575 Support Supervisor jobs in the Philippines

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
*Team:*
As a Customer Support Supervisor, you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally.
*
What you'll be doing (ie. job duties):*
* Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone).
* Act as a trusted point of contact for escalations and high priority issues related to your scope.
* Achieve service level agreements, productivity metrics and quality metrics for your line of business, at the individual and team level.
* Provide leadership mentorship based on industry best methodologies and performance management.
* Focus on team growth and enablement through mentorship, career development and employee engagement.
* Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows.
* Utilize an in-depth understanding of metrics to drive data-driven business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Communicate policies to customer support agents and become the primary information source for the team, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
*What we look for in you (i.e. job requirements):*
* Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
* Minimum of 3 years of people management experience in an operations environment.
* Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat.
* Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
* Subject matter expertise and interest in the crypto ecosystem.
* Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
* Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
* Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
* Willing to work from an office at Manila, Philippines
*Nice to haves:*
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Advanced experience in project management, analytics or quality assurance.
* Advanced degree in business, finance, customer experience and/or blockchain.
* Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
G2624
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).
Pay Range:
₱1,591,400-₱1,591,400 PHP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Job Description
br>* Prepare and manage the weekly work schedule, ensure to update regularly to accommodate exceptions such as sick leaves, vacation days and training sessions.
* Generate weekly call reports from RingCentral to make sure service levels are being met, while identifying any anomalies (both positive and negative) that can be used for coaching and improving team or individual performance.
* Use the call scorecard to evaluate and rate the call recordings.
* Facilitate new hire training and provide comprehensive instruction to staff on all aspects of TAAP responsibilities.
* Ensure that all inbound TAAP emails are acknowledged within an average of 4 hours of receipt, maintaining timely communication and responsiveness.
* Make sure that all Expedia registrations are completed within 24 hours.
* Maintain compliance with the contracted Service Level Agreements (SLAs) with Expedia, achieving a minimum of 65% of inbound calls answered within 30 seconds.
* Organize and facilitate weekly or bi-weekly team meetings to foster communication.
* Delegate tasks assigned directly by Expedia Management.
* Collaborate with the Manager to make sure all team members are equipped with the Balto AI software and provide feedback to evaluate its effectiveness in supporting the team.
* Host weekly TAAP Escalation meetings to track progress on existing cases so the team will prepare and advancing them.
* Train the team to effectively support non-TAAP clients, such as Europcar.
* Collaborate with the Manager to proactively identify gaps, enhance efficiency and recommend improvements before clients point them out.
* Coordinate the consolidation of independent TAAP accounts into the HOST account as required or requested by Expedia.
* Oversee team assignments to make sure projects are completed on time and deadlines are met. If there are any delays, promptly raise awareness to the Manager and suggest solutions.
* Conduct the Annual Employee Reviews and coordinate with the Manager regarding the results. Discuss the feedback with the Employee before submitting it to HR.
* Administer discipline or provide accolades to team members as appropriate.
* Conduct interviews for New Hires.
* Monitor lunch breaks and leaves to ensure proper staffing levels are maintained throughout the day.
* Effectively manage the team’s overtime, making sure it is allocated appropriately and within budget while maintaining operational efficiency. < r>* Collaborate with HR for the effective implementation and adherence to all corporate policies, maintaining consistency and compliance across the team.

Job Qualifications:

* Exceptional written and spoken English communication skills.
* Proven experience in Sales Support, Customer Service or related roles, preferably in the Travel or Hospitality industry.
* At least 2 years of supervisory experience in a similar capacity.
* Proficient in MS Office, Outlook and CRM tools, including Salesforce.
* Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
* Demonstrated leadership skills, with the ability to inspire and motivate a team.
* Experience in attendance monitoring, leave tracking and overtime approvals.
* Sound work ethics, professionalism and the ability to foster a collaborative team environment.
* Willingness to work on Night Shift schedule.

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
**Primary Responsibilities**
- Ensures that the GBS Asia provides a high level of service to the Lab Affiliates’ operations in Manila based on the Service Level Agreement and any Statement of Work.
- Manages the staff operations and administration for the Lab Affiliate’s GBS program housed under GBS Asia.
- Main GBS Asia point of contact for Lab Affiliates regarding all daily operational issues.

**Specific Responsibilities**
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Manages the process for and participates in the recruitment of the new GBS staff on behalf of Lab Affiliates with operations housed in GBS Asia facilities.
- Ensures that the working conditions are provided and maintained, including office space, computers, desks, etc. Troubleshoot and initiate corrective and/or improvement actions as needed to ensure local operations integrity is maintained.
- Maintains a working knowledge of all analytical procedures in the lab sections being supported by the team.
- Organizes, manages and perhaps participates in staff training requirements, opportunities and schedules in coordination with Lab Affiliates.
- Manages staff schedules, including shift schedules, attendance and time off requests in coordination with Lab Affiliates managers.
- Supports all GBS Technical Coordinators in their management of daily work assignments and delivery performance.
- Supports Lab Affiliates with annual performance reviews of GBS lab staff housed under GBS Asia, especially access to or entry into the local TalentForce system.
- Ensures that systems in place to compile, monitor and report KPIs as outlined in the Statement of Work are properly accessed, functioning and updated.
- Assists in the implementation of specific operational improvements as identified by the Lab Affiliate manager. These projects will focus on the improvement of quality, efficiency, accreditation compliance, communication and technical improvement.
- Looks for local GBS efficiency gains by being aware of new tools and reviewing existing procedures.
- Participates in regular calls with the Global Process Owners (GPOs) and Lab Affiliate managers in order to discuss operational issues, plans, etc.
- Represents the Lab Support program internally within GBS Asia and the global business lines.
- Facilitates and hosts visitors from SGS Global and Lab Affiliates as needed.
- Reviews and provides any corrections to monthly expense reports to the Lab Affiliates using the services of GBS Asia
- Ensures all GBS operations are fully coordinated and compliant with the GBS Lab Support Program Manager.
- Ensures work area in GBS is kept clean and presentable at all times.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS QHSE and HR policies and procedures.

**Qualifications**:
**Profile**
- Graduate of Bachelor’s Degree in Chemistry or a closely related field
- Minimum of 7 years work experience of which 2 recent years are in a supervisor position
- Significant work experience in a laboratory
- Proficiency on all MS Office tools
- Experience in administrative activities and in professional interactions with back office functions, such as HR, IT and Finance
- Demonstrated potential to manage a team of over 20 people
- Desirable but not a must: Experience in ISO certifications and/or knowledge of chromatography techniques

**Required Skills**:

- Good knowledge of process approach, ability to challenge and improve processes
- Fluent in English
- Able to provide excellent customer service level
- Able to closely cooperate with other groups within an organization
- Outstanding sense of organization, detail-oriented and meticulous
- Excellent sense of prioritization
- Good communication and interpersonal skills
- Able to work independently and coordinate several activities simultaneously
- Works well under pressure
- Applies judgment and acts according to the SGS standards of ethics and integrity

Additional Information

Based in Alabang, Muntinlupa, Philippines

**Required Qualifications**:

- Team supervisor experience working in a high call volume shared services or call center environment
- 5 - 8 years of industry experience
- Bachelor’s Degree in addition to at least 1 of the following certifications:

- Proven ability to troubleshoot in a fast-paced, customer-facing role.
- Collaboratively work with other departments in a positive goal oriented manner. Demonstrate sensitivity regarding time line obstacles.
- Excellent customer service skills. Consistent top customer service quality feedback.
- Ability to generate reports, graphs, process instructions, flowcharts.
- Ability to retain detailed information and solve complex problems.
- Display a complete understanding and follow through of all Technical Support policies and procedures.
- Exceeds individual requirements, and able to answer questions from other TS reps, encouraging team environment.
- Proven capability to handle challenging situations.
- Positive attitude with a passion and drive to be amazing!
- Must be an effective trainer and team coach including advanced cross training experience.
- Achieve service level goals and quality targets, managing and coaching employees to department performance standards.
- Identify efficiency opportunities and ensures proactive and professional communication with multiple department based peers.
- Provide ongoing support and guidance including taking escalation calls, supporting customer problem resolution, providing materials and ensuring goal achievement.
- Implement, communicate and interprets new and existing policies and procedure to staff members.
- Partner with Field Sales, Inside Sales, Quality, Regulatory and other departments to resolve issues pertaining to customer support and new product launches.
- Work cross functionally, collaboratively with leadership and external business partners.
- Proven experience in leading teams and delivering results. Able to work flexible hours on a rotating schedule that includes evenings, holidays and weekends.

**Scope**:

- Receives assignments in the form of objectives with goals and the process by which to meet goals.
- Provides direction to others according to established policies and management guidance.
- Administers company policies that directly affect team members / supporting employees.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Networks with senior internal and external colleagues in own area of expertise.

**Judgement**:

- Works on issues where analysis of situation or data requires review of relevant factors.
- Erroneous decisions or failure to achieve results will cause delays in schedules / work products.

**Management**:

- Provides direct supervision to individual contributors and/or support individual contributors/matrix reports.
- Acts as advisor to unit or sub/units and may become actively involved, as required, to meet schedules and resolve problems.
- People management responsibilities include hiring / terminations, performance reviews, career development coaching and compensation decisions.

