2,018 Support jobs in the Philippines
Customer Support Representative
Pampanga, Pampanga
Concentrix
Posted 6 days ago
Job Viewed
Job Description
VIRTUAL HIRING PROCESS
CUSTOMER SERVICE REPRESENTATIVE br>SM CLARK PAMPANGA
Qualifications:
High School Graduate (old curriculum or SHS graduate)
With or without BPO experience (training will be provided)
Excellent communication and problem-solving skills
What we offer:
Competitive salary of up to PHP 27,000 - 34,000
Opportunities for career growth and development
Comprehensive training and support
CUSTOMER SERVICE REPRESENTATIVE br>SM CLARK PAMPANGA
Qualifications:
High School Graduate (old curriculum or SHS graduate)
With or without BPO experience (training will be provided)
Excellent communication and problem-solving skills
What we offer:
Competitive salary of up to PHP 27,000 - 34,000
Opportunities for career growth and development
Comprehensive training and support
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Representative
Ortigas, National Capital Region
Sapient Global Services
Posted 11 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative
Davao del Sur, Davao del Sur
Talent Outsourcing Channel Solutions
Posted 20 days ago
Job Viewed
Job Description
Urgent hiring! Call Center Agents!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Representative
AIRGSM PTE. LTD.
Posted today
Job Viewed
Job Description
**About Airalo**
Alo! Airalo is the world’s first eSIM store that helps people to connect in over 190+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry.
We are a traveltech company that values and executes diversity, inclusion, and equity. Our team is spread across 10+ countries and 4 continents (that is, at the time of this post). What glues us all together is our commitment to, and joy in, improving the way people connect.
**About You**
We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement, both in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of cultural differences.
**About the Role**
**Position**: Full-time
**Location**: Remote
**Salary**: DOE
**Benefits**: Employee Stock Option and other benefits
We are currently looking for a **full-time Support Representative** to join our **Airalo Support** department. Being one of the members of a lean and cross-functional team, you will have an opportunity to impact the overall growth of the organization. As an equal member of our team, you will also have **employee stock options** among other perks as part of your role.
As the Support Representative, your target will be to ensure Airalo and its sister products provide excellent service standards and maintain high customer satisfaction. You will be responsible to help our users with the decision, purchase, installation, usage, troubleshooting, maintenance, or disposal stages of our products. You will be expected to become an expert in Airalo and our sister products and to provide outstanding support to our users by effectively following customer service procedures, implementing support guidelines, and setting and upkeeping customer satisfaction goals.
**Responsibilities include but are not limited to**:
- Closely work with the Director of Support on day-to-day operations
- Coordinate with our international support department to meet customer satisfaction goals
- Follow department procedures, policies, and standards
- Excel in Airalo panels and other support venues
- Respond to support issues in a timely manner via ticketing
- Provide assistance with online reviews of our products
- Contribute to customer service analytics and detailed reports
- Attend weekly and monthly meetings and engage in productive deliberation
- Take good care of your own mental, physical, emotional, and spiritual health
**Must-haves**:
- A minimum of 3 years of proven experience in customer service or a related position
- Proficiency in Microsoft Office, Google Workspace, and customer service software
- Fluency in **English**:
- Good written and verbal communication skills
- Good systems thinking capabilities
- Good division of labor skills
- Good analytical and deductive reasoning skills
- Good understanding of customer service practices and techniques
- Bachelor’s degree
**Good to have**:
- Fluency in **other languages.**:
- Prior work experience in telecommunications
- Knowledge of eSIM and GSMA related technologies and services
Alo! Airalo is the world’s first eSIM store that helps people to connect in over 190+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry.
We are a traveltech company that values and executes diversity, inclusion, and equity. Our team is spread across 10+ countries and 4 continents (that is, at the time of this post). What glues us all together is our commitment to, and joy in, improving the way people connect.
**About You**
We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement, both in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of cultural differences.
**About the Role**
**Position**: Full-time
**Location**: Remote
**Salary**: DOE
**Benefits**: Employee Stock Option and other benefits
We are currently looking for a **full-time Support Representative** to join our **Airalo Support** department. Being one of the members of a lean and cross-functional team, you will have an opportunity to impact the overall growth of the organization. As an equal member of our team, you will also have **employee stock options** among other perks as part of your role.
As the Support Representative, your target will be to ensure Airalo and its sister products provide excellent service standards and maintain high customer satisfaction. You will be responsible to help our users with the decision, purchase, installation, usage, troubleshooting, maintenance, or disposal stages of our products. You will be expected to become an expert in Airalo and our sister products and to provide outstanding support to our users by effectively following customer service procedures, implementing support guidelines, and setting and upkeeping customer satisfaction goals.
