5,790 Team Operations jobs in the Philippines

• Salary:

Php 44,000 to Php 60,000
- Location:

Manila
- Country:

Philippines
- Business Unit:

Education
- Vacancy Type:

Permanent
- Closing Date:

19 October 2025

Hannah Heradura

Process Improvement Analyst

Internal

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 44,000 to 60,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We're looking for someone with a talent for process and system improvement and automation to join the International Education Digital Production team. The ideal candidate will help us transform our internal processes so that we can work more effectively to deliver world class educational resources to our customers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second-largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Publishing Systems and Process Analyst?

Reporting to the Head of Global Publishing Systems, your accountabilities will include:

• Building positive relationships with people in International Education Operations and in Technology, learning about how we work
• Continually analysing our current ways of working and the systems we use, and making recommendations for improvement
• Researching, designing, and implementing your recommended solutions, in collaboration with our colleagues in Technology
• Representing the needs of the department on other technology projects as a key subject-matter expert, making sure the systems we use are as effective as they can be

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Understanding of business analysis and process improvement techniques
• Understanding of different types of automation (e.g. fixed, programmable, flexible, integrated) & associated tools (e.g. code, software, platforms)
• Experience of analysing complex processes and systems, with the ability to identify problems and suggest solutions
• Excellent communication skills, with the ability to work with both technical teams and stakeholders of varying levels of digital literacy to translate requirements and expectations
• A positive attitude towards embracing change and uncertainty while supporting stakeholders through said change in processes and systems

Desirable:

• Presentation and influencing skills, including to senior stakeholders
• Ability to understand how best to deliver value and drive growth and profitability

This role requires excellent written and verbal communication skills. As part of the selection process, you will be given interview questions ahead of time, so that you can prepare thoughtful answers that demonstrate your skills. These will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

The Process Improvement Officer for Environmental Compliance is responsible to create topnotch, easily replicable management systems that will optimize resources and as a result, enable the store management team to lead in consistent delivery of gold standard guest experience, particularly in FSC, Cleanliness and Sanitation (C&S) systems, and Environmental Compliance systems (including man, machine, material, and method).

He/she will also be responsible for Environmental Compliance activities, coordinates with operations, and leads initiatives to reduce environmental risks and impacts.

He/she is responsible in the data gathering and research, design, continuous development and monitoring of implementation of different systems, standards and procedures for store operations, and shall be the subject matter expert for environmental compliance matters, ensuring sustainable and legally compliant stores.

Key Responsibilities:

Cleanliness and Sanitation (C&S)

• Creates systems and procedures in store maintenance and cleanliness and sanitation balancing quality, speed and cost.
• Integrates changes in store design, channels, equipment in the overall C&S management.
• Establishes and aligns roles and responsibilities of store team in C&S.
• Ensures brilliant execution of standard C&S procedures in store operations (including supply monitoring and BCP issuance).
• Develops and defines the Man, Machine, Method and Material (4Ms) requirements of the utility area.
• Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised chemicals, tools, systems and procedures.
• Writes initial revisions to all manuals and guides for new/revised manpower systems.
• Ensures that all new/revised processes and procedures are properly documented through the department's manuals.
• Collaborates with Training for all materials needed for store personnel training.
• Monitors and tracks implementation of new/revised systems and validates impact on different aspects of the business (OPEX, FSC, etc.).
• Data Parameters Analysis: Monitors all pertinent data relating to or which may be affected by C&S.

Environmental Management System and Sustainability

• Oversees implementation and monitoring of environmental compliance programs, policies, and procedures.
• Maintains and updates the environmental compliance calendar.
• Leads cross-functional teams for environmental projects and initiatives.
• Assigns and monitors tasks to ensure timely and quality completion of compliance-related work.
• Creates environmental systems (ROS), innovations, 4Ms and investigates environmental incidents or violations (RCA); recommends corrective and preventive measures.
• Creates environmental systems that align stores with the Philippine Law (e.g., requirements in chemical content, BOD).

Others

• Performs other jobs, tasks or expertise-related assignments in order to develop one's self and/or share one's expertise to support operational efficiency.

Job Qualifications:

• Graduate of a degree in Management Engineering, Industrial Engineering, or equivalent.
• At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.
• Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.
• Strong experience in shaping and driving engagements and ability to lead project teams.
• Amenable to work in Ortigas, Pasig (Hybrid Work Setup).

Process Improvement Specialist
will contribute on the continuous process improvement of the
Finance Shared Services (FSS)
by analyzing and reviewing the current processes and proposing and developing solutions to improve the overall efficiency of the group.

• Responsible in facilitating data gathering, discussions and follow through with various FSS teams.
• Responsible for timely preparation of documentation, process flows, presentations and training guides per agreed framework and data gathered.
• Effectively coordinate with internal and external customers according to structured process.
• Participate in Systems and Process Improvements and Change Management Projects as required.
• Performs User Acceptance Testing as assigned.
• Contribute to continuous process improvement by matching the needs of the business/customers with the functions of existing systems and processes.
• Manages business intelligence and ensure effectivity of implemented processes.
• Comply with accounting standards, policies and procedures.

Qualifications:

• Accountancy graduate is preferred.
• Advantage if with certification in project management, data analytics or related expertise but not required.
• Highly knowledgeable in Microsoft Office and other software.
• Champion of process efficiency.
• Effective communication skills both written and oral.
• Highly motivated and result-oriented.

About the Position

The Business Excellence Manager is responsible for leading a team of CX Specialists in executing Lean Six Sigma and automation initiatives. This role focuses on driving client-specific process improvements, targeting operational inefficiencies, and developing tailored solutions for smaller or high-growth potential accounts. The goal is to achieve measurable improvements in efficiency, cost reduction, and client satisfaction.

Responsibilities

• Lead the identification, scoping, and execution of client-focused Lean Six Sigma and automation initiatives, addressing specific client needs and operational inefficiencies.
• Target smaller or high-growth potential accounts, accelerating growth through tailored process improvements and automation, directly contributing to client satisfaction and revenue generation.
• Create value-generation roadmaps for identified campaigns, ensuring a pipeline of process improvement and automation opportunities that can be monetized as value-added services for clients.
• Manage and coach a team of CX Specialists to ensure the successful execution of Lean Six Sigma projects, focusing on tactical solutions that enhance operational efficiency and customer experience.
• Collaborate with client-facing teams to drive operational growth for smaller accounts, scaling process improvements and aligning CX resources with revenue thresholds.
• Assist clients in identifying operational challenges and propose Lean and automation-based solutions aligned with their business needs and growth objectives.
• Oversee resource allocation to key client accounts, ensuring optimal management for maximum client and operational impact.
• Manage client relationships to align process improvement initiatives with client goals and explore opportunities to up-sell dedicated resources for more intensive support.
• Document, monitor, and report on CX projects, providing regular updates on progress, milestones, and outcomes to both clients and senior leadership.
• Track and report measurable outcomes from process improvements and automation, such as cost reductions, efficiency gains, and client satisfaction improvements.
• Spearhead innovative solutions leveraging process improvement techniques and emerging automation technologies, delivering rapid results that align with client needs and drive operational efficiency.
• Collaborate with the Director of Business Excellence to ensure client-focused projects align with broader business strategy while owning the tactical execution.
• Identify and implement quick-win solutions that offer immediate value to clients, setting the stage for more complex initiatives.
• Equip CX Specialists to manage operational execution, addressing client-specific challenges promptly and effectively.

Requirements

• Six Sigma Green Belt Certification is required; Black Belt certification or training is a plus.
• Proven experience in leading process improvement projects focused on operational efficiency, cost savings, and revenue growth at the client level.
• Experience in system deployment and operational maintenance (e.g., RPA, QMS, LMS) with a focus on delivering client-centric solutions.
• Strong knowledge of customer experience metrics such as NPS or CSAT, and how these metrics can be improved through process optimization.

Experience

• Minimum 3 years of experience in a Customer Experience or Process Improvement role.
• Strong leadership and people management skills, including the ability to coach and develop a team of CX Specialists for high-impact results.
• Excellent communication, stakeholder management, and project management skills.
• Strong problem-solving and analytical skills, with a track record of delivering process improvements and ROI-positive outcomes.

Educational Qualifications

• Relevant degree or equivalent professional experience in a related field.

Competencies

• Knowledge of data analytics, performance management, or reporting tools such as Power BI is a plus.
• Ability to manage multiple priorities, work under tight deadlines, and ensure high-quality project delivery at the client level.

Ascendion Philippines is

for Process Improvement Analyst

Position: Process Improvement Analyst

Set up: Hybrid ( Monday-Friday Only)

Work Location: Taguig, City Philippines

For interested candidates, you may send your resume to

or message your NAME/NUMBER/EMAIL ADDRESS to

Qualifications

• Greenbelt Certified
• Can start ASAP
• Business Process Improvement and Business Process skills
• Strong Analytical Skills and Business Analysis experience
• Strong skills in Business Process Improvement and Business Process analysis
• Excellent Analytical Skills and Business Analysis experience
• Effective Communication skills, both written and verbal
• Ability to work independently and in a team environment
• Proficiency in using process improvement tools and software
• Bachelor's degree in Business Administration, Management, or a related field
• Experience in a similar role within the technology or consulting industry is a plus

Responsible for supporting project planning and execution, ensuring effective communication, compliance with policies, and maintaining accurate documentation.

TASKS AND RESPONSIBILITIES:

• Coordinate with Department Heads and Persons-in-Charge (PICs) on project planning, execution, closing activities, and reporting.
• Document and monitor project progress, including reports, meeting notes, and plans, to keep information updated and accessible.
• Evaluate project performance, identifying risks and opportunities for improvement.
• Serve as liaison between HBUs and PICs regarding project status and performance.
• Review policies, procedures, and guidelines to ensure project compliance.
• Track non-conformities and suggest appropriate corrective actions.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Industrial Engineering, Business Administration, or related field
• At least 2 years of relevant experience
• Proficient in Microsoft Word, Excel, and PowerPoint

The
Process Improvement Manager
for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

Primary Responsibilities

Restaurant Operating Systems

• Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
• Ensures seamless integration of restaurant systems to improve processes across store functions.
• Keeps up-to-date with industry trends and evaluates their potential application to store operations.

Above Restaurant Systems Development Management

• Owns the Above Restaurant Systems Development for MultiBrand.
• Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
• Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

• Conducts process gap analysis and recommends system improvements and innovations.
• Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
• Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.

Stakeholder Management

• Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
• Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

Position Qualifications

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup)

Competencies

• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

Jollibee Foods Corporation is the hiring entity for this requisition.

Qualifications:

• Bachelor's degree in Mechanical, Electrical, or Industrial Engineering.
• Licensed Engineer is an advantage.
• At least 2 years' experience in process engineering, manufacturing, or industrial operations.
• Skilled in troubleshooting production equipment, flow diagrams, and process optimization.
• Strong data analysis and problem-solving skills.
• Knowledgeable in AutoCAD is a plus.
• Willing to work onsite in Santa Rosa City, Laguna.

Key Responsibilities:

• Analyze, develop, and improve production processes to enhance efficiency and quality.
• Support day-to-day operations to ensure productivity and compliance with standards.
• Perform actual mechanical and electrical repairs and maintenance of the machine
• Create and update process documentation and quality standards.
• Collaborate with various departments to resolve process issues.
• Implement ongoing improvement efforts to cut waste and lower costs.

Job Type: Full-time

Pay: Php19, Php23,000.00 per month

Ability to commute/relocate:

• Santa Rosa City: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Company Description
The QIMA story
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture.

Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Job Description
The internship missions

• Process Analysis & Mapping: Assess current operational workflows, collect data, and identify inefficiencies, risks, and improvement opportunities.
• Optimization & Automation: Design and implement solutions to streamline processes, reduce waste, and improve overall performance, leveraging Lean Six Sigma and digital tools.
• Project Management: Lead or support continuous improvement initiatives across departments, ensuring projects are delivered on time, within scope, and aligned with business objectives.
• Collaboration with Stakeholders: Work closely with operations, IT, quality, and management teams to ensure improvements are realistic, sustainable, and adopted by end users.
• Documentation & Reporting: Develop clear documentation of processes, methodologies, and changes. Track KPIs and prepare reports to measure the impact of initiatives.
• Continuous Improvement Culture: Promote best practices, provide training to colleagues on improvement methodologies, and foster a mindset of innovation and operational excellence.

Qualifications
The profile

• Currently enrolled in or recently graduated from a bachelor's degree in engineering, IT/Technology, Quality, Operations Management, Supply Chain Management, or a related field
• Proficient in English (spoken and written).
• Interest or experience in consumer goods, supply chain, quality control, or operations is a plus.
• Good IT skills and comfortable using digital tools.
• Able to work well under pressure and in a fast-paced environment.
• Proactive, eager to learn, and ready to tackle new challenges.

Additional Information
What you will gain from this internship program?

• An international professional experience.
• A career path with diversified development prospects.
• The opportunity to discover several key functions within a company.
• An experienced manager will mentor and guide the recruited talent throughout the internship.
• The potential for a future career with QIMA. Depending on your aspirations, QIMA may offer you the opportunity to manage small teams at the end of your internship

SO, ARE YOU READY TO BECOME A QIMer? JOIN US
Because our differences make the difference, at QIMA we are proud to promote inclusive diversity and equal opportunities Our policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.