19 Technical Consultant jobs in the Philippines

We are looking for a Senior Salesforce Technical Consultant to join our in-house line of business systems team. We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of the Salesforce Platform.

Senior Salesforce Technical Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration. You will work alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set.

Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications in order to play a key role in the design and delivery of future Salesforce enhancements. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme.

As part of the Salesforce team, you will ensure projects are delivered in line with the company’s development, change and release process.Key Accountabilities:Ownership towards the architecture of SalesforceResponsible for the deployments for Salesforce using Gitlab and GearsetManage technical design, delivery and testing of integrations and custom extensions Assist with the configuration and customisation in different Salesforce offerings including Sales & Service Cloud, Revenue Cloud, Pardot, CPQ Plus, DocuSign and other products.Write and maintain functional documentation of customer business requirements and translate into technical requirements.Validation of functional and technical design.Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level.Design custom objects, custom fields, record type-based page layouts,custom tabsKnowledge on custom setting, custom metadata Types and custom labels.Set up validation rules, approval processes and flows.Perform manual and/or automated data entry/data clean-up as required.Work on documentation and preparing training materials.Provide second line support for Salesforce when required, acting as an escalation route for support teams.Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.Work with operational teams worldwide as required.RequirementsSalesforce Administrator Certification, preferably AdvancedHands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions. Custom Development of FlowsExperienced using Gearset and Global Gitlab for deployments or other deployment toolsets.Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology). Demonstrable experience of covering the complete project life-cycle, in a structured environment (agile methodology).Experience delivering successful application system changes related to Salesforce.Demonstrable skill in the following areas:Configuration of custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, flows, approval processes, installed packages, APEX and VisualforceDesirable Requirements:Bachelor’s or master’s degree in computer science, Information Technology or equivalent.Previous project experience implementing migrated systems to Salesforce from legacy CRM systems.Previous project experience with interfaces between multiple systems.Previous experience of working across multi-state locations and time zones, within a Company that has experience of mergers and acquisitions. Experience in the technology sector, even better in the professional services world is desirable. In depth understanding of the underlying processes that business systems support in a production environment.Organizational skills – personal efficiency, time management skills and the ability to prioritize competing demands are key.Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organizational requirements to audiences up to mid-level management.Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organization BenefitsOffice/Hybrid Work Set-Up

Responsibilities:
br>• Provides SAP software maintenance and support to correct systems errors, user inquiries, concerns and problems < r>• rovides SAP troubleshooting, testing, and implementation of system configurations and changes < r>• D sign and create Crystal Reports for SAP Business One < r>• C nduct Crystal Reports training and installation to clients < r>• I proving system efficiency by consulting with end-users and providing innovative solutions. < r>
Qualifications:

• C ndidate must possess at least a Bachelor's / College Degree in Computer Science / Information Technology or equivalent < r>• M st be willing to work ON SITE Excellent analytical and problem-solving skills and communication skills < r>• M st have knowledge and experience in SQL Server, SAP Business One, and SAP Crystal Reports installation < r>• K owledge and experience in SAP B1 Hana and other ERP Systems is an advantage < r>• K owledgeable in Microsoft Power BI / Microsoft Report Builder and Microsoft Azure is an advantage < r>• E perience in software support and development is an advantage < r>• W lling to travel and be deployed all over the country

Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
As a Technical Consultant (TAM) you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.
As we continue to rapidly expand in Philippines, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.
Key job responsibilities
- You'll build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops, brown bag sessions, etc.
A day in the life
As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Consultants (TAM) partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Service Delivery Manager etc.
- Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
Preferred Qualifications
- Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job Description

WORK FROM OFFICE - This is a Work-From-Office Setup based in Angeles/Cebu/Makati/Ortigas
Deliver solutions using the Dynamics 365, Power Platform and Azure technology suite
Gather, document, and track the status of technical requirements.
Take ownership of the design and delivery for all technical deliverables
Develop simple to complex functionality using Dynamics 365 and Azure technologies
Help to continually deliver best practice coding standards

**Experience Required**:
5 years of commercial experience working with CRM systems, specifically Microsoft Dynamics 365

Working with customers to develop architecture

Design and develop integration components for Dynamics 365/Power Apps

Incl. Web Services, Logic Apps, Power Automate, Azure Functions and Azure Service Bus

Design and develop development components for Dynamics 365/Power Apps

incl. Plugins, Web Resources, PCF controls and Azure Web Apps

Strong development experience with.NET C#, JavaScript, SQL Server, ODATA etc.

Strong verbal and written communication skills

Strong documentation skills with JIRA and/or Azure DevOps experience

**Desired**:
Other Azure Services

DevOps/CICD

HTML

CSS

TypeScript
Qualifications And Requirements

Certifications
Microsoft

Dynamics 365 Fundamentals

Microsoft Power Platform Developer
Education
Degree or equivalent in Computer Science / Engineering or related field desirable
Personal Attributes

**Ownership**: Taking control of an engagement through to completion.

**Team player**: Strong Communication and collaboration skills.

Strong stakeholder & customer liaison skills.

