2,373 Team Head jobs in the Philippines

About Us

Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Job Responsibilities:

• Work with management team to ensure projects launch and accomplish successfully; ensure targeted operations KPIs are achieved
• Maintain high level of customer satisfaction through consistent quality service delivery
• Maintain high team morale by providing leadership, guidance, and coaching to the team members
• Accountable for ensuring that all operational performance measures are consistently achieved/exceeded
• Maintain and improve customer satisfaction across all channels and products
• Accountable for managing absence, attrition and adherence within the team
• Measure performance of the key team members against SMART objectives and behavioral competencies, identify areas for improvement and personal development through 1:1 coaching and devise appropriate action plans; responsible for maximizing team productivity
• Develop, identify, grow and maintain talent by embedding high-performance culture, provide regular feedback and coaching and ensure strong succession plans are in place
• Analyze, interpret and report to the Service Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements
  Develop excellent working relationships across all functions within the business and management of conflict situations

Job Requirements:

• Bachelor's degree in Management, Comms, and/or any relevant field
• Excellent verbal and written English communication skills; ability to speak Mandarin is a plus
• 5+ years' experience in customer care center management with more than 50 FTEs; travel and/or international environment experience, preferred
• Proven ability to understand different cultures, international background
• COPC / Six Sigma / PMP experience, preferred
• Data-driven and results-oriented; ability to work under pressure
• Strong decision-making skills; committed to excellence
• Solid knowledge of call center management and MS office tools; monitoring and coaching skills
• Solid leadership and people skills

EMD Technologies Philippines Inc is hiring a Full time Group Leader role in Calamba, Southern Tagalog (CALABARZON). Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon, Evening
• Tuesday: Morning, Afternoon, Evening
• Wednesday: Morning, Afternoon, Evening
• Thursday: Morning, Afternoon, Evening
• Friday: Morning, Afternoon, Evening
• Saturday: Morning, Afternoon, Evening
• Sunday: Morning, Afternoon, Evening

About Us

Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Job Responsibilities:

* Work with management team to ensure projects launch and accomplish successfully; ensure targeted operations KPIs are achieved

* Maintain high level of customer satisfaction through consistent quality service delivery

* Maintain high team morale by providing leadership, guidance, and coaching to the team members

* Accountable for ensuring that all operational performance measures are consistently achieved/exceeded

* Maintain and improve customer satisfaction across all channels and products

* Accountable for managing absence, attrition and adherence within the team

* Measure performance of the key team members against SMART objectives and behavioral competencies, identify areas for improvement and personal development through 1:1 coaching and devise appropriate action plans; responsible for maximizing team productivity

* Develop, identify, grow and maintain talent by embedding high-performance culture, provide regular feedback and coaching and ensure strong succession plans are in place

* Analyze, interpret and report to the Service Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements

* Develop excellent working relationships across all functions within the business and management of conflict situations

Job Requirements:

* Bachelor's degree in Management, Comms, and/or any relevant field

* Excellent verbal and written English communication skills; ability to speak Mandarin is a plus

* 5+ years' experience in customer care center management with more than 50 FTEs; travel and/or international environment experience, preferred

* Proven ability to understand different cultures, international background

* COPC / Six Sigma / PMP experience, preferred

* Data-driven and results-oriented; ability to work under pressure

* Strong decision-making skills; committed to excellence

* Solid knowledge of call center management and MS office tools; monitoring and coaching skills

* Solid leadership and people skills

About Us

Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Job Responsibilities:

• Work with management team to ensure projects launch and accomplish successfully; ensure targeted operations KPIs are achieved
• Maintain high level of customer satisfaction through consistent quality service delivery
• Maintain high team morale by providing leadership, guidance, and coaching to the team members
• Accountable for ensuring that all operational performance measures are consistently achieved/exceeded
• Maintain and improve customer satisfaction across all channels and products
• Accountable for managing absence, attrition and adherence within the team
• Measure performance of the key team members against SMART objectives and behavioral competencies, identify areas for improvement and personal development through 1:1 coaching and devise appropriate action plans; responsible for maximizing team productivity
• Develop, identify, grow and maintain talent by embedding high-performance culture, provide regular feedback and coaching and ensure strong succession plans are in place
• Analyze, interpret and report to the Service Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements
• Develop excellent working relationships across all functions within the business and management of conflict situations

Job Requirements:

• Bachelor's degree in Management, Comms, and/or any relevant field
• Excellent verbal and written English communication skills; ability to speak Mandarin is a plus
• 5+ years' experience in customer care center management with more than 50 FTEs; travel and/or international environment experience, preferred
• Proven ability to understand different cultures, international background
• COPC / Six Sigma / PMP experience, preferred
• Data-driven and results-oriented; ability to work under pressure
• Strong decision-making skills; committed to excellence
• Solid knowledge of call center management and MS office tools; monitoring and coaching skills
• Solid leadership and people skills

Job description

Cost U Less Incorporated is a leading provider of interior finishes and furniture, catering to various interior needs. With a strong presence in the market for over 16 years, Cost U Less has been the go-to supplier of office and restaurant furniture in the Philippines.

Our growing company is hiring for Branch Head/Sales Supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities of a Branch Head/Sales Supervisor

• Must be able to communicate effectively with all levels of the organization, have good team building skills, excellent people skills
• To manage quantity and quality of work
• Manage issues of poor performance from counselling sessions to formal first written warnings
• Manage first stage grievances
• To monitor the performance of the team and complete investigations as required
• To advise, coach and support Sales staff using structured performance management systems, as required
• Conduct end of shift debriefings with staff & assembly crews
• Conduct training including the delivery of Tool Box Talks and Induction process ensuring training is recorded via sign off sheets and updating relevant skills matrix
• Manage short term absence through company return to work system
• Maintain continuous and meaningful dialogue with the team in order to deal with issues or concerns before they become serious problems
• Supervise Sales Teams Initiative to meet or exceed customer requirement with respect to product, pricing, and delivery
• Participate in product development to meet or exceed customer requirements
• Monitor trends and reports as required staying abreast of customer needs, market pricing, new products and product development
• Physically Supervise Sales Team in demonstration of equipment and functionality for customer (at customer facility or in house)
• Keep abreast of incoming inventory, product features, accessories, and how they benefit customers
• Accurately identify products to complete orders which meet customer requirements
• Maximize company profits by negotiating pricing which will provide the best value for the customer
• Make Sure Sales Team Updates/maintains customer relations management system (CRM) information from phone calls, internet leads, mail campaigns, referrals and customer follow-up
• Respond to problems from vendors and/or customers with quick responsive actions
• Participate in the scheduling, coordination and set-up/take-down of trade shows, events and customer visits
• Be a subject matter expert(SME) on your customer needs
• Work with marketing to develop and improve sales tools
• Helps Sales Team meet target and quota which is a mixture of account activity and closed sales opportunities
• Supervise Initiatives and Quota on Prospecting of potential customers through cold calling, networking, and social media of Sales Team.
• Strong problem solving ability to meet customer needs
• Analyze customer requirements, research and qualify opportunities for increased sales
• Assist the Sales Team in managing the overall relationship with the customer from order to closing
• Build, grow, and lead a sales team capable of delivering on our very aggressive growth objectives servicing multiple industries
• Insure that requests for bids and quotes are answered in a timely and accurate manner
• Identify products accurately and negotiate pricing and terms with vendors/purchasing department to provide the best value for the customer and maximize Company profits
• Identify all unstated requirements associated with contracts
• Makes sure Sales Team Maintains records on potential opportunities/and follow-up on status
• Provides Training on Client Profiling and Strategies on Closing of Sale.
• Assist Sales Team in client presentations and communicate design concepts effectively
• Assist & Supervise Sales Team and Designer in Producing furniture options, selections, space planning, material selections, layout development, product pricing, material selection
• Participate in client, vendor and consultant meetings, Interfacing with client
• Assist the Sales Team in Providing Clients with Furniture & Interior Costings and Quotation at a timely manner
• Assist the Sales Team in Scheduling of site analysis, including survey of existing conditions and field measurements as the need may be
• Manage the performance of contracts/project within area of control to meet agreed targets
• Understand and meet customer requirements, obtaining feedback and resolving issues appropriately
• Monitor and ensure daily programmed outputs are met
• Staff scheduling, according to the needs of the Clients
• Assuring that Stock Level for Branch are available at all times
• Performs other functions in order to meet the requirements of the client, regulators and the business
• Prepare work schedules and assign tasks to personnel
• Oversee cleaning of Showroom and other common facilities

Required Skills and Qualifications for a Sales Executive

• Solid understanding of many of Cost U Less' products and services
• Effectively sells Cost U Less' offerings by building strategic relationships with partner/client decision makers
• Strong understanding of design principles and space planning
• Excellent communication and presentation skills
• Ability to work collaboratively in a team environment while also being self-motivated and independent.
• Supervision of Sales Team and Crew for the compliance of Sales Policies & Branch Rules & Guidelines to bring about the best Customer Experience.
• Carrying out all transactions in accordance with policies and procedures
• Relevant university degree or 3 years' related experience and/or training
• To Provide adequate Sales Training and Strategies like the Hunter" sales mentality, doesn't stop until the sale is closed.
• Experience in the manufacturing or construction industry is a HUGE plus
• A minimum of 3 years relevant experience in sales & operations planning
• Enjoys both taking responsibility and working with a team
• Ability to work in of either our Makati & Quezon City Showrooms
• Bachelor's degree in Marketing, IT, Economics, Business Management, Interior Design, Architecture or other related field is a PLUS
• Excellent leadership and people management skills, ideally within a unionised environment
• Ability to plan and implement change in operational service delivery
• Understands relevant legislation and compliance issues
• Ability to build and maintain excellent working relationships both internally and externally
• Energy and drive with the ability to motivate others

Job Type: Full-time

Pay: Php20, Php35,000.00 per month

Benefits:

• Employee discount
• Opportunities for promotion

Work Location: In person

Role:

We are looking for an experienced Human Resource Head to manage our HR department in the construction industry. The role covers all areas of HR from hiring and staffing to employee support while ensuring compliance with labor laws. You will provide HR guidance for both office staff and site employees.

Key Responsibilities:

Recruitment & Staffing

• Identify staff vacancies and recruit, interview and select applicants.
• Ensure timely deployment of staff to construction sites and offices.
• Lead employee onboarding and orientation to support new employee in starting their roles.

Compensation & Benefits

• Oversee payroll, benefits, and allowances for site and office staff.
• Ensure fair and competitive salary structures based on job levels.

Employee Relations & Engagement

• Maintain a positive working environment across sites and head office.
• Address grievances, conflicts, and disciplinary actions fairly and promptly.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Promote employee engagement programs, team-building, and wellness activities.

Policy & Compliance

• Develop, implement, and update HR policies in line with labor laws and construction industry standards.
• Ensure compliance with DOLE and other government regulations.
• Monitor health, safety, and environmental compliance with HR-related policies.

Performance Management

• Develop and oversee performance appraisal systems.
• Set key performance indicators (KPIs) tailored for construction roles.
• Recommend promotions, regularization, or disciplinary measures.

Training & Development

• Identify training needs for site and office employees.
• Implement skills enhancement programs for technical and non-technical staff.
• Promote leadership and career development pathways.

Administrative & Site Support

• Coordinate HR support between head office and multiple construction sites.
• Ensure site employees have access to HR services and assistance.
• Oversee employee facilities, accommodations, and site-related welfare.

Qualifications:

• Bachelor's degree in Human Resources, Psychology, or related field.
• At least 5–7 years of HR experience, with at least 3 years in a leadership role.
• Knowledgeable in Philippine labor laws and compliance requirements.
• Excellent leadership, communication, and conflict-resolution skills.

Position: Head Chef/ Cook

Location: Marikina City

We are in the process of developing a Filipino restaurant and are looking for a skilled and creative Head Chef/ Cook to spearhead our menu development and kitchen operations.

If you're passionate about Filipino cuisine and excited to take the lead in building something from the ground up, we'd love to hear from you.

• With culinary experience specializing on Filipino cuisine
• Knowledge in menu development, costing, and food styling
• Responsible for managing kitchen staff and supervising food prep and cooking
• Certification from a culinary school or degree in Restaurant Management is a plus

We are looking for a dedicated and experienced Kitchen Head to manage our back-of-house operations. You will be responsible for overseeing food preparation, ensuring consistent food quality, supervising kitchen staff, maintaining food safety standards, and managing kitchen costs. This role is crucial in maintaining the excellent dining experience Mama Lou's is known for.

Key Responsibilities

• Supervise daily food preparation and cooking activities
• Manage kitchen staff and coordinate food orders based on restaurant flow
• Monitor food plating, portioning, and temperature before service
• Establish and enforce portion control standards
• Order food supplies, ingredients, and kitchen equipment as needed
• Train staff on proper prep work, cooking techniques, and plating standards
• Ensure proper storage of food items in compliance with safety protocols standards throughout the kitchen
• Generate and maintain weekly/monthly kitchen cost and inventory reports

Qualifications

• Proven experience as a Kitchen Head, Sous Chef, or similar leadership role
• Solid knowledge of food preparation techniques and kitchen operations
• Strong leadership and people management skills
• Familiarity with inventory systems and kitchen cost tracking
• Understanding of food safety and sanitation regulations
• Flexibility to work weekends, holidays, and shifting schedules
• Culinary diploma or equivalent is an advantage

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Experience:

• Head Chef or Kitchen Head: 3 years (Required)

Location:

• Quezon City (Required)

Work Location: In person

Company Description

Manulife Financial Corporation is a leading international financial services provider, dedicated to helping customers make informed decisions and improve their lives. With global headquarters in Toronto, Canada, we operate as Manulife in Canada, Asia, and Europe, and primarily as John Hancock in the United States. Manulife offers financial advice, insurance, wealth management, and retirement plan services to over 36 million customers worldwide. At the end of 2024, we had more than 37,000 employees, over 109,000 agents, and numerous distribution partners. For additional information, please visit

Role Description

This is a full-time hybrid role for a Salaried Branch Head/Unit Head located in Davao, with some tasks performed remotely. The Branch Head/Unit Head will oversee branch operations, manage a team of financial advisors, develop and implement business strategies, ensure customer satisfaction, and achieve sales targets. The role will also involve maintaining compliance with company policies and regulations, and providing training and support to team members.

Qualifications

• Leadership and team management skills
• Experience in developing and implementing business strategies
• Strong understanding of financial products and services
• Customer service and relationship management skills
• Ability to work independently and remotely
• Excellent communication and interpersonal skills
• Bachelor's degree in Business Administration, Finance, or related field
• Experience in the financial services industry is a plus