**Responsibilities include but are not limited to**:
- Closely work with the Director of Support on day-to-day operations
- Coordinate with our international support department to meet customer satisfaction goals
- Follow department procedures, policies, and standards
- Excel in Airalo panels and other support venues
- Respond to support issues in a timely manner via ticketing
- Provide assistance with online reviews of our products
- Contribute to customer service analytics and detailed reports
- Attend weekly and monthly meetings and engage in productive deliberation
- Take good care of your own mental, physical, emotional, and spiritual health
**Must-haves**:
- A minimum of 3 years of proven experience in customer service or a related position
- Proficiency in Microsoft Office, Google Workspace, and customer service software
- Fluency in **English**:
- Good written and verbal communication skills
- Good systems thinking capabilities
- Good division of labor skills
- Good analytical and deductive reasoning skills
- Good understanding of customer service practices and techniques
- Bachelor’s degree
**Good to have**:
- Fluency in **other languages.**:
- Prior work experience in telecommunications
- Knowledge of eSIM and GSMA related technologies and services
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Representative
General Santos, South Cotabato
Virtual Champs Global Inc.
Posted today
Job Viewed
Job Description
Customer Support
- salesforce expert
- Google Meet (onboarding)
- Onboarding clients to the platform with a camera and strict script reading
- dual monitor
- willing to work the night shift
**Salary**: Php20,000.00 - Php250,000.00 per month
Schedule:
- 8 hour shift
Application Question(s):
- Salesforce expert?
- Amenable doing onboarding clients to the platform with a camera and strict script reading?
- Onboarding experience?
- salesforce expert
- Google Meet (onboarding)
- Onboarding clients to the platform with a camera and strict script reading
- dual monitor
- willing to work the night shift
**Salary**: Php20,000.00 - Php250,000.00 per month
Schedule:
- 8 hour shift
Application Question(s):
- Salesforce expert?
- Amenable doing onboarding clients to the platform with a camera and strict script reading?
- Onboarding experience?
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Representative
Pasig, Palawan
Isentia
Posted today
Job Viewed
Job Description
Isentia is the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to start-ups and not-for-profit organizations. On September 1st, Isentia will become part of Access Intelligence. This will be an exciting phase as we join forces to become a global leader in media intelligence.
Customer Support Representative team members provide high-level quality service to the account management teams and clients across the ANZ business.
Customer Support Representative team members are responsible for the set-up and shut down of client services, as well as ongoing service maintenance and relevance reviews.
**JOB DESCRIPTIONS**:
**Deliver customer service and support to Isentia clients**
- Provide excellent, prioritized customer service.
- Create, develop and maintain client briefs.
- Deliver consistent, high-quality service to clients by performing tasks as requested with a high level of accuracy, including the processing of irrelevant and missed content.
- Timely resolution of client issues.
**Provide administrative support primarily to sales and account management teams**
- Proactively develop and improve processes to service clients.
- Assist in client retention activities; help conduct regular brief reviews.
- Identify issues and implement solutions to ensure a more accurate service for the client.
- Provision of a professional and efficient administration service to the account management team.
- When necessary follow through with Search and Production teams.
- Proactively develop and improve service to the account management team.
- Proactive in identifying areas where procedures/administration tasks could be improved.
**Report and record data in Isentia systems including Salesforce CRM, Brief Admin, and DaaS Management App**
- Enter data in Salesforce CRM as per activity and client feedback for client intelligence.
- Maintain client briefs and delivery sets in Brief Admin and DaaS Management App, ensuring accuracy
- Provide insight into client’s briefs, including relevance trends.
**JOB QUALIFICATIONS**:
- Has a 1 year or more experience in Customer Service
- Knowledgeable in Isentia Internal Press and Broadcast systems preferred but not essential.
- Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook, G-suite, and other new technology.
- Can start as soon as possible.
- Willing to be assigned at Ortigas, Pasig City
**PERSONAL QUALITIES**:
- Strong problem resolution skills.
- Ability to work to deadlines and under pressure.
- High attention to detail.
- Ability to prioritize tasks.
- Commitment to personal development.
- Enthusiastic approach - self-managed.
- Strong customer service focus.
- Team Player.
- Dedication to quality and a sense of personal responsibility.
- Genuine interest in news and current affairs.
- Self-motivated and results-driven.
- At Isentia we value the safety and well-being of our team members, suppliers, and clients and have adopted a ‘no jab, no office’ policy regarding the ongoing management of Covid-19 in the workplace. It is a condition of employment to be fully vaccinated at all times in order to work for Isentia, regardless of the role or whether to work flexibly/remotely during employment. Isentia may require you to provide vaccination evidence at the commencement of employment, and at any time throughout employment to confirm your compliance with this requirement._
Customer Support Representative team members provide high-level quality service to the account management teams and clients across the ANZ business.
Customer Support Representative team members are responsible for the set-up and shut down of client services, as well as ongoing service maintenance and relevance reviews.
**JOB DESCRIPTIONS**:
**Deliver customer service and support to Isentia clients**
- Provide excellent, prioritized customer service.
