2,089 Support Staff jobs in the Philippines
Customer Support
Taguig, National Capital Region
Bolton International
Posted today
Job Viewed
Job Description
Looking to advance your career with a fast-growing global tech company? Let's talk!
Bolton International is looking for a **Partner Community Customer Support **with experience in **customer service.**
**What you will do**:
- Answer support queries from the partner community about login and password reset issues, errors, access requests, and other topics
- Create/input IT tickets to resolve and/or document cases for escalation
- Empathize with partners and collaborate with other team members to overcome challenges
- Consistently follow recommended steps for resolution of customer concerns
- Provide an overview of the certification track for Partners
- Offer support for invoice tracking for resellers
**Who you are**:
- Ability to empathize and remain cool, calm, collected, and organized in a fast-paced environment
- Excellent written and oral communication skills in English. Able to serve as the voice of the company while handling customers in a professional manner.
- Has an innate curiosity and shows initiative to continuously learn
- Ability to learn and master new customer systems
- Has a team player mindset with innovative ideas and strong attention to detail
**Good to haves**:
- Understanding/experience in a support role for a **SaaS account**:
- With **1-2 years of experience using Salesforce as a CRM**
**APPLY NOW!**
**Salary**: Php28,000.00 - Php32,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- How much is your expected salary for this role?
- Please enumerate the SaaS/cloud-based solution tools you are familiar to use (ex. Salesforce/CRM tools/Zendesk, etc).
**Experience**:
- Customer service: 1 year (preferred)
- Salesforce: 1 year (preferred)
Bolton International is looking for a **Partner Community Customer Support **with experience in **customer service.**
**What you will do**:
- Answer support queries from the partner community about login and password reset issues, errors, access requests, and other topics
- Create/input IT tickets to resolve and/or document cases for escalation
- Empathize with partners and collaborate with other team members to overcome challenges
- Consistently follow recommended steps for resolution of customer concerns
- Provide an overview of the certification track for Partners
- Offer support for invoice tracking for resellers
**Who you are**:
- Ability to empathize and remain cool, calm, collected, and organized in a fast-paced environment
- Excellent written and oral communication skills in English. Able to serve as the voice of the company while handling customers in a professional manner.
- Has an innate curiosity and shows initiative to continuously learn
- Ability to learn and master new customer systems
- Has a team player mindset with innovative ideas and strong attention to detail
**Good to haves**:
- Understanding/experience in a support role for a **SaaS account**:
- With **1-2 years of experience using Salesforce as a CRM**
**APPLY NOW!**
**Salary**: Php28,000.00 - Php32,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Application Question(s):
- How much is your expected salary for this role?
- Please enumerate the SaaS/cloud-based solution tools you are familiar to use (ex. Salesforce/CRM tools/Zendesk, etc).
**Experience**:
- Customer service: 1 year (preferred)
- Salesforce: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
0
Customer Support
Gulliver Offshore Outsourcing Inc. Cebu
Posted today
Job Viewed
Job Description
Handles inbound and outbound customer support.
- Provide consistent, superior service to every customer by utilizing available tools and resources
**Requirements**:
- With **excellent English communications skills** (both writing and speaking).
- Ability to demonstrate high degree of accuracy and must be keen to details
- Preferably with call center experience
- Willing to work on holidays, weekends and shifting schedules
**Job Types**: Full-time, Permanent
**Salary**: Php12,000.00 - Php17,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Provide consistent, superior service to every customer by utilizing available tools and resources
**Requirements**:
- With **excellent English communications skills** (both writing and speaking).
- Ability to demonstrate high degree of accuracy and must be keen to details
- Preferably with call center experience
- Willing to work on holidays, weekends and shifting schedules
**Job Types**: Full-time, Permanent
**Salary**: Php12,000.00 - Php17,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management Inc.
Posted today
Job Viewed
Job Description
We are looking for new Customer Support Associates who are passionate about customer support and
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.
WORK LOCATION: Makati (On-site)
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.
WORK LOCATION: Makati (On-site)
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Associate
National Capital Region, National Capital Region
Sapient Global Services
Posted today
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Associate
Makati, National Capital Region
NextStep Careers
Posted 1 day ago
Job Viewed
Job Description
What You'll Get To Do:
● Create a wonderful customer experience as you understand that making a customer happy is br>crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues < r>● Look for ways to constantly improve processes < r>● Contribute to making the best working environment for yourself and your co-workers by being < r>the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for < r>customers
● Be honest, able to own up to your mistakes, and never break promises < r>● Provide world-class customer support via chat, email, phone < r>● Work with the client’s internal teams to provide the best possible resolutions to the customer
thorough responses to customer queries
A Day in the Life of a CS Agent
● Start your day by logging into your systems and reading over all relevant updates < r>● Daily huddle, to discuss new updates < r>● Log into your shift according to your schedule: < r>○ Phone or Live chat shift < r>■ Be available for live contacts to come in < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>○ Email shift < r>■ Work through the email queue from the oldest emails to the newest < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>● Attend any coaching sessions set up by your Team Lead or QA. < r>● Attend any improvement training set up by the client < r>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>
● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
● Create a wonderful customer experience as you understand that making a customer happy is br>crucially important to a business's success
● Be creative, friendly, and solution-oriented with customers and colleagues < r>● Look for ways to constantly improve processes < r>● Contribute to making the best working environment for yourself and your co-workers by being < r>the best self
● Understand the need to meet expectations, rise above them, and go that extra mile for < r>customers
● Be honest, able to own up to your mistakes, and never break promises < r>● Provide world-class customer support via chat, email, phone < r>● Work with the client’s internal teams to provide the best possible resolutions to the customer
thorough responses to customer queries
A Day in the Life of a CS Agent
● Start your day by logging into your systems and reading over all relevant updates < r>● Daily huddle, to discuss new updates < r>● Log into your shift according to your schedule: < r>○ Phone or Live chat shift < r>■ Be available for live contacts to come in < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>○ Email shift < r>■ Work through the email queue from the oldest emails to the newest < r>■ Help customers by understanding their queries and providing solutions < r>■ Searching the Knowledgebase and FAQ for relevant information to provide < r>solutions
■ Communicate with Operations or KYC teams through the internal ticketing < r>system, if the case needs their input
■ Escalate tickets to the internal team, if needed < r>● Attend any coaching sessions set up by your Team Lead or QA. < r>● Attend any improvement training set up by the client < r>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>
● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Agent
Ortigas, National Capital Region
Sapient Solutions - SGS
Posted 8 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative
Davao del Sur, Davao del Sur
Talent Outsourcing Channel Solutions
Posted 8 days ago
Job Viewed
Job Description
Urgent hiring! Call Center Agents!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Associate
Dempsey Resource Management Inc.
Posted 8 days ago
Job Viewed
Job Description
You may endorsed Applicant
- Fresh Graduate of Senior High br>- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
You may endorsed Applicant
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
- Fresh Graduate of Senior High br>- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
You may endorsed Applicant
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management , Inc.
Posted 9 days ago
Job Viewed
Job Description
-Al least Senior High School graduate
- High School Graduates or Degree Holders are welcome to apply br>- Candidate with 6 months Experience in BPO is an advantage
-Great level of speaking and understanding of English, capable of working with English tooling and Knowledge Base
-Ability to multi-task and take responsibility in challenging situations
-Able to adjust to a fast-paced environment / constant changes
-Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
-Willing to undergo 22 days training.
-Willing to render shifting schedule
- High School Graduates or Degree Holders are welcome to apply br>- Candidate with 6 months Experience in BPO is an advantage
-Great level of speaking and understanding of English, capable of working with English tooling and Knowledge Base
-Ability to multi-task and take responsibility in challenging situations
-Able to adjust to a fast-paced environment / constant changes
-Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
-Willing to undergo 22 days training.
-Willing to render shifting schedule
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
Cagayan de Oro, Misamis Oriental
TORCH Solutions
Posted 12 days ago
Job Viewed
Job Description
We are seeking for a customer service representative position located in Cagayan de Oro. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.
br>What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills
br>What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills
This advertiser has chosen not to accept applicants from your region.
9