1,444 Technical Advisor jobs in the Philippines

Responsibilities:

• Respond to technical inquiries via phone, chat, or email.
• Diagnose and document software, hardware, or network issues.
• Guide customers through product setup and feature usage.
• Report recurring technical issues to the product and QA teams.
• Maintain detailed records of customer interactions.
• Work collaboratively with peers to improve service performance.
• Strive for continuous learning and service excellence.

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Responsibilities:

• Provide technical support for existing and new accounts, troubleshooting technical issues through phone and remote computer log-ins.
• Install, configure, and provide support for dental imaging devices (i.e. Drivers for Intraoral cameras, x-ray sensors, imaging software, and more).
• Explain solutions step by step, patiently, and provide valuable support for computer users from different work environments.
• Log and keep records of customer calls (Salesforce / Zendesk).
• Analyze call logs so common trends can be spotted to help fix underlying problems.

Skills & Qualifications:

• Strong interpersonal skills
• Multi-tasking
• Strong analytical and problem-solving skills
• Strong computer knowledge in networks and software (technical knowledge)
• Ability to maintain composure under pressure.
• Client relationships

Work Location

• Hybrid Set-up (18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines)
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Additional information

• HMO with 1 free dependent from Day 1
• Full-time employment with competitive pay and benefits

The Technical Sales Advisor's primary function is to help Alltech Philippines fulfill its mission of improving the quality of life for Filipino families through the use of our proven technologies and programs.

RESPONSIBILITIES

·   Make a difference in the Philippine agriculture industry.

·   Identify key customers and potential business partners for Alltech Philippines.

·   Create a strategic sales and marketing plan for the identified market segment in operation.

·   Implement key business strategies as agreed with management to attain set business goals.

·   Maintain a sound and profitable business with partners and customers.

REQUIREMENTS

• Candidate must possess at least a bachelor's/college degree in agriculture/aquaculture, forestry, veterinary or any related degree.
• Required language(s): English, Filipino.
• Must be willing to be assigned to South Luzon.
• Knowledge of the local animal feed industry is desirable.
• Farm and sales experience can be an advantage.
• Ability to communicate effectively and fluently, both verbally and in writing.
• Can work with minimal supervision.
• Clear understanding of the sales process and career goals.
• Ability to consult, influence, change and establish effective and productive working relationships internally and with stakeholders.
• Able to develop and motivate customers to develop business with Alltech.
• Highly motivated.

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $3 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than 250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

**This is where you and your skills come in.

We're currently looking for: Technical Onboarding Advisor**

A Technical Onboarding Advisor is responsible for assisting newly signed up customers in configuring basic account and phone system setup.  A Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center.  He/she adheres to schedules, guidelines, and requirements in accordance with the Company's set policies and procedures.

• Receives transferred calls of newly signed up customers from Sales.
• Sets expectations that the transaction is not a User Training but a basic account set up only.
• Walks the customer through the Express Set Up, and probes for other basic account set up needs.
• Configures basic user setup, such as Call Forwarding, Notifications, Greetings, etc.
• Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
• Provisions and sets up RC-supported desk phones .
• Introduces new applications such as  Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
• Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
• Confirms and/or schedules Implementation Appointments.
• Walks customers through the Community Website and assists them with the sign up process.
• Updates the Implementation Status, and documents the call in SFDC.
• Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

To succeed in this role you must have experience in:

• Must have 2-3 years solid experience in Technical Support
• Must have strong client management skills as the Implementation Advisor will work with cross-functional departments to ensure the customer or partner's thorough onboarding experience.
• Must be prepared to assume the following roles: part-technical guide, part-account manager, part-detective, and part-teacher.
• Must be good at conveying how the system works to teach the client how to independently set up and configure the system in an ongoing capacity.
• Must reach out to new customers via phone and/or email to book them for an implementation appointment.

Desired Qualifications:

• Completed at least 2nd year college in any related course.
• Openness to work during night shifts and varied hours as per business requirements
• Willingness to work in Ortigas or Cubao

We offer all the work/life benefits you could ever want.

• Flexible work arrangement (Hybrid Setup)
• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Performance Incentive
• Employee Assistance and Wellness Programs

RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That's why RingCentral is the largest and fastest-growing pure-play provider in its space.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
• Have read and agreed to our Data Privacy Policy

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Analysis Advisor to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

Technical Analysis Advisor

Smart Hands/Tech Room Lead provides leadership in implementing and driving the sustainability of consistent systems, including control designs, methods, procedures (SOPs/WI) and processes. Smart Hands/Tech Room Lead position is responsible for ensuring the stability, integrity, and efficient operation of the organization's network infrastructure and related services. This role involves monitoring, maintaining, supporting, and optimizing all network hardware, software, and communication links to guarantee high availability and performance of network services. The operations team will proactively detect and respond to incidents, troubleshoot network performance issues, coordinate with internal teams and external vendors, and participate in the planning and implementation of network solutions to meet business requirements. The position plays a critical role in safeguarding connectivity across data centers, cloud services, remote sites, and corporate offices.