- Create, develop and maintain client briefs.
- Deliver consistent, high-quality service to clients by performing tasks as requested with a high level of accuracy, including the processing of irrelevant and missed content.
- Timely resolution of client issues.
**Provide administrative support primarily to sales and account management teams**
- Proactively develop and improve processes to service clients.
- Assist in client retention activities; help conduct regular brief reviews.
- Identify issues and implement solutions to ensure a more accurate service for the client.
- Provision of a professional and efficient administration service to the account management team.
- When necessary follow through with Search and Production teams.
- Proactively develop and improve service to the account management team.
- Proactive in identifying areas where procedures/administration tasks could be improved.
**Report and record data in Isentia systems including Salesforce CRM, Brief Admin, and DaaS Management App**
- Enter data in Salesforce CRM as per activity and client feedback for client intelligence.
- Maintain client briefs and delivery sets in Brief Admin and DaaS Management App, ensuring accuracy
- Provide insight into client’s briefs, including relevance trends.
**JOB QUALIFICATIONS**:
- Has a 1 year or more experience in Customer Service
- Knowledgeable in Isentia Internal Press and Broadcast systems preferred but not essential.
- Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook, G-suite, and other new technology.
- Can start as soon as possible.
- Willing to be assigned at Ortigas, Pasig City
**PERSONAL QUALITIES**:
- Strong problem resolution skills.
- Ability to work to deadlines and under pressure.
- High attention to detail.
- Ability to prioritize tasks.
- Commitment to personal development.
- Enthusiastic approach - self-managed.
- Strong customer service focus.
- Team Player.
- Dedication to quality and a sense of personal responsibility.
- Genuine interest in news and current affairs.
- Self-motivated and results-driven.
- At Isentia we value the safety and well-being of our team members, suppliers, and clients and have adopted a ‘no jab, no office’ policy regarding the ongoing management of Covid-19 in the workplace. It is a condition of employment to be fully vaccinated at all times in order to work for Isentia, regardless of the role or whether to work flexibly/remotely during employment. Isentia may require you to provide vaccination evidence at the commencement of employment, and at any time throughout employment to confirm your compliance with this requirement._
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Representative
Taguig, National Capital Region
M & J Solutions Provider Inc.
Posted 2 days ago
Job Viewed
Job Description
Schedule: Shifting/Graveyard
Work Setup: Onsite br>Salary: 29k - 33k
Must have:
-At least 18 months BPO experience (12+ months in IT Helpdesk/Service Desk)
-Strong problem-solving skills
-Great communication skills
-Completed at least 1st year of college
Work Setup: Onsite br>Salary: 29k - 33k
Must have:
-At least 18 months BPO experience (12+ months in IT Helpdesk/Service Desk)
-Strong problem-solving skills
-Great communication skills
-Completed at least 1st year of college
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Representative
Pasig City, National Capital Region
BPO Global Inc.
Posted 9 days ago
Job Viewed
Job Description
Exceptional verbal and written communication skills
br>Active listening and problem-solving abilities
Strong organizational and time management skills
Ability to remain calm and professional in stressful situations
Adaptability to fast-changing environments and technologies
High level of patience, empathy, and emotional intelligence
Strong attention to detail and accuracy
br>Active listening and problem-solving abilities
Strong organizational and time management skills
Ability to remain calm and professional in stressful situations
Adaptability to fast-changing environments and technologies
High level of patience, empathy, and emotional intelligence
Strong attention to detail and accuracy
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Representative
Pasig, National Capital Region
MIRANDA HR
Posted 12 days ago
Job Viewed
Job Description
I need applicants who wants to be Technical Support Representative and start ASAP!
br>Qualifications:
- HS/SHS/College Level/ Associate Grad/ Vocational Grad/ Bachelor's degree
- With or without experience in call center
-Willing to be assigned in Pasig site
-Fine with salary range to 17K-20K (without night differential yet)
br>Qualifications:
- HS/SHS/College Level/ Associate Grad/ Vocational Grad/ Bachelor's degree
- With or without experience in call center
-Willing to be assigned in Pasig site
-Fine with salary range to 17K-20K (without night differential yet)
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Representative
Cebu, Cebu
Dynamic Talent Solutions
Posted 13 days ago
Job Viewed
Job Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
br>Qualifications:
-No BPO experience needed for college graduate
-at least 3 months of experience in BPO for HS/SHS and College undergrad
-Can join on the first week of July
-Amenable to work onsite and shifting schedule
-Good communication skills
- 16K -17K for basic and allowance (FIXED) + bonuses + unlimited commission
br>Qualifications:
-No BPO experience needed for college graduate
-at least 3 months of experience in BPO for HS/SHS and College undergrad
-Can join on the first week of July
-Amenable to work onsite and shifting schedule
-Good communication skills
- 16K -17K for basic and allowance (FIXED) + bonuses + unlimited commission
This advertiser has chosen not to accept applicants from your region.
9