342 Technical Positions jobs in the Philippines
Technical Specialist Level 3
BHBH Partners/Hireaway
Posted today
Job Viewed
Job Description
Summary
Under limited supervision, installs, maintains, tests, and repairs systems and networks. Utilizes advanced technical knowledge to plan and lead the implementation of technical solutions. Provides technical leadership and support, and resolves problems of a comprehensive and complex nature. Assists users/departments in formulating requests or proposals and in determining information system needs assessments. Provides leadership and guidance to, and may supervise, other staff and students.
**Responsibilities**:
Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.
May supervise or provide functional direction to lower graded staff and/or student employees performing the same or similar type of work.
Performs diverse technical assistance, documents findings and performs maintenance duties in support of a large unit that may encompass a variety of user support needs.
Maintains, updates and audits record keeping systems; documents projects, writes and maintains user instructions.
Oversees, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials. May input, reconcile and audit billing information from a record keeping system.
Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
Participates in and/or leads the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
Participates in and/or leads research and development initiatives and provides assistance in the implementation of new technologies.
Serves as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff.
Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices.
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's Degree, 5 to 10 years of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Knowledge, Skills and Abilities Required
Knowledge of current technological developments/trends in area of expertise.
Records maintenance skills.
Ability to provide leadership and functional direction to other technical support staff and/or student employees.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve moderately complex computer and network problems.
Distinguishing Characteristics
Position Requires:
Diverse technical assistance, documents findings and performs maintenance duties in support of a large unit;
Monitor, maintains, and inputs applicable records
Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems
Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.
Conditions of Employment
Specialty licensure/certification may be required, as specified by the department.
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php80,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (preferred)
Under limited supervision, installs, maintains, tests, and repairs systems and networks. Utilizes advanced technical knowledge to plan and lead the implementation of technical solutions. Provides technical leadership and support, and resolves problems of a comprehensive and complex nature. Assists users/departments in formulating requests or proposals and in determining information system needs assessments. Provides leadership and guidance to, and may supervise, other staff and students.
**Responsibilities**:
Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.
May supervise or provide functional direction to lower graded staff and/or student employees performing the same or similar type of work.
Performs diverse technical assistance, documents findings and performs maintenance duties in support of a large unit that may encompass a variety of user support needs.
Maintains, updates and audits record keeping systems; documents projects, writes and maintains user instructions.
Oversees, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials. May input, reconcile and audit billing information from a record keeping system.
Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
Participates in and/or leads the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
Participates in and/or leads research and development initiatives and provides assistance in the implementation of new technologies.
Serves as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff.
Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices.
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's Degree, 5 to 10 years of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Knowledge, Skills and Abilities Required
Knowledge of current technological developments/trends in area of expertise.
Records maintenance skills.
Ability to provide leadership and functional direction to other technical support staff and/or student employees.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve moderately complex computer and network problems.
Distinguishing Characteristics
Position Requires:
Diverse technical assistance, documents findings and performs maintenance duties in support of a large unit;
Monitor, maintains, and inputs applicable records
Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems
Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.
Conditions of Employment
Specialty licensure/certification may be required, as specified by the department.
**Job Types**: Full-time, Permanent
**Salary**: Php50,000.00 - Php80,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (preferred)
This advertiser has chosen not to accept applicants from your region.
0
Associate Content Technical Specialist
Manila, Metropolitan Manila
Thomson Reuters
Posted today
Job Viewed
Job Description
**Associate Content Technical Specialist | Content Operations**
The Associate Content Specialist participates in an Editorial or Content Operations team and assists in the creation and/or acquisition, preparation, and delivery of assigned content and information for creating products and product functionality in all publication media (print or electronic).
**About the Role**
As Associate Content Technical Specialist, you will:
- **Publishing**: Performs duties such as analyzing, keying, converting, coding, copyreading, editing, merging, rendering, loading, or validation of data.
- Supports team publishing goals by meeting deadlines.
- **Quality Control**:Responsible for accuracy and completeness of work product. All work will be checked until competent process knowledge is developed.
- **Individual and Team Skills**:Attends and participates in team meetings, prioritizes own work, and participates in the performance management process (e.g. peer reviews, self-evaluation).
- **Content acquisition**: Duties may include acquisition of manuscripts or core content, analysis of manuscripts and electronic files, coding (mark-up of data) and resolving coding errors, manuscript editing, compiling and editing of content, proofreading and copy reading, quality control, and verification.
**About You**
- Bachelor's degree holder (required)
- Strong English language skills, including college-level vocabulary, spelling, punctuation and grammar, and sentence structure
- Strong communication skills with the ability to communicate effectively with internal and external contacts.
- Ability to prioritize and stay focused while dealing with multiple assignments
- Detail-oriented with an aptitude for analysis and problem solving on an individualized level and within the context of a team environment
- Ability to successfully work in a team environment
- Must be willing to work on any shift and shifting schedule. (morning / mid / night shift)
- Open to Fresh Graduates
**What’s in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your
personal and professional growth through:
- **Hybrid Work Model**:Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with most of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
- **Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- **Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; work from anywhere (in-country); caregiver paid time off, bereavement leave; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- **Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees - Thomson Reuters café networking.
- **Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact
- **Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
**Salary**: Php21,000.00 - Php25,500.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
The Associate Content Specialist participates in an Editorial or Content Operations team and assists in the creation and/or acquisition, preparation, and delivery of assigned content and information for creating products and product functionality in all publication media (print or electronic).
**About the Role**
As Associate Content Technical Specialist, you will:
- **Publishing**: Performs duties such as analyzing, keying, converting, coding, copyreading, editing, merging, rendering, loading, or validation of data.
- Supports team publishing goals by meeting deadlines.
- **Quality Control**:Responsible for accuracy and completeness of work product. All work will be checked until competent process knowledge is developed.
- **Individual and Team Skills**:Attends and participates in team meetings, prioritizes own work, and participates in the performance management process (e.g. peer reviews, self-evaluation).
- **Content acquisition**: Duties may include acquisition of manuscripts or core content, analysis of manuscripts and electronic files, coding (mark-up of data) and resolving coding errors, manuscript editing, compiling and editing of content, proofreading and copy reading, quality control, and verification.
**About You**
- Bachelor's degree holder (required)
- Strong English language skills, including college-level vocabulary, spelling, punctuation and grammar, and sentence structure
- Strong communication skills with the ability to communicate effectively with internal and external contacts.
- Ability to prioritize and stay focused while dealing with multiple assignments
- Detail-oriented with an aptitude for analysis and problem solving on an individualized level and within the context of a team environment
- Ability to successfully work in a team environment
- Must be willing to work on any shift and shifting schedule. (morning / mid / night shift)
- Open to Fresh Graduates
**What’s in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your
personal and professional growth through:
- **Hybrid Work Model**:Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with most of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
- **Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- **Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; work from anywhere (in-country); caregiver paid time off, bereavement leave; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- **Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees - Thomson Reuters café networking.
- **Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact
- **Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
**Salary**: Php21,000.00 - Php25,500.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
Taguig, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Taguig City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
Makati, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Makati City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Makati City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
Answering incoming calls from customers.
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Experience**:
- call center: 1 year (required)
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Experience**:
- call center: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
Answering incoming calls from customers.
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Experience**:
- call center: 1 year (required)
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Experience**:
- call center: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
Pasay, Camarines Sur
AtomIT Business Solutions Corp
Posted today
Job Viewed
Job Description
**Specific Duties and Responsibilities**:
- Carry out tasks and assignments as required by the project (e.g. source expansion, entity cleanup, data categorization, data coding and analysis).
- Conduct a quality check on researched data and information.
- Prepare reports as required.
- Respond to client communications and concerns in a timely manner.
- Quality & Information Security Management
- Adhere to Infinit-O’s information security policies and carry out its processes and procedures accordingly.
