1,391 Support Technician jobs in the Philippines

Falcon's Creative Group Support Technician operates and maintains computer systems and networks to ensure that the concerned people get the most effective IT functionality.

The Support Technician plays a vital role as the on site support technician which will extend its support to both the Business Operations team and production team in terms of all IT related initiatives and concerns.

Reporting directly to the Executive Vice President of Technology and supervised by the Director of Business Operations in the Philippines, you will oversee communicating with various departments to address and resolve technical issues promptly. Your role involves not only troubleshooting and resolving hardware and software problems but also ensuring that all systems are secure and functioning optimally.

In addition to maintaining and upgrading computer systems and networks, the Support Technician is responsible for implementing existing security protocols, performing regular system maintenance, and monitoring network performance to prevent and mitigate potential disruptions. You will assist in the configuration and deployment of new technologies and provide training for staff on best practices and new systems.

You will also play a key role in developing and documenting IT policies and procedures to ensure consistency and compliance across the organization. Regularly reviewing and updating these protocols in response to emerging threats and technological advancements will be part of your duties.

As a liaison between the Technology team and other departments, your effective communication skills will be crucial in translating complex technical information into clear, actionable insights for non-technical staff. This will help in fostering a better understanding of IT processes and support, leading to enhanced productivity and overall efficiency within the company.

Your proactive approach in identifying potential IT issues before they become problems and your dedication to providing exceptional support will contribute significantly to the smooth operation and security of Falcon's Creative Group's technological infrastructure.

Duties and Responsibilities

• Assist all new hires' IT onboarding set-ups
• Serving as the first point of contact for IT support within the organization
• Installing, configuring and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Supporting people whenever they encounter challenges with computers and network devices
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation

Qualifications

• Has relevant experience
• Graduate of any IT related courses
• Advanced in computer hardware and software troubleshooting
• Basic in verbal and written communication skills
• Has good stakeholder management skills
• Able to exercise problem-solving and troubleshooting
• Intermediate in analytical and organizational skills with strong attention to detail
• Has a customer-oriented personality

Overview:

The Support Technician is responsible for handling support requests over the phone from our customers, both internal and external. Other responsibilities include walking customers through troubleshooting steps in order to resolve their problem, assisting customers with achieving their software goals, whether user error or system issue, communicating with managers and other team members to disseminate information on fixes for common issues to expand knowledge base.

Responsibilities:

• Provide Excellent Customer service to both external and internal customers
• Maintain ability to work a flexible schedule, including weekends and Holidays
• Interact with store employees and managers over the phone to resolve any reported issues
• Provide support to service technicians and work cooperatively to resolve problems
• Continually expand the type of issues you are able to resolve unassisted
• Respond to calls in a timely manner in accordance with SLA's
• Provide service, support, installation, and training to our customers
• Additional duties and responsibilities as needed

Qualifications:

EDUCATION

• Bachelor's Degree (preferred, but not required)

EXPERIENCE

• A minimum of one year of experience in customer service (Required)
• At least one year customer support in a call center environment (Required)
• Familiarity with Networking (Preferred)
• Familiarity with POS systems (Preferred)

LICENSES; CERTIFICATIONS

• A+, Network+, Security+ Certification(s) (Preferred, but not required)

SKILLS & KNOWLEDGE

• Basic computer skills (Required)
• Excellent oral and written communication (Required)
• Ability to think, learn, and solve problems quickly (Required)
• Understand wireless devices and Sonic Wall devices (Preferred)
• Capable of Multi-tasking (required)
• Detail oriented (required)
• Organizational skills (required)
• Able to work independently with limited supervision and as part of a team (required)

The Support Technician is responsible for handling support requests over the phone from our customers, both internal and external. Other responsibilities include walking customers through troubleshooting steps in order to resolve their problem, assisting customers with achieving their software goals, whether user error or system issue, communicating with managers and other team members to disseminate information on fixes for common issues to expand knowledge base.

