290 System Support jobs in the Philippines

System Support Analyst

IQVIA

Posted 9 days ago

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Job Description

**Roles and Responsibilities:**
- Flexibility to changes in shift schedules, as dictated by Management
- Communicates with end users to clarify and define requirements
- Provide comprehensive Customer/Technical support services to support center customers
- Work within Service Level Agreements
- Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements
- Take all steps to resolve issues reported to them and or escalate to the appropriate contact
- Use all available reference materials to help resolve the customer's issue/s
- Take all necessary steps to ensure customer satisfaction at the end of the service
- Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components
- Promptly notify management of any potentially "dissatisfied" customers
- Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.
- Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, etc. - Confer with Supervisor to identify trending problems and work to develop solutions to open issues.
- Maintains call information in database using commercial software.
**Requirements** :
- Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience.
- At least with 2 years of call center and clinical experience.
- Strong command of the English Language both spoken and written.
- Must have clinical experience and understands medical terminologies.
o Example: Laboratory Result: CBC, Hematology, Creatinine, etc.
- Amenable in shifting schedules and ability to multi - task and work on holidays / Saturdays and Sundays.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency
- Dedicated at work - no Attendance issue with previous employers
- Had a good stint in the from previous organizations - not a call center hopper
o Example: Call center hoppers move from one organization to another in a span of 1 year or less.
- Has good critical thinking
- Strong logic formulation or thought process
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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System Support Unit Head

Pasig, Palawan Global Business Power Corporation

Posted today

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**Job Objectives**

The System Support Unit Head is responsible for all production systems as well as for strategically planning information system deployments; monitoring production system operations; implementing security measures and maintenance procedures; handling and resolving production system issues or problems and managing any event or incident that might affect the operation of GBP’s information systems.

**Key Requirements**
- University degree /graduate of Information Technology, Computer Science or equivalent.
- Minimum 5 years of work experience in performing systems administrative tasks but not limited to monitoring, backup, data fixes, and reporting.
- Experience working on major Enterprise Resource Planning (ERP) Applications or Information systems (e.g. MAXIMO, SAP, NetSuite, Oracle, and the likes) as System Administrator or Business Process Analyst.
- Experience in Data Management.
- Working knowledge in providing support to users on-site and remotely.
- ITIL or any system administration certification is a plus.
- Ability to work on multiple projects with strong self-motivation.
- Possesses a high degree of independence, initiative, and decisiveness, with strong self-motivation.
- Excellent written and oral communication skills.
- Willing to be assigned in Ortigas, Pasig City.

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Pasig City: Reliably commute or planning to relocate before starting work (required)
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IT Staff/system Support Analyst

Mandaue, Cebu S.E.A. Olympus Marketing, Inc.

Posted today

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Job Description

Role:

- Manages Netsuite, iPOS, HRIS/Payroll System
- Ensures system stability
- Manages system customization
- Cater system concerns raised by end user
- Conduct user's training

Qualifications:

- Graduate of any computer or accounting related courses, like Accounting Technology or IT related studies.
- At least 1 year working experience with any accounting system administration
- Proficient in Microsoft Excel
- Can communicate effectively to all levels in the organization

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Employee discount
- Health insurance
- Paid training

Schedule:

- 8 hour shift
- Day shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

COVID-19 considerations:
Remote interview process
Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

Ability to commute/relocate:

- Mandaue, Cebu: Reliably commute or planning to relocate before starting work (preferred)
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System Administrator

Cebu, Cebu Shipnow Information Technology PTY. LTD.

Posted 7 days ago

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Job Description

About the Role
br>We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support business operations. We are seeking someone who can start immediately.

Key Responsibilities

Provide operational and functional support for Microsoft Dynamics 365 (D365) and other related software systems
Assist in Sales Order and Purchase Order creation and posting
Process warehouse transactions including inbound/outbound and inventory adjustments
Manage inventory control within the system
Handle Sales Credit/Adjustment Notes creation and posting
Create and update user manuals, and deliver user coaching/training (especially within Microsoft Dynamics – FinOps) < r>Assist in developing and maintaining policies, procedures, and documentation for business processes
Conduct master file maintenance and ensure data accuracy
Identify and recommend process improvements to increase efficiency
Perform other administrative or ad-hoc tasks as needed
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System Administrator

National Capital Region, National Capital Region METROGLOBAL SERVICES, INC.

Posted 17 days ago

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Job Description

- Graduate of any IT related course
- Minimum of 3 years IT related experience br>
Principal Duties and Responsibilities

1. Establish and control systems access and security.
2. oordinate protocols for operation within multi-user IT networks that provide voice, data and text transmissions.
3. Check systems in order to optimize performance and to initiate recovery action after system failures
4. Implement regular housekeeping procedures, including data backup.
5. Manage the distribution and retention of data on various storage devices.
6. Coordinate system updates and replacement of 'old' versions.
7. Provide assistance in testing new equipment and systems.
8. Prepare technical reports on the operation of systems.
9. Prepare systems cost estimates and cost-benefit analyses.
10. Provide training in systems use and access.
11. Oversee the daily performance of computer systems
12. Prepare evaluations of software or hardware, and recommend improvements or upgrades
13. Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software
14. Conducts preventive and corrective maintenance of all server-related hardware.
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System Administrator

Cebu, Cebu Intelligent Technical Solutions (ITS)

Posted 18 days ago

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Job Description

Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. br>
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians

Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three to five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.

Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).

Compensation:
Pay rate starts at $8.70/hr and may vary by experience and location.

Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
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System Administrator

Muntinlupa, National Capital Region Groworx

Posted today

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Job Description

**Job Role**

**Responsibilities**
- Identify known issues and communicate any existing workarounds to the employees and clients.
- Update Knowledge Base as required
- Provide reporter updates throughout the investigation and resolution process
- Review feedback and feature requests
- Ticket triage (inc. assignment of Priority based on the agreed guidelines)
- Initial review of incidents and initial engagement with the customer
- Identify user error issues
- Respond to business inquiries
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer on the status of the reported incident
- Identify and suggest improvements in the processes and procedures
- Constant communication with employees regarding tools outage, usage and other related tasks involving hardware and software issues.
- Must be willing to learn innovative technologies revolving computer systems such as CRM, HRIS, and Service Desk.
- Responsible for asset inventory, provisioning, procurement, and maintenance.
- Implement security protocols and procedures when it comes to access management and permissions.

**Requirements**:

- Proven experience as a help desk technician or other customer support role
- Portray strong organization skills like folder management, user management, inventory and alike.
- Can work with minimum supervision and possesses “can do” attitude.
- Tech-savvy with working knowledge of office automation products and databases.
- Knowledge of Network configuration. ISP, WAN, LAN, and others.
- Passion for learning things involving software and hardware.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Amenable to work in Alabang
- Can start ASAP

**Technical Requirements**
- Software: Office 365 Administration, JIRA Administration, Azure Active Directory Administration, Meta Workplace, Office 365 Suite, Airtable, and Zoom Meetings
- Operating System: Microsoft 10 and 11, MacOS, Chrome OS and knowledge of Linux is a plus!
- Cloud: MS Azure and AWS (Amazon Web Services)
- Hardware: TV, Laptops, Cameras, Sound System, and Mic
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System Administrator

SLI Consulting Inc

Posted today

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Job Description

**Keywords on top of the usual linux sys ad exp**:

- Nginx, HAProxy, container runtime like Docker, Kubernetes /Openshift
- Nginx/Haproxy
- Docker/Kubernetes/Openshift
- Willing to Work onsite in BGC

**Salary**: Php45,000.00 - Php50,000.00 per month

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Fort Bonifacio: Reliably commute or planning to relocate before starting work (required)
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System Administrator

Makati, National Capital Region Avaloq

Posted today

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Company Description
**Writing the future. Together.**

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

**Job Description**:
The Corporate IT Workplace Operations Team is a group of individuals working together to deliver optimum day-to-day operations performance of the Corporate Workplace and its surrounding infrastructure. We exist to provide fellow our colleagues and stakeholders a productive environment where you can forget about IT as we take care of the rest.

**Your mission**
- Proactive - Monitoring, maintaining, and improving various IT services and underlying systems
- Courageous - Quick to adapt in a fast-paced working environment and be flexible enough to handle new tasks beyond your comfort zone
- Document master - Document systems, processes, and procedures you have responsibility for and keeping them up to date
- Task Finisher - Complete tasks and/or projects on time and within budget
- Have fun while doing all the above!

**Qualifications**:
**What you need**:

- Advanced scripting and automation tools know-how is a must (PowerShell, VBS., etc.)
- Knowledge and experience in supporting various Microsoft Server technologies (e.g. Active Directory, DNS, DHCP, Fileserver, etc.)
- Experience in managing O365 cloud services (e.g. Exchange, Teams, SharePoint, OneDrive, Azure AD, ADFS etc.)
- Structured and goal-oriented method of working

**You will get extra points for the following**:

- Understands the ITIL framework and holds any IT certification
- Knowledge and experience in Citrix environment
- Knowhow on Nexthink

Additional Information

Now lets talk about perks and compensation

We offer competitive base salaries and if you prove to be a superstar, you might be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.

Don’t be shy - apply!

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.
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System Administrator

MCX International Inc

Posted today

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Job Description

Excellent English Communication Skills
- At least 2 years of experience working With Microsoft Server: both initial setup & config, and ongoing troubleshooting and maintenance.
- Highly skilled on active directory and group policy
- developer (website) back end, front end
- Experience in Office 365 suite and administrative functions
- Working knowledge of Microsoft Azure Server infrastructure
- VCP Certification
- Office365 and/or Microsoft Azure certifications
- Working knowledge of Microsoft Hyper-V
- Experience working in odoo
- e
- commerce, social media

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)
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