**Requirements**:
- Relevant work experience in Technical Support for SaaS products, and research.
- Ability to read and understand a piece of information and determine its relevance.
- Strong English written and oral communication skills.
- Ability to work independently to conform to tight deadlines and changing processes.
- Well motivated, proactive and driven to achieve objectives.
- Must be analytical, organized, and results-oriented.
- Flexible in terms of work schedule.
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
- Carry out tasks and assignments as required by the project (e.g. source expansion, entity cleanup, data categorization, data coding and analysis).
- Conduct a quality check on researched data and information.
- Prepare reports as required.
- Respond to client communications and concerns in a timely manner.
- Quality & Information Security Management
- Adhere to Infinit-O’s information security policies and carry out its processes and procedures accordingly.
**Requirements**:
- Relevant work experience in Technical Support for SaaS products, and research.
- Ability to read and understand a piece of information and determine its relevance.
- Strong English written and oral communication skills.
- Ability to work independently to conform to tight deadlines and changing processes.
- Well motivated, proactive and driven to achieve objectives.
- Must be analytical, organized, and results-oriented.
- Flexible in terms of work schedule.
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
Smartsourcing
Posted today
Job Viewed
Job Description
**Why Smartsourcing?**
- We’re a certified GREAT PLACE TO WORK
- Awarded by HR AISA as a BEST COMPANY to Work for in the Philippines
- We are CCAP and IBPAP registered
**What's in it for you?**
- Above-industry salary package
- Day Shift
- Fixed weekends off
- HMO coverage for you and your dependent/s after one (1) month
- Free lunch every day
- Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
- Subsidized gym membership at Anytime Fitness
- Paid leaves
**_
Key areas of focus will include, but are not limited to:_**
- Initial contact, diagnosis and troubleshooting for inbound customer interactions
- Gathering information to enable incident resolution
- Escalating incidents and problems for resolution as necessary
- Proactive alarm monitoring and impacted stake holder communications
- Providing clear, concise communications to impacted key stake holders during planned/unplanned events
- Data center infrastructure/asset monitoring and access
**_Qualifications:_**
- 2-3 years in a NOC framework with business-to-business relationships
- 2-3 years of experience in an ITIL framework
- Highly competent in providing technical support for ICT and network services
- Strong stakeholder and vendor management skills
- Previous experience in network monitoring, diagnostics and trouble shooting
- Experience in Networks, Hosting, Voice, Security, and Infrastructure (IaaS)
- Experience in large call centre/technical help desk environments would be an advantage
- New Zealand ISP experience
- We’re a certified GREAT PLACE TO WORK
- Awarded by HR AISA as a BEST COMPANY to Work for in the Philippines
- We are CCAP and IBPAP registered
**What's in it for you?**
- Above-industry salary package
- Day Shift
- Fixed weekends off
- HMO coverage for you and your dependent/s after one (1) month
- Free lunch every day
- Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
- Subsidized gym membership at Anytime Fitness
- Paid leaves
**_
Key areas of focus will include, but are not limited to:_**
- Initial contact, diagnosis and troubleshooting for inbound customer interactions
- Gathering information to enable incident resolution
- Escalating incidents and problems for resolution as necessary
- Proactive alarm monitoring and impacted stake holder communications
- Providing clear, concise communications to impacted key stake holders during planned/unplanned events
- Data center infrastructure/asset monitoring and access
**_Qualifications:_**
- 2-3 years in a NOC framework with business-to-business relationships
- 2-3 years of experience in an ITIL framework
- Highly competent in providing technical support for ICT and network services
- Strong stakeholder and vendor management skills
- Previous experience in network monitoring, diagnostics and trouble shooting
- Experience in Networks, Hosting, Voice, Security, and Infrastructure (IaaS)
- Experience in large call centre/technical help desk environments would be an advantage
- New Zealand ISP experience
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
Answering incoming calls from customers.
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Quezon City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Quezon City**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
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