269 Systems Support jobs in the Philippines
Tech/Systems Support Analyst
IQVIA
Posted 13 days ago
Job Viewed
Job Description
Job Overview
Provides first level support on workstations or for applications.
Essential Functions
- Processes and provides first level support for technical assistance and resources from internal and/or external customers.
- Communicates with end users to clarify and define requirements.
- Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
- Maintains call information in database using commercial software.
- May work with monthly charge back reports.
- May schedule configuration and installation of PC workstation hardware and software.
Qualifications
- Associate's Degree Computer Science or equivalent, or equivalent technical training Req
- One (1) years related experience or training Req Or
- Equivalent combination of education and experience Req
- Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Provides first level support on workstations or for applications.
Essential Functions
- Processes and provides first level support for technical assistance and resources from internal and/or external customers.
- Communicates with end users to clarify and define requirements.
- Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
- Maintains call information in database using commercial software.
- May work with monthly charge back reports.
- May schedule configuration and installation of PC workstation hardware and software.
Qualifications
- Associate's Degree Computer Science or equivalent, or equivalent technical training Req
- One (1) years related experience or training Req Or
- Equivalent combination of education and experience Req
- Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
0
Specialist, HR Systems Support
Muntinlupa, National Capital Region
Boehringer Ingelheim
Posted 27 days ago
Job Viewed
Job Description
**The Position**
We invite you to join the HR Enablement & Support team, where you will play a key role in ensuring the stability and continuous improvement of global HR processes including Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central as well as the effective management of global HR systems and tools such as SuccessFactors and ServiceNow. If you are passionate about driving operational excellence and supporting scalable HR solutions, we encourage you to apply and be part of our global impact.
**Duties & responsibilities:**
+ 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
+ Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
+ Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
+ Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.
+ Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
+ Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
+ Participate in global HR projects to represent the respective area of responsibility.
**Requirements:**
+ 2-3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
+ Project management skills.
+ International experience from project work or day-to-day business.
+ Business fluency in English.
+ Ability to work across functions /geographies.
+ Cultural sensitivity and cultural awareness.
+ Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
+ Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
We invite you to join the HR Enablement & Support team, where you will play a key role in ensuring the stability and continuous improvement of global HR processes including Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central as well as the effective management of global HR systems and tools such as SuccessFactors and ServiceNow. If you are passionate about driving operational excellence and supporting scalable HR solutions, we encourage you to apply and be part of our global impact.
**Duties & responsibilities:**
+ 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
+ Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
+ Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
+ Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.
+ Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
+ Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
+ Participate in global HR projects to represent the respective area of responsibility.
**Requirements:**
+ 2-3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
+ Project management skills.
+ International experience from project work or day-to-day business.
+ Business fluency in English.
+ Ability to work across functions /geographies.
+ Cultural sensitivity and cultural awareness.
+ Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
+ Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
1
IT Systems Support Ii
Manila, Metropolitan Manila
Scalable OS
Posted today
Job Viewed
Job Description
IT SYSTEMS SUPPORT II
NIGHT SHIFT SCHEDULE
PERMANENT WORK FROM HOME
RESPONSIBILITIES:
- Accurately troubleshoot and resolve PC software and hardware issues for local and remote users
- Maintain an update hardware and software inventory.
- Be able to trouble shoot basic networking and VPN issues.
- Support and preventative maintenance
- Basic Active Directory Administration
- Maintain security, antivirus, and malware policies
- Maintain Wi-Fi Systems
- Drive problem investigation and resolution as required. Escalate as required within SLA policies.
- Troubleshoot and support Office 365 Environments including workstation hardware diagnostics, network issues, printer issues, password issues, security issues including addressing or escalating client concerns, issues, or training requests in accordance with SLA.
- Responsible for entering time in ConnectWise as they occur
- Develop ticket plans, goals, and budgets while identifying resources needed, developing schedules, creating product listing including labor estimates required for quotes. Provide Client verbal quote as required. Seek client approval for all services outside of agreement scope of work. Document all client approvals or denials. Escalate denials to sales and service department leadership.
- Ensure the ticket objectives and requirements including priority and due date are clear and worked with a sense of importance. Escalate any tickets to direct report that are unable to be processed within SLA policies.
- Utilize and update time entries and documentation as required within Office 365 Partner Portal, ConnectWise Manage Ticketing System, Automate RMM, IT Glue and miscellaneous Vendor Portals.
- Understand and abide by all internal and client security and operational policies
- Responsible for maintaining best operational & security practices for internal organization and client, while performing security analyses on hardware and software components.
- Responsible for implementations, on-boarding, off-boarding, optimization, technical documentation, and training as needed for MSP Products
- Design and maintain technical configurations and profiles including internal organization, vendors, and client documentation.
