4,932 Support Specialists jobs in the Philippines

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence
, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE
As a
Help Desk Support Specialist
, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You'll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.

Your Responsibilities Include

• Responding promptly and accurately to user queries with solutions, workarounds, or training materials
• Performing general system administration tasks including user setup and data maintenance
• Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
• Tracking and managing support tickets using ServiceNow
• Assisting Tier 2/3 support with vendor coordination and reporting tasks
• Maintaining accurate documentation of bugs and resolutions

You'll Also

• Work collaboratively with different team members and departments
• Promote team efficiency and contribute to process improvements
• Communicate regularly with key stakeholders and attend team stand-ups and reviews
• Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards

a Bit About You
You'll thrive in this role if you are a service-minded, tech-savvy team player who's great at solving problems and staying organized.

Required Skills & Qualifications

• Experience in help desk or IT support roles
• Ability to follow documented support procedures
• Strong oral and written communication skills
• Excellent customer service skills when dealing with internal and external users
• Ability to innovate and communicate technical ideas effectively
• Professional demeanor and a commitment to high standards of service

Preferred Skills

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience using ServiceNow or other ticketing tools
• Capacity to work in a fast-paced and dynamic environment

What Success Looks Like

• Timely resolution of internal support tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive identification and mitigation of technical issues

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life

A7 Recruitment Corporation is hiring a Casual/Temporary Help Desk Support role in Salcedo Village, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: ₫100,000 - ₫130,000 per month

Work Details:

• Title: Japanese IT Service Desk Level 1
• Job Type: 7-month Project-Based
• Work Setup: 1x a month RTO in Giga Tower, Bridgetowne, QC
• Shift: 8:00AM to 5:00PM MNL

Required Qualifications:

• Minimum 1 year IT Service Desk background
• Experience using ServiceNow
• Experience providing chat and voice support for Japanese and English markets
• Above average communication skills
• Education: Completed at least 2nd year in College

About Us

We're Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

• Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

• Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
• Exceptional Collaboration:Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
• Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
• Data-Driven Decision-Making:Prioritizing data and results over emotions when making objective, professional decisions.
• Emphasis on Details:Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb's Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.

We are looking for a Support Help Desk for a Property management client of ours. The Support Help Desk is a key member of the centralized Resident Support team focused on resident retention.

• This customer service-oriented role requires managing a portfolio of superb apartment communities and providing world-class support to residents. You will oversee inquiries regarding lease renewals, move-outs, renter's insurance, and general resident concerns.
• This role is for a problem-solver who can work both independently and collaboratively, empowering you to ensure resident satisfaction and achieve renewal goals.

Qualifications:

• Education: A high school diploma or equivalent is required.
• Experience: A candidate must have a background in customer service with a strong emphasis on verbal and written communication.
• Skills and Competencies:
• Customer Focus: Dedicated to exceeding the expectations of our internal and external customers.
• Systems: Proficient in Microsoft Office Suite (Outlook, Excel, Power BI). Experience with Property Management software is a plus.
• Communication: Effectively conveys information and explains processes clearly in writing and verbally.
• Collaboration: Teamwork is at the heart of our operations. You'll work cooperatively and effectively with others, fostering a supportive and collaborative work environment to achieve individual and team goals.
• Initiative: Takes proactive steps to address issues and improve processes.
• Adaptability: Adjusts quickly to changing priorities and technologies.

• Renewal Management:
• Proactively contact residents within your assigned portfolio to discuss lease renewals.
• Effectively communicate renewal options, lease terms, and rent increases.
• Address resident concerns and objections regarding renewals.
• Negotiate lease terms within established guidelines to maximize retention rates.

• Ensure timely processing of lease renewals.

• Customer Service:

• Respond to resident inquiries via phone, email, and other communication channels.
• Provide timely and accurate information regarding lease agreements, community guidelines, and other resident concerns.
• Assist residents with move-out procedures and ensure a smooth transition.
• Ensure residents remain in compliance with our renter's insurance requirements.
• Escalate complex issues to the appropriate on-site team members.

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Pay: Php21, Php30,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

Position Overview

We are looking for a friendly, proactive, and detail-oriented Helpdesk Agent to join our IT Support team. You will be the first point of contact for customers/users experiencing technical issues, and will help resolve their concerns quickly and effectively. If you love problem-solving and have strong communication skills, we want to hear from you

Key Responsibilities

·   Respond to support requests via phone, email, chat, or ticketing system.

·   Troubleshoot hardware, software, network, and connectivity issues.

·   Log, prioritize, and track incidents and service requests in the ticketing system.

·   Escalate more complex issues to senior / specialized IT teams when needed.

·   Follow up with users to ensure issues are fully resolved and user satisfaction is maintained.

·   Maintain and update documentation, knowledge base articles, and standard procedures.

What We're Looking For

·   Strong customer service orientation and excellent communication skills (verbal & written).

·   Familiarity with networks, connectivity, and common troubleshooting techniques.

·   Ability to manage multiple open tickets and prioritize tasks effectively.

·   Patience, professionalism, and a positive attitude under pressure.

·   (Optional/preferred) Experience with helpdesk tools/ticketing systems.

Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role
Essential Functions:

• Efficiently work help desk tickets deposited into Billing Support, Direct Bill, and Hold Claim queues by internal and external customers through various ticketing pathways.
• Serve as support staff for various internal departments and external vendors by developing positive relationships, collaborating, and working cross functionally to resolve ticketing issues. Review and respond to respective inquiries initiated by these entities.
• Utilize problem solving and critical thinking skills to support account/patient claim escalations, related grievances, billing/reimbursement/coding inquiries received from the sales team, accounts, and other internal and external customers.
• Maintain a positive, service-oriented attitude and working relationship with all customers, patients, and iRhythm associates
• Investigate and provision ticket status updates as requested from the sales team,

accounts, and all applicable stakeholders

• Track and manage ticketing cases until the issue is resolved within defined SLA

parameters.

• Conduct outreach to vendor partners and/or insurance companies when necessary to

investigate/confirm patient eligibility and benefits; including estimating out of pocket

costs and researching claims denials and/or rejections.

• Professionally respond to internal and external inquiries and phone calls from

insurance companies and patients, providing answers to questions and concerns

about claims and/or billing statements. Review and respond to correspondence and

requests for medical record copies and other pertinent information to the appropriate

sources.

• Work collaboratively with vendor partners to facilitate and/or support insurance

billing and collections processes to improve Conall.

• Work closely with internal Revenue Cycle Business Partners to support the

tracking/trending of account grievances and behaviors.

• Assist with the onboarding and training new team members as needed.
• Support overall Revenue Cycle processes to achieve established targets and goals, including the completion of special/specific assigned projects and other duties/tasks as assigned.

Location:
Manila

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at

About IRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a email address. Please check any communications to be sure they come directly from email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact Written offers of employment will be extended in a formal offer letter from an email address
ONLY
.

For more information, see and

Service Desk / Help Desk Engineer

(Full On-Site, Night Shift – Taguig, BGC)

Department: Service Delivery

Reports to: Technical Team Lead

Work Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGC

Shift: Night Shift (Eastern Time)

What You'll Do

• Provide IT support to global users, mainly in the US
• Troubleshoot issues with Active Directory, Office 365, VPN, printers, and Windows systems
• Handle tickets via remote tools, email, or phone
• Set up user accounts, laptops, printers, and network access
• Perform basic system checks, updates, and backups
• Support onboarding tasks like account setup and secure access
• Document fixes and solutions in the knowledge base
• Assist senior engineers with escalations and projects
• Join after-hours support rotation when required

What You Need

• 2+ years experience in IT support or helpdesk
• Strong hands-on experience with: Active Directory (user and group management), Microsoft 365 (email, Teams, apps), VPN setup and connectivity, Printers (setup, network printing issues)
• Experience supporting global users (US, UK, AU preferred)
• Clear English communication skills (spoken and written)
• Calm, organized, and solution-oriented under pressure

Perks & Benefits

• Competitive salary package
• Health & life insurance (with dependents)
• Transportation service
• Company events & team activities
• Discounted lunch options
• Career growth and promotion opportunities

About IT By Design

IT By Design is a global IT infrastructure management company headquartered in Jersey City, NJ. We provide 24/7 Helpdesk, SOC, NOC, Cloud, Cybersecurity, and Business Continuity services to clients worldwide.

About The Company
Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.

With headquarter in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg's culture & core values guide every aspect of the organization.

About The Job
As a Help Desk Support L1 you will be responsible for helping our customers with their technical problems in an effective and professional manner. Common support request include but are not limited to email, software, computer performance, printers and network connectivity issues.

The ideal candidate must be customer centric with a positive attitude and outstanding communication skills. He/she must be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve the company's reputation and business.

Responsibilities:

• Provide support (hardware & software) to end-users
• Experience installing and troubleshooting Windows client operating systems
• Install, configure and troubleshoot local and network printers – local installations and also via GPO
• Install, configure, and troubleshoot email and Outlook related issues
• Experience with Office 365 including creation of mailboxes, distribution lists as well as configuring forwarders, archival, etc
• Analyze and troubleshoot issues related with computer performance and system degradation
• Able to troubleshoot network and internet connectivity issues
• Experience using troubleshooting tools including but not limited to Ping, Nslookup, Tracert, Telnet, Task Manager, Performance Monitoring, Process Explorer, Check Disk, etc
• Experience removing malwares including but not limited to virus, ad-ware, spywares, Trojan Horse, etc
• Support customer's application as needed – we will train you on this if required
• Troubleshoot issues with remote connections at the desktop level and escalate tickets when required
• Diagnose errors or technical problems and determine proper solution(s)
• Serve as customer contact person for technical support and service maintenance
• Manage installations, repair, maintenance of computers, printers and scanners
• Help and support users with issues such as computer crashes, hard drive failures, network layer 1 connectivity issues and others
• Effectively communicate with customers and set clear expectations. Deliver outstanding customer service
• Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers

Requirements:

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• Must be able to work from 8pm to 5am PH time
• Willing to relocate in Clark Pampanga – A must
• Required language(s): Excellent English
• 1 Year(s) of working experience specialized in IT/Computer - Hardware or equivalent - is a plus
• A+ Certified or equivalent - is a plus
• Microsoft Certification on Windows Desktop Operating System - is a plus
• Network+ very nice too

Benefits:

• Competitive base salary depending on education, experience and industry expertise
• Paid medical insurance/HMO (Philcare) right from the first day
• Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves
• Earn as much as PHP 13,500 from the employee referral program
• Annual salary increases with a predictable percentage increase based on performance review
• Annual year-end bonus and monthly bonuses based on performance
• Happy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team and participate in games and activities
• Annual team-building – Shift gears and explore adventures with the team out of the office
• Career development plans – We want you to grow and become the best at what you love
• Casual wear in the office – Express your fashion or stay comfy
• Flat organization with an open door policy
• Company paid certifications and trainings

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