**Experience and Education**:

- Typically requires a Bachelors degree with 5-8 years of industry experience.
- Informal management/ team lead experience.

REQUIREMENTS:
Bachelor’s Degree in Agriculture / Agri. Business / Business Management, or any br>related course
 At least 3 - 5 years of experience in supervisory role and customer-service within < r>sales environment
Strong leadership and team management skills < r> ood verbal and written communication skills < r> rganizational and time management skills < r> lexible and capable to adjust in different situation and type of people < r> ust have a good moral character and can work under pressure with minimal < r>supervision
ust be creative and computer literate < r> etailed oriented and ability to multitask < r> illing to hold office in Lipa City, Batangas < r>
Responsibilities:
Supervise and coordinate the sales support team activities.
Assist sales representatives with administrative tasks and customer inquiries.
Prepare and analyze sales reports and performance metrics.
Train and mentor sales support staff to enhance their skills.
Collaborate with sales and marketing teams to improve processes.
Manage customer databases and ensure data accuracy.
Handle escalated customer issues and provide solutions.
Monitor inventory levels and coordinate with logistics.
Develop and implement strategies to increase sales efficiency.
Ensure compliance with company policies and procedures.

Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems.

Ensure that the team members are assisted on their tasks, escalations and maintain excellent quality of results from the individual. Supervises the team and ensure that the team performs at the desired level of the staff.

Contributes to team effort by accomplishing related results as needed

**Requirements**:

- With **excellent English communications skills** (both writing and speaking).
- Motivates and reinforces teamwork
- Ability to demonstrate high degree of accuracy and must be keen to details
- Good command on MS Office (Outlook, Power Point & Excel)
- Must have at least 1-2 years supervisory or ASV experience in a BPO environment
- Must be flexible, fast learner and can easily adopt to a fast phase business environment.
- Willing to work shifts and during holiday/weekend
- Ability to work under pressure and can meet deadlines

**Job Types**: Full-time, Permanent

**Salary**: Php17,000.00 - Php19,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay

Job Description:
br>Supervise the daily operations of the sales support function.

Trains and coaches sales support team.

Lead sales initiatives for freight forwarding services, identifying and pursuing new business opportunities to meet or exceed sales targets.

Build and maintain strong relationships with existing clients, ensuring high satisfaction and uncovering upselling opportunities.

Support the development and execution of sales strategies through market analysis, competitor research, and customer feedback.

Generate regular reports on sales performance, client insights, and market trends for management review.

Prepare quotes for new and existing business.

Respond to ad-hoc requests from agent networks within service standards and develop and follow up on potential business opportunities.

Liaise with service providers to source rates in support of quotes requested.

Negotiating skills are required here to obtain the best possible costs.

Maintain a register of service providers and provide notification when rates expire.

Follow up on all quotes generated.

Follow up on quotes to record the statistical information on conversion rates.

Provide sales and activity reports to the executive director.

Updating rates in Cargowise One

Do quoting for export.

Perform additional duties and responsibilities as assigned by management.

Requirements:

Commercial-orientated and proactive individual.

With ideally Cargowise One experience in the quote module – particularly ‘One-off quotes'
Familiar with Import DAP Jobs.

With a minimum of 5 years of sales experience, preferably in the logistics/ freight industry.

Knowledgeable in EDI or incoterms.

Amenable to work in any shift (morning,mid and night).

Others:

Permanent WFH* (terms and conditions apply).

HMO and Life insurance coverage on the first day of work

Company to provide internet allowance and PC.

20% Night Differential and Other Allowance

Loyalty award and Others.

REQUIREMENTS:
Bachelor’s Degree in Agriculture / Agri. Business / Business Management, or any br>related course
 At least 3 - 5 years of experience in supervisory role and customer-service within < r>sales environment
Strong leadership and team management skills < r> ood verbal and written communication skills < r> rganizational and time management skills < r> lexible and capable to adjust in different situation and type of people < r> ust have a good moral character and can work under pressure with minimal < r>supervision
ust be creative and computer literate < r> etailed oriented and ability to multitask < r> illing to hold office in Lipa City, Batangas < r>
Responsibilities:
Supervise and coordinate the sales support team activities.
Assist sales representatives with administrative tasks and customer inquiries.
Prepare and analyze sales reports and performance metrics.
Train and mentor sales support staff to enhance their skills.
Collaborate with sales and marketing teams to improve processes.
Manage customer databases and ensure data accuracy.
Handle escalated customer issues and provide solutions.
Monitor inventory levels and coordinate with logistics.
Develop and implement strategies to increase sales efficiency.
Ensure compliance with company policies and procedures.

LIPA, BATANGAS
CAN START ASAP

HIRING
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)

QUALIFICATIONS:

A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate