1,995 Support Role jobs in the Philippines
Technical Support Specialist
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We help clients achieve their business objectives by offering the most cost-effective placement service and maximizing the performance and efficiency of their organization.
**Job Specifications**:
- Provide first line support to SGS affiliates and external clients
- Fast paced handling of incidents / requests resolution, escalation and information routing.
- Deciding on incident severity/priority
- Validation and evaluation of technical and or operational information pertaining to the incident
- First contact resolution and troubleshooting via phone and remote access tools
- Managing Incidents throughout their lifecycle
**Qualification**:
- Bachelor degree or equivalent in engineering or information technology/service management courses
- Previous Customer facing role
- Experience of multi-cultural environments. Microsoft Certified Engineer is preferred
- Experience of multi-cultural environments.
- Microsoft Certified Engineer is preferred
**Other Job Details**:
Hybrid work set up with WFH (Alabang)
Shifting Schedule
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Pay: Php25,000.00 - Php30,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 2 years (preferred)
Technical Support Specialist
Posted today
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Job Description
- Manages all the service requests through in collaboration with IT Helpdesk and interal requests
- Helps facilitate the creation of OPE accounts for now OneSM employees in collaboration with IT Helpdesk including other IT productivity tools needed on Day 1 of employment i,e, IP phone, olhers
- Understands the issues involved with administering and maintaining the enterprise infrastructure, including wide area network (WAN), local area network (LAN), MDF,
- Assists the Technical Opprations in the administration and maintonance of theenterprise voice & data network as needed.
- Promotes responsible usage an care of all 1l assets through the Asset
- Management process ip. all IT equipment is accounted & tanned who is accountable per item, il employee resigned - all the assigned accountabilities should be validated by IT prior to clearance.
**Qualifications**:
- Operating Systems|Windows, MAC OS, Red Hat Linux
- Hardware; PCs, Laptops, Macintosh, Netbooks, Processors
- Mobile & Wireless; Laptop, Mobile Application & Services, Mobile OS, Netbooks,
- Smartphones, Wireless Internet, Wireless Networking
- Internet; Browsers, E-business, Internet Search & Web 2,0
- Networking; Local Area Network (LAN), Network Hardware, Network Security,
- Storage; Networked Storage, Storage Hardware, Storage Software
- Desktop Application support
**Education**:
- Bachelor's degree in Information Technology or related fields
- Preferably has completed a Technical Certification Program
- 2-3 Working IT related experience
- Has at least 1 year of progressive experience in Information & Communication
- Technology (ICT) or in a client-server multi-user computing environment and open
- system network architecture as Support Engineer
- Has proficiency in global computing hardware & software solutions
- Has working knowledge of state of the art & appropriate Information and
- Communication Technology (ICT) system
- Preferably has working experience on property, hotels & convention centers businesses
- Experience in leading a project is a plus
**Salary**: From Php20,000.00 per month
**Benefits**:
- Paid training
Schedule:
- Day shift
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Years of IT Field experience?
- Can start ASAP?
Technical Support Specialist
Posted today
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Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Ormoc City, Leyte**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Ormoc City, Leyte: Reliably commute or planning to relocate before starting work (required)
Technical Support Specialist
Posted today
Job Viewed
Job Description
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Gapan, Nueva Ecija**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Gapan, Nueva Ecija: Reliably commute or planning to relocate before starting work (required)
Technical Support Specialist
Posted today
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Job Description
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**The Opportunity**:
Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.
**You Are Great At**:
- Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.
- Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
- Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.
**What it takes**:
- Working experience with Operating Systems (Unix/Linux and Windows).
- Working experience with Database (SQL,Oracle).
- Working experience with Active Directory.
- Electronic Data Interchange (EDI) knowledge preferred
- Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
**Additional Notes**:
**Global Job Posting Footers**:
- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.
Technical Support Specialist
Posted today
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Job Description
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner
**Minimum Hiring Requirements**:
- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:
- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000
**Benefits**:
- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO
**Job Types**: Full-time, Permanent
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Experience**:
- call center: 1 year (required)
Technical Support Specialist
Posted today
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Job Description
A SNAPSHOT OF YOUR ROLE
- Handle all calls with courtesy and professionalism
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Update customer information
- Identify and escalate priority issues
- Provide support using company scripts and procedures
- Support and resolve product or service problems by clarifying the customer’s details
- Learn more about the products in order to answer product and service questions; suggest and advise clients on other products and services
- Learn the processing system and computer software attached to all aspects of data entry, item inquiry, customer cross-reference, and any other function necessary to perform daily tasks
- Support and resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution; follow up to ensure resolutions, increasing customer satisfaction
A BIT ABOUT YOU
- Excellent verbal and written communication skills
- Active listening skills
- Organizational skills
- Sound judgment
- Flexibility and adaptability
- Resilience and the ability to work under pressure
- Interest to interact with people
- Ability to learn computer systems and navigate efficiently while helping clients
- Strong problem solving abilities with the ability to make decisions quickly in escalated scenarios
- Ability to establish and maintain a high level of customer satisfaction in all transactions
- Strong attention to detail with an interest to improve organizational procedures
- Can multitask and resolve issues during challenging times and in a fast-paced environment
WHAT SUCCESS LOOKS LIKE
- High customer satisfaction and efficiency rating.
- Excellent feedback from customers.
- Achievement of KPIs.
Join the A-Team and experience the A-Life!
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TECHNICAL SUPPORT SPECIALIST
Posted 1 day ago
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Overview:
We are seeking a proactive and technically skilled Technical Support Specialist to support our internal IT operations and assist in delivering client-facing technical solutions. This role will work closely under the guidance of our Full-Time IT Lead and will play a key part in supporting our software deployment and maintenance services, particularly around WeSuite applications.
Key Responsibilities:
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Assist in installing WeSuite applications on client environments, whether on-premises or via 3rd-party IT providers
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Provision and deploy WeSuite hosted services, including application configuration and environment setup
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Support application deployment processes and CI/CD workflows
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Perform pre-deployment testing and validation of applications to ensure readiness
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Provide technical troubleshooting and support to both internal teams and clients
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Assist in managing internal network configurations and systems as needed
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Document installation, deployment, and support processes for internal use and client reference
Required Skills and Experience:
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Proficient in SQL (queries, basic administration, troubleshooting)
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Experience installing software applications in both hosted and on-prem environments
- Strong understanding of server administration (Windows/Linux), including system configuration, security, and performance tuning
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Familiarity with deployment tools and CI/CD processes
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Strong general knowledge of networking and IT infrastructure (e.g., firewalls, DNS, VPNs, etc.)
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Excellent problem-solving skills and ability to troubleshoot in varied technical environments
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Clear and professional communication skills; experience working in client-facing roles
Preferred but Not Required:
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Experience with Octopus Deploy is a plus, but not mandatory . A candidate doesnt need to be well-versed in itwe can provide training. The key is familiarity with deployment workflows and CI/CD concepts.
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Experience with WeSuite applications
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Familiarity with IT service management tools and ticketing systems
What Were Looking For:
A team player who is detail-oriented, responsive, and comfortable juggling multiple technical priorities in a fast-paced environment. The ideal candidate has a strong technical foundation and enjoys working with clients to implement and support software solutions.
Why Join Us:
Work with a collaborative and supportive team.
Gain experience working with diverse technical environments.
Contribute to building scalable support processes and knowledge management systems.
Working Conditions:
Work setup preferred: Fully Remote
Working Hours: Eastern Timezone, Monday to Friday, must be amenable to shifting schedule
About the Company
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
Level 2 Help Desk Support Specialist Wfh
Posted today
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Job Description
**The Role Needs Someone with**:
- Strong technical knowledge
- Excellent solution finding and analytical abilities
- Ingrained customer service orientation to do what’s right
- Experienced business acumen
- Passionate about technology and has a thirst for new knowledge in the field
- Previous experience creating detailed and easy to follow technical documentation
- Willingness to create internal knowledgebase articles
- Ability to work both in the office and from client sites
- 3+ Years IT Support (Min 1 year MSP Industry experience)
**Technical Requirements**:
- 1st and 2nd Level information systems services problem resolution: problem definition, research, and resolution
- Windows Active Directory / 365 AD user management
- Expert in Windows 10/11 Desktops
- MSP Tools, PSA, RMM, patching and backup Administration
- ITIL V4 or 365 Certification are assets
**Salary**: Php45,000.00 - Php60,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Home Based: Reliably commute or planning to relocate before starting work (required)
Customer Support Specialist
Posted 12 days ago
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Job Description
br>What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills