth training sessions and stay ahead of industry trends. We're committed to your professional growth.
• Customer Impact: Be the voice of our customers, resolving issues and providing top-notch support. Your efforts directly contribute to their satisfaction and loyalty.
• Team Collaboration: Join a collaborative team that values your contributions. Embrace a positive work culture and thrive alongside supportive teammates.

Responsibilities:

Customer Engagement Expertise:

• Respond promptly to customer inquiries via phone, email, or chat.
• Prioritize orders efficiently and maintain up-to-date customer cases.
• Provide accurate information and expertly assist in issue resolution.
• Document all customer interactions meticulously in our CRM system,
• Capture customer feedback, actively contributing to continuous improvement initiatives.

Product and Service Mastery:

• Develop an in-depth understanding of our products and services, becoming a reliable specialist for customers.
• Stay abreast of the latest features and fixes, ensuring proactive knowledge ahead of customer queries.
• Promptly address customer concerns, utilizing Tier 2 support for more complex cases.

Qualifications:

Essential Skills:

• Exceptional English communication skills, both written and spoken.
• Strong curiosity about technology, with a willingness to learn and adapt.
• Customer-centered thinking and a high level of empathy.
• Proven ability to thrive in fast-paced environments, handling tasks with finesse.
• Collaborative team player, always ready to support colleagues and foster a positive work environment.
• Mandarin proficiency as this position requires to interact with Mandarin speaking customers.

Availability and Technical Proficiency:

• Willingness to work flexible shifts, including weekends and holidays, in a 24/7 customer support environment.
• Proficiency in MS Office applications (Outlook, Word, Excel) is a notable advantage.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

About Us
At TalentPop App, we believe customer support is more than just answering questions — it's about building trust and connection. We're on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You'll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand

What We're Looking For

• Excellent English communication skills (both written and spoken)
• At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done

What You'll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)

Use Application Code:
CS

READY TO JOIN US?
If you're passionate about making someone's day better and want to be part of a supportive, remote-first team, we'd love to hear from you. Apply now and let's grow together