1,045 System Support jobs in the Philippines

· Candidate must possess at least Bachelor's Degree

· Must be Computer Literate

· Good Listening Skills

· Excellent Customer Service Skills

· Strong Analytical and Problem-solving Skills

Email your CV:

For more information visit our website:

Job Type: Full-time

Ability to commute/relocate:

• Tarlac City, Tarlac: Reliably commute or planning to relocate before starting work (Preferred)

• Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
• Open for fresh graduates but proven experience in related fields is an advantage.
• Sound technical knowledge.
• Computer literate and proficient in SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.

Note: Residence of Muntinlupa, Sto.Tomas Batangas, and Imus

• Provide System Support to Gaming Slot Systems, Management Systems and Operation Supports by monitoring, performing system maintenance on the accounting and troubleshooting enhancement tools available

• Manage and resolve irregular system events

• To respond to customer inquiries and provide feedback on system issues

• Provide support to end users in their daily operations

• Identify and resolve operational problems and carry out the necessary repairs and adjustment to minimize downtime and prevent future problems

• Install, configure and setup LAN/WAN/VPN network access for the services access

• Capable of preparing simple documentation

• Adhere Technician Standard Operating Procedure

• Technical knowledge is at intermediate level, however, it is expected to progress through the job experiences

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance

Ability to commute/relocate:

• Bulacan: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Information technology: 1 year (Preferred)

Language:

• english (Preferred)

Work Location: In person

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

• Provide Infrastructure and Application support to his assigned site which covers Application, Network, Communication, Servers, Workstation, and other IT peripherals by ensuring that IT Infrastructure adheres to the Procedures and Policies set by the Global/Regional/Local Offices
• Provide support to the deployed IT solution deployed to the site, Warehouse Management
• Provide first level of IT support for all IT related equipment, such as but not limited to, computers, printers, network, mobile phones, and other IT peripherals
• Provide first level of IT support for the deployed IT solution to the site, such as, but not limited to, Warehouse Management System (WMI, SCALE, WMOS), and Transport Management System
• Be able to provide and deliver IT support services based on expected SLA defined in the IT Support Procedure

• Graduate of at least 4 year course of Computer Science (CS), Information Technology (IT), Application Development (AD), Computer Systems Engineering (CSE), or related courses
• Excellent Systems and Network Infrastructure
• Excellent Analytical Skills
• Highly results oriented
• Good Project Management Skills
• Good communication skills both in spoken and written, both in English and Filipino
• Able to do multi-tasking and how to prioritize, with minimal supervision
• Excellent Systems and Network Infrastructure skills
• Knowledge in Electronic Data Interchanges (EDI) is an advantage
• Knowledge in Warehouse Operations and or Transport Management is an advantage

Team Leadership:

• Supervise and lead a team of IT professionals, providing guidance, support, and fostering a collaborative work environment.
• Conduct regular performance assessments and encourage continuous skill development.

Monitoring Tools Implementation:

• Implementation and configuration of monitoring tools to ensure comprehensive coverage of the systems.
• Collaborate with vendors and internal teams to evaluate and select appropriate monitoring solutions.
• Manage and maintain IT monitoring system service.

Incident and Problem Management:

• Real-time monitoring and analysis of IT systems, identifying and responding to incidents promptly.
• Implement effective incident response procedures to minimize downtime.

Performance Analysis and Optimization:

• Analyze performance metrics and trends to identify areas for optimization and improvement.
• Collaborate with other IT departments to implement changes that enhance system performance.

Alert Management:

• Manage and refine alerting mechanisms to ensure timely notification of potential issues.
• Develop and implement escalation procedures for critical alerts.

Collaboration with IT Security:

• Collaborate with the IT security team to align monitoring efforts with security policies and objectives.
• Implement monitoring strategies to detect and respond to security incidents.

Problem Solving:

• Track and resolve system issues, ensuring stable system operation, and take preventive measures to reduce future problems.

Documentation:

• Write technical documents, including system specifications, user manuals, and training materials, to ensure a thorough understanding of the system by the team.
• Any other task or responsibilities from the immediate supervisor.

JOB SPECIFICATION:

Education - related to IT

Work Experience - At least 3 years of experience in IT industry

Knowledge, Skills, Abilities - Technical operation

Physical Demand - Minimal physical activities

Performance Expectations - Satisfactory level of work

Job Type: Full-time

Work Location: In person

Qualifications:

• 1 - 2 Years experience in system support and report programing using Jasper.
• Background in the non-life insurance company
• Graduate of BSIT/ BSCOMSCIE/ BSCOE or any related field

JOB SUMMARY:

In-charge of assisting the system users; develop and test configurable GenIISys reports; in-charge of testing system updates based on GenIISys weekly released notes, and responsible in updating and monitoring of Service Request (PFIC and CPI).

· To provide systems support in Head Office and Branches through email, phone call, and other electronic medium.

· To develop/revise configurable reports.

· To perform data extraction as requested by the system users.

· To resolve and troubleshoot system issues.

· To update the MIS SRF Log and monitor the submitted SR to GeniiSys Mantis.

· In charge of generating weekly and monthly reports, ex. RSA and Bond reports.

· To assist the team leader in preparing time estimates and justification for assigned tasks.

· To encode new Assured record, and monitor submission of complete documents (KYC, ID, etc)

· To upload KYC, application forms, ID, and corporate documents to Document Management System (DMS)

· To modify the commission rate of an agent in GenIISys based on the approved request.

· To send email on completed SRF for user acceptance and status.

· Coordinates with vendors on system errors.

· Train and assist users in the proper use of the systems.

· Perform other duties as required by the team leader or department head.

Expected Key Results:

• Provide system support to GenIISys users, developed and modify reports using Jasper Reports.

Skills & Trainings:

• Oracle SQL, PL/ SQL
• Jasper reports
• Familiarity with non life insurance systems and process

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

• Ensure the reliability and efficiency of IT infrastructure, including hardware, software, and connectivity components.
• Perform routine maintenance, install updates, and troubleshoot potential system issues to minimize downtime.
• Assist staff and faculty with system-related concerns, responding to technical issues and service requests promptly.
• Execute regular data backups, implement security measures, and support the disaster recovery plan.
• Conduct system performance scans and proactively address issues affecting operations.
• Stay updated on emerging technologies and trends by attending training sessions and professional development opportunities.
• Work closely with IT teams and other departments to ensure smooth system functionality and user satisfaction.

Qualifications:

• Must be a graduate of Bachelor of Science in Information Technology, Computer Engineer, Information System, or Computer Science
• Problem-solving skills in resolving technical and system-related issues.
• Familiarity with common operating systems and network monitoring tools.
• Critical thinking and analytical abilities.
• Verbal communication skills to explain technical concepts to non-technical users.
• Customer service-oriented mindset with a positive and proactive attitude.
• Ability to work independently and collaboratively within a team environment.
• Fresh graduates are welcome to apply.

Job Types: Full-time, Permanent

Pay: From Php17,000.00 per month

Application Question(s):

• What is your asking salary?
• Would you be willing to relocate in Manila?

Work Location: In person

Responsibilities:

• Provide ITIL (Information Technology Infrastructure Library) support to customers in New Zealand and Australia.
• Responsible for new store's IT infra setup/configuration and store upgrade activity
• Provide application support for MS SQL database, PULSE and MS Server and VMware setup & management.
• Fetch data from database & update/amend based on store requirements
• History and statistical data analysis & use it for further planning and predict future demands.
• Periodic report preparation & presentation to the client.
• Provide high-level technical support for critical incidents & customization in the daily operational activities such as change in oven-time, delivery time, cooking time, order details, change requests, GPS delivery tracking, promo & voucher, discounts update, etc.
• Diagnose, troubleshoot and resolve technical issues to ensure efficient communication with end-users.
• Track and monitor the status of issues to ensure proper follow-up and resolution.
• Investigate and resolve escalated issues and complaints to ensure customer satisfaction and retention.
• Accurately document and maintain customer records and interactions in the CRM system and other program specific tools.
• Collaborate with other support teams to address complex customer concerns.
• Provide product demonstrations and assist customers with software-related inquiries.
• Identify opportunities for process improvement and contribute to enhancing customer service procedures.
• Stay updated on product knowledge and industry trends to better assist customers
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• 2-year undergraduate degree or knowledge of call center operations
• Must have at least 1-2 years' experience as Service Desk Technical Support (L2 Support).
• Experience in Microsoft SQL Server, Enterprise Project Management (EPM), IT Infrastructure Management, and Application Support includingVoIP, Asterisk, Linux and Microsoft Office applications (Teams, Excel & Word)
• Strong proficiency in using CRM systems, ticketing software, and other program specific tools
• Strong problem-solving skills and customer-centric mindset
• Strong interpersonal skills to foster cooperation among users, support teams and peers
• Additional certification in customer service or technical support is an advantage
• Able to work with minimal supervision
• Excellent communication skills, both written and verbal
• Must be willing to work flexible schedules (including weekends and holidays)
• Must be willing to work onsite in Pasay City

DUTIES AND RESPONSIBILITIES:

Account Management

• Create, modify, and disable user accounts in internal systems (e.g., HRIS, ERP, Active Directory)

• Ensure timely provisioning and deprovisioning aligned with onboarding/offboarding processes Data Maintenance

• Update employee records, roles, and system permissions as requested

• Ensure accuracy and consistency across internal platforms Ticket Handling

• Respond to and resolve support tickets related to account access, data corrections, and system issues

• Document actions taken and escalate complex issues when necessary Security & Compliance

• Follow access control policies and ensure proper authorization for account changes

• Maintain confidentiality and integrity of user data Collaboration

• Coordinate with HR, IT, SysAd and NetAd and department leads to validate requests and ensure proper access levels

• Communicate clearly with users regarding ticket status and resolution

JOB SPECIFICATIONS:

• Education bachelor's degree in information technology, Computer Science, or a related field
• Experience 0–1 year in IT support, helpdesk, or system administration; internship or academic project experience is a plus
• Technical Skills Basic familiarity with:
• Internal systems (e.g., HRIS, ERP) Active Directory or user account management
• Ticketing platforms (e.g., Jira, ServiceNow)
• Microsoft Office and Windows OS | Soft Skills: Detail-oriented, responsive, strong communication skills, confidentiality awareness, willingness to learn.
• Work Environment | Office-based Tools Used | Ticketing systems, internal databases, remote desktop tools, basic reporting platforms