- Stay updated on new developments in, and analyze reviews of, computing technologies
- Knowledge in troubleshooting QuickBooks issues a plus
Educational/Vocational/Previous Experience Recommendations:
- BA/BS, degree in any computer discipline or equivalent experience
- Requires 2-3 Years of experience within a Managed Service Provider (MSP) with ConnectWise CRM products and Microsoft products in a helpdesk capacity. Experience in Office 365, Azure, 365 Business Apps, Teams, Skype for Business, Outlook, OneDrive, SharePoint, PowerShell, IT Glue, Datto, Unitrends, Sophos, Proofpoint SPAM filtering, Breach Secure portals, CRMERP markets, remote monitoring, and management (RMM) systems, Windows virtual desktop and server
- MS 900, MS500, Az00 or AZ500
- CompTIA A+ Technician
- CompTIA Network+ or Microsoft Technology Associate (MTA)
- CCNA
**Job Types**: Permanent, Full-time
**Salary**: Php100,000.00 - Php120,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Performance bonus
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Managed Service Provider (MSP): 2 years (preferred)
- ConnectWise: 2 years (preferred)
- Office 365, Azure, 365 Business Apps: 2 years (preferred)
NIGHT SHIFT SCHEDULE
PERMANENT WORK FROM HOME
RESPONSIBILITIES:
- Accurately troubleshoot and resolve PC software and hardware issues for local and remote users
- Maintain an update hardware and software inventory.
- Be able to trouble shoot basic networking and VPN issues.
- Support and preventative maintenance
- Basic Active Directory Administration
- Maintain security, antivirus, and malware policies
- Maintain Wi-Fi Systems
- Drive problem investigation and resolution as required. Escalate as required within SLA policies.
- Troubleshoot and support Office 365 Environments including workstation hardware diagnostics, network issues, printer issues, password issues, security issues including addressing or escalating client concerns, issues, or training requests in accordance with SLA.
- Responsible for entering time in ConnectWise as they occur
- Develop ticket plans, goals, and budgets while identifying resources needed, developing schedules, creating product listing including labor estimates required for quotes. Provide Client verbal quote as required. Seek client approval for all services outside of agreement scope of work. Document all client approvals or denials. Escalate denials to sales and service department leadership.
- Ensure the ticket objectives and requirements including priority and due date are clear and worked with a sense of importance. Escalate any tickets to direct report that are unable to be processed within SLA policies.
- Utilize and update time entries and documentation as required within Office 365 Partner Portal, ConnectWise Manage Ticketing System, Automate RMM, IT Glue and miscellaneous Vendor Portals.
- Understand and abide by all internal and client security and operational policies
- Responsible for maintaining best operational & security practices for internal organization and client, while performing security analyses on hardware and software components.
- Responsible for implementations, on-boarding, off-boarding, optimization, technical documentation, and training as needed for MSP Products
- Design and maintain technical configurations and profiles including internal organization, vendors, and client documentation.
- Stay updated on new developments in, and analyze reviews of, computing technologies
- Knowledge in troubleshooting QuickBooks issues a plus
Educational/Vocational/Previous Experience Recommendations:
- BA/BS, degree in any computer discipline or equivalent experience
- Requires 2-3 Years of experience within a Managed Service Provider (MSP) with ConnectWise CRM products and Microsoft products in a helpdesk capacity. Experience in Office 365, Azure, 365 Business Apps, Teams, Skype for Business, Outlook, OneDrive, SharePoint, PowerShell, IT Glue, Datto, Unitrends, Sophos, Proofpoint SPAM filtering, Breach Secure portals, CRMERP markets, remote monitoring, and management (RMM) systems, Windows virtual desktop and server
- MS 900, MS500, Az00 or AZ500
- CompTIA A+ Technician
- CompTIA Network+ or Microsoft Technology Associate (MTA)
- CCNA
**Job Types**: Permanent, Full-time
**Salary**: Php100,000.00 - Php120,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Performance bonus
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Managed Service Provider (MSP): 2 years (preferred)
- ConnectWise: 2 years (preferred)
- Office 365, Azure, 365 Business Apps: 2 years (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Network and Systems Support Officer
Makati, National Capital Region
Optimus System Solutions Inc.
Posted today
Job Viewed
Job Description
Qualifications
- Bachelor’s Degree in Computer Science, Computer Engineering or any related field.
- With experience in Technology Infrastructure administration.
- Knowledgeable in IPv4 Network, Network Troubleshooting, Network Hardware Configuration and Network Performance Tuning.
- Proficient in configuring, provisioning and maintaining CISCO routers, CISCO switches, Fortinet Firewall, CISCO WLAN Access point and internet access circuits for office (ipv4)
- Familiarity in Administration of Windows AD, DHCP, File Server, Exchange, Syslog, Antivirus and Application Troubleshooting.
- Willing to work in Makati City
Job Duties
- Administer networking environment by reconfiguration; installation; documenting, and enforcing Technology standards and security.
- Enforce execute disaster recovery and failover policies and design for business continuity and sustainability.
- Establishes Technology infrastructure capacity management alongside network design and features.
- Secures technology infrastructure by administering and enforcing policies, monitoring, patching and reporting.
- Maximizes technology infrastructure performance by monitoring troubleshooting problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
- Updates job knowledge by participating in educational opportunities with engineers and peer support officers.
- Reporting technology infrastructure operational status by gathering, prioritizing information; managing organic projects.
Perks and Benefits
- Competitive Salary
- Quarterly incentives
- Free Meal
- Yearly Bonus
- First day HMO
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: From Php20,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
- Bachelor’s Degree in Computer Science, Computer Engineering or any related field.
- With experience in Technology Infrastructure administration.
- Knowledgeable in IPv4 Network, Network Troubleshooting, Network Hardware Configuration and Network Performance Tuning.
- Proficient in configuring, provisioning and maintaining CISCO routers, CISCO switches, Fortinet Firewall, CISCO WLAN Access point and internet access circuits for office (ipv4)
- Familiarity in Administration of Windows AD, DHCP, File Server, Exchange, Syslog, Antivirus and Application Troubleshooting.
- Willing to work in Makati City
Job Duties
- Administer networking environment by reconfiguration; installation; documenting, and enforcing Technology standards and security.
- Enforce execute disaster recovery and failover policies and design for business continuity and sustainability.
- Establishes Technology infrastructure capacity management alongside network design and features.
- Secures technology infrastructure by administering and enforcing policies, monitoring, patching and reporting.
- Maximizes technology infrastructure performance by monitoring troubleshooting problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
- Updates job knowledge by participating in educational opportunities with engineers and peer support officers.
- Reporting technology infrastructure operational status by gathering, prioritizing information; managing organic projects.
Perks and Benefits
- Competitive Salary
- Quarterly incentives
- Free Meal
- Yearly Bonus
- First day HMO
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: From Php20,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
This advertiser has chosen not to accept applicants from your region.
3
Manager, IT Infrastructure and System Administration
Cardinal Health
Posted 6 days ago
Job Viewed
Job Description
**_What IT Infrastructure & System Administration contributes to Cardinal Health_**
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
IT Infrastructure & System Administration develops, implements and governs standard IT policies and procedures and oversees the enterprise infrastructure. This job family assesses system health, manages system resources, and provides operational support for the organization's databases. IT Infrastructure & System Administration also manages the organization's server and storage environments and operations, including selecting and managing virtual and physical vendors.
**_Qualifications_**
+ 8-12 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**_What is expected of you and others at this level_**
+ Manages department operations and supervises professional employees, front line supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short term impact on work processes, outcomes and customers
+ Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
+ Interactions normally involve resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
**_Desired Skills and Experiences_**
+ Has handled service restoration roles in the past on very large-scale system
+ Able to take on, oversee and implement technology-related programs
+ Experienced in people and process management, including organizational changes
**_CHIP-Related requirements for all positions_**
+ Candidate must be amenable to flexible scheduling.
+ Work from Home Ready facilities (refer to CHIP Flex Forward policy).
+ Current arrangement for CHIP Tech. is one (1) day onsite and four (4) days remote.
+ Amenable to work in the office once health protocols / restrictions are fully lifted.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
IT Infrastructure & System Administration develops, implements and governs standard IT policies and procedures and oversees the enterprise infrastructure. This job family assesses system health, manages system resources, and provides operational support for the organization's databases. IT Infrastructure & System Administration also manages the organization's server and storage environments and operations, including selecting and managing virtual and physical vendors.
**_Qualifications_**
+ 8-12 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**_What is expected of you and others at this level_**
+ Manages department operations and supervises professional employees, front line supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short term impact on work processes, outcomes and customers
+ Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
+ Interactions normally involve resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
**_Desired Skills and Experiences_**
+ Has handled service restoration roles in the past on very large-scale system
+ Able to take on, oversee and implement technology-related programs
+ Experienced in people and process management, including organizational changes
**_CHIP-Related requirements for all positions_**
+ Candidate must be amenable to flexible scheduling.
+ Work from Home Ready facilities (refer to CHIP Flex Forward policy).
+ Current arrangement for CHIP Tech. is one (1) day onsite and four (4) days remote.
+ Amenable to work in the office once health protocols / restrictions are fully lifted.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.
4
Digital Platforms Systems and Support Consultant
AIA
Posted today
Job Viewed
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with_
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._
If you believe in developing a better tomorrow, read on.
WE ARE LOOKING FOR.
