3,592 Support Team jobs in the Philippines
Customer Service Support
Posted today
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Job Description
- Manage incoming chats from client's customers
- Greet customers warmly and ascertain problem or reason for calling
- Follow communication procedures, guidelines, and policies
- Identify and assess customers' needs to drive satisfaction
- Provide accurate, valid, and complete information by utilizing the right tools
- Resolve customer problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Record customer interactions accuracy and timely
- Go the extra mile to engage customers
**OTHER RESPONSIBILITIES**:
1. Abide by and perform to the best of his/her abilities all functions, duties and responsibilities to be assigned by the Company in due course;
2. Comply with the orders and instructions given from time to time by the Company through its authorized representatives;
3. Will not disclose any confidential information in respect of the affairs of the Company to any unauthorized person;
4. Perform any other administrative or non-administrative duties as assigned by any Company representative from time to time either through direct written order or by verbal assignment.
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**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php22,000.00 - Php27,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Customer Service & Technical Support - Spanish
Posted 8 days ago
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Job Description
Customer Service & Technical Support - Spanish
Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now!
Overview
We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now!
Key Responsibilities
Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.
Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.
Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
Continuously improve personal performance through feedback and training opportunities.
RequirementsQualifications
Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.
Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.
In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.
Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner.
Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.
Strong problem-solving abilities with a focus on delivering quick and accurate solutions.
Active listening skills, with the ability to understand customer needs and provide tailored solutions.
Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.
Ability to work under pressure and meet service level agreements while maintaining a high standard of service.
Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.
Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.
BenefitsBenefits
Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)
Competitive salary
16 leave credits + all client-based holidays
De Minimis/ Allowances (Upon regularization)
HMO coverage + dependent
Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.
Exposure to world-class, high-level management from local and international direct supervisors.
Customer Service Representative / Technical Support
Posted today
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Job Description
**IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU!**
GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
WILL BE ASSIGNED IN:
- **CUBAO**:
- **ETON CENTRIS**:
- **BRIDGETOWNE**:
- **G5 MAKATI**:
- **SAN LAZARO**
1 DAY ONSITE PROCESS
- At least a HS Graduate (old curriculum)
- Accepting Non-BPO / No BPO experience with excellent communication skills.
Other positions: CSR & TSR
- With at least 3 months of call center experience.
- Fresh graduate is accepted here
- Graduate with BPO experience is advantage
**DON'T HESITATE TO APPLY BECAUSE WE HAVE EASY ACCOUNT THAT WILL FIT FOR YOU.**
**WHAT ARE YOU WAITING FOR? APPLY NOW!**
**LET'S GOOO!**
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Up to Php30,000.00 per month
**Benefits**:
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- On call
- Rotational shift
- Weekends
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Do you have any BPO experience before? For how long in total?
- What is your highest Educational attainment
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
Customer Service Representative Technical Support
Posted today
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Job Description
Job Summary:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding various products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.
No Assessment only Initial and Final Interviews. You can start ASAP click the Application Link Below
Location: BGC, Taguig
Perks:
- Work Onsite
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents
Qualifications:
- HIGH SCHOOL & SENIOR HIGH Graduate must have 3yrs (36 months) of BPO Experience
- COLLEGE GRADUATE for any computer course-related (for TSR only) must have 12 Months (1yrs and up) of BPO Experience
- COLLEGE UNDERGRADUATE, COLLEGE LEVEL, and ASSOCIATE GRAD. must have 2yrs (24 months) of BPO Experience
- Willing to WORK ONSITE
Salary up to 35K for CSR and 40K for TSR
Send your updated resume Now
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php40,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All processes were done Virtually due to Covid 19 and No Assessment Conducted
NOTE: we assess applicants who have a Qualified Profile and enough BPO Experience and This is WORK ONSITE
Application Question(s):
- Highest Educational Attainment
- How long is your BPO Experience
- Alternative Number
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- Average English Communication Skills (preferred)
Customer Service Representative / Technical Support
Posted today
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Job Description
ONE Day Hiring Process
Be our next CSR!
**Requirements**:
- SHS/High school graduate with 6 Months BPO experience
- FRESHGRADUATES are also welcome
- Excellent English communication/comprehension skills
EARN FROM PHP 18,000 TO PHP 24,000 with PHP 20,000 SIGNING BONUS!
Located in Bridgetowne, Pasig
Shifting Schedule
**Your day-to-day activity**:
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Developing and maintaining accurate files
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
**Here’s what’s in store for YOU**:
- Paid training
- Competitive salary
- Monthly performance incentives
- HMO Benefits after six (6) months
- Vacation entitlement upon hire
- Career advancement opportunities
**Job Types**: Full-time, Fresh graduate
**Salary**: Php18,000.00 - Php24,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
Application Question(s):
- Rate your English from 1 to 10 and 10 is the highest.
- What is your greatest achievement so far?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
Online Customer Service Support
Posted 22 days ago
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Job Description
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Interested? Submit your application now and start your career with us!
Customer Service Representative /Technical Support Representative
Posted 1 day ago
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Job Description
• SHS graduate with at least 6 months BPO experience br>• College Graduate WITHOUT BPO experience < r>• an communicate effectively with customers < r>• G od listening and problem-solving abilities < r>• M st be willing to work onsite (Cebu IT Park) < r>• W lling to work the graveyard shift < r>• M st be fully vaccinated (Booster shot is not required) < r>• C n start ASAP
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Customer Service Representative/Technical support Representative
Posted 5 days ago
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Job Description
Earn 15k- 31k br>
Qualifications:
- No work Experience needed
- 2nd year college undergrad (No back subjects)
- HS/SHS Graduates with or with out 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)
Benefits:
-Salary 16k-25k
-HMO
-Life Insurance
Customer Service Banking Support
Posted 2 days ago
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Job Description
1 year BPO Experience (you know the drill) br>High School Graduate (Old Curriculum) or ALS
Amenable for onsite interview and onsite work setup
Competitive Salary – Up to 28K < r>Exciting 30K Sign-On Bonus
Flexible shifts – Day, Night, and Graveyard < r>Options for Voice and Non-Voice Accounts
Opportunities in Local and International Accounts
Customer Service Sales Support
Posted today
Job Viewed
Job Description
- You have at least 1-3 years of Customer Service experience in a contact center industry
- You have excellent and effective communication skills both written and verbal
- You are proficient with the navigation of multiple web-based tools and Google Drive
- You have good customer orientation. You can go above and beyond for our customers
- You have a positive and friendly attitude to be able to provide our customers with an awesome post purchase journey
- You are able to work in a dynamic, fast-paced team culture
- You are able to work efficiently to solve any internal or customer related problems. You love coming up with creative solutions to problems, and you always think about how you can prevent problems from occurring again
- You have hands-on experience in using any CRM or software for database management is advantageous
- You have experience or knowledge of one of our categories is preferred, but not required
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)