168 Technical Liaison jobs in the Philippines
Mandarin Client Relations Specialist
JK Network Services
Posted today
Job Viewed
Job Description
Requirements:
Company Profile: A multinational BPO company provides customer service support for the clients located in the US.
Position: Mandarin Client Relations Specialist
Location: Ortigas, Pasig City
Schedule: Graveyard Shift with 2 days off a week or Dayshift 5am - 11am
Work Set-Up: Work On Site / Work From Home
Industry: BPO Company
**Responsibilities**:
Responsible in taking the orders of American customer via call
Interpret the orders to Chinese high-end restaurant in the USA
List and collect orders from American who want to eat authentic Chinese dishes
Ensure to provide Customer
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- satisfaction, retention and giving excellent service
**Benefits**:
Attendance Bonus
HMO upon regularization
Life insurance coverage of 300K upon regularization
15 PTO credits, 10 unused PTO credits convertible to cash after the end of year
Government Mandated Benefits
Negotiable to work from home set up
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:PHP 85,000.00 - 110,000.00 Monthly
Positions available:14
JOB REQUIREMENTS
Minimal experience:Unspecified
Gender:Indistinct
Company Profile: A multinational BPO company provides customer service support for the clients located in the US.
Position: Mandarin Client Relations Specialist
Location: Ortigas, Pasig City
Schedule: Graveyard Shift with 2 days off a week or Dayshift 5am - 11am
Work Set-Up: Work On Site / Work From Home
Industry: BPO Company
**Responsibilities**:
Responsible in taking the orders of American customer via call
Interpret the orders to Chinese high-end restaurant in the USA
List and collect orders from American who want to eat authentic Chinese dishes
Ensure to provide Customer
- if(window.screen.availWidth
');
- document.write('
');
}
- satisfaction, retention and giving excellent service
**Benefits**:
Attendance Bonus
HMO upon regularization
Life insurance coverage of 300K upon regularization
15 PTO credits, 10 unused PTO credits convertible to cash after the end of year
Government Mandated Benefits
Negotiable to work from home set up
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:PHP 85,000.00 - 110,000.00 Monthly
Positions available:14
JOB REQUIREMENTS
Minimal experience:Unspecified
Gender:Indistinct
This advertiser has chosen not to accept applicants from your region.
0
Client Relations Specialist (Remote Set Up)
National Capital Region, National Capital Region
WHR Global Consulting
Posted 3 days ago
Job Viewed
Job Description
Client Relations Specialist
br>Work Arrangement: Remote Set Up
Schedule: 12-hour shifts | No weekends off
Location: Remote Set Up
Employment Type: Contractual
Salary: USD 1900 to USD 2400
About the Role:
The Client Experience Associate (CEA) is a frontline member of RSF Agency’s Client Relations team. This role is responsible for managing real-time communication with clients via chat, voice, and email, ensuring a seamless and high-touch experience. CEAs are expected to manage VIP client interactions with tact and empathy, maintain service excellence, and resolve issues swiftly without escalation whenever possible. This position plays a critical role in maintaining RSF’s reputation.
Key Responsibilities:
Client Communication & Relationship Management
● Serve as the primary point of contact for assigned clients during your shift. < r> ● Engage with clients via Telegram, WhatsApp, Zoom, and email to provide timely responses and resolutions. < r> ● Maintain a calm, confident tone—especially with high-maintenance or high-value clients.
Issue Resolution & Escalation
● Identify service issues, delays, or misunderstandings and resolve them directly when possible. < r> ● Escalate critical or high-risk concerns to the Client Relations Manager with detailed context. < r> ● Maintain an active escalation log in ClickUp for visibility and tracking. < r>VIP Client Handling
● Adapt tone and language to match client personalities while maintaining RSF’s brand voice.
