2,382 Support Supervisor jobs in the Philippines

Qualifications:

• Graduate of Bachelor's Degree in Civil Engineering.

• Licensed Civil Engineer is an advantage but not required.

• At least 3-5 years of relevant experience and background in Architectural Fit-Out and Finishing Works (Tiles/Stones), structural design and planning, technical site coordination, construction drawing review, survey monitoring, and reports.

• Proficient in AutoCAD, SketchUp, and STAAD.

• Strong understanding of surveying methods and instruments.

• Strong problem-solving skills, especially in structural-related issues.

• Amenable to work in Ortigas, Pasig and render overtime when needed

• Willing to visit project sites around Metro Manila

Duties and Responsibilities:

1. Technical Planning

• Interprets and analyzes drawings and gives recommendations for the preparation and smooth project execution.

• Responsible for the preparation of structural reports, specifications, plans, and designs for projects.

• Reviews the technical specifications set by the client and provides technical recommendations about the appropriate methods and materials to be utilized on site.

2. Survey Monitoring

• Trains and educates surveyors about the standard guidelines of surveying.

• Monitors all technical aspects in connection to surveying.

• Ensures execution of the project is in accordance to the plans and specifications.

• Checks, prepares, and submit relevant regular surveying reports internally and externally needed by the project.

3. As-builts, Fabrications, and Shop Drawings

• Ensures that the site shop drawings, based on updated construction plans and variation orders, are in accordance to the company's standards.

• Monitors and reviews cutting/fabrication drawings of materials like natural stones, structural steel members, and glass panels for shower enclosures prior to production.

• Conducts cutting tickets and cutting list review and gives advice for items that are needed to be adjusted base on the actual site condition.

• Coordinates with the operation team on site with regard to the actual condition of the areas on site versus the plan being implemented to site.

4. Structural Engineering Concerns

• Performs design and value engineering

• Responsible for the review of structural analysis, computation, and detailed quantity estimate and makes recommendations to minimize cost of labor and materials of project

• Ensures that the projects are following the local and national rules and regulations, national building code, and structural code of the Philippines.

• Recommends solutions in terms of Structural design and its components.

• Prepares structural calculations (if needed) structural report, and monitoring of each project.

• Conducts site visits to ensure that the project execution conforms with the company standards.

Job Type: Full-time

Pay: Php30, Php32,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

ABOUT US

Lapanday Foods Corporation (LFC), is a Filipino-owned, Mindanao-based, grower and exporter of quality fresh bananas and pineapples in Asia and the Middle East. LFC is the first Philippine banana-exporting company to successfully introduce its own brands— Aloha, Mabuhay, and Estrella – in these markets. Our company is a fully integrated production and export organization. We are recognized for our productivity, quality, packaging, cold chain management, and customer service, following our rigorous seed-to-shelf model. As one of the top agricultural conglomerates, LFC generates exports that contribute to the Philippine economy while employing thousands in Mindanao. Guided by our core competencies, as well our focus on innovation, creative thinking and sense of prudence, we see a future of continuous growth and long-term sustainability.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Technology or any related courses
• At least 1 year experience in hardware- and software-related technical support
• Strong analytical, communication, multitasking and adaptability skills
• Good computer installation, troubleshooting, repair, maintenance, computer networking and cabling skills

JOB DESCRIPTION

• Respond to requests through various communication (e.g., phone, email)
• Troubleshoot hardware, software, and network issues
• Assist with software installations, updates and configuration
• Document technical issues and solutions for future reference
• Provide clear, step-by-step instructions to users for issue resolution, and remote support
• Conduct performance analysis of devices
• Ensure systems and applications are operating efficiently and securely
• Inform users about the device's operation and potential consequences
• Set up new hardware and software

BENEFITS

• Service Incentive Leaves
• HMO
• Parking Area
• Participation in HR-initiated activities and events

• Oversee the Branch operations and technical issues/ concerns
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving technical issues related to network interruptions
• Installing and configuring hardware and software Monitor the daily team sales
• Daily email reports & Support end users thru email and calls.
• CCTV installer & Proper Maintenance.
• Computer Repair & Assemble Computer Part
• Network Maintenance
• Install and Download Computer Application
• Coach and train the new employees

Job Qualifications:

• Bachelor's degree of BSIT or any related course
• With 1-3 years' experience as Branch Supervisor / Technical Support Team Lead
• Leadership Skills
• CCTV and Technical Support exposure
• Amenable to work in Sto. Cristo, Angeles City

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid training

Experience:

• Technical Support TL/ Branch Supervisor: 2 years (Required)

Work Location: In person

JOIN OUR GROWING IT TEAM

• Direct Hiring

• Full time, Onsite (MAKATI CITY)

