1,356 Systems Support jobs in the Philippines

Finance Systems Support & QA Engineer

Say hello to possibilities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We are looking for a full-time Finance Systems Support & QA Engineer to join our RingCentral's Enterprise Applications team. In this position, you will work with business partners, technology architects and system analysts to help support Enterprise Applications financial systems. As an applications engineer,you will apply your technical and functional (techno-functional) knowledge to analyze system issues, perform bug triage, coordinate with multiple cross functional teams and find solutions. You will be responsible for documenting detailed processes, performing systems configuration, scripting, bug fixes, testing, implementation, continuous improvement and ongoing support.

Working Hours: This position requires the candidate to work in global environment which needs collaboration with business partners and leaders, in US Pacific time zone (8am to 5pm PT)

Responsibilities

Business Solutions Design, Delivery & Support:

• Maintenance and daily management of finance business applications. General system administration of ERP system and processes
• Provide front line support for all finance tickets and operational issues for multiple systems like NetSuite, Coupa and Concur
• Prioritize tickets and execute activities independently via Freshservice/JIRA
• Work with various IT and Finance teams to investigate system production support issues and ensure timely resolution.
• Lead multiple finance systems user access provisioning, updates and ensure data accuracy
• Work hands-on to solving technical/systems issues by investigating system configurations and integrations to other IT systems
• Develop and execute test plans for finance systems, validate data accuracy and perform functional testing
• Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders.
• Facilitate review sessions with functional owners, subject matter experts and identify opportunity for automation to reduce manual ticket resolution
• Collaborate with other technology leaders on the implementation and operation of Incident Management, and Change Management
• Analyze, create and maintain metrics for governing around SLA
• Engage in other areas of Finance such as SOX Compliance and Reporting

Qualifications & Skills

• Bachelor's degree in Computer Science/ Engineering, Business Administration, Finance/Accounting or equivalent practical experience

• 3-7 years of experience in application support preferably in any ERP Finance systems

• Basic knowledge of general system configurations in at least one NetSuite, Oracle, Coupa or SAP Concur or Infor (ERP systems) is highly preferred

• Any system administration certification (nice to have)
• 3 years of experience as ITIL Process owner managing and prioritizing tickets
• Knowledge of SDLC life cycle, spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP).
• Working knowledge of API integrations with enterprise systems
• Proven ability to learn complex, distributed systems quickly and thoroughly.
• Document complex systems, processes, events and architectures.
• Operates with high integrity and transparency.
• Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships.
• Must be a self-starter, deal with ambiguity and thrive in a rapidly changing business environment.
• Ability to communicate effectively (written and verbally) with both technical and non-technical parties.

What we offer:

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're enabling human connections. That's why we're the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $ billion, 20%+ annual growth and a 2 billion annual revenue run-rate.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
• Have read and agreed to our

Data Privacy Policy

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

#LI-JS9

Job Summary

You'll be the first line of support for the company's software platform. That means jumping into Zendesk, troubleshooting issues, testing fixes, and making sure each customer feels heard, helped, and happy.

Your Key Responsibilities:

• Triage support tickets in Zendesk.
• Categorize issues (how-to, bug, customization) and manage accordingly.
• Jump on calls with clients to clarify, troubleshoot, or follow up.
• Document your findings clearly and log all calls/resolutions.
• Collaborate with internal teams (Dev, Accounts, etc.).
• Manage template change requests and client approvals.
• Conduct testing and document results.
• Contribute to the internal knowledge base.

Requirements

• Minimum of 2+ years of experience in software or system support
• Proven experience in providing B2B or enterprise-level software support
• Exposure to working in a SaaS company or environment, supporting SaaS software platforms
• Strong verbal and written communication skills
• Hands-on experience using support and collaboration tools such as Zendesk, Jira, Zoom, and Confluence

Benefits

• PHP 3,000.00 Monthly Transportation Allowance.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits
• HMO on Day 1
• 13th Month Pay
• Monthly Gift Voucher
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

Job Types: Full-time, Permanent

Pay: Php60, Php70,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• On-site parking
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Have you worked in a SaaS company or had exposure to internal SaaS software platform?
• Do you have experience supporting enterprise-level software products? If yes, which ones have you supported?
• Are you amenable to working onsite in Eastwood, Quezon City (dayshift schedule)?

Work Location: In person

The Position

We invite you to join the HR Enablement & Support team, where you will play a key role in ensuring the stability and continuous improvement of global HR processes including Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central as well as the effective management of global HR systems and tools such as SuccessFactors and ServiceNow. If you are passionate about driving operational excellence and supporting scalable HR solutions, we encourage you to apply and be part of our global impact.

Duties & responsibilities:

• 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
• Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.
• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.
• Participate in global HR projects to represent the respective area of responsibility.

Requirements:

• 2-3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
• Project management skills.
• International experience from project work or day-to-day business.
• Business fluency in English.
• Ability to work across functions /geographies.
• Cultural sensitivity and cultural awareness.
• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).

• At least 2 years of desktop support experience or combination of education/certifications and experience.
• A+ certification is an advantage; MCDST desired; current MCSE highly desirable.
• Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
• Experience working in a large, fast paced, call center environment utilizing VOIP technology.
• Advance knowledge of Windows XP and Windows 7.
• Good understanding of Active Directory, GPO's, and software deployment.
• Must be a strong team player with a positive attitude and tenacity to complete the mission.
• Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
• Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
• Uses consensus approach to drive site wide changes and initiatives.
• Highly proactive; addresses site level issues with appropriate sense of urgency.
• Applicant must be willing to travel and be assigned in different locations.
• Applicant must be willing to work on Graveyard shift, render Overtime and be on-call.

Job Overview

Provides first level support on workstations or for applications.

Essential Functions

• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.

Qualifications

• Associate's Degree Computer Science or equivalent, or equivalent technical training Req
• One (1) years related experience or training Req Or
• Equivalent combination of education and experience Req
• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories

Here's where you come in:

As Finance Systems Support Associate, you will work under the guidance of the Finance Systems Team Lead and/or Finance Systems Manager to provide business and technical support for WVI SunSystems across the Partnership. You will assist the Finance Systems Team Lead and/or Manager on global projects and initiatives related to SunSystems.

You will also be responsible for developing general templates and partnership reports, which includes gathering requirements, collecting and analyzing data, coordinating closely with stakeholders, and managing the process through testing, implementation, and deployment. In addition, you will perform regular system maintenance and support the integration of SunSystems with other systems.

Requirements include:

• Bachelor's/University Degree specialized in IT (i.e. Computer Engineer & Computer Science)
• 2-4 years of technical and advanced SunSystems and PMQA skills, or equivalent experience
• 2-3 years of strong technical/IT training experience
• Has proven expertise in MS Office Applications especially in Excel and
• Has some experience in basic SQL Script and Macros
• Has at least 2-4 years of experience in customer support
• Able to communicate effectively
• Can productively and efficiently work with customers and stakeholders across time zones and culture.

Is this the job for you?

Find the full responsibilities and requirements for this position and apply online. We will be accepting applications until the right candidate is found.

World Vision is dedicated to our team members' development and their success. We aspire for all employees to be fulfilled through their work and their contributions to an organisation working to provide long-term sustainable solutions to the world's most vulnerable people.

For more information on World Vision International, please visit our website: . Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.

City of Taguig, Philippines
Full time
R
Hybrid

Job available in additional locations
Philippines

Apply Now
Save this job

Share This Job
Email
X
LinkedIn
Facebook

Job Overview

Provides first level support on workstations or for applications.

Essential Functions

• Processes and provides first level support for technical assistance and resources from internal and/or external customers.

• Communicates with end users to clarify and define requirements.

• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.

• Maintains call information in database using commercial software.

• May work with monthly charge back reports.

• May schedule configuration and installation of PC workstation hardware and software.

Qualifications

• Associate's Degree Computer Science or equivalent, or equivalent technical training Req

• One (1) years related experience or training Req Or

• Equivalent combination of education and experience Req

• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.

• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more

Responsibilities

• Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.
• Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
• Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
• Organizes and addresses assigned tickets in appropriate priority order.
• Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
• Supports corporate I.T. as "the hands" at the site to address issues with voice and data infrastructure.
• Analyze, evaluate, and prioritize workload of pc techs in your region.
• Accountable for all pc support delivery quality for assigned region.
• Responsible for IT inventory/asset management for assigned region.
• Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.

Qualifications

• At least 2 years of desktop support experience or combination of education/certifications and experience.
• A+ certification is an advantage; MCDST desired; current MCSE highly desirable.
• Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
• Experience working in a large, fast paced, call center environment utilizing VOIP technology.
• Advance knowledge of Windows XP and Windows 7.
• Good understanding of Active Directory, GPO's, and software deployment.
• Must be a strong team player with a positive attitude and tenacity to complete the mission.
• Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
• Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
• Uses consensus approach to drive site wide changes and initiatives.
• Highly proactive; addresses site level issues with appropriate sense of urgency.
• Applicant must be willing to travel and be assigned in different locations
• Applicant must be willing to work on Graveyard shift, render Overtime and be on-call

Unleash Your Talents with Us

Hi there, our future IT & Systems Support Specialist Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations

What you'll do:

As anIT & Systems Support Specialist, you'll play a dual role: delivering daily IT support and driving smarter workflows behind the scenes. You'll be the first point of contact for users, manage IT assets, build digital forms, support onboarding/offboarding, and bring automation to life across platforms like Microsoft 365, SimPro, FieldView, and Smartsheet.

Key responsibilities for this role include:

• IT Helpdesk & User Support
• Respond to internal requests for IT assistance, including login issues, system access errors, hardware failures, or software malfunctions.
• Troubleshoot problems with accessories and connected devices (e.g. monitors, printers, docking stations, external keyboards, mobile phones).
• Liaise with third-party software providers and vendors to escalate unresolved or complex technical incidents.
• Provide user-focused support and technical guidance across the business, ensuring resolution is prompt, documented, and compliant with standard protocols.
• Forms & Workflow Automation
• Build and maintain operational and compliance-based digital forms across platforms such as FieldView, Smartsheet, and SimPro.
• Apply system logic, workflows, user permissions, conditional formatting, and data output design.
• Troubleshoot errors in form routing, logic, or access, and implement updates in response to changing business requirements, legislation, or audit outcomes.
• Maintain technical documentation for form configuration and workflow rules.
• Onboarding & Offboarding System Setup
• Provision devices (laptops, mobiles) for new employees and configure to WSP standards.
• Revoke access and recover equipment during employee exits.
• Ensure handover/closure is logged and tracked accurately.
• Set up user access across:
  • Microsoft 365 (Outlook, Teams, Intune, Defender)
  • JobPac ERP
  • Lentune Timesheets & Expenses
  • SimPro (Maintenance & Job Tracking)
  • Ancillary systems: Adobe, Corporate Traveller, LastPass
• Hardware & Asset Lifecycle Management
• Assess and track hardware needs including laptop age, wear, and failure points.
• Procure and configure hardware and peripherals based on operational requirements.
• Maintain an accurate IT asset register via Employment Hero or alternate platform.
• Allocate devices and software licenses to users with documented approvals.
• Systems Improvement & Project Support
• Support SimPro workflow enhancements, including automation and user accessibility.
• Build compliance tracking within SimPro (e.g., asset service intervals, reminders).
• Create dashboards in SimPro BI, Smartsheet, and Excel to visualise key data.
• Assist in exporting, cleansing, and structuring KPI or audit data for leadership teams.
• Provide backend support for Power BI financial dashboards (Construction Control Centre).
• Cybersecurity & Access Control
• Assist with basic cybersecurity protocols, including password resets, access reviews, and Microsoft Defender/LastPass configuration.
• Provide end-user guidance on phishing awareness and account security hygiene.
• Conduct access audits and user deactivation checks as part of offboarding.
• Not responsible for active threat response, firewall administration, or network intrusion detection (refer to external provider or nominated SME).
• Software Licensing & Access Governance
• Track active software license usage across Microsoft 365, Adobe, LastPass, and other platforms.
• Maintain allocation records and flag overuse or license expiry risks to the manager.
• Assist with setup and tracking of shared or floating licenses (e.g., Corporate Traveller, Smartsheet Admin).
• Support version control and user access consistency across platforms and locations.
• API Integration Support & Data Sync
• Assist with basic API configuration and field mapping across platforms (e.g., SimPro to Power BI, Smartsheet to Outlook, Jobpac to Finance dashboards).
• Monitor sync integrity and escalate failed automations or integration errors.
• Maintain documentation of API keys, endpoint configurations, and workflow logic (in partnership with the Commercial/Finance/Compliance teams).
• Support testing and deployment of new system integrations or automations, including form outputs, reporting dashboards, and data handoffs.
• Collaborate with external software vendors or internal leads to improve integration stability and functionality.
• Overflow / Data Support Functions
• Assist with data entry for maintenance jobs in preparation for invoicing in client portals.
• Build and maintain a fuel, transport, and accommodation cost reference database to support tender pricing.
• Support admin functions with ad-hoc data entry during peak periods.

Successful candidates must have:

• At least 3 years of experience in IT support, systems admin, or helpdesk roles
• Working knowledge of Microsoft 365, Intune, Defender, Teams
• Experience with SimPro, FieldView, Smartsheet, or other project/job-based systems
• High attention to detail and a proactive problem-solving mindset
• Familiarity with Power BI, basic API field mapping, or automation concepts is a big plus
• Background in construction, project services, or similar sectors is desirable

Work Arrangements:

• Schedule: 6:00 AM - 3:00 PM PHT
• Work Setup: Hybrid
• Office Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?

At Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.