7,703 Support Role jobs in the Philippines

ClinicMind is a leader in providing innovative solutions for healthcare practice management, delivering tools that empower clinics to run more efficiently while enhancing patient engagement. Our PatientHub platform enables seamless communication, scheduling, and interaction between patients and providers.

We are seeking a highly skilled Support Specialist to join the PatientHub Team within our Service Delivery division. This is a client-facing role that requires strong technical knowledge, excellent communication skills, and the ability to troubleshoot and guide customers effectively in a fast-paced, tech-driven environment.

Responsibilities

• Serve as the first point of contact for PatientHub clients, providing professional, empathetic, and timely support.

• Troubleshoot, diagnose, and resolve issues related to the PatientHub platform and integrated technologies.

• Handle Level 2 support responsibilities, taking ownership of escalated technical issues that require deeper investigation and resolution.

• Perform advanced troubleshooting and work cross-functionally to coordinate resolutions across multiple teams.

• Leverage GoHighLevel expertise to configure, optimize, and support client workflows.

• Assist clients in adopting and effectively using AI and Machine Learning technologies within PatientHub.

• Document and escalate technical issues to the appropriate teams when necessary.

• Collaborate cross-functionally with the Service Delivery division to ensure a seamless client experience.

• Educate clients on system best practices, including communication, scheduling, and engagement tools.

• Maintain accurate and detailed records of client interactions and resolutions.

• Stay current on updates, tools, and best practices relevant to PatientHub, GoHighLevel, and industry trends.

Qualifications

• Fluent English communication skills (both written and verbal) are required.

• 2+ years of hands-on GoHighLevel experience (certification strongly preferred).

• 3+ years of customer service experience in a client-facing environment.

• Experience working with Machine Learning / AI technology.

• Strong problem-solving skills and the ability to manage multiple tasks effectively.

• Demonstrated ability to work independently in a remote setting.

• Experience with websites and SEO is a plus, though not required.

Must Have

• Reliable broadband internet connection and a dedicated, quiet workspace for remote work.

• High comfort level working on Eastern Time Zone/US Shift

• Laptop/Desktop with at least 16 GB

SOS consulting is an expert software implementation business that provides software to clients all over the world. We have a team of developers who help their business to implement Zoho One to streamline their business process.

We are looking for Support Specialist

Responsibilities:

• Keeps customer informed of how and when problems are resolved
• Manage and maintain the Support Ticket Dashboard
• ·Manage support tickets and pass on requests to other team, (Developers ,and Consultants

Qualifications

• 2 years of support experience, preferably in a Software ( Consulting Company)
• Must have excellent Customer Service skills and a passion to learn new software
• Ability to work under pressure, must know how to schedule, prioritize, multi-task and follow through to ensure that tasks are completed.
• Accuracy and attention to detail
• Team-working skills
• Excellent Verbal and Written communication skills.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: Remote

Job Summary

We are seeking a skilled Full Stack Developer with expertise in Angular, Java, and PL/SQL to provide Level 3 (L3) technical support. The ideal candidate will troubleshoot complex issues, ensure application stability, and collaborate with stakeholders to deliver high-quality solutions in a client-facing environment.

Key Responsibilities

• Provide L3 technical support for applications built on Angular and Java.
• Troubleshoot, debug, and resolve production issues in a timely manner.
• Collaborate with cross-functional teams to identify root causes and implement permanent fixes.
• Develop and maintain PL/SQL queries and stored procedures as part of issue resolution.
• Work closely with clients and stakeholders to ensure smooth business operations.
• Document issues, solutions, and knowledge base updates for future reference.

Must-Have Skills

• Strong hands-on experience with Angular (front-end).
• Proficiency in Java (back-end).
• Good knowledge of PL/SQL for database support.
• Minimum 5+ years of experience as a full stack developer or in a similar technical support role.

Good-to-Have Skills

• Effective communication and problem-solving skills.
• Experience in client-facing support engagements.
• Familiarity with ITIL or similar support frameworks.

Job Summary

We're looking for a dependable and proactive Support Specialist (After-Hours) to handle urgent or emergency calls outside of standard business hours. This role ensures that residents, clients, and team members receive timely support when unexpected issues arise.

The ideal candidate communicates clearly in English, stays calm under pressure, and can think quickly to coordinate solutions. You'll be the first point of contact for emergencies, responsible for documenting incidents, escalating concerns, and ensuring proper follow-up.

Key Responsibilities

• Answer and manage all incoming after-hours or emergency calls in a professional and empathetic manner.
• Collect and assess information to determine urgency and next steps.
• Escalate issues to the appropriate department, vendor, or on-call staff as needed.
• Document all calls, actions taken, and follow-up requirements accurately.
• Coordinate with maintenance and operations teams to ensure quick resolution of urgent issues.
• Provide clear communication updates to leadership on high-priority cases.
• Maintain professionalism, confidentiality, and accuracy in all communication and reporting.

