2 System Analysis jobs in the Philippines
System Support Analyst
IQVIA
Posted 4 days ago
Job Viewed
Job Description
**Roles and Responsibilities:**
- Flexibility to changes in shift schedules, as dictated by Management
- Communicates with end users to clarify and define requirements
- Provide comprehensive Customer/Technical support services to support center customers
- Work within Service Level Agreements
- Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements
- Take all steps to resolve issues reported to them and or escalate to the appropriate contact
- Use all available reference materials to help resolve the customer's issue/s
- Take all necessary steps to ensure customer satisfaction at the end of the service
- Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components
- Promptly notify management of any potentially "dissatisfied" customers
- Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.
- Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, etc. - Confer with Supervisor to identify trending problems and work to develop solutions to open issues.
- Maintains call information in database using commercial software.
**Requirements** :
- Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience.
- At least with 2 years of call center and clinical experience.
- Strong command of the English Language both spoken and written.
- Must have clinical experience and understands medical terminologies.
o Example: Laboratory Result: CBC, Hematology, Creatinine, etc.
- Amenable in shifting schedules and ability to multi - task and work on holidays / Saturdays and Sundays.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency
- Dedicated at work - no Attendance issue with previous employers
- Had a good stint in the from previous organizations - not a call center hopper
o Example: Call center hoppers move from one organization to another in a span of 1 year or less.
- Has good critical thinking
- Strong logic formulation or thought process
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
- Flexibility to changes in shift schedules, as dictated by Management
- Communicates with end users to clarify and define requirements
- Provide comprehensive Customer/Technical support services to support center customers
- Work within Service Level Agreements
- Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements
- Take all steps to resolve issues reported to them and or escalate to the appropriate contact
- Use all available reference materials to help resolve the customer's issue/s
- Take all necessary steps to ensure customer satisfaction at the end of the service
- Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components
- Promptly notify management of any potentially "dissatisfied" customers
- Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.
- Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, etc. - Confer with Supervisor to identify trending problems and work to develop solutions to open issues.
- Maintains call information in database using commercial software.
**Requirements** :
- Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience.
- At least with 2 years of call center and clinical experience.
- Strong command of the English Language both spoken and written.
- Must have clinical experience and understands medical terminologies.
o Example: Laboratory Result: CBC, Hematology, Creatinine, etc.
- Amenable in shifting schedules and ability to multi - task and work on holidays / Saturdays and Sundays.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency
- Dedicated at work - no Attendance issue with previous employers
- Had a good stint in the from previous organizations - not a call center hopper
o Example: Call center hoppers move from one organization to another in a span of 1 year or less.
- Has good critical thinking
- Strong logic formulation or thought process
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
0
IUAS System Support & MEC Analyst (JDE)
Ayala, Pampanga
Chevron Corporation
Posted 4 days ago
Job Viewed
Job Description
Total Number of Openings
1
Responsible for accounting activities across the enterprise, whether embedded in BU, in Corp, or FSS.
**About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
**About the Role**
We have an exciting opportunity for an **IUAS System Support & MEC Analyst.** This role will be based in **6750 Building, Makati City, Philippines.**
**Responsibilities include, but are not limited to, the following** :
**Level 1 Support:**
+ Provide day-to-day support to JDE Level 1 inquiries, incidents, issues and/or service requests.
+ Perform JDE data maintenance (eg. Business unit and account creation, CCN creation, JVM set-up, AAI, Revaluation), and resolve master data integrity issues by working with the Business Unit, other SMEs, ERP and PAD support where required.
+ Coordinate and conduct testing with other FSS Manila teams and Upstream SAP Team for new transactions in line with business requirements.
+ Analyzes business processes to identify opportunities for improvement to processes and systems.
+ Collaborate with Digital CoE team, IT Level 2 or Global JDE team on new JDE standardization / enhancement initiatives, test and implementation.
+ Communicate any process changes to Finance Users. Communicate findings back to Level 2 Support
+ Conduct JDE 101 trainings and Foreign Currency Accounting to FSS Manila users
**Month-End Close Coordination:**
+ Run Integrity reports, coordinates with users for exceptions analysis, and issue resolution.
+ Perform Revaluation and SAP transmission reporting to US corporate Finance team.
+ Review and update MEC schedule and coordinate MEC activities with stakeholders to ensure timely performance of processes.
+ Track progress of MEC activities, follow up with users who are behind schedule, provide support if necessary.
+ Maintain MEC metrics and conduct lookback process for any process breakdown during MEC.
+ Perform JDE to SAP Reconciliation to ensure integrity of data in both ERP systems.
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's degree in any field related to accounting
+ Excellent communication skills both spoken and written
+ Demonstrated influencing skills
+ Proven prioritization skills with a focus on delivery within tight deadlines
+ Excellent attention to details and can recognize and raise opportunities for process improvements
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
**Benefits**
+ Competitive salary
+ Allowances, medical and optical reimbursements
+ Health care coverage for you and your eligible dependents
+ Robust employee centered programs for health and wellness
+ Time-off to promote healthy work-life balance or to care for your family
+ Annual corporate incentive bonus when the company meets established goals
+ Recognition & awards program
+ Long-term savings plan
+ Life insurance
+ Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
+ Hybrid work model - work remotely from home several days a week
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
Connect with us:
Facebook ( ( participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
1
Responsible for accounting activities across the enterprise, whether embedded in BU, in Corp, or FSS.
**About Us**
Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.
Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.
In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.
From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.
Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
At Chevron, we believe humanity can solve any challenge - including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
**About the Role**
We have an exciting opportunity for an **IUAS System Support & MEC Analyst.** This role will be based in **6750 Building, Makati City, Philippines.**
**Responsibilities include, but are not limited to, the following** :
**Level 1 Support:**
+ Provide day-to-day support to JDE Level 1 inquiries, incidents, issues and/or service requests.
+ Perform JDE data maintenance (eg. Business unit and account creation, CCN creation, JVM set-up, AAI, Revaluation), and resolve master data integrity issues by working with the Business Unit, other SMEs, ERP and PAD support where required.
+ Coordinate and conduct testing with other FSS Manila teams and Upstream SAP Team for new transactions in line with business requirements.
+ Analyzes business processes to identify opportunities for improvement to processes and systems.
+ Collaborate with Digital CoE team, IT Level 2 or Global JDE team on new JDE standardization / enhancement initiatives, test and implementation.
+ Communicate any process changes to Finance Users. Communicate findings back to Level 2 Support
+ Conduct JDE 101 trainings and Foreign Currency Accounting to FSS Manila users
**Month-End Close Coordination:**
+ Run Integrity reports, coordinates with users for exceptions analysis, and issue resolution.
+ Perform Revaluation and SAP transmission reporting to US corporate Finance team.
+ Review and update MEC schedule and coordinate MEC activities with stakeholders to ensure timely performance of processes.
+ Track progress of MEC activities, follow up with users who are behind schedule, provide support if necessary.
+ Maintain MEC metrics and conduct lookback process for any process breakdown during MEC.
+ Perform JDE to SAP Reconciliation to ensure integrity of data in both ERP systems.
**About You**
We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.
**Knowledge, Skills, and Experience:**
+ Bachelor's degree in any field related to accounting
+ Excellent communication skills both spoken and written
+ Demonstrated influencing skills
+ Proven prioritization skills with a focus on delivery within tight deadlines
+ Excellent attention to details and can recognize and raise opportunities for process improvements
_Everything we do at Chevron is guided by our values and our commitment to The Chevron Way_ _( _. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance._
_Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace._
**Benefits**
+ Competitive salary
+ Allowances, medical and optical reimbursements
+ Health care coverage for you and your eligible dependents
+ Robust employee centered programs for health and wellness
+ Time-off to promote healthy work-life balance or to care for your family
+ Annual corporate incentive bonus when the company meets established goals
+ Recognition & awards program
+ Long-term savings plan
+ Life insurance
+ Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
+ Hybrid work model - work remotely from home several days a week
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
Connect with us:
Facebook ( ( participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
This advertiser has chosen not to accept applicants from your region.
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