116 Technical Operations jobs in the Philippines

The Technical Operations Support Specialist is responsible for providing first-level technical support to users experiencing issues.

Key Responsibilities:

• Respond to customer basic inquiries via phone, email, chat, or ticketing system regarding basic technical issues.

• Guide customers through step-by-step solutions and escalate complex issues to higher-level support when necessary.

• Document customer interactions, technical issues, and resolutions in the support system.

• Collaborate with cross-functional teams to improve support processes and customer satisfaction.

• Stay up to date with product updates, system changes, and industry best practices.

• Meet performance metrics including Average Handling Time, First-Contact Resolution, Customer satisfaction

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Minimum of (1) year of experience in Technical or Customer Service role

• Strong understanding of CRM Tools and MS Applications

• Excellent verbal and written communication skills.

• Ability to work independently and in a team-oriented environment.

• Familiarity with help desk software and remote support tools is a plus.

Working Conditions:

• May require flexible working hours, including evenings or weekends.

• Remote or on-site work depending on company policy

Position Title: Technical Operations Analyst

Location: Ortigas/Makati

Work Setup: 100% onsite, morning shift

Job Description:

1. Provide 3rd line support to incidents/problems escalated by Level 2 support.
2. Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.
3. Driving to get the root cause of the issue as part of attending incident tickets.
4. Gather data, tests, and replicate incidents and problems.
5. Use monitoring and diagnostic tools or run tests to investigate and resolve problems quickly and accurately.
6. Create and maintain knowledgebase articles to document defects, common issues and processes.
7. Database interrogation using Database Server and queries to analyze impact of defects.
8. Investigate, diagnose and report software defects to Build Team or Software vendor for resolution and test the implemented fixes.
9. Identify and implement workarounds until the underlying issues/defects are resolved
10. Resolves complex issues.
11. Triaging application issues and driving to get to the root cause of issues.
12. Perform approved minor service requests.
13. Consult and coordinate the effort within the team and other support team to resolve incidents in timely manner
14. Regularly update stakeholders in an ongoing troubleshooting and resolution efforts
15. Develop and maintain relationship with different stakeholder and supporting teams
16. Participate in technical training programs, collaborations and knowledge sharing sessions, and self-directed learning. Stays informed of new support methodologies/approaches/technologies.
17. Contribute in building application AMS knowledgebase in application troubleshooting and resolution, with collaboration with App Owner, L2 Support, L4 Support, and Build Teams
18. Participate and contribute in establishing continuous improvement culture to achieve AMSs goals related to minimizing tickets escalated to IT-FD-AMS.
19. Gather data needed in function metrics reporting and analytics for decision making and improvements insights.

Position Title:
Technical Operations Analyst

Location:
Ortigas/Makati

Work Setup:
 100% onsite, morning shift

Job Description:

1. Provide 3rd line support to incidents/problems escalated by Level 2 support.
2. Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.
3. Driving to get the root cause of the issue as part of attending incident tickets.
4. Gather data, tests, and replicate incidents and problems.
5. Use monitoring and diagnostic tools or run tests to investigate and resolve problems quickly and accurately.
6. Create and maintain knowledgebase articles to document defects, common issues and processes.
7. Database interrogation using Database Server and queries to analyze impact of defects.
8. Investigate, diagnose and report software defects to Build Team or Software vendor for resolution and test the implemented fixes.
9. Identify and implement workarounds until the underlying issues/defects are resolved
10. Resolves complex issues.
11. Triaging application issues and driving to get to the root cause of issues.
12. Perform approved minor service requests.
13. Consult and coordinate the effort within the team and other support team to resolve incidents in timely manner
14. Regularly update stakeholders in an ongoing troubleshooting and resolution efforts
15. Develop and maintain relationship with different stakeholder and supporting teams
16. Participate in technical training programs, collaborations and knowledge sharing sessions, and self-directed learning. Stays informed of new support methodologies/approaches/technologies.
17. Contribute in building application AMS knowledgebase in application troubleshooting and resolution, with collaboration with App Owner, L2 Support, L4 Support, and Build Teams
18. Participate and contribute in establishing continuous improvement culture to achieve AMSs goals related to minimizing tickets escalated to IT-FD-AMS.
19. Gather data needed in function metrics reporting and analytics for decision making and improvements insights.