Ability to prioritise between competing project needs.

**Job Description**:
WORK FROM OFFICE - This is a Work-From-Office Setup based in Angeles/Cebu/Makati/Ortigas
- Deliver solutions using the Dynamics 365, Power Platform and Azure technology suite
- Gather, document, and track the status of technica

You will provide technical support for the world’s leading developer of commercial maritime shipping software, assisting clients via phone, email, web sessions, and in person.
br>You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements.

As an SME on our platform you will liaise closely with our Infrastructure and Engineering departments to drive efficient solutions that contribute to employee and customer success.

Essential Duties and Requirements
Works in client projects, being the main contact for technical aspects including reports customization, master data upload and integration in new client projects and migrations.
Provides training to other members in the PS organization on technical topics.
Write transformations (using XSLT) to convert file formats and update s.
Acts as a second level for technical problems assisting the TS organization.
Collaborate independently and within teams to diagnose technical issues at a Subject Matter Expertise level
Consistently provide excellent customer service
Navigate and execute within our Atlassian tool sets JIRA Service Desk, JIRA Software, and Slack
Regularly communicate with management, both verbally and in writing, on status of initiatives in a professional and understandable manner
Communicate with customers at all levels of the organization
Diagnoses login, application, email, hardware, performance, and advanced connectivity issues, provides reasonable and accurate estimates of time to completion
Creates and maintains documentation and training materials, using standard templates
Manages priorities with minimal guidance
Researches and recommends solutions to enhance experiences for employees (internal tool sets/technical debt) and customers
Managing JIRA cases and following runbooks to complete Client requests
Attention to detail and able to follow detailed instructions

Qualification
Education and Experience Requirements

3-5 years software support experience and/or delivering end to end software implementations, integrations and training

B.A. or B.S. – preferably in engineering or IT < r>
Maritime industry knowledge

Experience working with XPATH and XSLT transformations as well as JSON.

Demonstrated planning and organizing skills

Analytical thinking and attention to details

Demonstrated ability to complete successful projects with development, quality assurance, and advanced technical resources

Experience with context-switching between customers and products

Systems administration experience with Microsoft's web stack, including Windows Server and SQL Server.

Exposure to SaaS and IaaS, especially on AWS or Azure.

Desirable

Experience or knowledge of scripting languages (Python, C#) a plus

Super-user experience level with Windows, Command Prompt expert, and detailed understanding of Windows Services

Knowledge of authentication and identity providers especially via SAML

Working with Stack Overflow, Splunk, JIRA Atlassian tool set.

Experience of working with GraphQL and webhook technologies.

Project planning methodologies – waterfall, agile, etc. < r>
Exposure to Snowflake, setup, admin, end-user.

Experience working with email technologies, eml, pst, json, outlook exchange

BPO Job Opportunities:
Direct Hiring! Nityo Infotech Services Philippines br>
Technical Product Consultant - 9 HC

Location: Makati City
Set up: Hybrid (3 days onsite, 2 days WFH, possibly full onsite during the training period)
Schedule: Graveyard Shift
Salary: 35,000

Qualifications:

Technical Product Consultant
• Extensive BPO experience of minimum 3 years < r>• Good comm skills < r>• Use of tools (ticketing system); metrics; Salesforce (Certinia) < r>• Experience as a mentor, coach, SME or quality analyst < r>• Troubleshooting experience – telco and/or helpdesk account

This position is responsible for mastering products/applications and owning the technical relationship with our customers and the internal teams. The Technical Product Consultant is not only the technical support contact but also responsible for maintaining a high level of Customer Service. The position is responsible for developing solutions to resolve complex technical problems and counsel with customers. The goal of this position is to develop and manage a long-term partnership with customers to ensure they remain successful and realize the full value of their investment. The position drives customer satisfaction by proactively managing, troubleshooting and delivering technical solutions. RESPONSIBILITIES: Proactively own and manage high-touch customer relationships. Provide single point of contact for customer issues Apply fundamental troubleshooting skills to issues before escalating Ensure customer service level agreements (SLA) Accountable for all technical/product issues and technical relationship Analysis & Consultation oConducts project initiation activities/needs assessments. oAnalyze existing client systems, interface requirements, business process, reporting and operational needs. oResponsible for development of design documents and customized reporting documents. oProvides professional consulting services in the areas of product/service customizations, business process, complex custom reports/interpretation and special projects as related to implementation effort Configuration / Integration oWorks and counsels with client on system and service configuration efforts, product adaptation and business best practice solutions. oDetermines best methodology and oversees the accurate and timely conversion of client's data Validation oBuilds client control information and oversees the pre- and post-implementation testing of products. oOversees formal hand-off of system and operational services to other ADP departments/clients. *Truncated
PRODUCT / TECHNICAL SKILLS Excellent communication skills both verbal and written Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools Understands and is capable in troubleshooting and performing advanced system and integration configuration PREFFERED QUALIFICATIONS Bachelors degree in HCM related field or equivalent education and experience 1 2 years of experience working in a client service environment Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical and time management skills Strong client/admin service orientation Experience or Training in Project Management Work experience or certifications in Networking, Database Usage, SQL but not required US Benefits & Payroll Knowledge but not required
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