Qualifications

• Excellent spoken and written English communication skills.
• Experience in customer service, dispatch, property management support, or similar role.
• Ability to stay composed and make sound decisions in time-sensitive situations.
• Strong organizational skills and attention to detail for accurate documentation.
• Reliable internet connection and quiet workspace suitable for call handling.
• Comfortable working after-hours and weekends, with flexibility as needed.

Preferred Skills

• Familiarity with property management, maintenance coordination, or virtual team support.
• Experience using tools like Slack, Asana, or call management platforms.
• Prior experience in emergency response, dispatching, or operations coordination is a plus.

Schedule & Compensation

• Position Type: Full-Time, Remote
• Schedule: After-hours / overnight coverage (40+ hours per week)
• Compensation: Competitive; commensurate with experience

Job Type: Full-time

Pay: Php Php450.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Application Question(s):

• Please record a short 1–2 minute voice message using

and paste the link below.

In your recording, please include:

• Your full name

• A brief overview of your experience handling calls or emergencies

• Why you're interested in the Support Specialist (After-Hours) role at DeleGreat

This helps us understand your communication style and clarity, since the position involves call handling and coordination. This is not an evaluation of accent or background.

Work Location: Remote

Overview:

Join AspiraGlobal as a Support Specialist Be the go-to person for our clients and customers, helping with inquiries and support while building your skills in communication, problem-solving, and teamwork. Thrive in a dynamic onsite environment in Davao and grow your career with us

Responsibilities:

• Assist customers with inquiries and provide support through various channels (phone, chat, or email)
• Help resolve issues quickly and professionally
• Document interactions accurately in our systems
• Collaborate with teammates to improve service quality and processes
• Contribute to a positive and productive team environment

Qualifications:

• At least 1 year of relevant experience (BPO, customer service, or support roles)
• Strong English communication and interpersonal skills
• Problem-solving and multitasking abilities
• Willing to work onsite in Davao City
• Open to shifting schedules

Perks & Benefits:

• Competitive salary: ₱18,000–₱25,000/month
• HMO + 2 dependents
• 24 Paid Time Offs
• Performance incentives
• Life insurance + government-mandated benefits
• Career growth and development opportunities

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Be the driving force behind seamless connectivity and secure networks.

What is the role

This role is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

The following include but may not be limited to the responsibilities of the Support Specialist:

• Respond to help requests via phone and email professionally.
• Document user details and issue descriptions accurately.
• Build rapport and gather detailed problem information.
• Prioritize, schedule, and escalate issues as needed.
• Track and document the full support process and time spent.
• Use diagnostic tools and online resources for troubleshooting.
• Maintain documentation of client systems and environments.
• Stay updated on supported hardware and software.
• Perform hands-on fixes, software installs, and system configurations.
• Provide network support and test solutions for effectiveness.
• Analyze issue trends and suggest preventive measures.
• Develop user guides and FAQs.

Work Set-up / Work Schedule

• Remote
• Work Schedule: Rotates on a 24/7 Basis

Who we are looking for

Successful candidate must possess:

• Minimum of 3–4 years of hands-on experience in networking technologies and infrastructure
• Must have CCNA or CCNP certification
• Microsoft Support Certifications (preferred)
• Experience with Microsoft desktop/server OS and networking devices (routers, switches, firewalls)
• Experience working in an MSP environment is a plus
• Skilled in diagnostics and troubleshooting
• Strong research, analytical, and problem-solving abilities
• Clear, user-friendly communication
• Excellent written, verbal, and interpersonal skills
• Detail-oriented, organized, and self-motivated
• Customer-focused with a collaborative mindset

What we offer

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here

Power Connections. Empower People. Shape the Future of Tech Support.

Be part of a global platform transforming how businesses connect and collaborate through innovation and service excellence. Here's your chance to make your mark in the tech industry while enjoying balance and flexibility. Work with international clients, contribute to meaningful solutions, and enjoy the freedom of a role designed for both career growth and personal well-being. Build your future-without leaving home.

Job Description

As a Support Specialist, you'll be the go-to expert for troubleshooting and customer care, ensuring seamless user experiences and technical precision. You'll provide timely resolutions, document product issues, and collaborate with the team to enhance system performance-all while representing the voice of the customer.

Job Overview

Employment type: Full-time

Shift: Day Shift, Consecutive days off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 1 year of demonstrated experience in technical support and customer service
• Proficiency in communication through Phone, Email, Ticketing, and Live Chat platforms
• Knowledge of online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows
• Understanding of APIs as a means to integrate and connect applications
• Experience in troubleshooting within a software environment

Your Daily Tasks

• Engage in positive, informed interactions with customers and team members, maintaining excellence in support service
• Troubleshoot issues promptly and deliver effective solutions
• Ensure customer satisfaction and retention by addressing concerns quickly
• Contribute to building and updating the internal Knowledge Base
• Evaluate and implement new software releases on the platform
• Identify and document product issues or bugs for validation
• Recommend product enhancements based on customer feedback
• Provide weekend support as part of a 7-day Support Team, when required

About the Client

Our client is a leading Australian technology company that empowers businesses with smarter ordering and payment solutions. Their innovative platform connects suppliers and customers seamlessly, making transactions more efficient and transparent. With a focus on collaboration, speed, and service, they're redefining how businesses in food and beverage industries operate.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

About Us
Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We're the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation's beloved pet brand.

Who We Are
We're a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We're a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you're ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.

About This Role
The Support Specialist is the frontline ambassador for Barkbus' mission to deliver joy, empathy, and seamless service to pets and their people. This role manages multi-channel communications, expertly assists clients, ensures operational flow, and supports Pet Stylists—contributing directly to Barkbus' reputation for high-quality, delightful pet experiences. You represent the Barkbus brand in every interaction—with clients, teammates, and Pet Stylists—enabling exceptional pet care at scale.

What You'll Do

• Answer inbound phone calls and SMS from pet parents, providing timely, empathetic, and knowledgeable assistance.
• Respond to general email inquiries (info@), ensuring accuracy and warmth in every message.
• Support and resolve reschedule requests, utilizing solution-oriented thinking to meet client and Pet Stylist needs.
• Validating pet and client information for safety, suitability, and optimal scheduling.
• Maintain accurate documentation of all client interactions and appointment details in Barkbus's systems.
• Serve as real-time SMS support for Pet Stylists on the road: answer questions, resolve day-of obstacles, and provide updates.
• Proactively communicate schedule changes and client needs to ensure high service standards.
• Coordinate with shift leads or leadership as needed regarding schedule adjustments, urgent client requests, or system escalations.
• Surface trends, recurring issues, or process improvement ideas through established reporting channels.

Who You Are

• Empathy & Client-Centricity: Listens carefully, anticipates needs, and goes the extra mile to delight clients and support teammates.
• Clear Communication: Communicates professionally, positively, and succinctly across all channels.
• Proactive Problem-Solving: Quickly assesses, escalates, or resolves issues without waiting to be asked.
• Organization & Focus: Handles multiple requests, bookings, and channels simultaneously, prioritizing effectively.
• Collaboration & Teamwork: Works fluidly with Scheduling, Operations, and Pet Stylists to support Barkbus' mission.
• Accountability: Owns tasks from start to finish, follows up consistently, and maintains detailed and accurate logs.
• Adaptability: Thrives in a fast-paced, ever-evolving environment and embraces feedback, learning, and change.

What You'll Bring

• Experience in customer support, client relations, or a similar role
• Confidence using multiple communication channels (phone, SMS, email)
• A growth mindset and a passion for continuous learning
• High attention to detail and strong organizational skills
• Comfort leveraging technology, CRM systems, and dynamic workflows

Why Barkbus?

• Join a passionate, creative team remaking pet health & wellness
• Build genuine relationships—with both people and pets
• Thrive in a high-velocity, collaborative culture that values your ideas
• Opportunities for personal and professional growth as we scale nationally

Compensation:
$7/hr

Working Hours:
US time zone

If you're ready to make pet parents smile, support talented Pet Stylists, and help build something extraordinary, we'd love to meet you. Apply today and help Barkbus deliver joy, one pet at a time.

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS SIGNIFICANT EXPERIENCE IN CUSTOMER SERVICE OR TECHNICAL SUPPORT**

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey's diverse services which include Customer Service. Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey's services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Position:

We're looking for a motivated, independent, can multitask, and with a strong work ethic Support Specialist. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat.

• Provide customer support by phone, email, and chat in a timely manner.

• Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department.

• Be proactive and take initiative in improving work processes.

Requirements:

• Excellent English communication skills: verbal, writing, and reading is a
MUST

• A proven experience in customer support roles for at least 2 years is a
MUST

• Able to learn quickly and multi-task as we are supporting a few clients/accounts simultaneously

• Flexible to work on a shifting schedule night shifts, overtime, and swing shifts as the team is covering 24/7 support

• Professional work environment: good quality computer, headsets, and stable internet connection.

Nice to have:

• Experience in supporting point-of-sale systems or property management systems for the hospitality industry

• Experience in eCommerce accounts - with Shopify/WooCommerce/ShipStation

• Proven knowledge and experience with leading Help Desk software such as Zendesk, Freshdesk, Zoho, and Intercom

Work Schedule:

• This is a full-time position in a work-from-home setup. The team is covering 24/7 support and the length of a shift is 8 hours.