Technical Operations Coordinator

Location: Philippines (remote, with overlap to U.S. hours)

Reporting to: Chief Executive Officer, Head of Operations

Team: Product

IMPORTANT:

To Apply

Please send your CV and a 2-minute selfie video explaining why you believe you are the right candidate for this role to

Use the subject line: "Technical Operations Coordinator – (Your Name)"

About Us CGA Press Mashup.mp4

Campus Guardian Angel is the school safety arm of Mithril Defense — a U.S.-based defense technology company featured on national news and across dozens of states.

We're building a new category in safety: pilot-operated, less lethal drones delivered as a managed service. Our mission is to give staff and first responders visibility and time in the first minute of a crisis- so students, teachers, and communities can get to safety.

Our team includes Navy SEALs, SWAT veterans, engineers, and some of the best drone racing pilots in the world. It's not a typical mix, but that's the point. We're not here to do business as usual.

Why This Role Exists

Campus Guardian Angel is expanding its operational infrastructure to support national growth. As we build out facilities, improve internal systems, and scale our field operations, we need someone who can bring precision, structure, and initiative to the technical side of our day-to-day execution.

The Technical Operations Coordinator ensures that our tools, facilities, and workflows run smoothly by supporting construction projects, 3D modeling, and field operations while helping us move faster and operate more efficiently.

This is a hands-on, detail-oriented role with the opportunity to grow into a leadership position as our scanning and markup team expands.

What You'll Actually Do Here

Your work will touch almost every part of the business. In a given week, you might:

• Assist with construction operations management for the office remodel, including planning, scheduling, and coordination.
• Gather, organize, and maintain materials lists and inventories for the office remodel.
• Create or improve plans and drawings, ensuring alignment with U.S. design and construction standards.
• Test and provide feedback on our Tactical Operations Centerthe (TOC) app, helping identify bugs, usability issues, and process improvements.
• Develop and document standard operating procedures for marking up schools within the TOC app.
• Use your AutoCAD expertise to fuse and optimize Unreal models within Unreal Engine.
• Coordinate installation communications by providing clients and teams with clear instructions, updates, and requirements.
• Collaborate closely with cross-functional teams to ensure operational consistency and alignment.
• Take on additional projects as needed to help the team achieve company objectives.

What We're Looking For

We're looking for a systems thinker, a hands-on builder, and someone who understands that great hardware is born from both engineering rigor and operational urgency.

You likely

• Have at least 3 years experience in construction coordination, technical operations, or engineering support.
• Have worked with U.S. clients and are fully fluent in spoken and written English, ensuring effective communication across teams.
• Are proficient with AutoCAD (3 years experience)
• Able to learn new 3D apps quickly.
• Understand U.S. construction standards or have worked with teams adhering to them.
• Have strong skills in documentation, process creation, and workflow management.
• Communicate clearly and can work across time zones (time shifting) and departments.
• Are proactive, resourceful, and willing to jump in where needed.
• (Bonus) Have experience with Unreal Engine, and general 3D model handling.
• (Bonus) Someone who loves first person shooter video games.

Why Join Us

This isn't just another product role. It's a chance to build the global standard for intelligent, mission-ready drone platforms- ones that protect lives, empower defenders, and redefine what's possible in field robotics.

• Real impact: Your work directly supports the infrastructure and technology that keep schools and responders prepared.
• Hands-on innovation: You'll operate at the intersection of design, technology, and field operations.
• Growth potential: This role has a clear path to evolve into Team Lead for scanning and markup operations.Mission-driven work: Every process you build and every project you complete helps protect lives and strengthen school safety.

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Application Question(s):

• Have you created plans in accordance to US standards?

Have you submitted a permit pack in the US?

Experience:

• Working with US clients: 4 years (Required)

Work Location: Remote

1. Provide 3rd line support to incidents/problems escalated by Level 2 support.

2. Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.

3. Driving to get the root cause of the issue as part of attending incident tickets.

4. Gather data, tests, and replicate incidents and problems.

5. Use monitoring and diagnostic tools or run tests to investigate and resolve problems quickly and accurately.

6. Create and maintain knowledgebase articles to document defects, common issues and processes.

7. Database interrogation using Database Server and queries to analyze impact of defects.

8. Investigate, diagnose and report software defects to Build Team or Software vendor for resolution and test the implemented fixes.