As part of their Level I designation, the NAS Technical Product Consultant I is expected to perform the following Essential Duties & Responsibilities: oAnalysis & Consultation Analyzes existing client systems, interface requirements, business processes, and operations needs to determine client needs and appropriate solutions. Conducts project initiation activities/needs assessments. Develops design documents and customized reporting documents. Provides professional consulting services in the areas of product/service customizations, business processes, complex custom reports, and special projects as related to implementation efforts. oConfiguration & Integration Performs basic system configuration to support new and existing clients. Consults with clients on system and service configuration efforts, product adaptation, and best practice solutions. oValidation Partners with Project Services and Implementation to leverage validation tools to ensure system will perform its intended functions. oClient Service Proactively owns and manages high-touch customer relationships. Acts as a single point-of-contact for customer issues. Accountable for all technical/product issues and technical relationship. Seen as credible partner to the client in regard to technical issues. Ensures execution of all customer service level agreements (SLAs) for technical products. Considers the client perspective in order to provide efficient and effective solutions. Ability to use a variety of communication channels. oProject Planning Partners with Implementation and Project Services to ensure issues and risks are documented and works with team members to resolve. oProduct Support Performs troubleshooting across a range of environments and operating systems and advises users of appropriate actions, escalating as necessary. *Truncated
PRODUCT / TECHNICAL SKILLS Excellent communication skills both verbal and written Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools Understands and is capable in troubleshooting and performing advanced system and integration configuration PREFFERED QUALIFICATIONS Bachelors degree in HCM related field or equivalent education and experience 3 4 years of experience working in a client service environment Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical and time management skills Strong client/admin service orientation Experience or Training in Project Management Work experience or certifications in Networking, Database Usage, SQL but not required US Benefits & Payroll Knowledge but not required
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Job Title:
Genesys Solution Architect
Job Description
Overview
The Genesys Architect - Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure, and optimized contact center solutions. The architect works collaboratively with stakeholders across delivery, pre-sales, product, and client teams to ensure high-quality deployments and seamless integrations across technology ecosystems.
Client Engagement
- Collaborate with enterprise clients and solution teams to understand business objectives and define scalable architecture.
- Lead discovery and technical design workshops, translating complex business requirements into Genesys Cloud solution architectures.
- Support pre-sales efforts through technical assessments, solution scoping, and proposal design.
Solution Design and Implementation
- Own end-to-end architecture across Genesys Cloud CX components including IVR flows, digital channels, routing strategies, and APIs.
- Define platform integration strategies across CRMs (Salesforce, Zendesk), WEM platforms, legacy systems, and partner tools.
- Establish architectural best practices and lead technical validation during implementation lifecycles.
- Ensure that solutions are secure, compliant, and optimized for multi-region delivery.
Project and Delivery Support
- Partner with project managers, implementation consultants, and developers to ensure architectural alignment throughout delivery.
- Review technical designs, configurations, and integrations for accuracy and scalability.
- Participate in technical QA, go-live readiness checks, and issue resolution during delivery.
Post-Implementation Enablement
- Act as the senior technical escalation point for architecture-related issues and optimization requests.
- Contribute to continuous improvement initiatives by capturing lessons learned and reusable assets.
- Mentor delivery teams on platform capabilities, integrations, and solutioning frameworks.
Key Responsibilities
Architecture Ownership
- Design and document Genesys Cloud CX architectures aligned to client environments and use cases.
- Define integration blueprints and oversee alignment to security, performance, and scalability standards.
Platform Governance
- Lead technical validation, platform reviews, and compliance assessments during the delivery lifecycle.
- Stay current on Genesys Cloud releases, roadmap updates, and emerging architecture trends.
Client Advisory
- Provide technical thought leadership and guidance to executive stakeholders and internal teams.
- Lead knowledge transfer and enablement sessions to scale architectural excellence across the team.
Qualifications
- Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field.
- 6+ years of experience in enterprise contact center environments; 3+ years in Genesys Cloud CX architecture.
- Strong understanding of platform configuration, IVR, ACD, routing, API integrations, and data actions.
- Experience integrating Genesys Cloud with Salesforce, Zendesk, and other enterprise systems.
- Genesys certifications (GCX-D, GCX-Engage, GCX-Architect) preferred.
- Excellent client-facing communication and documentation skills.
- Ability to work flexible hours across global teams and clients.
Key Competencies & Skills
Technical Leadership: Ability to design and validate scalable Genesys Cloud CX solutions for enterprise clients.
Solution Design: Skilled in aligning architecture with business goals and platform capabilities.
Integration Expertise: Deep understanding of system interconnectivity and API frameworks.
Stakeholder Engagement: Comfortable leading technical discussions with C-level and delivery teams.
Governance & Quality: Detail-oriented in reviewing solution designs and ensuring delivery consistency.
Location:
PHL Quezon City - EXXA Tower
Language Requirements:
Time Type:
Full time
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