Team Lead, Service Delivery
Cainta, Rizal
TTEC
Posted 28 days ago
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You'll
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
What You Bring to the Role (updated)
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(#LI-Onsite)
**Title:** _Team Lead, Service Delivery_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _04639_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_
What You'll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You'll report to the Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You'll
· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
· Comfortable with computer systems
What You Bring to the Role (updated)
· Associate degree, technical school, or equivalent work experience
· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
· Engage and support your team while focusing on the overall team performance in a dynamic environment
· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
· Comfortable with computer systems
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
(#LI-Onsite)
**Title:** _Team Lead, Service Delivery_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _04639_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_
This advertiser has chosen not to accept applicants from your region.
0
The Data Center - Controller Lead/ Manager
Cainta, Rizal
The Talent Shark
Posted today
Job Viewed
Job Description
**Objective**
The Data Center Controller Lead/ Manager will be a part of the highly functioning team that operates and maintains our data center in a highly cost effective, efficient manner. The data center operations team operates some of the most sophisticated electrical engineering, mechanical engineering, and cooling systems in the region. Our data centers operations are accountable for monitoring, administering, and coordinating the data center health and uptime, control and monitoring systems and the general facility related upkeep. Behind everything our users see online is the architecture built by the engineering teams and the operations team's ability to keep the facility running, ensuring our users have the best experience possible.
**Job description and accountabilities**
Technical responsibilities are:
- Responsible for managing and administering for software, hardware and network communication of BMS and DCIM/EMS
- Manage and monitor electrical diagrams, mechanical diagrams, building operations, control circuits, industrial HVAC, switch gear, UPS, CCTV and Access Control, to ensure captured in DCIM/BMS
- Ensure Data Center BMS and DCIM/EMS controls are deployed in accordance with scope of work (SOW) and specifications.
- Provide input to projects to increase current facility efficiency and performance
- Review and provide feedback on mechanical and electrical schematic configuration and provide solution proposal to IT team
- Review and provide proposal/feedback on design of Controllers/sensors logic programming, control sequence and graphical user interface and provide solution proposal to system supplier
- Change Management review and approval and ensuring that all work performed is in accordance with established practices and procedures
- Writing, reviewing, and approving of technical documents such as procedures and emergency operations
- Ensure all data logs are recorded in a timely manner and always accessible
- Involve in Incident Management such as performing controllers root cause analysis.
- Responsible for asset and inventory management including spare parts and logistic of DCIM/BMS
- Schedule and supervise regular maintenances for BMS and DCIM
- Monitor and dispatch alarm to Operation team and participate in an on-call during and event, critical activity and incident
- Develop and provide Facility Performance Report in the form of Dashboard, Weekly/Monthly/Quarterly Report. The report will be accessible via Web and mobile web. Any notification for abnormality is required to provide.
- Lead Facility Performance regular meeting internally and external
- Ensure database of facility infrastructure updated in timely manner, and ensure all new equipment and racks are included
- Perform system tweak to improve facility performance and energy efficiency/ optimization
- Manage and monitor BMS and EPMS programming, graphics, and integration solutions.
- Working in a 7x24 environment with on call and call in requirements and responding outside of normal business hours will be required
- Available for emergency on-call and shift work including midnights, weekends.
- Fulfilling Change Requests cases
- Dealing with Event and Incidents and the related reports and escalations
- Assist with Data Center performance and analytics to improve the DC performance
- Help create and/or provide feedback on Data Center procedures and process.
- Willingness to enhance existing skill sets
- Other Ad Hoc duties as assigned.
**Qualifications required**
- At least a Bachelors' degree in Information technology or computer science from a reputable university
- Excellent IT/Computer/Networking Skills
**Technical Skills required**
- Programming Skill and Experience (Web, Database, Mobile Apps, Dashboard)
- At least 2 years' experience working Data Center Operation or Digital Operation Center or Network Operation Center
- Excellent knowledge of DCIM, BMS, EMS monitoring and Control Systems
- Excellent knowledge of ITSM, and Case/Ticket management systems
- Basic knowledge of Power systems (UPS', RPPs, PDUs) and Cooling systems (HVACs, air flow dynamics)
- Basic knowledge of pumps, compressors, boilers, chillers, facility HVAC systems is necessary
- Basic knowledge of UPS systems and associated Switchgear
- Basic knowledge of standby generator systems and associated Switchgear
- Basic knowledge of sprinkler systems/fire alarms systems testing, building management systems.
- PC Skills - working knowledge of MS Word, Excel, Power Point and Google Apps.
- Basic to intermediate knowledge of routers, switches, firewalls, and servers
- Basic knowledge of L1/L2/L3 multilayer Ethernet switching environments & associated protocols
**Personal skills**
- Self-motivated with initiative to learn and take on new responsibilities.
- Ability to work with mínimal supervision.
- Good problem-solving skills and ability to meet demanding time constraints
- Team player with the ability to develop and maintain relationships with inter
The Data Center Controller Lead/ Manager will be a part of the highly functioning team that operates and maintains our data center in a highly cost effective, efficient manner. The data center operations team operates some of the most sophisticated electrical engineering, mechanical engineering, and cooling systems in the region. Our data centers operations are accountable for monitoring, administering, and coordinating the data center health and uptime, control and monitoring systems and the general facility related upkeep. Behind everything our users see online is the architecture built by the engineering teams and the operations team's ability to keep the facility running, ensuring our users have the best experience possible.
**Job description and accountabilities**
Technical responsibilities are:
- Responsible for managing and administering for software, hardware and network communication of BMS and DCIM/EMS
- Manage and monitor electrical diagrams, mechanical diagrams, building operations, control circuits, industrial HVAC, switch gear, UPS, CCTV and Access Control, to ensure captured in DCIM/BMS
- Ensure Data Center BMS and DCIM/EMS controls are deployed in accordance with scope of work (SOW) and specifications.
- Provide input to projects to increase current facility efficiency and performance
- Review and provide feedback on mechanical and electrical schematic configuration and provide solution proposal to IT team
- Review and provide proposal/feedback on design of Controllers/sensors logic programming, control sequence and graphical user interface and provide solution proposal to system supplier
- Change Management review and approval and ensuring that all work performed is in accordance with established practices and procedures
- Writing, reviewing, and approving of technical documents such as procedures and emergency operations
- Ensure all data logs are recorded in a timely manner and always accessible
- Involve in Incident Management such as performing controllers root cause analysis.
- Responsible for asset and inventory management including spare parts and logistic of DCIM/BMS
- Schedule and supervise regular maintenances for BMS and DCIM
- Monitor and dispatch alarm to Operation team and participate in an on-call during and event, critical activity and incident
- Develop and provide Facility Performance Report in the form of Dashboard, Weekly/Monthly/Quarterly Report. The report will be accessible via Web and mobile web. Any notification for abnormality is required to provide.
- Lead Facility Performance regular meeting internally and external
- Ensure database of facility infrastructure updated in timely manner, and ensure all new equipment and racks are included
- Perform system tweak to improve facility performance and energy efficiency/ optimization
- Manage and monitor BMS and EPMS programming, graphics, and integration solutions.
- Working in a 7x24 environment with on call and call in requirements and responding outside of normal business hours will be required
- Available for emergency on-call and shift work including midnights, weekends.
- Fulfilling Change Requests cases
- Dealing with Event and Incidents and the related reports and escalations
- Assist with Data Center performance and analytics to improve the DC performance
- Help create and/or provide feedback on Data Center procedures and process.
- Willingness to enhance existing skill sets
- Other Ad Hoc duties as assigned.
**Qualifications required**
- At least a Bachelors' degree in Information technology or computer science from a reputable university
- Excellent IT/Computer/Networking Skills
**Technical Skills required**
- Programming Skill and Experience (Web, Database, Mobile Apps, Dashboard)
- At least 2 years' experience working Data Center Operation or Digital Operation Center or Network Operation Center
- Excellent knowledge of DCIM, BMS, EMS monitoring and Control Systems
- Excellent knowledge of ITSM, and Case/Ticket management systems
- Basic knowledge of Power systems (UPS', RPPs, PDUs) and Cooling systems (HVACs, air flow dynamics)
- Basic knowledge of pumps, compressors, boilers, chillers, facility HVAC systems is necessary
- Basic knowledge of UPS systems and associated Switchgear
- Basic knowledge of standby generator systems and associated Switchgear
- Basic knowledge of sprinkler systems/fire alarms systems testing, building management systems.
- PC Skills - working knowledge of MS Word, Excel, Power Point and Google Apps.
- Basic to intermediate knowledge of routers, switches, firewalls, and servers
- Basic knowledge of L1/L2/L3 multilayer Ethernet switching environments & associated protocols
**Personal skills**
- Self-motivated with initiative to learn and take on new responsibilities.
- Ability to work with mínimal supervision.
- Good problem-solving skills and ability to meet demanding time constraints
- Team player with the ability to develop and maintain relationships with inter
This advertiser has chosen not to accept applicants from your region.
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