RESPONSIBILITIES:

• Provide Excellent Customer service to both external and internal customers
• Maintain ability to work a flexible schedule, including weekends and Holidays
• Interact with store employees and managers over the phone to resolve any reported issues
• Provide support to service technicians and work cooperatively to resolve problems
• Continually expand the type of issues you are able to resolve unassisted
• Respond to calls in a timely manner in accordance with SLA's
• Provide service, support, installation, and training to our customers
• Additional duties and responsibilities as needed

QUALIFICATIONS:

EDUCATION

• Bachelor's Degree (preferred, but not required)

EXPERIENCE

• A minimum of one year of experience in customer service (Required)
• At least one year customer support in a call center environment (Required)
• Familiarity with Networking (Preferred)
• Familiarity with POS systems (Preferred)

LICENSES; CERTIFICATIONS

• A+, Network+, Security+ Certification(s) (Preferred, but not required)

SKILLS & KNOWLEDGE

• Basic computer skills (Required)
• Excellent oral and written communication (Required)
• Ability to think, learn, and solve problems quickly (Required)
• Understand wireless devices and Sonic Wall devices (Preferred)
• Capable of Multi-tasking (required)
• Detail oriented (required)
• Organizational skills (required)
• Able to work independently with limited supervision and as part of a team (required)

Why Join CoDev?

• Medical and Life Insurance package on the 2nd month plus 2 dependents
• Company provided equipment + Monthly utility stipend of Php 1,500
• A regularization increase on the 6th month
• Annual salary increase based on performance
• Tax-Free allowances incorporated in pay
• Salary loans with 0% interest, payable in 2 months
• Opportunity for self-improvements like access to online training sites such as Udemy, Pluralsight, and other resources

Asia Integrated Machine Inc. is hiring a Full time It Support Technician role in Mandaluyong, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon, Evening
• Tuesday: Morning, Afternoon, Evening
• Wednesday: Morning, Afternoon, Evening
• Thursday: Morning, Afternoon, Evening
• Friday: Morning, Afternoon, Evening
• Saturday: Morning, Afternoon, Evening
• Sunday: Morning, Afternoon, Evening
• Expected salary: ₱25,000 per month

Qualifications
1. Candidate must possess at least Bachelor's/College Degree in Computer
Engineering, Computer Science or related field
2. With at least 2 years experience in office and warehouse support environment
3. With experience with SQL, Visual Basics and any .net programming.
4. Well experienced in server/network management and administration.
5. Familiar with server hardware and termination of LAN connections
6. Install and configure appropriate software and functions according to
specifications
7. Strong analytical and problem-solving skills;
8. Excellent communication skills.
9. Ability to manage and implement IT infrastructure upgrade projects onboard.

First Focus is Australia's bestManaged Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for the best Senior Support Technician in the Philippines who will be supporting all aspects of our customers' technical environments across Australia. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - growyour career
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up

Duties

• Assists Level 1 and Level 2 Service Desk technicians progress and resolve tickets
• Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
• Delivering the support of Terminal Services, VMware, Hyper-V and Citrix-based cloud infrastructure
• Performing a wide variety of Level 1-3 support functions across many technologies
• Occasional project team work to deploy solutions for customers
• Performing a wide variety of senior support across many technologies
• Working with highly experienced solutions experts to maintain best practice environments
• Document and log all actions into ticketing system

Requirements

Please note:To be successful in this role, you will need to be able to demonstrate a independent approach to the way you resolve technical issues. We are seeking someone who has the confidence to try new things and risk failure in this role. We will be asking you questions about what you would do in a situation where you need to make independent decisions.

• Extensive experience with Windows Server 2012 R2 and above
• Extensive knowledge in AD/GPO/DNS/DHCP
• Exchange On-prem, Hybrid and Office 365
• Experience working with VMWare & Hyper-V
• iDRAC/iLO
• O365 and AD Administration
• SAN/Storage
• Extensive experience with backup technologies (Veeam and StorageCraft preferred)
• Excellent complex-problem diagnosis technique
• Azure
• Strong Networking skills (LAN, WAN, TCP/IP, DNS & DHCP)
• Firewalls (Fortigate, Meraki, Sophos UTM preferred)
• Email Security Gateway/Anti Spam
• Remote Desktop Services (RDS)

• Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

• Excellent spoken and written communication skills in English (Mandatory)

• Minimum 3-4 years of managed service provider experience (Desired)
• Must be available to work graveyard or night shifts.
• Must be available to work the majority of weekends and holidays.

