24,967 Team Manager jobs in the Philippines

• The Manager and Project Management Head will lead the Project Management Department in planning, executing, monitoring, and delivering power related projects of EEI Power Corporation. This role is responsible for overseeing the entire project lifecycle from initiation to completion, ensuring that projects are delivered on time, within scope, and within budget while maintaining the highest standards of safety, quality, and compliance.
• Oversee the planning, execution, and delivery of all power projects (renewable, conventional, and related infrastructure)
• Develop and implement project management, frameworks, policies, and procedures.
• Monitor and control projects progress, ensuring alignment with timeliness, budgets, and quality standards.
• Ensure effective coordination across functions, including engineering, procurement, construction, finance and operations.
• Provide overall leadership and direction for the Project Management Department.
• Lead, coach, and mentor project managers, engineers, and staff to enhance performance and professional growth.
• Oversee project budgets, cost control, and financial performance.
• Ensure compliance with company policies, industry and standards, and regulatory requirements.
• Must be an Electrical Engineering graduate

Key Responsibilities:
Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)

Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction

Conduct data analysis, root cause investigations (DMAIC), and process mapping

Create story-driven leadership decks and present findings to senior leaders

Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence

Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates

Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management

Must-Have Skills:
Strong analytical skills with experience using data to drive decisions

Process mapping and metric design capability (CTQ, KPIs, control plans)

Excellent PowerPoint skills with ability to build compelling leadership storylines

Executive presence and stakeholder management 

Attention to detail, strong project management and influencing skills

Working knowledge of healthcare operations / payer–provider ecosystem esp. clinical ops - Preferred

Six Sigma & Lean methodology expertise (Green/Black Belt) - Preferred

Key Responsibilities:
Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)

Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction

Conduct data analysis, root cause investigations (DMAIC), and process mapping

Create story-driven leadership decks and present findings to senior leaders

Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence

Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates

Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management

Must-Have Skills:
Strong analytical skills with experience using data to drive decisions

Process mapping and metric design capability (CTQ, KPIs, control plans)

Excellent PowerPoint skills with ability to build compelling leadership storylines

Executive presence and stakeholder management 

Attention to detail, strong project management and influencing skills

Working knowledge of healthcare operations / payer–provider ecosystem esp. clinical ops - Preferred

Six Sigma & Lean methodology expertise (Green/Black Belt) - Preferred

Job Description: Key Responsibilities:

Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)

Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction

Conduct data analysis, root cause investigations (DMAIC), and process mapping

Create story-driven leadership decks and present findings to senior leaders

Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence

Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates

Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management

Must-Have Skills:

Strong analytical skills with experience using data to drive decisions

Process mapping and metric design capability (CTQ, KPIs, control plans)

Excellent PowerPoint skills with ability to build compelling leadership storylines

Executive presence and stakeholder management

Attention to detail, strong project management and influencing skills

Working knowledge of healthcare operations / payer–provider ecosystem esp. clinical ops - Preferred

Six Sigma & Lean methodology expertise (Green/Black Belt) - Preferred

Responsibilities: Key Responsibilities:

Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)

Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction

Conduct data analysis, root cause investigations (DMAIC), and process mapping

Create story-driven leadership decks and present findings to senior leaders

Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence

Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates

Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management

Must-Have Skills:

Strong analytical skills with experience using data to drive decisions

Process mapping and metric design capability (CTQ, KPIs, control plans)

Excellent PowerPoint skills with ability to build compelling leadership storylines

Executive presence and stakeholder management

Attention to detail, strong project management and influencing skills

Working knowledge of healthcare operations / payer–provider ecosystem esp. clinical ops - Preferred

Six Sigma & Lean methodology expertise (Green/Black Belt) - Preferred

The Project Manager is directly responsible for the initiation, planning, execution, and monitoring & controlling of projects. The Project Manager will work with and act as a liaison between functional groups to deliver projects on time, within budget, and according to specifications. This position requires very minimal supervision from senior management and is expected to perform well while working independently and leading a team. They will have the responsibility of providing support across different divisions as required by the needs of the business. Additional duties may include supporting the PMO Director in completing initiatives both internal and external.

Job responsibilities

� Project Management: Lead and manage multiple projects simultaneously, ensuring that all projects are delivered on time, within scope, and within budget.

� Stakeholder Coordination: Serve as the primary point of contact for stakeholders during the implementation process, addressing any concerns and ensuring stakeholder satisfaction.

� Resource Management: Allocate and manage resources effectively to ensure project milestones are met. This includes coordinating with internal teams and external vendors.

� Process Improvement: Continuously evaluate and improve implementation processes to enhance efficiency and effectiveness.

� Risk and Issues Management: Identify potential risks and active issues. Develop mitigation strategies or solutions to problems with the project team to ensure successful project outcomes.

� Change Management: Develop and implement change management strategies and plans with the project team that maximize adoption and minimize resistance.

� Documentation: Maintain comprehensive project documentation, including project plans, status reports, and other project artefacts

Requirements / Key Competencies

� Exceptional communication skills, both written and verbal

� Ability to clearly articulate messages to a variety of audiences

� Ability to establish and maintain strong relationships.

� Ability to influence others and move toward a common vision or goal.

� Flexible and adaptable; able to work in ambiguous situations.

� Resilient and tenacious with a propensity to persevere.

� Organized with a natural inclination for planning strategy and tactics.

� Problem solving and root cause identification skills.

� Able to work effectively at all levels in an organization.

� Must be a team player and able to work collaboratively with and through others.

� Willingness to support and enforce policies and procedures pertaining to the change management process, as well as the ability to educate others on this process.

� Process- and detail-oriented

Education / Experience / Traits:

� BA/BS or equivalent experience

� At least 1 year experience in a Manager capacity in the BPO or Call Center Industry.

� Project management certification or designation desired E.g. Scrum Master Level 1 or above, Project Management Professional, PMI Agile Certified Practitioner, Prosci Change Manager

� Proficient in MS Office Tools (MS 365: MS Teams, MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Visio, MS Planner, MS Lists, etc.)

� Experience leading the implementation of medium to large scale projects. Capable of effectively facilitating meetings and developing detail-oriented quality deliverables in support of the implementation of new projects.

� Experience managing people and facilitating teams

� Experience in communicating and negotiating with senior level management � executives and up

� Experience and knowledge of project management principles, methodologies, and tools

� Experience in program management principles, methodologies, and tools

� Experience with large-scale organizational change efforts

� Experience with call center technology and processes

So what is the role about?As a Manager of Project Management at NiCE, you will lead and inspire a team of Project Managers to deliver excellence in implementing NiCE Evidencentral and related cloud-based solutions. You'll oversee project execution, drive cross-functional alignment, and elevate standard practices, ensuring successful outcomes from contract award through go-live and beyond.

How You will make an impact?

•    Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high-performance culture (5+ years of people management experience required)

•    Oversee multiple concurrent project implementations, ensuring alignment with execution plans, milestones, and client expectations

•    Standardize project delivery processes—including planning, risk management, documentation, and issue resolution—across your team

•    Act as the primary liaison with Sales, Solution Architects, Customer Success, Support, R&D, and Technical Account Management teams to ensure seamless handoffs and execution

•    Manage resource capacity and project staffing, anticipating demand and aligning skills to delivery requirements

•    Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking

•    Guide escalation management and ensure projects meet quality, timeline, and budget commitments

•    Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting

Have you got what it takes?

•    Bachelor's degree in Project Management, Information Systems, Computer Science, or related field (or equivalent experience)

•    PMP or relevant Project Management certification strongly preferred

•    8+ years of experience managing SaaS or technology solution delivery

•    Minimum 5 years of proven people management, team leadership, and direct reports supervision

•    Deep understanding of SaaS implementation lifecycles—specifically in cloud or public safety environments

•    Exceptional planning, prioritization, and risk management skills

•    Strong communication, stakeholder engagement, and escalation management abilities

•    Track record of driving team performance and operational excellence through metrics and coaching

•    Experience with formal project planning tools (e.g., MS Project, Gantt charts) and project governance frameworks

•    Willingness to travel as needed to customer locations (travel up to 25%)

You will have an advantage if you also have:

•    Familiarity with public safety or justice systems (e.g., case management, Evidence management)

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NICE-FLEX

At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8599

Reporting into: Director, Client Relationship

Role Type: Manager

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what is the role about?

As a Manager of Project Management at NiCE, you will lead and inspire a team of Project Managers to deliver excellence in implementing NiCE Evidencentral and related cloud-based solutions. You'll oversee project execution, drive cross-functional alignment, and elevate standard practices, ensuring successful outcomes from contract award through go-live and beyond.

How You will make an impact?

• Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high-performance culture (5+ years of people management experience required)
• Oversee multiple concurrent project implementations, ensuring alignment with execution plans, milestones, and client expectations
• Standardize project delivery processes—including planning, risk management, documentation, and issue resolution—across your team
• Act as the primary liaison with Sales, Solution Architects, Customer Success, Support, R&D, and Technical Account Management teams to ensure seamless handoffs and execution
• Manage resource capacity and project staffing, anticipating demand and aligning skills to delivery requirements
• Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking
• Guide escalation management and ensure projects meet quality, timeline, and budget commitments
• Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting

Have you got what it takes?

• Bachelor's degree in Project Management, Information Systems, Computer Science, or related field (or equivalent experience)
• PMP or relevant Project Management certification strongly preferred
• 8+ years of experience managing SaaS or technology solution delivery
• Minimum 5 years of proven people management, team leadership, and direct reports supervision
• Deep understanding of SaaS implementation lifecycles—specifically in cloud or public safety environments
• Exceptional planning, prioritization, and risk management skills
• Strong communication, stakeholder engagement, and escalation management abilities
• Track record of driving team performance and operational excellence through metrics and coaching
• Experience with formal project planning tools (e.g., MS Project, Gantt charts) and project governance frameworks
• Willingness to travel as needed to customer locations (travel up to 25%)

You will have an advantage if you also have:

• Familiarity with public safety or justice systems (e.g., case management, Evidence management)

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NICE-FLEX

At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8599

Reporting into: Director, Client Relationship

Role Type: Manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Career Opportunity: Associate Manager, Project Management and Transformation - Hybrid

Location: Eastwood, Quezon City

Qualifications:

• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
• Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.
• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
• Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).
• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).
• Familiarity with digital transformation, process improvement, or advanced automation strategies.
• Cross-functional coordination- for CRM platforms; experience in any CRM- (Liveperson, Salesforce or other tools)
• Flexibility with different timezones

Key Responsibilities:

• Act as a point of contact for project updates, facilitating communication between stakeholders and the project team.
• Conduct risk assessments and work with the Senior Manager to develop and implement mitigation strategies.
• Coordinate with internal teams, including operations, IT, and quality, to ensure alignment with project goals.
• Support the development and documentation of business requirements, ensuring clarity and alignment across teams.
• Leverage automation, speech analytics, AI technologies, and CCaaS solutions to drive project success and transformation outcomes.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Job Description

Position: Associate Business Consultant (Associate Manager, Project Management and Transformation)

Location: Eastwood, Quezon City

Salary: Up to PHP 100,000/month gross (only)

Work Setup: Hybrid – must be flexible (4 days onsite)

Schedule: Day shift, with flexibility to work across different time zones

Position Overview

The Associate Manager, Project Management and Transformation will support the Senior Manager in planning, executing, and monitoring strategic projects and transformation initiatives. The role requires a proactive individual with the ability to manage multiple tasks, coordinate with cross-functional teams, and ensure timely delivery of projects aligned with business goals.

The ideal candidate is skilled in project management, knowledgeable in automation, speech analytics, AI technologies, and Call Center as a Service (CCaaS) solutions, and has experience in driving transformation outcomes within a BPO or shared services environment.

Key Responsibilities

• Collaborate with the Senior Manager to define project objectives, deliverables, and success metrics.
• Create and maintain detailed project plans, tracking timelines, budgets, and resources.
• Act as the main point of contact for project updates, ensuring effective stakeholder communication.
• Conduct risk assessments and assist in developing mitigation strategies.
• Coordinate with internal teams (operations, IT, quality, etc.) to ensure project alignment.
• Support the development and documentation of business requirements.
• Leverage automation, speech analytics, AI, and CCaaS solutions to drive outcomes.
• Monitor effectiveness of transformation initiatives, prepare reports, and share insights.
• Contribute to best practices, SOPs, and continuous improvement initiatives.

Required Qualifications and Skills

• Bachelor's degree in Business Administration, Industrial Engineering, IT, or related field.
• At least 3 years of experience in project management or operations within BPO/shared services.
• Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.
• Proficiency in project management tools (MS Project, JIRA, Smartsheet, etc.).
• Strong organizational and multitasking skills.
• Excellent communication and stakeholder management abilities.
• Solid understanding of project management methodologies (scope, risk, stakeholder mgmt.).
• Problem-solving and results-oriented mindset.
• Must not be a job hopper (less than 1 year tenure per company).
• Must be a Filipino citizen and resident of the Philippines.

Preferred Qualifications

• Project Management Certification (PMP, PRINCE2, Scrum).
• Experience in digital transformation and process improvement.
• Exposure to cross-functional project dependencies (operations, training, quality).

Competencies

• Strong analytical and reporting skills.
• Adaptability to evolving project requirements.
• Commitment to compliance and quality deliverables.
• Proficiency in integrating AI and automation in workflows.

Perks and Benefits

• 1–2 days WFH per week
• HMO coverage upon hire (with 3 free eligible dependents)

Job Type: Full-time

Pay: Php100,000.00 per month

Application Question(s):

• Do you hold a Bachelor's degree in Business Administration, Industrial Engineering, IT, or a related field? (Yes/No – Please specify course)
• How many years of project management or operations experience do you have in a BPO or shared services environment?
• Have you worked with automation, speech analytics, AI, or CCaaS platforms? (Yes/No – Please elaborate)
• What project management tools are you proficient in (e.g., MS Project, JIRA, Smartsheet)?
• Have you stayed for at least 1 year in each of your previous roles?
• Are you a Filipino citizen and currently residing in the Philippines?
• Are you willing to work on a hybrid setup with 4 days onsite in Eastwood, Quezon City?
• Are you open to a gross monthly salary of up to PHP 100,000? (
• Do you have any project management certifications (e.g., PMP, PRINCE2, Scrum)? (Yes/No – Please specify)
• Are you comfortable working on a day shift schedule with flexibility across time zones?
• What is your last drawn salary

Work Location: On the road

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what is the role about?
As a Manager of Project Management at NiCE, you will lead and inspire a team of Project Managers to deliver excellence in implementing NiCE Evidencentral and related cloud-based solutions. You'll oversee project execution, drive cross-functional alignment, and elevate standard practices, ensuring successful outcomes from contract award through go-live and beyond.

How You will make an impact?

• Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high-performance culture (5+ years of people management experience required)
• Oversee multiple concurrent project implementations, ensuring alignment with execution plans, milestones, and client expectations
• Standardize project delivery processes—including planning, risk management, documentation, and issue resolution—across your team
• Act as the primary liaison with Sales, Solution Architects, Customer Success, Support, R&D, and Technical Account Management teams to ensure seamless handoffs and execution
• Manage resource capacity and project staffing, anticipating demand and aligning skills to delivery requirements
• Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking
• Guide escalation management and ensure projects meet quality, timeline, and budget commitments
• Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting

Have you got what it takes?

• Bachelor's degree in Project Management, Information Systems, Computer Science, or related field (or equivalent experience)
• PMP or relevant Project Management certification strongly preferred
• 8+ years of experience managing SaaS or technology solution delivery
• Minimum 5 years of proven people management, team leadership, and direct reports supervision
• Deep understanding of SaaS implementation lifecycles—specifically in cloud or public safety environments
• Exceptional planning, prioritization, and risk management skills
• Strong communication, stakeholder engagement, and escalation management abilities
• Track record of driving team performance and operational excellence through metrics and coaching
• Experience with formal project planning tools (e.g., MS Project, Gantt charts) and project governance frameworks
• Willingness to travel as needed to customer locations (travel up to 25%)

You will have an advantage if you also have:

• Familiarity with public safety or justice systems (e.g., case management, Evidence management)

What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NICE-FLEX
At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:
8599

Reporting into:
Director, Client Relationship

Role Type:
Manager

About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.