The Digital Platforms Systems Support Consultant is responsible for guiding a team of process and systems engineers in their effort to support company projects and initiatives. He/she is tasked in ensuring the quality and timely delivery of technology, systems and procedural changes. He/she may also conduct manpower studies, provide options analysis, do exploratory research or review the business requirements or specifications prepared by his/her team. The Digital Platforms Systems Support Consultant makes sure that all checks and balances are in place, that the systems development life cycle is enforced, and that the continuity of work in the team is secured.
Roles and Responsibilities:
- Continuously analyze processes and procedures and ensure that business process manuals are developed and continuously maintained. He/ she should take the lead in identifying gaps or problem points and guide process engineers appropriately so that the solutions provided matches the problems to be solved.
- Execute a communication and deployment strategy whenever there are new technologies or processes to be implemented. He should be able to ensure that all stakeholders are consulted and properly informed of the impending changes and that they are aware, and have prepared for, the effects of such changes.
- Spearhead the review of the capabilities of systems and processes being used and propose the necessary enhancements. He/she should validate the output of solutions developed by IT against defined processes and user specifications prepared by his team of Process Engineers.
- Design strategies and implementation plan to ensure that for User Acceptance Testing, the following has been duly developed and analyzed: A User Test Plan - to determine the strategy of the testing; A User Test Script to ensure that all possible scenarios have been identified and ; User Test Result documentation to ensure that the results are acceptable. In the end, the Digital Platforms Systems Support Manager will sign off to any system development results.
- Manage the time and cost spent on each project making sure that the prioritization for all activities have been set and they have been properly imputed into the budget for the year. He/she should manage each activity with as little variance from the target timeline as possible and with as little variance from the budget as possible.
- Act as a reliable SME for systems and processes that are being implemented in the company. As such he/she is expected to understand the nature of each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand he/she should be able to know how to reverse and correct issues or prevent them if possible.
- Spearhead communications with other departments to ensure that their requirements are considered in the implementation of new processes and system enhancements Manage his/her Business Process and Sytems Engineers’ career by ensuring that they undergo a proper development plan and continuously keep them engaged
Minimum Job Requirements:
- A graduate of a 4 year business related course, preferably, a graduate of BS Industrial Engineering
- 6 years of experience in business analysis, process reengineering or systems and control implementation
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with_
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._
If you believe in developing a better tomorrow, read on.
WE ARE LOOKING FOR.
The Digital Platforms Systems Support Consultant is responsible for guiding a team of process and systems engineers in their effort to support company projects and initiatives. He/she is tasked in ensuring the quality and timely delivery of technology, systems and procedural changes. He/she may also conduct manpower studies, provide options analysis, do exploratory research or review the business requirements or specifications prepared by his/her team. The Digital Platforms Systems Support Consultant makes sure that all checks and balances are in place, that the systems development life cycle is enforced, and that the continuity of work in the team is secured.
Roles and Responsibilities:
- Continuously analyze processes and procedures and ensure that business process manuals are developed and continuously maintained. He/ she should take the lead in identifying gaps or problem points and guide process engineers appropriately so that the solutions provided matches the problems to be solved.
- Execute a communication and deployment strategy whenever there are new technologies or processes to be implemented. He should be able to ensure that all stakeholders are consulted and properly informed of the impending changes and that they are aware, and have prepared for, the effects of such changes.
- Spearhead the review of the capabilities of systems and processes being used and propose the necessary enhancements. He/she should validate the output of solutions developed by IT against defined processes and user specifications prepared by his team of Process Engineers.
- Design strategies and implementation plan to ensure that for User Acceptance Testing, the following has been duly developed and analyzed: A User Test Plan - to determine the strategy of the testing; A User Test Script to ensure that all possible scenarios have been identified and ; User Test Result documentation to ensure that the results are acceptable. In the end, the Digital Platforms Systems Support Manager will sign off to any system development results.
- Manage the time and cost spent on each project making sure that the prioritization for all activities have been set and they have been properly imputed into the budget for the year. He/she should manage each activity with as little variance from the target timeline as possible and with as little variance from the budget as possible.
- Act as a reliable SME for systems and processes that are being implemented in the company. As such he/she is expected to understand the nature of each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand he/she should be able to know how to reverse and correct issues or prevent them if possible.
- Spearhead communications with other departments to ensure that their requirements are considered in the implementation of new processes and system enhancements Manage his/her Business Process and Sytems Engineers’ career by ensuring that they undergo a proper development plan and continuously keep them engaged
Minimum Job Requirements:
- A graduate of a 4 year business related course, preferably, a graduate of BS Industrial Engineering
- 6 years of experience in business analysis, process reengineering or systems and control implementation
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
This advertiser has chosen not to accept applicants from your region.
5
Help Desk Representative
NCR Atleos
Posted 7 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
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Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
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• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
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Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
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