576 Support Technician jobs in the Philippines

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Technician working onsite in Pasay City or Quezon City Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!
**What You'll Do:**
Looking for an opportunity to grow your career within IT? This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.
You'll report to the Supervisor, Desktop Support.
**During a Typical Day, You'll**
· Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products.
· Follow stepped procedures for a variety of repetitive upgrade situations.
· Perform administrative functions and inventory control as required.
· Monitor trouble tickets system and respond to all trouble reports within established goals.
· Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues.
· Understand and enforce policies and follow all safety rules and regulations.
· Complete assigned work orders by due date within established goals.
**What You Bring to the Role**
· Graduate of Two-year diploma or Associates degree in Computer Science, Information Technology or Engineering courses.
· Experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification.
· Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required.
· Strong customer focus and positive attitude will be necessary for success.
· Must be able to work well unsupervised and as part of a cohesive team.
· Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used.
· Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
· Good communication, interpersonal and problem-solving skills, customer-friendly attitude and the ability to work in a team environment.
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Title:** _Desktop Support Technician_
**Location:** _PH-National Capital-Pasay City, Metro Manila_
**Requisition ID:** _045I3_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila_

Just imagine your future with us

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

We know the work we do is vital in assisting Aurecon's business globally. Here are the key things you will do to:

- Provide detailed technical guidance to Aurecon projects and users to facilitate engineering and design work sharing that meet Aurecon current and projected business requirements. Technical guidance to include CADD management procedures, CADD workspace development, plotting and publishing, ProjectWise workflow and environment development.
- Provide ProjectWise training for advanced users and new users. Training topics to include ProjectWise basic functionality, advanced ProjectWise features, interoperability of ProjectWise with CADD
- Liaise with other staff to problem solve and ensure consistency of processes.

What can you bring to the team?

Our

Aurecon Attributes

describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

URGENT HIRING! 20+ HEADCOUNTS NEEDED
Customer Service/Support - Technician I – Monitoring Service (HVACR) br>Location: Quezon City
Setup: Hybrid -- Onsite and WFH -- Equipment Provided
Schedule: Shifting -- Weekends off not guaranteed
Salary: ₱24,000 + Competitive Benefits < r>Open for Fresh Graduates

Qualifications:
-- Graduate of any 4-year degree
-- Fresh graduates and Associate graduates welcome
-- Customer service background is a plus
-- Experience in offshore service operations is an advantage
-- Basic knowledge of MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)

Responsibilities:
-- Diagnose HVACR/refrigeration alarms based on SLA
-- Contact customers via phone/email with accurate documentation
-- Analyze alarm history and graphs for sound decision-making
-- Update and confirm completed work orders
-- Handle inbound/transferred calls as needed

Apply now and be part of a growing team.

URGENT HIRING!
Infinity Outsourcing Services is urgently in need of manpower for Collins International Trading Inc. br>Position: Quality Support Technician
Location: 114 Don Mariano Santos Avenue, Brgy San Isidro, Angono, Rizal.
Landmark: Blue & white warehouse sa kanto ng Medalva.

Qualifications:
Must be a graduate TESDA short courses related to Electronics or Aircon and Ref Technician.
Must be residing at Angono Rizal or any nearby places.
Fresh graduates of TESDA short courses are welcome to apply.
With experience to the position mentioned above is an advantage.
Must have a good attitude towards work and peers.
Must be willing to provide necessary requirements for ASAP deployment.

IT Support Technician (3rd Shift hours)
Philippines
G&A - IT /
Full-time /
On-site
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
At Instructure, we are dedicated to empowering EdTech providers and educational organisations to unlock their full potential through innovative technology solutions. Our mission is to provide intuitive products and services that simplify learning and personal development, foster meaningful relationships, and inspire progress in education and careers. We believe in giving smart, creative, and passionate individuals the opportunity to make a significant impact in the world of EdTech.
We are expanding in the Philippines and seeking a customer-focused IT Helpdesk Technician to support our global operations. As the first point of contact for IT issues, you'll provide prompt, effective solutions to keep our team productive.
**About the Role**
+ **Provide First-Level Technical Support:** Respond to and resolve IT support requests via phone, email, ticketing system, and in person.
+ **Troubleshoot Hardware and Software Issues:** Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, macOS), and common software applications.
+ **User Account Management:** Create, modify, and disable user accounts in Active Directory and other relevant systems.
+ **Network Support:** Assist with basic network troubleshooting, including connectivity issues and VPN support.
+ **Software Installation and Configuration:** Install, configure, and update software applications as needed.
+ **Hardware Maintenance:** Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues.
+ **Documentation:** Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides.
+ **Escalation:** Escalate complex issues to higher-level support teams as necessary.
+ **Customer Service:** Provide excellent customer service and maintain a professional and positive attitude.
+ **Remote Support:** Provide remote support to users in various locations.
+ **Adhere to IT Policies:** Follow company IT policies and procedures to ensure security and compliance.
+ **Onboarding/Offboarding:** Assist with the IT aspects of employee onboarding and offboarding.
**About You**
+ Minimum of 1-3 years of experience in an IT helpdesk or technical support role.
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
+ IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
+ Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365).
+ Experience with video conferencing systems (e.g., Zoom, Microsoft Teams).
+ Experience with MDM solutions.
+ Strong understanding of Windows and macOS operating systems.
+ Proficiency in troubleshooting hardware and software issues.
+ Experience with Active Directory and user account management.
+ Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
+ Experience with ticketing systems (e.g., Jira Service Management, ServiceNow).
+ Excellent communication and interpersonal skills.
+ Strong problem-solving and analytical skills.
+ Ability to work independently and as part of a team.
+ Customer-focused with a strong commitment to providing excellent service.
+ Ability to prioritize and manage multiple tasks effectively.
+ Fluent in English, both written and verbal.
+ Willingness to learn and adapt to new technologies.
**Get in on all the awesome at Instructure!**
We offer competitive, meaningful benefits in every country where we operate.
While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles.
Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge.
Comprehensive wellness programs and mental health support.
Annual learning and development stipends to support your growthThe technology and tools you need to do your best work - typically a Mac, with PC options available in some locations.
Motivosity employee recognition programA culture rooted in inclusivity, support, and meaningful connection
**Compensation:** This range reflects our target hiring range, with flexibility based on experience, skills, and market factors.
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
EOE Veteran/Disability

IT Support Technician (2nd Shift hours)
Philippines
G&A - IT /
Full-time /
On-site
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
At Instructure, we are dedicated to empowering EdTech providers and educational organisations to unlock their full potential through innovative technology solutions. Our mission is to provide intuitive products and services that simplify learning and personal development, foster meaningful relationships, and inspire progress in education and careers. We believe in giving smart, creative, and passionate individuals the opportunity to make a significant impact in the world of EdTech.
We are expanding in the Philippines and seeking a customer-focused IT Helpdesk Technician to support our global operations to work the "Second Shift" which is working the hours of 3pm to 12 midnight. As the first point of contact for IT issues, you'll provide prompt, effective solutions to keep our team productive.
**About the Role**
+ **Provide First-Level Technical Support:** Respond to and resolve IT support requests via phone, email, ticketing system, and in person.
+ **Troubleshoot Hardware and Software Issues:** Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, macOS), and common software applications.
+ **User Account Management:** Create, modify, and disable user accounts in Active Directory and other relevant systems.
+ **Network Support:** Assist with basic network troubleshooting, including connectivity issues and VPN support.
+ **Software Installation and Configuration:** Install, configure, and update software applications as needed.
+ **Hardware Maintenance:** Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues.
+ **Documentation:** Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides.
+ **Escalation:** Escalate complex issues to higher-level support teams as necessary.
+ **Customer Service:** Provide excellent customer service and maintain a professional and positive attitude.
+ **Remote Support:** Provide remote support to users in various locations.
+ **Adhere to IT Policies:** Follow company IT policies and procedures to ensure security and compliance.
+ **Onboarding/Offboarding:** Assist with the IT aspects of employee onboarding and offboarding.
**About You**
+ Minimum of 1-3 years of experience in an IT helpdesk or technical support role.
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
+ IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
+ Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365).
+ Experience with video conferencing systems (e.g., Zoom, Microsoft Teams).
+ Experience with MDM solutions.
+ Strong understanding of Windows and macOS operating systems.
+ Proficiency in troubleshooting hardware and software issues.
+ Experience with Active Directory and user account management.
+ Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
+ Experience with ticketing systems (e.g., Jira Service Management, ServiceNow).
+ Excellent communication and interpersonal skills.
+ Strong problem-solving and analytical skills.
+ Ability to work independently and as part of a team.
+ Customer-focused with a strong commitment to providing excellent service.
+ Ability to prioritize and manage multiple tasks effectively.
+ Fluent in English, both written and verbal.
+ Willingness to learn and adapt to new technologies.
**Get in on all the awesome at Instructure!**
We offer competitive, meaningful benefits in every country where we operate.
While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles.
Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge.
Comprehensive wellness programs and mental health support.
Annual learning and development stipends to support your growthThe technology and tools you need to do your best work - typically a Mac, with PC options available in some locations.
Motivosity employee recognition programA culture rooted in inclusivity, support, and meaningful connection
**Compensation:** This range reflects our target hiring range, with flexibility based on experience, skills, and market factors.
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
EOE Veteran/Disability

Looking to advance your career with a fast-growing global tech company? Let's talk!

Bolton International is looking for a **Partner Community Customer Support **with experience in **customer service.**

**What you will do**:

- Answer support queries from the partner community about login and password reset issues, errors, access requests, and other topics
- Create/input IT tickets to resolve and/or document cases for escalation
- Empathize with partners and collaborate with other team members to overcome challenges
- Consistently follow recommended steps for resolution of customer concerns
- Provide an overview of the certification track for Partners
- Offer support for invoice tracking for resellers

**Who you are**:

- Ability to empathize and remain cool, calm, collected, and organized in a fast-paced environment
- Excellent written and oral communication skills in English. Able to serve as the voice of the company while handling customers in a professional manner.
- Has an innate curiosity and shows initiative to continuously learn
- Ability to learn and master new customer systems
- Has a team player mindset with innovative ideas and strong attention to detail

**Good to haves**:

- Understanding/experience in a support role for a **SaaS account**:

- With **1-2 years of experience using Salesforce as a CRM**

**APPLY NOW!**

**Salary**: Php28,000.00 - Php32,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Application Question(s):

- How much is your expected salary for this role?
- Please enumerate the SaaS/cloud-based solution tools you are familiar to use (ex. Salesforce/CRM tools/Zendesk, etc).

**Experience**:

- Customer service: 1 year (preferred)
- Salesforce: 1 year (preferred)

Handles inbound and outbound customer support.
- Provide consistent, superior service to every customer by utilizing available tools and resources

**Requirements**:

- With **excellent English communications skills** (both writing and speaking).
- Ability to demonstrate high degree of accuracy and must be keen to details
- Preferably with call center experience
- Willing to work on holidays, weekends and shifting schedules

**Job Types**: Full-time, Permanent

**Salary**: Php12,000.00 - Php17,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay

We are looking for new Customer Support Associates who are passionate about customer support and
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.

WORK LOCATION: Makati (On-site)