Qualifications:

• At least 5 years of extensive experience doing Senior Support Role
• Worked in Managed services, outsourcing or professional services environment is a plus
• Calm under pressure
• Excellent spoken and written communication skills in English (Mandatory)

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
• 'Never Stop Growing' is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs(conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• 25 days paid days leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*

Office Address:

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

Additional Information

• Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.

• If you get hired, the official job title for this Senior Support Engineer role will be "Client SME".

• Salary will depend on the evaluation of candidate's values, skills and experiences.

*Terms and condition apply

We are looking for a Desktop Support Technician to join our team. This is a challenging role that can positively impact many people across the world This role will be immensely satisfying and meaningful to the right candidate and we can't wait to find you

YOU WILL:

• Assist the Helpdesk Support team with Desktop Support tasks such as deployment of endpoints, keyboard, mouse, monitors and telephony equipment
• Assist the business and operational/support staff with helpdesk related items
• Support IT Department tasks when required
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of telephony hardware and software
• Other duties may be assigned

ABOUT YOU:

• Previous work experience as an IT/Desktop support preferred.
• You have successfully completed at least 2 years in College. Preferably those who completed courses in Information Technology
• You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
• You demonstrate job knowledge through understanding of the fundamental skills and procedures.
• You are never satisfied and demonstrate a winning attitude striving for success and productivity
• You take initiative to share or apply best practices in order to improve personal performance and customer experience.
• You are fun and energetic and are engaged at all levels

WHY WORK WITH US:

• We offer a competitive salary for your work experience
• Life Insurance and Health Benefits available
• Ongoing training / personal development
• Amazing work culture where you can learn and grow

WHERE ARE WE

We have offices across the Globe – Canada, Philippines, Costa Rica, UK, US, Trinidad & Tobago, and India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook: BillGoslingOutsourcingPH

Website –

Apply now and wait for our recruiters to contact you or you may contact us at BILL)

Strategic Networks, Inc. is hiring a Full time It Support Technician role in General Santos City (Dadiangas), SOCCSKSARGEN. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• Saturday: Morning, Afternoon
• Sunday: Morning, Afternoon
• Expected salary: ₱16,000 per month

AMENABLE TO WORK IN MULTIPLE WORK LOCATIONS SUCH GENSAN/DAVAO TRAVEL EXPENSES PAID/REIMBURSABLE AS TECHNICAL SUPPORT

• Provide incident and request management support to all end user devices.

(Desktop, Laptop, Monitor, VPN, Printers, Scanner).

• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer

applications, LAN components and peripherals.

• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult

desktop problems for end users.

• Supervise complaint ticketing system and follow timely resolution of all work

orders.

• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and

recommend process improvements and identify any process compliance issues.

• Monitor and repair all IT / office equipment and tools and make sure that all

software systems are running smoothly.

QUALIFICATIONS:

• Graduate of BS Information Technology
• Fresh graduates are welcome to apply but with experience is an advantage
• With knowledge in computer hardware servicing/software /network
• Good in verbal communication and interpersonal skills
• Can drive 2 and 4 wheels
• Willing to start immediately in FCI - Limay, Bataan Sales Office

RESPONSIBILITIES:

• Installation of computer hardware
• Develop and maintain local networks
• Troubleshoot to identify and resolve problems in a timely manner
• Travel to a client's location to assist in IT service installation, repair and general support

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Health insurance
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Responsibilities:

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues.

Talk clients through a series of actions, either via phone, email or chat. Provide prompt and accurate feedback, and follow-up on case resolution to customers.

Properly escalate unresolved issues to appropriate internal teams.

Provide prompt and accurate feedback to customers

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Good understanding of computer systems, mobile devices and other tech products

Familiarity with remote desktop applications and help desk software

Good problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Requirements:

BS degree in Information Technology, Computer Science or relevant field

1-2 experience as IT Support

Additional certification is a plus.