87 System Engineer jobs in the Philippines
Systems Engineer
Taguig, National Capital Region
Cognizant
Posted 6 days ago
Job Viewed
Job Description
**Job Summary**
The resource will be performing Service Desk role for a global real estate services company during regular business hours. There will be fixed weekend off and no phone support during holidays for Japanese speaking countries
**Responsibilities**
+ Answer client calls requesting for Japanese TSC support
+ Process Japanese Self-service tickets
+ Familiar with Active Directory
+ Has basic knowledge with O365
+ Preferably has Service Desk background and knowledge with SNOW
+ Develop and maintain AI-enabled chatbot solutions to improve customer interaction and support.
+ Manage and resolve incidents efficiently ensuring minimal disruption to service desk operations.
+ Collaborate with networking teams to ensure seamless connectivity and system performance.
+ Utilize ServiceNow to streamline service desk processes and enhance user experience.
+ Monitor Windows systems to ensure optimal performance and security.
+ Provide technical support and guidance to service desk staff enhancing their problem-solving capabilities.
+ Implement best practices in incident management to reduce response times and improve resolution rates.
+ Analyze service desk data to identify trends and recommend improvements.
+ Coordinate with cross-functional teams to ensure alignment of IT services with business objectives.
+ Conduct regular system audits to ensure compliance with company policies and standards.
+ Develop documentation and training materials to support service desk operations.
+ Engage in continuous learning to stay updated with the latest technologies and industry trends.
+ Contribute to the companys mission by ensuring reliable and efficient IT services.
**Qualifications**
+ Possess strong expertise in AI-enabled chatbots and their application in service desk environments.
+ Demonstrate proficiency in networking concepts and their implementation in a corporate setting.
+ Exhibit experience in incident management with a focus on rapid resolution and user satisfaction.
+ Have hands-on experience with ServiceNow leveraging its capabilities to enhance service desk operations.
+ Show proficiency in Windows systems ensuring their stability and security.
+ Display excellent communication skills facilitating effective collaboration with team members.
+ Hold a degree in Computer Science Information Technology or a related field.
**Certifications Required**
ITIL Foundation Certification is a plus
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
The resource will be performing Service Desk role for a global real estate services company during regular business hours. There will be fixed weekend off and no phone support during holidays for Japanese speaking countries
**Responsibilities**
+ Answer client calls requesting for Japanese TSC support
+ Process Japanese Self-service tickets
+ Familiar with Active Directory
+ Has basic knowledge with O365
+ Preferably has Service Desk background and knowledge with SNOW
+ Develop and maintain AI-enabled chatbot solutions to improve customer interaction and support.
+ Manage and resolve incidents efficiently ensuring minimal disruption to service desk operations.
+ Collaborate with networking teams to ensure seamless connectivity and system performance.
+ Utilize ServiceNow to streamline service desk processes and enhance user experience.
+ Monitor Windows systems to ensure optimal performance and security.
+ Provide technical support and guidance to service desk staff enhancing their problem-solving capabilities.
+ Implement best practices in incident management to reduce response times and improve resolution rates.
+ Analyze service desk data to identify trends and recommend improvements.
+ Coordinate with cross-functional teams to ensure alignment of IT services with business objectives.
+ Conduct regular system audits to ensure compliance with company policies and standards.
+ Develop documentation and training materials to support service desk operations.
+ Engage in continuous learning to stay updated with the latest technologies and industry trends.
+ Contribute to the companys mission by ensuring reliable and efficient IT services.
**Qualifications**
+ Possess strong expertise in AI-enabled chatbots and their application in service desk environments.
+ Demonstrate proficiency in networking concepts and their implementation in a corporate setting.
+ Exhibit experience in incident management with a focus on rapid resolution and user satisfaction.
+ Have hands-on experience with ServiceNow leveraging its capabilities to enhance service desk operations.
+ Show proficiency in Windows systems ensuring their stability and security.
+ Display excellent communication skills facilitating effective collaboration with team members.
+ Hold a degree in Computer Science Information Technology or a related field.
**Certifications Required**
ITIL Foundation Certification is a plus
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Systems Engineer
Cognizant
Posted 8 days ago
Job Viewed
Job Description
**Job Summary**
We are seeking a Systems Engineer with 3 to 5 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management BMC Helix Service Desk and Service Desk App Support. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in ensuring the smooth operation of our IT services contributing to the overall success of the company.
**Responsibilities**
+ Manage and resolve incidents efficiently to minimize downtime and ensure service continuity.
+ Provide technical support for Service Desk applications ensuring optimal performance and user satisfaction.
+ Utilize BMC Remedy to track manage and resolve service desk tickets in a timely manner.
+ Ensure SLA and queue management.
+ Collaborate with cross-functional teams to identify and implement solutions for recurring issues.
+ Monitor system performance and proactively address potential problems before they impact users.
+ Develop and maintain documentation for incident management processes and procedures.
+ Train and mentor junior team members on best practices and troubleshooting techniques.
+ Participate in rotational shifts to provide 24/7 support coverage for critical systems.
+ Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
+ Communicate effectively with stakeholders to provide updates on incident status and resolution timelines.
+ Ensure compliance with company policies and industry standards for incident management and service desk operations.
+ Continuously improve service desk processes to enhance efficiency and user experience.
+ Contribute to the development and implementation of IT service management strategies.
**Qualifications**
+ Possess a strong background in Incident Management with a proven track record of resolving complex issues.
+ Have extensive experience with Service Desk operations and support.
+ Demonstrate proficiency in using BMC Remedy for ticket management and incident tracking.
+ Exhibit excellent problem-solving skills and the ability to work under pressure.
+ Show strong communication skills to interact effectively with users and stakeholders.
+ Have a proactive approach to identifying and addressing potential system issues.
**Certifications Required**
ITIL Foundation Certification BMC Remedy Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a Systems Engineer with 3 to 5 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management BMC Helix Service Desk and Service Desk App Support. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in ensuring the smooth operation of our IT services contributing to the overall success of the company.
**Responsibilities**
+ Manage and resolve incidents efficiently to minimize downtime and ensure service continuity.
+ Provide technical support for Service Desk applications ensuring optimal performance and user satisfaction.
+ Utilize BMC Remedy to track manage and resolve service desk tickets in a timely manner.
+ Ensure SLA and queue management.
+ Collaborate with cross-functional teams to identify and implement solutions for recurring issues.
+ Monitor system performance and proactively address potential problems before they impact users.
+ Develop and maintain documentation for incident management processes and procedures.
+ Train and mentor junior team members on best practices and troubleshooting techniques.
+ Participate in rotational shifts to provide 24/7 support coverage for critical systems.
+ Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
+ Communicate effectively with stakeholders to provide updates on incident status and resolution timelines.
+ Ensure compliance with company policies and industry standards for incident management and service desk operations.
+ Continuously improve service desk processes to enhance efficiency and user experience.
+ Contribute to the development and implementation of IT service management strategies.
**Qualifications**
+ Possess a strong background in Incident Management with a proven track record of resolving complex issues.
+ Have extensive experience with Service Desk operations and support.
+ Demonstrate proficiency in using BMC Remedy for ticket management and incident tracking.
+ Exhibit excellent problem-solving skills and the ability to work under pressure.
+ Show strong communication skills to interact effectively with users and stakeholders.
+ Have a proactive approach to identifying and addressing potential system issues.
**Certifications Required**
ITIL Foundation Certification BMC Remedy Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Systems Engineer
Pasig, Palawan
Azeus Systems Limited
Posted 14 days ago
Job Viewed
Job Description
Azeus Systems Limited is looking for a Systems Engineer to be part of our growing support team for our product, Azeus Convene.
Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.
Visit azeusconvene.com for more information.
As a Systems Engineer , you will design and implement systems architectures to ensure security frameworks. You will lead and coordinate with systems administrators and all project team members in managing system configuration and setting up and maintaining the most cost-effective and efficient hardware and software to satisfy project requirements.
You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:
- Setup servers with hardening and firewall policies between servers
- Identify and analyze system integration problems
- Resolve server issues by identifying root cause and then doing immediate remedial actions
- Formulate and implement corrective actions in case problem re-occurs
- Formulate and implement preventive actions to prevent the issue from happening again
- Identify tasks that are recurrent and recommend tools to automate those tasks
- On-call for support cases
What we are looking for:
- Fast learner and with excellent problem-solving skills
- Good organization skills and can work well under pressure and time constraints
- Flexible and can adapt to changing shift schedules as you may be assigned to work on weekends, holidays and on different time zones
- Excellent interpersonal and leadership skills
Others:
- This is for a hybrid work setup.
- Successful completion of background check and NBI clearance will be required.
This advertiser has chosen not to accept applicants from your region.
2
Systems Engineer (VB.Net)
Makati City, National Capital Region
Nityo Infotech Services Philippines
Posted 6 days ago
Job Viewed
Job Description
Nityo infotech Services Philippines is currently looking for:
br>Systems Engineer (.Net)
Location: Makati City
Schedule: Morning Shift
Set up: Onsite reporting
Salary: 45,000
Qualifications:
Bachelor of Science in Computer Science, Information Technology or any related discipline
Must have 2 years solid .Net experience
(ASP.NET, C#.NET, VB.NET)
br>Systems Engineer (.Net)
Location: Makati City
Schedule: Morning Shift
Set up: Onsite reporting
Salary: 45,000
Qualifications:
Bachelor of Science in Computer Science, Information Technology or any related discipline
Must have 2 years solid .Net experience
(ASP.NET, C#.NET, VB.NET)
This advertiser has chosen not to accept applicants from your region.
3
Systems Engineer 2
Pampanga, Pampanga
Seidotech Solutions Corp.
Posted 24 days ago
Job Viewed
Job Description
What You’ll Do:
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multinational enterprises. br>- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
- Identifying and troubleshooting reoccurring platform issues and engaging with the senior engineering team for resolution as needed.
Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
- Provide top-notch technical support in areas of subject-matter expertise (storage, virtualization, Windows OS).
- Monitoring and working with various systems management tools.
- Identify and drive opportunities to automate repeatable infrastructure tasks, including creating and maintaining scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
- Participate in recurring after-hours on call rotations.
What Skills & Experience You’ll Need: < r>- A curious disposition.
- Strong documentation and reporting skills.
- Good communication skills (written and oral)
- Adaptability and flexibility.
- Experience supporting and administering:
> Baremetal rackmount and blade servers; Dell and HP preferred
> SAN technologies, including storage arrays, storage switching (iSCSI and FC); Dell-EMC, HP, NetApp preferred
> Azure, AWS, or Google public cloud environments, including compute, storage, networking basics, and backups
> VMware and/or Hyper-V private cloud technologies
> Windows Server OS – Windows 2008 through Windows 2019, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics < r>- Networking Basics (CompTIA Network+ equivalent).
- Industry Certifications from at least one of the following: Microsoft, VMware, EMC, NetApp, Dell, Network+.
- Experience with any of the following tools preferred: Kaseya VSA, Sophos UTM
- Experience with Connectwise
- Preferred Certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate < r>- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multinational enterprises. br>- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
- Identifying and troubleshooting reoccurring platform issues and engaging with the senior engineering team for resolution as needed.
Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
- Provide top-notch technical support in areas of subject-matter expertise (storage, virtualization, Windows OS).
- Monitoring and working with various systems management tools.
- Identify and drive opportunities to automate repeatable infrastructure tasks, including creating and maintaining scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
- Participate in recurring after-hours on call rotations.
What Skills & Experience You’ll Need: < r>- A curious disposition.
- Strong documentation and reporting skills.
- Good communication skills (written and oral)
- Adaptability and flexibility.
- Experience supporting and administering:
> Baremetal rackmount and blade servers; Dell and HP preferred
> SAN technologies, including storage arrays, storage switching (iSCSI and FC); Dell-EMC, HP, NetApp preferred
> Azure, AWS, or Google public cloud environments, including compute, storage, networking basics, and backups
> VMware and/or Hyper-V private cloud technologies
> Windows Server OS – Windows 2008 through Windows 2019, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics < r>- Networking Basics (CompTIA Network+ equivalent).
- Industry Certifications from at least one of the following: Microsoft, VMware, EMC, NetApp, Dell, Network+.
- Experience with any of the following tools preferred: Kaseya VSA, Sophos UTM
- Experience with Connectwise
- Preferred Certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate < r>- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF
This advertiser has chosen not to accept applicants from your region.
4
Principal Systems Engineer
Muntinlupa, National Capital Region
Boehringer Ingelheim
Posted today
Job Viewed
Job Description
**The Position**
We are seeking a highly skilled and experienced Principal System Engineer to partner with IT Streaming and Virtual Events team members and meet with the client community to assist with the delivery and implementation of underlying technology solutions in support of business objectives to improve productivity and enhance processes. Responsibilities will primarily be baseline operational support, administrative and maintenance duties, and participation in technology projects.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people.
We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim´s high regard for our employees.
**Duties & Responsibilities:**
+ Process requests and coordinate all details (e.g., Run of Show, cues, scheduling) with customer and stakeholders.
+ Operate furnished in-room equipment, or transport equipment (e.g., loudspeakers, microphones, audio console, camera, display, presentation remote) from storage and setup in target event location.
+ Fully test equipment and execute event, adjusting microphone, audio, video, and display settings as necessary.
+ Video streaming operation: Intake video/audio feeds from various locations, mix and produce event in soft encoder, and ensure successful streaming delivery according to customer requirements and standard operational playbook.
+ Consulting and Analysis: Meet regularly with IT colleagues and stakeholders to understand and help define requirements for implementing possible solutions or improvements.
+ Skilled in supporting stakeholder engagement activities across global virtual platforms and local hybrid environments-driving collaboration, innovation, and successful event execution.
+ Client Support: Perform baseline system support, administrative and maintenance duties for assigned systems. Troubleshoot application and system problems and take corrective actions.
+ Project/Solution Activities: Support goals by participating on project teams. Deliver on assigned tasks and action items.
+ Technical Focus: Utilize knowledge of applications/systems and underlying architecture in assigned area of responsibility. Develops and maintains awareness of IT process best practices, technology trends and emerging technologies.
+ Documentation: Produce documentation as required in support of baseline and project activities
**Requirements:**
+ Moderate level of technical understanding and demonstrated knowledge for their area of responsibility.
+ Knowledge of project management and experience working on project teams required.
+ Moderate knowledge of and experience with life cycle methodology required.
+ Associate degree in Computer Science or related discipline with a minimum of 4 years' experience; or bachelor's degree in computer science, or related discipline, with a minimum of 2 years of experience; or a Master degree in Computer Science, or related discipline, with minimum 1 year of experience; or relevant Business or IT experience of minimum of 4 years.
Desired Skills, Experience and Abilities:
+ Ability to process event requests and coordinate all details (e.g., Run of Show, cues, scheduling) with customer and stakeholders.
+ Experience with vMix, OBS, or other streaming software encoders.
+ Support global cross-functional coordination, fostering innovation, and adapting to dynamic event environments.
+ Able to work hand-in-hand with audio-video vendors to deliver seamless hybrid event experiences-even in complex or offsite setups.
+ Experience with video streaming production workflows.
+ Experience with event production (e.g., operating loudspeakers, microphones, audio console, cameras, and displays).
+ Experience with engineering a podcast.
+ Familiarity with virtual venues, video-on-demand hosting platforms, streaming delivery platforms, and basic audio/video editing.Vendor relationship management.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
We are seeking a highly skilled and experienced Principal System Engineer to partner with IT Streaming and Virtual Events team members and meet with the client community to assist with the delivery and implementation of underlying technology solutions in support of business objectives to improve productivity and enhance processes. Responsibilities will primarily be baseline operational support, administrative and maintenance duties, and participation in technology projects.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people.
We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim´s high regard for our employees.
**Duties & Responsibilities:**
+ Process requests and coordinate all details (e.g., Run of Show, cues, scheduling) with customer and stakeholders.
+ Operate furnished in-room equipment, or transport equipment (e.g., loudspeakers, microphones, audio console, camera, display, presentation remote) from storage and setup in target event location.
+ Fully test equipment and execute event, adjusting microphone, audio, video, and display settings as necessary.
+ Video streaming operation: Intake video/audio feeds from various locations, mix and produce event in soft encoder, and ensure successful streaming delivery according to customer requirements and standard operational playbook.
+ Consulting and Analysis: Meet regularly with IT colleagues and stakeholders to understand and help define requirements for implementing possible solutions or improvements.
+ Skilled in supporting stakeholder engagement activities across global virtual platforms and local hybrid environments-driving collaboration, innovation, and successful event execution.
+ Client Support: Perform baseline system support, administrative and maintenance duties for assigned systems. Troubleshoot application and system problems and take corrective actions.
+ Project/Solution Activities: Support goals by participating on project teams. Deliver on assigned tasks and action items.
+ Technical Focus: Utilize knowledge of applications/systems and underlying architecture in assigned area of responsibility. Develops and maintains awareness of IT process best practices, technology trends and emerging technologies.
+ Documentation: Produce documentation as required in support of baseline and project activities
**Requirements:**
+ Moderate level of technical understanding and demonstrated knowledge for their area of responsibility.
+ Knowledge of project management and experience working on project teams required.
+ Moderate knowledge of and experience with life cycle methodology required.
+ Associate degree in Computer Science or related discipline with a minimum of 4 years' experience; or bachelor's degree in computer science, or related discipline, with a minimum of 2 years of experience; or a Master degree in Computer Science, or related discipline, with minimum 1 year of experience; or relevant Business or IT experience of minimum of 4 years.
Desired Skills, Experience and Abilities:
+ Ability to process event requests and coordinate all details (e.g., Run of Show, cues, scheduling) with customer and stakeholders.
+ Experience with vMix, OBS, or other streaming software encoders.
+ Support global cross-functional coordination, fostering innovation, and adapting to dynamic event environments.
+ Able to work hand-in-hand with audio-video vendors to deliver seamless hybrid event experiences-even in complex or offsite setups.
+ Experience with video streaming production workflows.
+ Experience with event production (e.g., operating loudspeakers, microphones, audio console, cameras, and displays).
+ Experience with engineering a podcast.
+ Familiarity with virtual venues, video-on-demand hosting platforms, streaming delivery platforms, and basic audio/video editing.Vendor relationship management.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
5
Senior Systems Engineer
Muntinlupa, National Capital Region
Boehringer Ingelheim
Posted today
Job Viewed
Job Description
**The Position**
The Systems Operations System Lead will be responsible for the operational excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with BI standards.
**Duties and Responsibilities:**
+ Manage systems throughout their entire lifecycle and complete compliance documentation
+ Coordinate and schedule backup/recovery and perform disaster recovery testing
+ Monitor service level agreements, audit trails, and access & identity management
+ Coordinate (but not perform) server and database patching, and resolve vulnerabilities
+ Coordinate software management, including:
+ Patching / Packaging / Testing / License management / Small enhancements/configuration changes
+ Interface and coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure), including:
+ Interfaces to IT SME's, IT Capability Leads and other internal stakeholders (e.g. HR, Finance) .
+ As well as external stakeholders (vendors, academia, healthcare companies, etc.).
+ Interfaces to / SPOC for the broader IT organization acting in a coordination role.
+ Perform Incident, Problem and Change Management
+ Work with IT Infrastructure to remediate, replace, migrate, or decommission systems (including legacy systems and coordinating System Archiving) or infrastructure items
**Requirements:**
+ Must be bachelor's degree in IT or similar
+ Must be customer oriented, well organized and methodical
+ Must have excellent communication skills both written & verbal
+ Must be able to work successfully on a team
+ Must have Excellent English speaking, reading & writing skills
+ Other languages such as German, Japanese, Mandarin, Spanish a plus
+ Must be able to present information effectively
+ Must have solid understanding and experience with infrastructure topics such as databases, servers, cloud systems, and networking etc.
+ Must have at least 2 of the following technology/platform experience:
+ Sales Force Dot Com, Veeva CRM, Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, Google Cloud, ServiceNow, API
+ A demonstrated understanding of Operational Excellence ITIL v3.0 (or higher) Fundamentals Certification
**Click here ( to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
The Systems Operations System Lead will be responsible for the operational excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with BI standards.
**Duties and Responsibilities:**
+ Manage systems throughout their entire lifecycle and complete compliance documentation
+ Coordinate and schedule backup/recovery and perform disaster recovery testing
+ Monitor service level agreements, audit trails, and access & identity management
+ Coordinate (but not perform) server and database patching, and resolve vulnerabilities
+ Coordinate software management, including:
+ Patching / Packaging / Testing / License management / Small enhancements/configuration changes
+ Interface and coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure), including:
+ Interfaces to IT SME's, IT Capability Leads and other internal stakeholders (e.g. HR, Finance) .
+ As well as external stakeholders (vendors, academia, healthcare companies, etc.).
+ Interfaces to / SPOC for the broader IT organization acting in a coordination role.
+ Perform Incident, Problem and Change Management
+ Work with IT Infrastructure to remediate, replace, migrate, or decommission systems (including legacy systems and coordinating System Archiving) or infrastructure items
**Requirements:**
+ Must be bachelor's degree in IT or similar
+ Must be customer oriented, well organized and methodical
+ Must have excellent communication skills both written & verbal
+ Must be able to work successfully on a team
+ Must have Excellent English speaking, reading & writing skills
+ Other languages such as German, Japanese, Mandarin, Spanish a plus
+ Must be able to present information effectively
+ Must have solid understanding and experience with infrastructure topics such as databases, servers, cloud systems, and networking etc.
+ Must have at least 2 of the following technology/platform experience:
+ Sales Force Dot Com, Veeva CRM, Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, Google Cloud, ServiceNow, API
+ A demonstrated understanding of Operational Excellence ITIL v3.0 (or higher) Fundamentals Certification
**Click here ( to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
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6
Cloud Systems Engineer
Iloilo, Iloilo
RELX INC
Posted 5 days ago
Job Viewed
Job Description
The Cloud Systems Engineer is accountable for the delivery of LexisNexis Legal & Professional services by supporting application portfolio and services within the New Lexis Platform. This includes Lexis+ AI US, Lexis US, Lexis+ US, Lexis+ Canada, Lexis+ UK, Lexis+ South Africa, Lexis+ APAC, gNS, Decisis and other cloud-based products. The Cloud Systems Engineer is primarily responsible in ensuring service availability, quality, performance and cost effectiveness.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
7
Cloud Systems Engineer
Manila, Metropolitan Manila
RELX INC
Posted 5 days ago
Job Viewed
Job Description
The Cloud Systems Engineer is accountable for the delivery of LexisNexis Legal & Professional services by supporting application portfolio and services within the New Lexis Platform. This includes Lexis+ AI US, Lexis US, Lexis+ US, Lexis+ Canada, Lexis+ UK, Lexis+ South Africa, Lexis+ APAC, gNS, Decisis and other cloud-based products. The Cloud Systems Engineer is primarily responsible in ensuring service availability, quality, performance and cost effectiveness.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Accountabilities:
+ Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks.
+ Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
+ 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP.
+ Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
+ Service Restoration
+ Real-time and proactive monitoring of logs and application performance
+ System Administration and Operations in Production
+ Incident and Change Management, Service Catalog / Service Task Fulfillment
+ Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
+ Status Reporting
+ Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
+ Adaptable in fast phase changing environment and new technologies.
+ Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
+ Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
+ Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
+ Actively participates and often leads team meetings and activities.
+ Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
+ Follow security guidelines for the proper delegation of accounts and privileges.
+ Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
+ Actively participates in team meetings and activities.
+ Build a solid, positive relationship with development, peers, colleagues and vendors.
+ 3Rs - Respond, React, Resolve
+ Other duties as assigned.
Qualifications:
+ A bachelor's degree (Information Systems, Computer Science/Engineering)
+ Minimum 2-3 year experience in IT industry or related field
+ Must have an experience in supporting huge cloud infrastructure (numerous cloud-hosted applications and servers)
+ Knowledgeable in Cloud concepts and technologies (AWS, Kubernetes and Azure).
+ Familiar in Cloud application performance monitoring (Splunk, New Relic, Datadog and alike)
+ Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
+ Knowledge and understanding of basic Unix/Linux, Windows server operating systems
+ Understanding of basic JAVA middleware and web server concepts and technologies.
+ Knowledgeable in network concepts, configuration, and routing.
+ Knowledge and understanding of database concepts including basic troubleshooting, high availability, clustering and disaster recovery, including no-SQL database.
+ Knowledgeable with the management of virtual machines hosted on VMware ESX.
+ Knowledgeable in using IT Service Management systems (ServiceNow, Freshservice and the likes)
+ Basic Unix/Linux, Windows, Database and Middleware troubleshooting, and analysis required.
+ Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy.
+ Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
+ Preferred candidates whose location is in close proximity to REPH office or satellite offices but will also consider candidates with backup power supply (able to power up laptop for 8-10h hours) and internet connection (~ 20-30 Mbps)
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
8
Systems Engineer SP
CommScope, Inc.
Posted 10 days ago
Job Viewed
Job Description
Systems Engineer SP
Req ID: 79487
Location:
Taguig City, Other, Philippines
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Our RUCKUS Smart Wi-Fi, ICX switching, IoT, rich AI/ML Analytics software, secure policy user/device onboarding software, and broad portfolio of network management and control all redefine what's possible in wireless connectivity and network performance with flexibility, reliability, and affordability. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve. Don't just take our word for it. We can prove it.
The location is Philippines with the opportunity to work remotely anywhere in the country.
**Responsibilities:**
+ Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings
+ Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets
+ Have a working knowledge of RUCKUS Networks wireless, wired and software solutions
+ Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions
+ Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals
**Required qualifications for consideration:**
+ 10+ years of Systems engineering experience.
+ Minimum 5 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
+ A professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred
+ Strong ability to support and manage the process of troubleshooting complex problems
+ Highly effective technical presentation skills
+ Strong verbal and written communications skills
**You will excite us if you have**
+ A proficient understanding of pre-sales engineering, technical sales processes, and critical account management
+ Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers
+ Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design
+ Working knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus
+ General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security
+ Working knowledge of wi-fi design tools such as Ekahau, TamoGraph, Air Magnet, etc.
Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at ;
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Pre-Sales, Systems Engineer, Telecom, Telecommunications, Network, Sales, Engineering, Technology
Req ID: 79487
Location:
Taguig City, Other, Philippines
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Our RUCKUS Smart Wi-Fi, ICX switching, IoT, rich AI/ML Analytics software, secure policy user/device onboarding software, and broad portfolio of network management and control all redefine what's possible in wireless connectivity and network performance with flexibility, reliability, and affordability. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve. Don't just take our word for it. We can prove it.
The location is Philippines with the opportunity to work remotely anywhere in the country.
**Responsibilities:**
+ Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings
+ Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets
+ Have a working knowledge of RUCKUS Networks wireless, wired and software solutions
+ Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions
+ Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve quota goals
**Required qualifications for consideration:**
+ 10+ years of Systems engineering experience.
+ Minimum 5 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
+ A professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred
+ Strong ability to support and manage the process of troubleshooting complex problems
+ Highly effective technical presentation skills
+ Strong verbal and written communications skills
**You will excite us if you have**
+ A proficient understanding of pre-sales engineering, technical sales processes, and critical account management
+ Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers
+ Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design
+ Working knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM installations, (any of VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus
+ General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security
+ Working knowledge of wi-fi design tools such as Ekahau, TamoGraph, Air Magnet, etc.
Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at ;
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Pre-Sales, Systems Engineer, Telecom, Telecommunications, Network, Sales, Engineering, Technology
This advertiser has chosen not to accept applicants from your region.
9