● Proactively manage communications to prevent dissatisfaction and service complaints. < r>Administrative Coordination
● Document all significant client interactions and updates in ClickUp and Telegram folders. < r> ● Track and update client status reports, onboarding progress, and contract-related communications. < r> ● Collaborate with other departments (Training, Chat, Content, Sales Ops) to ensure client needs are met promptly. < r>Service Excellence
● Uphold a 10-minute maximum response time to client inquiries during working hours. < r> ● Practice proactive communication: update clients before they need to ask. < r> ● Participate in internal training to stay updated on SOPs, client strategies, and tool usage (Telegram, ClickUp, Vault systems, etc.). < r> ● Perform other related tasks as may be assigned. < r>
Qualifications:
● 3+ years in a client-facing role with direct responsibility for chat, phone, and email service, preferably with a background in VIP Casino, Hospitality, Concierge, or as a Personal Assistant for a demanding wealthy client. < r> ● Prior experience handling high-profile or VIP clients. < r> ● Exceptional written and verbal English communication skills; sensitivity to tone and context is essential. < r> ● Proven ability to de-escalate tense situations and manage demanding personalities. < r> ● Strong organizational skills and attention to detail. < r> ● Comfort with 12-hour shifts and rotating rest days (no weekends off). < r> ● Tech-savvy: familiar with tools such as ClickUp, Google Workspace, Zoom, and Telegram. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
br>Work Arrangement: Remote Set Up
Schedule: 12-hour shifts | No weekends off
Location: Remote Set Up
Employment Type: Contractual
Salary: USD 1900 to USD 2400
About the Role:
The Client Experience Associate (CEA) is a frontline member of RSF Agency’s Client Relations team. This role is responsible for managing real-time communication with clients via chat, voice, and email, ensuring a seamless and high-touch experience. CEAs are expected to manage VIP client interactions with tact and empathy, maintain service excellence, and resolve issues swiftly without escalation whenever possible. This position plays a critical role in maintaining RSF’s reputation.
Key Responsibilities:
Client Communication & Relationship Management
● Serve as the primary point of contact for assigned clients during your shift. < r> ● Engage with clients via Telegram, WhatsApp, Zoom, and email to provide timely responses and resolutions. < r> ● Maintain a calm, confident tone—especially with high-maintenance or high-value clients.
Issue Resolution & Escalation
● Identify service issues, delays, or misunderstandings and resolve them directly when possible. < r> ● Escalate critical or high-risk concerns to the Client Relations Manager with detailed context. < r> ● Maintain an active escalation log in ClickUp for visibility and tracking. < r>VIP Client Handling
● Adapt tone and language to match client personalities while maintaining RSF’s brand voice.
● Proactively manage communications to prevent dissatisfaction and service complaints. < r>Administrative Coordination
● Document all significant client interactions and updates in ClickUp and Telegram folders. < r> ● Track and update client status reports, onboarding progress, and contract-related communications. < r> ● Collaborate with other departments (Training, Chat, Content, Sales Ops) to ensure client needs are met promptly. < r>Service Excellence
● Uphold a 10-minute maximum response time to client inquiries during working hours. < r> ● Practice proactive communication: update clients before they need to ask. < r> ● Participate in internal training to stay updated on SOPs, client strategies, and tool usage (Telegram, ClickUp, Vault systems, etc.). < r> ● Perform other related tasks as may be assigned. < r>
Qualifications:
● 3+ years in a client-facing role with direct responsibility for chat, phone, and email service, preferably with a background in VIP Casino, Hospitality, Concierge, or as a Personal Assistant for a demanding wealthy client. < r> ● Prior experience handling high-profile or VIP clients. < r> ● Exceptional written and verbal English communication skills; sensitivity to tone and context is essential. < r> ● Proven ability to de-escalate tense situations and manage demanding personalities. < r> ● Strong organizational skills and attention to detail. < r> ● Comfort with 12-hour shifts and rotating rest days (no weekends off). < r> ● Tech-savvy: familiar with tools such as ClickUp, Google Workspace, Zoom, and Telegram. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
Mandaluyong, National Capital Region
Nityo Infotech
Posted 14 days ago
Job Viewed
Job Description
HIRING
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)
QUALIFICATIONS:
A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)
QUALIFICATIONS:
A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Representative
Navotas, National Capital Region
Sapient Global Services
Posted 1 day ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Tech Support Specialist in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
•Provide technical support to customers and resolve technical issues < r>•Communicate technical information to customers clearly < r>•Escalate technical issues to internal technical teams for resolution < r>•Troubleshoot and resolve complex technical problems with customers and internal technical teams < r>•Ensure timely resolution of technical issues and customer satisfaction < r>•Maintain accurate records of technical issues and resolutions and provide reports to management. < r>
Qualifications:
•High school diploma or equivalent required, with some college coursework in tech or related field preferred < r>•Experience is not required < r>•Excellent communication and interpersonal skills < r>•Strong problem-solving and decision-making skills < r>•Ability to work in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
•Provide technical support to customers and resolve technical issues < r>•Communicate technical information to customers clearly < r>•Escalate technical issues to internal technical teams for resolution < r>•Troubleshoot and resolve complex technical problems with customers and internal technical teams < r>•Ensure timely resolution of technical issues and customer satisfaction < r>•Maintain accurate records of technical issues and resolutions and provide reports to management. < r>
Qualifications:
•High school diploma or equivalent required, with some college coursework in tech or related field preferred < r>•Experience is not required < r>•Excellent communication and interpersonal skills < r>•Strong problem-solving and decision-making skills < r>•Ability to work in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Representative
Navotas, National Capital Region
Sapient Ph
Posted 3 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Tech Support Specialist in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
•Provide technical support to customers and resolve technical issues < r>•Communicate technical information to customers clearly < r>•Escalate technical issues to internal technical teams for resolution < r>•Troubleshoot and resolve complex technical problems with customers and internal technical teams < r>•Ensure timely resolution of technical issues and customer satisfaction < r>•Maintain accurate records of technical issues and resolutions and provide reports to management. < r>
Qualifications:
•High school diploma or equivalent required, with some college coursework in tech or related field preferred < r>•Experience is not required < r>•Excellent communication and interpersonal skills < r>•Strong problem-solving and decision-making skills < r>•Ability to work in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
•Provide technical support to customers and resolve technical issues < r>•Communicate technical information to customers clearly < r>•Escalate technical issues to internal technical teams for resolution < r>•Troubleshoot and resolve complex technical problems with customers and internal technical teams < r>•Ensure timely resolution of technical issues and customer satisfaction < r>•Maintain accurate records of technical issues and resolutions and provide reports to management. < r>
Qualifications:
•High school diploma or equivalent required, with some college coursework in tech or related field preferred < r>•Experience is not required < r>•Excellent communication and interpersonal skills < r>•Strong problem-solving and decision-making skills < r>•Ability to work in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Associate
Davao del Sur, Davao del Sur
TALENT OUTSOUCING CHANNEL SOLUTIONS
Posted 4 days ago
Job Viewed
Job Description
"Urgent in need of someone who can start ASAP for this Account!
Location: DAVAO CITY br>Work set -up: Work onsite/Office -based
Qualifications:
At least senior high school graduate.
At least 1 year BPO/Non - BPO experience
With good to excellent ENGLISH communication skills.
Must be fully vaccinated
Willing to process their application immediately
Compensation:
Competitive basic salary plus other Allowances
10% Night differential
HMO (Intellicare) upon regularization
Monthly allowances upon regularization
Additional benefits will be discussed during the Job Offer. "
Location: DAVAO CITY br>Work set -up: Work onsite/Office -based
Qualifications:
At least senior high school graduate.
At least 1 year BPO/Non - BPO experience
With good to excellent ENGLISH communication skills.
Must be fully vaccinated
Willing to process their application immediately
Compensation:
Competitive basic salary plus other Allowances
10% Night differential
HMO (Intellicare) upon regularization
Monthly allowances upon regularization
Additional benefits will be discussed during the Job Offer. "
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Zambales, Zambales
JAV Resource Corporation
Posted 6 days ago
Job Viewed
Job Description
TECHNICAL SUPPORT ENGINEER
br>We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce!
If you are a Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician, who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, YOU BELONG TO US!
The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.
JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Property Management, Digital Marketing and Customer Service. We are every business’ partner to achieving their market targets and business goals. < r>
What we Offer?
• A competitive package depending on meeting the qualification requirements stipulated above < r>• ull-time, permanent employment < r>• A ove standard leave credits upon regularization < r>• P id trainings related to the job < r>• T ols necessary in the delivery of output will be company-provided < r>• A niversary increase < r>• P rformance incentives < r>• H liday and overtime payment if incurred < r>• O fice-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week work schedule < r>
Please note that this is a FULL TIME, ON-SITE OFFICE JOB
Should you be interested to grow your career in the BPO industry, send us your comprehensive curriculum vitae and our Human Resource Professional will connect with you for the schedule and details of the screening process.
Pay: Php20,000.00 - Php25,000.00 per month (starting rate, depending on meeting the qualification requirements)
Benefits:
• A ditional leave < r>• C mpany Christmas gift < r>• C mpany events < r>• O portunities for promotion < r>• P id training < r>• P y raise < r>• P omotion to permanent employee < r>
Schedule:
• 8 hour shift < r>• D y shift < r>
Supplemental Pay:
• 1 th month salary < r>• A niversary bonus < r>• H liday Pay < r>• O ertime pay < r>• P rformance incentive < r>• Y arly bonus < r>
License/Certification:
• L censed Electrical Engineer, Master Electrician, Licensed Electronics Engineer, Electronics Technician (Preferred) < r>
Requirements
• L censed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician < r>• K owledge in solar panels, batteries and inverters is a deal breaker < r>• H s prowess in English communication, oral and written < r>• C n confidently speak with all types and levels of people < r>• H s active listening skills < r>• A le to multi-task - maneuver computer from one application to another while talking to the customer over call < r>• P ssionate about providing customer service < r>• A aptable, organized, patient and empathetic < r>• C mfortable working with a team of Engineers, collaborative and dynamic
br>We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce!
If you are a Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician, who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, YOU BELONG TO US!
The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.
JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Property Management, Digital Marketing and Customer Service. We are every business’ partner to achieving their market targets and business goals. < r>
What we Offer?
• A competitive package depending on meeting the qualification requirements stipulated above < r>• ull-time, permanent employment < r>• A ove standard leave credits upon regularization < r>• P id trainings related to the job < r>• T ols necessary in the delivery of output will be company-provided < r>• A niversary increase < r>• P rformance incentives < r>• H liday and overtime payment if incurred < r>• O fice-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week work schedule < r>
Please note that this is a FULL TIME, ON-SITE OFFICE JOB
Should you be interested to grow your career in the BPO industry, send us your comprehensive curriculum vitae and our Human Resource Professional will connect with you for the schedule and details of the screening process.
Pay: Php20,000.00 - Php25,000.00 per month (starting rate, depending on meeting the qualification requirements)
Benefits:
• A ditional leave < r>• C mpany Christmas gift < r>• C mpany events < r>• O portunities for promotion < r>• P id training < r>• P y raise < r>• P omotion to permanent employee < r>
Schedule:
• 8 hour shift < r>• D y shift < r>
Supplemental Pay:
• 1 th month salary < r>• A niversary bonus < r>• H liday Pay < r>• O ertime pay < r>• P rformance incentive < r>• Y arly bonus < r>
License/Certification:
• L censed Electrical Engineer, Master Electrician, Licensed Electronics Engineer, Electronics Technician (Preferred) < r>
Requirements
• L censed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician < r>• K owledge in solar panels, batteries and inverters is a deal breaker < r>• H s prowess in English communication, oral and written < r>• C n confidently speak with all types and levels of people < r>• H s active listening skills < r>• A le to multi-task - maneuver computer from one application to another while talking to the customer over call < r>• P ssionate about providing customer service < r>• A aptable, organized, patient and empathetic < r>• C mfortable working with a team of Engineers, collaborative and dynamic
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Representative
Davao del Sur, Davao del Sur
Talent Outsourcing Channel Solutions
Posted 8 days ago
Job Viewed
Job Description
Urgent hiring! Customer Service Representative!
br>JOB TYPE: ON-SITE
LOCATION: Davao City
Qualifications:
• Senior high graduate and college graduate are welcome to apply < r>• Must have good English communication skills < r>• With or Without Experience < r>• Willing to process their application ASAP < r>• Can start immediately < r>
Benefits:
• Paid Training < r>• Earn a competitive compensation < r>• Government Mandated Benefits
br>JOB TYPE: ON-SITE
LOCATION: Davao City
Qualifications:
• Senior high graduate and college graduate are welcome to apply < r>• Must have good English communication skills < r>• With or Without Experience < r>• Willing to process their application ASAP < r>• Can start immediately < r>
Benefits:
• Paid Training < r>• Earn a competitive compensation < r>• Government Mandated Benefits
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Representative
Davao del Sur, Davao del Sur
TORCH SOLUTIONS
Posted 12 days ago
Job Viewed
Job Description
Job Description
br>Urgent hiring for Technical Support Representatives Work Onsite Accounts in Davao Site!
Qualifications:
At least high school graduate.
At least one year of CSR/TSR experience.
Flexible with the work schedule.
Strong communication skills.
Great computer navigation and typing skills.
Can work under pressure.
Responsibilities:
Provide prompt, accurate, and courteous responses to customer concerns. br>Update the customer's account information, including address and banking details.
Know how to guide the customer through troubleshooting over the phone patiently.
Must be able to work in a fast-paced environment and multi-task (take inbound calls while working with tickets).
Interested applicants, Click APPLY NOW button to get started.
Summary of role requirements:
Flexible hours available
br>Urgent hiring for Technical Support Representatives Work Onsite Accounts in Davao Site!
Qualifications:
At least high school graduate.
At least one year of CSR/TSR experience.
Flexible with the work schedule.
Strong communication skills.
Great computer navigation and typing skills.
Can work under pressure.
Responsibilities:
Provide prompt, accurate, and courteous responses to customer concerns. br>Update the customer's account information, including address and banking details.
Know how to guide the customer through troubleshooting over the phone patiently.
Must be able to work in a fast-paced environment and multi-task (take inbound calls while working with tickets).
Interested applicants, Click APPLY NOW button to get started.
Summary of role requirements:
Flexible hours available
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Representative
Davao del Sur, Davao del Sur
OnseSource Global
Posted 13 days ago
Job Viewed
Job Description
Key Responsibilities:
● Provide onsite technical support for software, hardware, and basic networking issues br>within a fintech environment.
● Actively listen to users, identify root causes, and offer clear, specific solutions. < r>● Communicate technical information in a simple, easy-to-understand way across different < r>channels (call, chat, email).
● Use internal resources and documentation effectively for troubleshooting and user < r>guidance.
● Think critically and creatively when standard fixes don’t resolve the issue; escalate when
● Accurately document all interactions, troubleshooting steps, and outcomes, especially < r>when working on system transactions or account-related activities.
● Stay current with updates, tools, and support procedures to ensure efficient and modern < r>tech service delivery.
● Collaborate with cross-functional teams to resolve technical issues and improve the end- < r>user experience.
Qualifications:
● Minimum 3 years of technical support experience. < r>● Strong technical troubleshooting skills with experience resolving complex application or < r>user-facing technical issues across various tools and platforms.
● Excellent communication skills—clear, direct, and user-friendly.
financial tech systems.
● Fast learner with a proactive attitude toward continuous improvement and technology < r>updates.
● Ability to work both independently and within a team environment. < r>
Preferred (Not Required):
● Familiarity with fintech platforms or enterprise support environments. < r>● Experience with ticketing systems.
● Provide onsite technical support for software, hardware, and basic networking issues br>within a fintech environment.
● Actively listen to users, identify root causes, and offer clear, specific solutions. < r>● Communicate technical information in a simple, easy-to-understand way across different < r>channels (call, chat, email).
● Use internal resources and documentation effectively for troubleshooting and user < r>guidance.
● Think critically and creatively when standard fixes don’t resolve the issue; escalate when
● Accurately document all interactions, troubleshooting steps, and outcomes, especially < r>when working on system transactions or account-related activities.
● Stay current with updates, tools, and support procedures to ensure efficient and modern < r>tech service delivery.
● Collaborate with cross-functional teams to resolve technical issues and improve the end- < r>user experience.
Qualifications:
● Minimum 3 years of technical support experience. < r>● Strong technical troubleshooting skills with experience resolving complex application or < r>user-facing technical issues across various tools and platforms.
● Excellent communication skills—clear, direct, and user-friendly.
financial tech systems.
● Fast learner with a proactive attitude toward continuous improvement and technology < r>updates.
● Ability to work both independently and within a team environment. < r>
Preferred (Not Required):
● Familiarity with fintech platforms or enterprise support environments. < r>● Experience with ticketing systems.
This advertiser has chosen not to accept applicants from your region.
9