• Candidate should be very familiar with CISCO Technologies. Minimum CCNA, CCNP, JNCIA certification required.
• Candidate should have advance knowledge on the following technologies:
• VoIP / QoS
• MPLS
• IPSEC
• Routing – OSPF/BGP/EIGRP/RIP
• Switching – VLAN / TRUNKING
• Checkpoint Firewall
• Cisco Call Manager
• Provide analytical and qualitative support in creating solutions
• Support management and client-facing groups in research and ad-hoc requests
• Employee communication
• Provides coaching and counsel to team members and leadership regarding performance management and assessment, employee development, conflict resolution, change management, organizational structure, and leadership/management style and effectiveness
• Leads recruiting priorities and partners with recruiting team, where necessary, to facilitate talent and diversity acquisition
• Facilitates HR processes and policy communication and ensures compliance and operational excellence
• Work with Regional and Global operation in network initiatives and requirements
• Responsible for overall compliance with in-country infrastructure in accordance with global guidelines
• Work with various Regional Network ops, Integration, Global and CATE in network consolidation and cost saving initiative
• Coordinate and plan with Global to ensure required VTM patches are being remediated on a timely basis
• Perform change review and approval for Network / Voice platform changes
• Perform entitlement review for employee, user id, and access for country services
• Provide after hour support escalation in term of operational support for infrastructure as needed.
• Assist country technology team to identify various IP and TCP ports required for additional firewall rules
• Assist business for non-standard infrastructure telecommunication requirements such as provisioning of ADSL line, 4G/5G wireless devices for Business Road show, etc.
• Coordination with capacity team to validate identify lease circuits capacity related issue by either upgrade the network infrastructures or coordinating with Business to accept identified issue as SPOF for the country
• Coordination with Business and country technology team on periodic schedule COB drill for various in-country campuses and branches
• Ensuring accurate network devices, circuit inventories, and network diagram are properly updated on Netinfo, TCRS, Aperture, and Asset center database
• Ensuring accurate inventory of all network devices through asset management various processes such as Physical Asset Tagging, semi-annual physical asset reconciliation and impairment, submission of annual Insurance Questionnaire, and tracking of all inventories movement between locations and RMA devices
• Schedule periodic link redundancy test for in country Links, IPLC & ATM network links based on country regulatory requirement though RFC and coordinate the testing effort with country Business technology and NCIS
• Performing periodic oversight and quality review on regional service providers as mandated by country regulatory and prepare service availability reports for periodic review with O&T Head
• Interface with in-country CRS team for all facility related activities, including power down, and raise network RFCs for facility related activities to ensure GCC/NCIS are aware of planned in-country activities.
• Perform periodic review with in-country service provider as Vendor Service Relationship Manager (VSRM) role as required by in-country procurement team
• Perform quarterly MCA assessment review as per CITI Guideline and submit evidences required for regional consolidation

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Job Description Summary:

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Job Description:

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems in English and Portuguese.

• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

Qualifications:

• Must be fluent in both English and Portuguese (speaking, reading ad writing).

• Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information

• At least 1 year Customer service orientation/skills and Call center experience required.

• Excellent oral and written communication skills/Professional Phone Manner

• Ability to communicate actions being taken for resolution based on process direction

• Schedule Flexibility and willing to work On-site in Eastwood.

• Aptitude to listen to caller's description of problem; interpret, summarize and document

• Ability to handle stressful situations and bond professionally with frustrated customers

This job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Reporting to the Manager of Customer Support, the
Technical Support Engineer
will be responsible for delivering expert assistance to clients across all current and future Payment product offerings provided by Finastra

Key Responsibilities
Your deliverables as a
Technical Application Support Engineer
will include, but not limited, to the following:

• Provide professional application and technical support & consultation to clients of Finastra
• Payment products, typically banks or major corporations
• Provide tier 2 support: act as initial escalation point for Operations & Application Support
• staff and the customer; provide guidance and training for support staff of all levels; execute
• escalation procedures when applicable, as defined by management
• Work collaboratively with customers' and Finastra technical groups for connectivity to various
• interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions,
• and other third party vendors
• Continually monitor and update all assigned cases in Salesforce CRM with timeliness,
• accuracy, relevant information and using appropriate customer-facing communication as
• judged by management. Cases are accessible internally and by Finastra clients.
• Lead installation, implementation and client coordination of testing fixes provided by
• Development for Production related issues; document work following change control
• protocol
• Create and maintain documentation pertaining to daily operations of the Payments Customer
• Support Group
• Install and Maintain Test Environments for all Payment Products for support of the Payments
• Group
• Participate in and sometimes lead infrastructure changes that relate to Payment products
• Maintain and expand support expertise by learning, as necessary, International and Domestic
• Payments Products and the software applications Finastra sells
• Perform all other duties as assigned

Requirements And Qualifications

• Bachelor's degree (concentration in Computer Science or Computer Engineering preferred)
• Experience with support of technical services and must have the ability to quickly learn the
• technical aspects needed to support the products
• Prior experience in supporting customers of banking or financial software applications
• preferred
• Must have good verbal/phone presence - experience in call center or customer support is a
• plus
• Ability to multi-task and manage changing priorities to meet demands of clients
• Demonstrated ability to contribute to an atmosphere of teamwork through collaborative
• behavior and open communications
• Experience interfacing with others via phone and email at all levels from senior management
• to junior staff
• Excellent analytical and communication (Verbal and written) skills; process-oriented
• Successful candidate must enjoy problem solving, which is a significant part of the job
• Expert technical skills in any of the following are desired: Windows Server administration &
• support; networking concepts, analysis & troubleshooting; web server technologies such as
• IIS, Apache/Tomcat; remote access; virtualization; relational databases; Windows-centric
• system and application support

Work Environment

• Manila night shift - US hours
• Willingness to work off hours and occasional long hours when necessary to achieve customer and company objectives
• Work independently and collaboratively
• Work remotely to provide support, as required
• Participate with other team members in rotating schedule for on-call duty and early shift, with possibility to convert to formal early shift assignment

Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Reporting to the Manager of Customer Support, the Technical Support Engineer will be responsible for delivering expert assistance to clients across all current and future Payment product offerings provided by Finastra

Key Responsibilities

Your deliverables as a Technical Application Support Engineer will include, but not limited, to the following:

• Provide professional application and technical support & consultation to clients of Finastra
• Payment products, typically banks or major corporations
• Provide tier 2 support: act as initial escalation point for Operations & Application Support
• staff and the customer; provide guidance and training for support staff of all levels; execute
• escalation procedures when applicable, as defined by management
• Work collaboratively with customers' and Finastra technical groups for connectivity to various
• interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions,
• and other third party vendors
• Continually monitor and update all assigned cases in Salesforce CRM with timeliness,
• accuracy, relevant information and using appropriate customer-facing communication as
• judged by management. Cases are accessible internally and by Finastra clients.
• Lead installation, implementation and client coordination of testing fixes provided by
• Development for Production related issues; document work following change control
• protocol
• Create and maintain documentation pertaining to daily operations of the Payments Customer
• Support Group
• Install and Maintain Test Environments for all Payment Products for support of the Payments
• Group
• Participate in and sometimes lead infrastructure changes that relate to Payment products
• Maintain and expand support expertise by learning, as necessary, International and Domestic
• Payments Products and the software applications Finastra sells
  Perform all other duties as assigned

Requirements and Qualifications

• Bachelor's degree (concentration in Computer Science or Computer Engineering preferred)
• Experience with support of technical services and must have the ability to quickly learn the
• technical aspects needed to support the products
• Prior experience in supporting customers of banking or financial software applications
• preferred
• Must have good verbal/phone presence - experience in call center or customer support is a
• plus
• Ability to multi-task and manage changing priorities to meet demands of clients
• Demonstrated ability to contribute to an atmosphere of teamwork through collaborative
• behavior and open communications
• Experience interfacing with others via phone and email at all levels from senior management
• to junior staff
• Excellent analytical and communication (Verbal and written) skills; process-oriented
• Successful candidate must enjoy problem solving, which is a significant part of the job
• Expert technical skills in any of the following are desired: Windows Server administration &
• support; networking concepts, analysis & troubleshooting; web server technologies such as
• IIS, Apache/Tomcat; remote access; virtualization; relational databases; Windows-centric
• system and application support

Work Environment:

• Manila night shift - US hours
• Willingness to work off hours and occasional long hours when necessary to achieve customer and company objectives
• Work independently and collaboratively
• Work remotely to provide support, as required
• Participate with other team members in rotating schedule for on-call duty and early shift, with possibility to convert to formal early shift assignment

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· ESG: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra