210 System Engineer jobs in the Philippines

**Job Summary**
The Systems Engineer role is crucial in ensuring seamless IT operations within our organization. With a focus on incident management and service desk operations the candidate will leverage their expertise in Service Now and Windows environments. This hybrid position offers the opportunity to work in a dynamic setting contributing to the companys efficiency and societal impact.
**Responsibilities**
+ Manage and resolve incidents efficiently to minimize downtime and ensure business continuity.
+ Provide technical support and guidance to service desk teams enhancing their ability to address user issues effectively.
+ Implement and maintain Service Now workflows to streamline IT service management processes.
+ Collaborate with cross-functional teams to identify and address system vulnerabilities ensuring robust security measures.
+ Monitor system performance and proactively identify areas for improvement to optimize operations.
+ Develop and maintain documentation for incident management processes ensuring clarity and consistency.
+ Assist in the configuration and deployment of Windows systems ensuring compatibility and performance.
+ Analyze incident trends to develop strategies for reducing recurrence and improving response times.
+ Coordinate with vendors and external partners to resolve complex technical issues ensuring timely solutions.
+ Provide training and support to end-users enhancing their understanding of system functionalities.
+ Participate in regular audits and assessments to ensure compliance with industry standards and best practices.
+ Contribute to the development of IT policies and procedures aligning with organizational goals and objectives.
+ Support the integration of new technologies and systems facilitating smooth transitions and minimizing disruptions.
**Qualifications**
+ Possess strong analytical skills to diagnose and resolve technical issues efficiently.
+ Demonstrate proficiency in Service Now with a solid understanding of its capabilities and applications.
+ Have experience in incident management showcasing the ability to handle high-pressure situations calmly.
+ Exhibit excellent communication skills enabling effective interaction with team members and stakeholders.
+ Show familiarity with Windows environments ensuring smooth operation and maintenance.
+ Display a proactive approach to identifying and addressing potential system vulnerabilities.
+ Hold a bachelors degree in Computer Science or a related field providing a strong foundation for technical expertise.
**Certifications Required**
ITIL Foundation Certification Service Now Administrator Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

COMPANY PROFILE: A BPO company that is world leader in technology consulting and services with a focus on cloud computing, artificial intelligence, cybersecurity, digital transformation, and IT infrastructure management.
br>Position: Senior Systems Engineer
Company Industry: BPO
Work Location: Pampanga, Philippines
Work Schedule: US Shifts (Shifting Schedule)
Salary: Competitive Php 27,000-40,000 gross
Work Set Up: Onsite

JOB REQUIREMENTS:

Bachelor’s degree in Computer Science, IT, Engineering, or a related field. < r>2 – 5 years of IT experience, with at least 3 years in networking. < r>Extensive experience in computer network systems, database administration, and system management.
Hands-on experience with switches, routers, and Cisco devices
Proficiency in reading and creating network diagrams
Experience in Incident Management is a plus
CCNA certification is advantage.
Willing to work shifting schedules and onsite at Clark Pampanga.
Immediate start preferred.
JOB RESPONSIBILITIES:

Serve as the first point of contact for IT Services Support & Operations teams
Resolve first-level incidents and service requests, ensuring IT service availability and continuity
Collaborate with IT Asset Management & Audit teams to improve customer satisfaction
Implement technology migration & system upgrade plans for specific service needs
Perform routine backup activities and ensure redundancy in power, systems, and networks
Troubleshoot and escalate IT service issues, ensuring adherence to service continuity processes
Proactively monitor system availability and optimize network performance
Support network architecture and develop network diagrams as needed
RECRUITMENT PROCESS: (ONLINE)

HR Interview
Technical Assessment
HM Interview
Job offer

Nityo infotech Services Philippines is currently looking for:
br>Systems Engineer (.Net)

Location: Makati City
Schedule: Morning Shift
Set up: Onsite reporting
Salary: 45,000

Qualifications:

Bachelor of Science in Computer Science, Information Technology or any related discipline
Must have 2 years solid .Net experience
(ASP.NET, C#.NET, VB.NET)

The Cloud Systems Engineer is accountable for the delivery of LexisNexis Legal & Professional services by supporting application portfolio and services within the New Lexis Platform. This includes Lexis+ AI US, Lexis US, Lexis+ US, Lexis+ Canada, Lexis+ UK, Lexis+ South Africa, Lexis+ APAC, gNS, Decisis and other cloud-based products. The Cloud Systems Engineer is primarily responsible in ensuring service availability, quality, performance and cost effectiveness.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

The Cloud Systems Engineer is accountable for the delivery of LexisNexis Legal & Professional services by supporting application portfolio and services within the New Lexis Platform. This includes Lexis+ AI US, Lexis US, Lexis+ US, Lexis+ Canada, Lexis+ UK, Lexis+ South Africa, Lexis+ APAC, gNS, Decisis and other cloud-based products. The Cloud Systems Engineer is primarily responsible in ensuring service availability, quality, performance and cost effectiveness.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Provide technical customer support on a second level capacity across multiple disciplines.
- Responds to incidents and addresses service requests.
- Responsible for Project Management - Identifying and solving project-related problems to ensure smooth execution and successful completion.
- Follow security guidelines for the proper delegation of accounts and privileges.
- Actively participates in team meetings and activities.
- Foster strong, positive relationships with development teams, peers, L2 teams, and End users, emphasizing collaboration and open communication.
- Responsible for the ongoing management and maintenance of the LN Product environment.
- Provide system maintenance by performing routine/monthly maintenance on IT systems and hardware including updates, patches, backups and/or installations
- Provide professional, clear, concise, and timely status communication to relevant parties on issues and workload summaries
- Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner.
- Proactively seeks opportunities to improve system operations, with a particular emphasis on automation and cost reduction.
- Maintain necessary licenses, training, and certifications.
- Apply experience and skills to complete tasks within your expertise.
- Follow standard operating procedures and analytical methods.
- Work under minimal supervision.
- In keeping with RELX Reed Elsevier values and competencies. Customer Systems Engineers develop and maintain positive relationships to promote customer satisfaction and team performance.
- Customer Systems Engineers at this level must undergo training from senior CSE reps to effectively fulfill their responsibilities and deliver excellent customer service.
Qualifications:
+ Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
+ 2 - 3 years of related experience in telephonic, helpdesk, or customer contact positions.
+ Experience in TSR I support roles for LexisNexis or other tech support products.
+ Excellent verbal, written, and interpersonal communication skills.
+ Customer service orientation with strong troubleshooting abilities.
+ Experience/background in Automation Fundamentals, Process Excellence or similar learning on Process Improvement and Automation a plus
+ Background on Gen AI Tools, LLM console, Copilot, ChatGPT is a plus
+ Experience in telephonic, live chat, and email support.
+ Experience in 2L, Product Support or Subject Matter Expert roles is a plus.
+ Background in SQL and CRM applications.
+ Strong customer relationship-building skills.
+ Proficient in PC knowledge, Windows OS, Internet, and web browsers.
+ LexisNexis product experience is a plus.
+ Strong analytical skills for resolving customer issues.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Systems Engineer SP
Req ID: 79487
Location:
Taguig City, Other, Philippines
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Our RUCKUS Smart Wi-Fi, ICX switching, IoT, rich AI/ML Analytics software, secure policy user/device onboarding software, and broad portfolio of network management and control all redefine what's possible in wireless connectivity and network performance with flexibility, reliability, and affordability. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve. Don't just take our word for it. We can prove it.
The location is Philippines with the opportunity to work remotely anywhere in the country.
**Responsibilities:**
+ Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings
+ Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets
+ Have a working knowledge of RUCKUS Networks wireless, wired and software solutions
+ Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions
+ Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals
**Required qualifications for consideration:**
+ 10+ years of Systems engineering experience.
+ Minimum 5 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
+ A professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred
+ Strong ability to support and manage the process of troubleshooting complex problems
+ Highly effective technical presentation skills
+ Strong verbal and written communications skills
**You will excite us if you have**
+ A proficient understanding of pre-sales engineering, technical sales processes, and critical account management
+ Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers
+ Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design
+ Working knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus
+ General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security
+ Working knowledge of wi-fi design tools such as Ekahau, TamoGraph, Air Magnet, etc.
Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at ;
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Systems Engineer, Pre-Sales, Cloud, Network, Telecom, Engineering, Sales, Technology

This position performs moderate research, design, and systems engineering assignments and responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product and service offerings. Additionally, this position is also responsible for triage change management support.
Accountabilities:
+ Responsible for providing Level L2 support.
+ Responds to incidents and addresses service requests.
+ Responsible for scheduling and implementing Change Requests in compliance with Change Management policies.
+ Responsible for providing new server builds.
+ Responsible for Problem Management - Problem identification and solution of the problem.
+ Responsible for implementing growth capacity requests (storage, CPU, memory).
+ Oversees and handles email-related issues within the O365 environment.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Actively participates in team meetings and activities.
+ Foster strong, positive relationships with development teams, peers, L3 teams, and End users, emphasizing collaboration and open communication.
+ Responsible for the ongoing management and maintenance of the Citrix environment.
+ Provide system maintenance by performing routine/monthly maintenance on IT systems and hardware including updates, patches, backups and/or antivirus installations
+ Provide professional, clear, concise, and timely status communication to relevant parties on issues and workload summaries
+ Provide excellent customer service to end users including responding to inquiries and requests in a timely and professional manner.
+ Proactively seeks opportunities to improve system operations, with a particular emphasis on automation and cost reduction.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science)
+ Minimum 5 years' experience with Windows server operating systems including Windows 2012, Windows 2016, Windows 2019, and Windows 2022 in a large, corporate environment.
+ Advanced knowledge and understanding of web server concepts and technologies.
+ Advanced experience configuring and supporting web sites using Internet Information Services (IIS).
+ Advanced experience supporting and configuring vmware.
+ Advanced experience supporting Windows applications with multiple dependencies in a large infrastructure.
+ Advanced experience with Windows performance monitoring and tuning.
+ Advanced experience with Windows Active Directory including sites and services, schema, attributes, topology and security.
+ Advanced experience with Windows Active Directory DNS, DHCP and WINS.
+ Advanced experience with Microsoft Exchange 2010 and Office 365 as well as other Microsoft management applications like SCOM and SCCM.
+ Advanced experience with Citrix XenApp.
+ Advanced Windows troubleshooting and analysis.
+ Strong interpersonal, communication, and follow-up skills, both in verbal and written forms, are essential for this role.
+ Ability to define, analyze and resolve issues both effectively and efficiently.
+ Proficient in working both independently and collaboratively with colleagues.
+ Capable of efficiently monitoring, defining, analyzing, and resolving issues in a high-pressure production environment.
+ Willing to work on shifts. Our support operates 24/7, requiring night shifts, which rotate among team members to avoid permanent night shift duties, including weekends.
+ The team follows a compressed work schedule, with each member working 12-hour shifts per day, including weekends.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Our RUCKUS Smart Wi-Fi, ICX switching, IoT, rich AI/ML Analytics software, secure policy user/device onboarding software, and broad portfolio of network management and control all redefine what’s possible in wireless connectivity and network performance with flexibility, reliability, and affordability. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve. Don’t just take our word for it. We can prove it.

The location is Philippines with the opportunity to work remotely anywhere in the country.

Responsibilities:

• Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings
• Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets
• Have a working knowledge of RUCKUS Networks wireless, wired and software solutions
• Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions
• Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals

Required qualifications for consideration:

• 10+ years of Systems engineering experience.
• Minimum 5 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
• A professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred
• Strong ability to support and manage the process of troubleshooting complex problems
• Highly effective technical presentation skills
• Strong verbal and written communications skills

You will excite us if you have

• A proficient understanding of pre-sales engineering, technical sales processes, and critical account management
• Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers
• Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design
• Working knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus
• General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security
• Working knowledge of wi-fi design tools such as Ekahau, TamoGraph, Air Magnet, etc.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next….come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope’s accommodation process and EEO policy at   

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