• Negotiable salary based on skills and experience

• Task focus mainly in Software/System-related support

• At least 5 years of experience or higher

Job Description

• Lead the Technical Support Team : Supervise and coordinate the daily operations of the support desk.
• Monitor and Improve Support Quality : Ensure tickets are resolved accurately and on time, with high customer satisfaction.
• Escalation Handling : Act as the point of contact for escalated technical issues, including OS, network, or database-related incidents.
• Training and Development : Train staff on technical fundamentals (network, OS, SQL) and customer service practices.
• Collaborate with Engineering and Infrastructure Teams : Coordinate with other teams to resolve system-wide or complex technical problems.
• Reporting and Analytics : Analyze performance metrics, ticket trends, and report findings to management.
• Maintain Documentation : Ensure internal knowledge base and SOPs are up-to-date and comprehensive.
• Customer Advocacy : Represent the customer's voice in internal product or service discussions.
• Ensure Technical Readiness : Verify that the team stays current with updates in OS platforms, networks, and database technologies.
• Compliance and Policy Enforcement : Ensure support operations comply with internal policies, IT security standards, and SLA agreements.

Requirements

• Preferably has a background in Software/IT support with BPO environment (e.g., Aćĉentùrē, IɃḾ, Ĉôgnĭzànt, etc.)
• Has at least 5 years of experience or higher
• Technical Expertise : Networking, Windows and Linux operating systems, and SQL databases
• Networking Basics : IP addressing, DNS, DHCP, firewalls, VPNs, and basic troubleshooting (ping, traceroute).
• Windows OS Knowledge : User management, services, registry, and event logs.
• Linux OS Fundamentals : Common commands, shell scripting basics, file permissions, and system logs.
• SQL Database Basics : Run basic queries, understand schemas, and perform troubleshooting on connection or query-related issues.
• Tools Proficiency : Experience with ticketing and monitoring tools like Zendesk, Jira, ServiceNow, Zabbix, or Nagios.
• Time Management : Adherence to SLAs.
• Process Improvement : Familiarity with ITIL /other support frameworks
• Adaptability : Comfortable working in fast-changing environments and technologies.
• Leadership and Team Management
• Communication Skills
• Problem-Solving and Decision-Making
• Customer Service Orientation
• Analytical Thinking

Job Type: Full-time

Pay: Php45, Php50,000.00 per month

Application Question(s):

• This opportunity has an onsite work set up. Are you okay reporting onsite in our Makati City office?
• How may years of experience do you have as Technical Support Supervisor (IT related services)?
• Are you available for a virtual initial interview? Please let us know your available schedule.

Work Location: In person

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And That's Where You Come In
Important Details for Applicants

We are hiring 3 Supervisors with a target start date of November 3, 2025.

Location: Onsite at our Manila office.

Work Schedule: Monday–Friday, 8-hour shifts scheduled between 7:00 PM – 9:00 AM PHT

Shift Flexibility: Candidates must be available and willing to work any assigned shift within this timeframe.

Parchment, by Instructure, is seeking a Supervisor, Member Services to lead and support our high-performing learner support team in Manilla. In this role, you will be responsible for overseeing day-to-day operations, ensuring customer service excellence across all support channels (phone, chat, and web case), and coaching team members to achieve performance and quality goals. You'll play a critical role in maintaining our high customer satisfaction standards, resolving escalations, and driving continuous improvement within the team.

What You'll Do

• Lead and supervise a team of Learner Support Representatives (LSRs), providing ongoing coaching, mentorship, and performance feedback
• Monitor daily operations, ensuring timely and accurate resolution of learner inquiries across phone, chat, and support ticket systems
• Handle and resolve escalated customer issues, ensuring a positive learner experience
• Track and analyze individual and team performance metrics, including Average Handle Time (AHT), First Contact Response (PCR), customer satisfaction scores, schedule adherence, and productivity
• Conduct team meetings, and quality calibration sessions
• Collaborate with internal stakeholders to escalate systemic issues and recommend improvement to tools, processes, and knowledge resources
• Identify training needs and support onboarding and continuous learning initiatives
• Ensure team compliance with policies, procedures, and data entry standards
• Foster a positive, supportive, and accountable team culture aligned with Parchment's values

What We're Looking For

• Proven experience in a customer support or call center environment, including at least 1-2 years in a supervisory or team lead role
• Strong leadership and people management skills with the ability to motivate and develop high-performing teams
• Excellent communication, problem-solving, and conflict resolution skills
• Experience with performance management tools and reporting metrics
• Comfort with troubleshooting basic technical issues and guiding teams to do the same
• Highly organized with the ability to prioritize tasks and manage shifting workloads
• Strong attention to detail and commitment to process adherence and quality
• Proficiency with support platforms and tools (e.g., Salesforce, ticketing systems, telephony software)
• Comfortable working in a fast-paced, high-volume support environment
• Familiarity with virtual collaboration platforms (e.g., Slack, Zoom, Google Workspace, MS Office)

Bonus Points If You Have

• Experience working in education or with student-focused services
• Knowledge of Parchment or Instructure products and services
• Prior experience managing remote or hybrid teams
• Certification or training in leadership, coaching, or workforce management

What You'll Bring To The Team

• A consumer-first, customer-obsessed mindset
• A collaborative and transparent leadership style
• A proactive, solution-oriented approach to operational challenges
• The ability to remain calm and effective under pressure
• A passion for coaching and helping others grow

Get in on all the awesome at Instructure

• We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Generous time off, including local holidays
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

₱89,308 - ₱9,308 a month

161,000.00 annually (includes 13th month pay)

• 10% Night Differential Pay (for hours worked between 10PM–6AM)

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.

The Help Desk Support is responsible for handling and coordinating all service requests related to office facilities, administrative support, and general inquiries. The role requires excellent communication, organization, and customer service skills to ensure smooth day-to-day operations and efficient service delivery within the organization.

Qualifications:

• Bachelor's degree in Tourism, Hospitality Management, or any related field.
• Prior experience in facilities management, property management, hospitality, or a related field.
• Effective verbal and written communication skills.
• Ability to interact professionally with clients, staff, and vendors.
• Strong organizational and multitasking skills; able to manage conflicting priorities.
• Customer-oriented with a proactive and professional approach to service.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Knowledgeable in proper email etiquette.

Key Duties and Responsibilities:

• Manage and monitor requests from various departments through the ticketing system, including:
• a. Room reservationsb. Requests for set-up (projector, AV, sound system, etc.)c. Pedestal, room, or cabinet key requestsd. Other office-related service requests
• Process the printing of workstation nameplates for new, transferring, or existing employees.
• Handle and process access requests for office areas or systems.
• Endorse all messenger and shipping requests to the appropriate departments.
• Manage the release and monitoring of office and medical supplies.
• Coordinate with vendors, facilities staff, and internal departments to ensure timely resolution of requests.
• Maintain accurate records of requests and ensure proper documentation for all transactions.

Job Type: Full-time

Work Location: In person

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Job Description

• Monitor team performance metrics and ensure adherence to SLAs and quality standards
• Identify training needs and conduct regular coaching and performance reviews
• Report recurring issues and liaise with other teams and departments to have them resolved and ensure quick First-time resolution (FTR)
• Maintain effective communication flow with the rest of CS teams
• Assist in workforce planning, scheduling. and resource allocation
• Collaborate with cross-functional teams to communicate player insights and improve gaming experience
• Act as a subject matter expert and assist with internal escalations and take supervisor chats/calls
• Champion best practices for online community safety, player satisfaction, and support efficiency
• Prepare daily shift report and monitor team member's schedule adherence
• Other relevant responsibilities as delegated by the line manager

KEY COMPETENCIES AND SKILLS

• Experience in online gaming or interactive entertainment preferred
• Team player - work as part of a team to improve the overall performance of the Customer Support teams
• High level of attention to detail. Organized and has good presentation skills
• Familiarity with customer support platforms (e.g. Zendesk, JIRA, Genesys) and ticketing systems
• Flexible in terms of working schedules
• Strong leadership. communication, and conflict resolution skills
• Reliable with a strong work ethic and can work with minimal supervision

KEY PERFORMANCE INDICATORS/KEY SUCCES FACTORS

• Quality control
• Customer Satisfaction
• Response and resolution time
• Attendance

Minimum Requirement: 2+ years in a supervisory or team lead role within customer support on contact center environment

360training is seeking a Customer Support Supervisor to join our team in Manila, Philippines. We are looking for a strong candidate with an extensive call center background who fully understands how to manage people and systems. A person who has a passion to go above and beyond to enhance the customer experience and who has energy, is self-driven, and would dedicate their time coaching their team to success. The Customer Support Supervisor will be responsible for leading customer related activities for the Customer Support Group and developing the department and its members with the assistance of lead agents within the department.

Key Job Functions and Responsibilities:

• Provide leadership, orientation, training, coaching, and mentoring to departmental staff.
• Assist with performance evaluations and disciplinary actions
• Determine, coordinate and supervise daily staffing assignments and staffing levels to ensure department service levels are met and exceeded.
• Ensure staff compliance with departmental and organizational policies, procedures and protocols.
• Work collaboratively with leadership to meet and exceed call center performance standards.
• Manages and oversees a team of call center agents
• Motivate agent growth and performance through weekly coaching interactions
• Answer and support agent questions and escalations
• Work collaboratively with leadership to meet and exceed call center performance standards
• Drive quality customer experiences by listening and monitoring agent interactions
• Track agent attendance to drive consistent capacity
• Assist with onboarding process
• Assist members by taking calls/chats during times of peak volume
• Hold your team accountable to company policies and procedures

Required Knowledge, Skills, and Abilities:

• A College Graduate of any Business-Related course.
• 6 months to 1 year of work-related experience is a plus but not required.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong written and verbal communication skills, with the ability to interact effectively with diverse personalities.
• A self-starter with excellent follow-up and time management skills, capable of handling multiple tasks efficiently.
• Comfortable working in a fast-paced, innovative, and constantly changing environment.
• A flexible and enthusiastic individual with a willingness to embrace constant change.