1,415 Technical Implementation jobs in the Philippines

As a
Technical Implementation & Enterprise Support Specialist
, you will work with both new and existing customers guiding implementations, managing high-priority escalations, and supporting strategic enterprise accounts. You'll also act as a bridge between technical support and customer success teams, ensuring customer satisfaction and helping scale mission-critical database solutions across complex environments.

You'll thrive in this role if you enjoy solving complex problems, building relationships with technical stakeholders, and learning continuously across a variety of platforms and technologies.

ScaleGrid
was built by database experts to provide enterprise-grade Database-as-a-Service (DBaaS) hosting solutions and powerful management tools. Our fully manages platform is used by thousands of developers, startups, and enterprise businesses, including VMWare, Atlassian, and Sony, and handles all of your database operations at any scale.

What you get to do:

• Assist customers with technical onboarding, data migrations, and deployment for new customers, ensuring smooth adoption of ScaleGrid solutions.
• Own and resolve complex technical support issues related to cloud database deployments (Mongo, Redis, PGSQL, MySQL).
• Serve as a primary escalation point for advanced technical issues and work cross-functionally with other teams (Sales, Engineering, etc.) for timely resolution.
• Maintain clear and empathetic communication with enterprise customers throughout the escalation lifecycle.
• Document incidents, resolutions, and root causes to contribute to knowledge base.
• Collaborate with Sales Engineers and Product Teams to tailor solutions that meet unique enterprise requirements.
• Provide ongoing technical guidance and product expertise to strategic accounts.
• Proactively monitor customer environments, identify potential risks or inefficiencies, and offer actionable recommendations.
• Respond to customer tickets through our support platform (e.g. Zendesk).
• Debug complex issues including database errors, and performance bottlenecks.
• Create internal and external documentation including new knowledge base articles.

What You'll Bring

• 2+ years in an implementation, or solutions engineering role for enterprise software products.
• Excellent problem-solving and diagnostic skills, with a strong understanding of infrastructure and application layers.
• Experience with SQL and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, Redis).
• Familiarity with major cloud providers (AWS, GCP, Azure).
• Comfortable working in a 24/7 global support environment with rotating on-call shifts.
• Strong communication skills in fluent English — written and verbal.

Nice to have:

• Experience supporting enterprise customers or acting as a technical advisor/account manager.
• Hands-on experience with Linux/Unix administration.
• Understanding of database performance tuning and high availability configurations.
• Experience using CRM or support tools like Zendesk, and Jira.
• Bachelor's degree in Computer Science, IT, or a related field.

The Technical Implementation Specialist sits within the Customer Implementation & Professional Services group. This role performs remote and onsite technical work to fulfill the customer contracts in product installation, Move, Add and Change (IMAC).

This role can also be involved in sales and pre-sales stage to verify the pre-requisites for an accurate contract from the technical side. Also, this role provides consultancy to other roles CIPS group regarding technical/product related questions. This role owns customer technical experience during product on the boarding phase.

Role Responsibilities:

• Perform installations, upgrades and migrations of a mixture of products using globally consistent
• methodologies – both remotely and on customer site.
• Complete tasks outlined in project plans and agreements with customers.
• Liaise with customer IT departments to ensure efficient product installation and support.
• Drive potential product implementation issues to a timely and successful resolution, minimizing
• and/or avoiding any customer impact.
• Provide technical expertise to other Implementation teams and SAM teams.
• Collaborate with support partners and product specialists to ensure product specialization.
• Maintain awareness of relevant technical and product trends through self-learning/study, training
• classes, and job shadowing.
• Work in a fast-paced environment to deliver projects independently.
• Continually promote standard processes and elevate issues accordingly.

Qualifications and Experience Required:

• Excellent knowledge and hands-on experience in operating systems (Linux and Windows) and
• networking technologies.
• Experience in a customer-facing technical service role.
• Good problem management, solve, and analytical skills.
• Ability to work virtually to successfully deliver projects or resolutions to issues.
• Independent worker with excellent time management and issue skills, and able to work through
• crises.
• Proficient in English, able to use English as a working language with internal teams and
• customers.
• Multi-tasked, able to succeed in a meaningful environment.
• RHCSA, RHCE, RHCA, CCNA, CCNP or CCIE is a plus.
• Coding skills is advantage.

Certifications/ Education:

Graduate degree or equivalent experience in technical studies or information technology with knowledge of computers, networking or use of technology in the financial industry

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,

your rights and how to contact us as a data subject

.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

The Technical Implementation Specialist sits within the Customer Implementation & Professional Services group. This role performs remote and onsite technical work to fulfill the customer contracts in product installation, Move, Add and Change (IMAC).

This role can also be involved in sales and pre-sales stage to verify the pre-requisites for an accurate contract from the technical side. Also, this role provides consultancy to other roles CIPS group regarding technical/product related questions. This role owns customer technical experience during product on the boarding phase.

Role Responsibilities:

• Perform installations, upgrades and migrations of a mixture of products using globally consistent
• methodologies – both remotely and on customer site.
• Complete tasks outlined in project plans and agreements with customers.
• Liaise with customer IT departments to ensure efficient product installation and support.
• Drive potential product implementation issues to a timely and successful resolution, minimizing
• and/or avoiding any customer impact.
• Provide technical expertise to other Implementation teams and SAM teams.
• Collaborate with support partners and product specialists to ensure product specialization.
• Maintain awareness of relevant technical and product trends through self-learning/study, training
• classes, and job shadowing.
• Work in a fast-paced environment to deliver projects independently.
• Continually promote standard processes and elevate issues accordingly.

Qualifications and Experience Required:

• Excellent knowledge and hands-on experience in operating systems (Linux and Windows) and
• networking technologies.
• Experience in a customer-facing technical service role.
• Good problem management, solve, and analytical skills.
• Ability to work virtually to successfully deliver projects or resolutions to issues.
• Independent worker with excellent time management and issue skills, and able to work through
• crises.
• Proficient in English, able to use English as a working language with internal teams and
• customers.
• Multi-tasked, able to succeed in a meaningful environment.
• RHCSA, RHCE, RHCA, CCNA, CCNP or CCIE is a plus.
• Coding skills is advantage.

Certifications/ Education:
Graduate degree or equivalent experience in technical studies or information technology with knowledge of computers, networking or use of technology in the financial industry

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Qualification

• Strong communicator, both verbal and written. Candidate must be Inquisitive, analytical, and resourceful
• With experience in Business Analysis and Solution Design skills
• Able to liaise with stakeholders at all levels. He/she must collaborative, supportive and responsive.
• Experience in managing software application development projects and adept with CRM and/or digital delivery
• Familiarity with and the surrounding ecosystem

• Experience in working with Agile Methodologies

• Ability to work within core business hours of Western USA and Austrailasia.

• Project management experience to deliver 6-12 week onboarding initiatives for customers across the USA and Australasia.
• Impeccable customer service skills with ability to communicate technical concepts to various levels of seniority, effectively gather information, solve problems, set expectations and ensure pace of delivery.
• 2+ years of experience configuring the platform including exposure to sales cloud, service cloud, flows, digital engagement and communities/experiences.
• Experience with mapping ETL data integrations, previous hands-on configuration using declarative middleware solutions such as Informatica, Mulesoft, Jitterbit and Zapier.
• Exposure to communications platforms such as google workspace, Vonage, Aircall, salesforce omnichannel, WhatsApp, twilio and Marketing Cloud.
• Experience implementing Salesforce configuration changes using declarative tools such as Profiles, Sharing, Workflow, Process Builder, Validation Rules, Approvals, Fields, Objects, Page Layouts, Record Types, Actions, Reports, Dashboards etc.
• Previous experience in Higher Education, Recruitment or Admissions data management.
• Familiarity with data integration middleware and ETL processes
• Experience with CTI administration

Technical Implementation Manager

Philippines (Remote) - Will transition to full-time in Manila office once it opens in approximately 6 months

$60,000 USD (₱3,426,930 PHP) - $80,000 USD (₱4,570,200 PHP)

Our client, a leader in Unified Endpoint Management is seeking a Technical Implementation Manager. The client now works with organisations in over 100 countries with a centralized UEM platform for enterprise-wide applications, Identity & threat management, Device and Content management.

We are seeking a seasoned and dynamic Manager – Technical Implementation with 8+ years of experience, including strong presales exposure, to lead our implementation engineering team. The ideal candidate will have a solid background in cybersecurity, Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and Patch Management solutions. This role involves overseeing presales and implementation activities, mentoring engineers, and ensuring successful customer engagements.

Key Responsibilities:

• Lead and mentor a team of Implementation Engineers, ensuring high performance and continuous development.
• Collaborate with sales and technical leadership to align implementation strategies with business goals.
• Oversee and actively participate in presales activities including product demonstrations, proof-of-concept deployments, and solution presentations.
• Design and review security solutions tailored to customer requirements.
• Ensure smooth execution of presales and post-sales technical engagements.
• Develop and maintain technical documentation, proposals, and RFP responses.
• Act as an escalation point for complex technical issues during implementation.
• Stay abreast of industry trends and emerging technologies in cybersecurity and device management.
• Drive customer satisfaction through efficient and timely solution delivery.

Manager – Technical Implementation

Manila (Remote for first 6 months, then office-based) | Full-time

My client, a global enterprise software and cybersecurity organisation with a strong presence in over 100 countries, is looking for a
Manager – Technical Implementation
to lead their growing implementation engineering team.

This is a fantastic opportunity for a seasoned professional with strong
presales and cybersecurity experience
to step into a leadership role, driving technical excellence, mentoring engineers, and ensuring successful customer engagements.

Key Responsibilities

• Lead and mentor a team of Implementation Engineers, fostering high performance and continuous growth.
• Oversee and actively participate in presales activities including demos, solution presentations, and proof-of-concept deployments.
• Design and review customer-focused security solutions.
• Ensure smooth execution of presales and post-sales engagements.
• Act as an escalation point for complex technical issues.
• Collaborate closely with sales and technical leadership to align strategies.
• Stay ahead of industry trends in cybersecurity and device management.

Required Skills & Experience

• 8+ years in cybersecurity, with at least 2 years in a leadership or managerial role.
• Strong presales experience with customer-facing solutioning.
• Hands-on expertise with MDM, RMM, and Patch Management tools (e.g., Microsoft Intune, Kaseya, NinjaRMM).
• Deep understanding of security frameworks, IT infrastructure, and protocols.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, IT, or related field.

Note:
The role will be
remote for the first 6 months
until the Manila office is ready, after which it will transition to on-site.

If this sounds like the right opportunity for you, we'd love to hear from you

Company Description

At Eastvantage, we specialize in managed services and outsourcing solutions that drive operational excellence and business growth for our global partners. With a team of inspired experts, we offer purpose-built solutions in software development, technology support, customer relationship management, and various business support functions. Our services are delivered 24/7 in 15 different languages from our locations in the Philippines, India, Vietnam, Morocco, and Bulgaria. Visit to learn more about how we can help you achieve success.

Role Description

This is a full-time WFH role based in Manila for a Salesforce Technical Implementation Lead. The Salesforce Technical Implementation Lead will be responsible for leading Salesforce implementation projects, providing technical support, solving complex technical issues, and ensuring customer satisfaction. Daily tasks include collaborating with clients and internal teams, analyzing business requirements, configuring Salesforce solutions, and conducting training sessions. This role demands in-depth technical expertise and effective communication skills.

Qualifications

• Strong Analytical and Problem-Solving Skills
• Technical Support and Proficiency in Salesforce Configuration
• Excellent Communication and Interpersonal Skills
• Experience in Customer Service and Client Relationship Management
• Sales and Business Development Skills
• Ability to work on-site in Manila
• Bachelor's degree in Computer Science, Information Technology, or related field
• Salesforce certification(s) is a plus

Manager – Presales Technical Implementation

Manila (Remote for first 6 months, then office-based) | Full-time

My client, a global enterprise software and cybersecurity organisation with a strong presence in over 100 countries, is looking for a
Presales Manager – Technical Implementation
to lead their growing implementation engineering team.

This is a fantastic opportunity for a seasoned professional with strong
presales and cybersecurity experience
to step into a leadership role, driving technical excellence, mentoring engineers, and ensuring successful customer engagements.

Key Responsibilities

• Lead and mentor a team of Implementation Engineers, fostering high performance and continuous growth.
• Oversee and actively participate in presales activities including demos, solution presentations, and proof-of-concept deployments.
• Design and review customer-focused security solutions.
• Ensure smooth execution of presales and post-sales engagements.
• Act as an escalation point for complex technical issues.
• Collaborate closely with sales and technical leadership to align strategies.
• Stay ahead of industry trends in cybersecurity and device management.

Required Skills & Experience

• 8+ years in cybersecurity, with at least 2 years in a leadership or managerial role.
• Strong presales experience with customer-facing solutioning.
• Hands-on expertise with MDM, RMM, and Patch Management tools (e.g., Microsoft Intune, Kaseya, NinjaRMM).
• Deep understanding of security frameworks, IT infrastructure, and protocols.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, IT, or related field.

Note:
The role will be
remote for the first 6 months
until the Manila office is ready, after which it will transition to on-site.

If this sounds like the right opportunity for you, we'd love to hear from you

JOB DESCRIPTION

Join our Merchant Services team and make your mark by leading technical implementations for mid-sized merchants. Bring your expertise in credit card processing platforms to drive successful client integrations and thrive in a dynamic environment. Unlock your potential with opportunities for growth and collaboration.

Job Summary:

As a Technical Implementation Manager within the Commercial and Investment Banking Payments Technology, Merchant Services team, you will be responsible for client consultation, managing integration projects, and contributing to special initiatives. You will serve as the primary contact for implementation matters, offering technical consultation and overseeing card transaction testing. Your role requires a thorough understanding of credit card processing platforms and meticulous attention to detail. Collaborating closely with clients to comprehend their business requirements and providing guidance on payment transactions will be a significant part of your role. Project timelines vary from 45 days to over 6 months.

Job Responsibilities:

• Act as the primary technical resource for client implementations for mid-sized merchants and third-party integrators.
• Advise Chase clients on supported connectivity options, communication protocols, transaction record formats, and product functionality.
• Complete integration testing requirements to ensure client software integration meets all product and service standards.
• Analyze data transmitted to Chase test hosts or self-testing tools and communicate results to clients.
• Manage issue diagnosis and fixes with clients in a timely and professional manner, including technical conference calls.
• Serve as the key point of contact for successful product and service conversions from a technical perspective.
• Mentor analysts and collaborate with employees on client integration projects.
• Partner with sales consultants and subject matter experts on client calls requiring advanced technical consultation.
• Handle highly complex integrations, including EMV certification with card brands.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of experience in a technical role within the credit card payment processing industry.
• Minimum of 5 years of experience in technical roles such as networking, technical support, quality assurance, sales engineering, or business analysis.
• Minimum 2 years diagnosing complex issues in applications, data messages, and network connectivity.
• Minimum 1 year of connectivity knowledge (MPLS, VPN, Internet, Cloud) and protocol knowledge (TCP/IP, S-FTP, HTTPS).
• Experience interpreting technical specifications and understanding transaction and file-based specifications.
• Strong analytical skills and resourcefulness in client issue resolution.
• Ability to work with low to moderate supervision, prioritize tasks, and handle escalated situations.
• Professional demeanor and polished communication skills in fast-paced, high-pressure environments.

Preferred Qualifications, Capabilities, and Skills:

• High School Diploma or GED required; College Degree preferred.
• Experience in the Point of Sale (POS) industry; familiarity with Chase Stratus and Tandem operating systems/applications is a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.