9. Identify and implement workarounds until the underlying issues/defects are resolved

10. Resolves complex issues.

11. Triaging application issues and driving to get to the root cause of issues.

12. Perform approved minor service requests.

13. Consult and coordinate the effort within the team and other support team to resolve incidents in timely manner

14. Regularly update stakeholders in an ongoing troubleshooting and resolution efforts

15. Develop and maintain relationship with different stakeholder and supporting teams

16. Participate in technical training programs, collaborations and knowledge sharing sessions, and self-directed learning. Stays informed of new support methodologies/approaches/technologies.

17. Contribute in building application AMS knowledgebase in application troubleshooting and resolution, with collaboration with App Owner, L2 Support, L4 Support, and Build Teams

18. Participate and contribute in establishing continuous improvement culture to achieve AMS's goals related to minimizing tickets escalated to IT-FD-AMS.

19. Gather data needed in function metrics reporting and analytics for decision making and improvements insights.

We're Hiring: Technical Operations Leader
We are seeking an experienced Technical Operations Leader to drive operational excellence and lead technical initiatives across our organization. The ideal candidate will have extensive experience in managing complex technical operations, leading cross-functional teams, and implementing strategic solutions to optimize performance and reliability.

Location:
Santa Maria, Philippines

Work Mode:
Work From Office

Role:
Technical Operations Leader

What You'll Do
Lead and manage technical operations teams and processes

Develop and implement operational strategies and best practices

Oversee system performance, monitoring, and incident management

Collaborate with engineering and product teams on technical solutions

Drive continuous improvement initiatives and automation projects

Ensure compliance with security and operational standards

What We're Looking For
10+ years of experience in technical operations or related field

Strong leadership and team management skills

Experience with cloud platforms, infrastructure, and DevOps practices

Excellent problem-solving and analytical abilities

Strong communication and stakeholder management skills

Ready to make an impact? Apply now and let's grow together

Job Summary:

The Little Theater Technical Operations Specialist manages the Little Theater and its lights, sounds, and other multimedia equipment. He or she serves as the technical director and graphics designer of the Xavier Center for Culture and the Arts (XCCA) events, and to those events that are assigned to XCCA. He or she performs administrative and executive support tasks that are highly confidential and sensitive.

Duties and Responsibilities:

1. Manages the Little Theater and its functions and the services for Xavier Center for Culture and the Arts;
2. Manages the technical personnel and the student assistants;
3. Trains technical personnel for upskilling and makes sure that the personnel are ready for deployment to various functions and engagements;
4. Safeguards and maintains the technical facilities and equipment;
5. Designs and renders light and sound technical requirements in all the programs, projects, and activities of XCCA;
6. Designs for graphics, visual communication, and video requirements of XCCA;

Qualifications:

• Diploma or Bachelor's degree in Electrical or Electronics Engineering or any related field or equivalent degree;
• Technical skills in handling lights and sounds design, execution, operation, and troubleshooting;
• Artistic and technical competence and skills in handling production design set-up and strike down;
• Competence in technical equipment repair, maintenance, and inventory;
  
  Technical skills for graphics and video design;
• Positive character and work ethics; and
• Can work on flexible schedules for technical production rendition and implementation.

We are looking for a Licensed Architect with strong technical proficiency and operational discipline. This role is crucial in executing complex projects where precision, technical clarity, and collaborative presence are essential.

The Technical Operations Architect will work closely with our operations teams, producing comprehensive technical drawings, coordinating with consultants, and representing Radius in joint meetings. The right candidate should carry sensitivities aligned with Radius' ethos: sophistication, emotional geometry, and resonance with the "soul" of our work.

Key Responsibilities

Prepare and develop detailed technical drawings and construction documents for institutional-scale projects.

Collaborate with the Operations Department and Engineering Consultants to ensure design intent is fully translated into buildable form.

Participate in joint meetings with contractors, consultants, and clients, ensuring clarity and alignment across disciplines.

Ensure compliance with building codes, regulations, and Radius quality standards.

Support project monitoring during execution, verifying alignment with technical documentation.

Qualifications

Licensed Architect in the Philippines.

Minimum of 3 years professional experience in technical architectural work.

Knowledgeable on construction and specifications.

Experience with institutional or large-scale complex projects preferred.

Strong coordination and communication skills for cross-disciplinary collaboration.

Proficiency in AutoCAD, SketchUp, and familiarity with technical workflows (Lumion, Adobe Suite a plus).

Attentive to detail while maintaining awareness of proportion, balance, and Radius' philosophy of resonance.