12 Support jobs in Alfonso

Key Responsibilities:1. Technical Support and Troubleshooting

• Provide level 1 and 2 IT support to end-users across departments (office and production).
• Diagnose and resolve hardware, software, printer, scanner, and network issues.
• Respond promptly to helpdesk tickets, system alerts, and emergency IT requests.
• Support production operators and supervisors with IT-related machine interface issues.

2. Hardware and Software Maintenance

• Install, configure, and maintain desktop computers, laptops, printers, routers, switches, and other devices.
• Monitor the condition of IT equipment across the plant and schedule regular maintenance.
• Perform updates, patches, and configurations for software applications used in manufacturing and administration.

3. Manufacturing Systems and Equipment Support

• Provide technical support for plant-based systems, including ERP modules, POS (if used), barcode scanners, label printers, and production monitoring software.
• Assist in troubleshooting HMI, PLC connections, or networked production systems (as applicable).
• Coordinate with machine suppliers for IT-related integration or repair issues.

4. Network Administration Support

• Support the maintenance of LAN, WAN, and Wi-Fi infrastructure in the plant and office areas.
• Assist in monitoring and securing network devices (firewalls, routers, switches).
• Perform basic cabling, routing, and troubleshooting of network connections and ports.

5. Asset and Inventory Management

• Maintain accurate records of IT equipment, software licenses, and access credentials.
• Tag, track, and monitor IT assets (desktops, laptops, routers, IP cameras, etc.).
• Recommend procurement or upgrades based on equipment life cycle and plant needs.

6. CCTV, Biometrics, and Security Systems

• Support installation and maintenance of CCTV systems, DVR/NVR units, IP cameras.
• Maintain and troubleshoot biometric timekeeping and access control systems used in the plant.
• Coordinate with HR and Security departments to ensure correct system operation and data logs.

7. Data Backup and System Protection

• Ensure data backups (local/cloud) are scheduled and successfully completed.
• Implement and monitor antivirus systems, firewalls, and basic IT security protocols.
• Restore lost data or systems in the event of hardware failure or user error.

8. IT Documentation and Reporting

• Maintain documentation of technical procedures, configurations, network diagrams, and troubleshooting logs.
• Submit weekly/monthly IT activity reports to the IT Manager or Plant Head.
• Participate in audits (internal/external) by providing required system or asset documentation.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or any related course.
• At least 3–5 years of experience in an IT support role, preferably in a food manufacturing or industrial setting.
• Strong technical knowledge in hardware support, networking, and systems troubleshooting.
• Familiarity with production systems, ERPs, inventory software, and plant automation interfaces.
• Experience with Windows OS, Microsoft Office, printers, scanners, and barcode systems.
• Basic understanding of networking (IP addressing, LAN/WAN, switches, cabling).
• Knowledge of CCTV, biometric, and IP-based security systems.
• Ability to work independently under minimal supervision.
• Physically fit and willing to perform on-site technical work, including lifting, installation, and repairs.

Job Type: Full-time

Work Location: In person

POSITION PRIMARY PURPOSE

A Desktop Support Engineer monitor and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.

JOB DESCRIPTION

• Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
• Diligently attends to assigned tickets and provides support within the specified SLAs.
• Regularly updates on the status of assigned service request or incident.
• Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.
• Responsible in formatting/cloning of PC, Desktop, Laptops.
• Network connection configuration, testing and basic troubleshooting.
• Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).
• Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.
• Performs other relevant tasks that may be assigned from time to time.

JOB QUALIFICATIONS

• A graduate of BS in Information Technology, Computer Science, Computer Engineering, or other related courses.
• With at least 1 year of technical support experience.
• Has technical knowledge of operation and functioning of Windows Operating Systems.
• Proficient in hardware/software installation troubleshooting / repair of desktop.
• Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.
• Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup.
• Fast learner and can be able to easily grasp new technologies, software/hardware and IT concepts.
• Capable of following different procedures as per client requirements.
• Can communicate and track IT activity thru with remote back-end teams.
• Good communication, technical, analytical, problem solving and leadership skills.
• Maintain IT equipment inventory and documentation.

JOB SKILLS AND COMPETENCY

• PC/Hardware troubleshooting
• Printer, Software, Network troubleshooting
• Formatting
• Network configuration
• Trainings - The candidate should complete/have attended the following trainings: a. Company Policies & Procedures, Vision, Mission & Core Values b. Seminar on Security & Basic Policies of client. c. English Proficiency Training d. Quality Service Management e. PC troubleshooting workshop f. Basic Network configuration workshop

Job Types: Full-time, Permanent

Pay: Php17,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Required)

Work Location: In person

Technical Support Representatives (Dasmarinas, Cavite)

Got six (6) months or more of technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor

From customer interactions to product support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started

You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let's match

Our Technical Support Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;

• Processing inbound sales calls;

• Taking inbound or placing outbound calls;

• Answering technical support inquiries via incoming calls, chat or email;

• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and

• Performing other duties as assigned.

Minimum Requirements:

• Previous six months or more call center or customer service experience is required;

• Ability to develop rapport and demonstrate a caring attitude;

• Excellent data entry and internet navigation skills;

• Clear and distinct oral and written communication skills in English;

• Must be detail oriented;

• Dynamic interpersonal and judgment skills;

• Professional demeanor and dependable work ethic;

• Ability to work in a fast-paced environment and multi-task; and

• With at least a Highschool diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

What's to love about being an #iQorian?

• Competitive Basic Pay + Non-Taxable Allowance

• HMO and you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner

• Quarterly Appraisals

• Monthly Performance Incentives

• Up to 30 Days Paid Leaves with 21 Days convertible to cash

*Terms and conditions apply.

Qualifications:

• Candidate must have a Bachelor's degree in any 4-year course
• Preferably with at least 6 months experience in sales / marketing
• Fresh graduates with relevant internship experience are welcome to apply
• Proficient in MS Office tools
• Has excellent communication and customer service skills
• Willing to be assigned in Robinsons Dasmariñas

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Work Location: In person

• Bachelor's degree in accounting, Finance, Business Administration, or any related courses.
• At least one (1) year work experience in sales support, sales operations or a related role.
• Efficient in MS Office Application (Word, Excel, PowerPoint)
• Detail Oriented with Customer-first mindset
• Experience working in fast paced sales environments
• Analytical with the ability to interpret data and identify trend
• Highly trustworthy, honest, reliable, and credible
• Strong organizing and prioritizing skills
• Oral and written communication skills
• Critical thinking, systematic, and analytical skills

Special Instructions

Monday to Saturday (7:00 AM to 4:00 PM)

Fully Onsite

Day Shift

Qualifications

1. With at least 1 year experience in Sales Department

2. Knowledge in all kinds of social media platforms for sales application

3. Bachelor degree in Business or Marketing

Job Description

• Addressing customer inquiries (via Meta, Viber, and emails) such as the product itself, price, and availability.
• Process orders smoothly and maintain records timely to support sales team's efficiency.
• Knowledge in products and improving sales cycle for the betterment of the sales team.
• Collaborating with the sales team to support client needs and facilitate sales.
• Coordinate with the Logistics on the status of orders for dispatching and preparation of sales documents.

Job Types: Full-time, Permanent

Benefits:

• Opportunities for promotion
• Promotion to permanent employee

Experience:

• Sales: 1 year (Required)

Work Location: In person

JOB SUMMARY:

Responsible for supporting a variety of general services and support duties related to the operation of the computer system. Assist with the day-to-day operation of the human resources functions and duties - in some or all of the following functional areas: departmental development, employee relations, training and development, benefits & compensation, performance management, recruitment & selection.

Job Types: Full-time, Permanent

Work Location: In person

Company Description

Delegate CX (DCX) is a U.S.-based Business Process Outsourcing (BPO) partner, ranked #250 on the 2025 Inc. 5000 list of America's fastest-growing private companies. We partner with clients for the long term, providing highly trained global talent to help businesses scale. Our comprehensive process includes hiring, onboarding, training, and developing DCX team members. We create substantial career opportunities for our talented team members in the Philippines, helping them grow and impact globally.

Role Description

This is a full-time Home-Based HR Support Specialist. The HR Support Specialist will handle daily human resources tasks such as managing employee benefits, implementing HR policies, and performing HR management functions. They will also be responsible for effective communication and coordination within the HR department.

Qualifications

• Experience
  : 2-3 years of experience in an office HR or administrative role.
• Onboarding & Employee Setup
  – Supports new hire processes, including system profile creation, document management, and coordination of PPE and FRC.
• Safety & Compliance Management
  – Facilitates safety training, background checks, and lab work to ensure compliance with facility access requirements.
• Scheduling & Operations Coordination
  – Oversees and maintains accurate schedules using Visual Planning, ensuring consistency across teams.
• Vendor & Inventory Management
  – Manages PPE distribution and coordinates orders with third-party vendors to ensure timely fulfillment.

Software
:

• Proficiency in most Microsoft Office Applications and Google Suite
• Proficiency with HR management systems.