8,434 Support Representative jobs in the Philippines

Responsibilities:

• Provide assistance to customers via phone, email, or written correspondence.
• Resolve customer issues on the first contact; escalate as needed.
• Maintain confidentiality of customer and company information.
• Deliver excellent customer service to ensure satisfaction.
• Review and respond to inquiries using available resources and guidelines.
• Process and maintain records and paperwork accurately.
• Coordinate with other departments when necessary.
• Perform additional related duties as required.

Requirements:

• Effective English communication skills, both written and spoken
• Good at multitasking, organizational, and time management skills.
• Ability to work well in a fast-paced, team-oriented environment.
• High level of confidentiality and professionalism.
• Knowledgeable in Microsoft Office and familiar with standard office equipment.

Address: Startek Pasig G/F Silver City 3, Frontera Verde Dr. Brgy Ugong Pasig City

Job Types: Full-time, Permanent

Benefits:

• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Work Location: In person

• OPEN FOR FRESH GRADS
• Full-time Position
• Work Set-up: Onsite (Ortigas, Pasig City)
• Schedule: Night Shift

About the Role

We're looking for a Support Representative who's passionate about helping clients have a smooth and easy onboarding experience. In this role, you'll work closely with our Onboarding Support Specialists and Underwriters to make sure our merchant partners submit all the requirements needed to get started. You'll be the go-to person for follow-ups, gentle reminders, and making sure no detail slips through the cracks.

What You'll Do

• Be the first point of contact for merchants who need help submitting their documents.
• Follow up with clients on any missing or pending requirements.
• Check and confirm that all submitted documents are complete and accurate.
• Keep track of case updates and share progress with both clients and internal teams.
• Help streamline the onboarding process by spotting gaps and suggesting ways to make things smoother.
• Work hand-in-hand with the team to make sure every client has a positive experience.

Job Types: Full-time, Permanent

Pay: Up to Php32,000.00 per month

Benefits:

• Company events
• Gym membership
• Health insurance

Application Question(s):

• Are you comfortable working onsite in Ortigas, Pasig City, during the night shift?

Work Location: In person

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues and complaints efficiently.

Maintain detailed records of customer interactions.

Collaborate with team members to enhance service quality.

Meet performance metrics and contribute to team goals.

No BPO experience needed – We'll train you

Fresh grads, SHS grads, College undergrads? YOU ARE ALL WELCOME

Willing to work Onsite with a professional & supportive team

Competitive Salary package and Incentives

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay + Paid Time Off

Anniversary Bonus +

Site :

MJ Plaza – MJ Plaza: MJ Plaza Building, Chino Roces Avenue, Makati City

Alphaland – Alphaland Southgate Mall: EDSA corner Chino Roces Avenue, Makati City

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through ongoing training and referring to online manuals as required.

Qualifications

• Typically Minimum 1-2 Years Technical Support Experience.
• Previous customer service experience.

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries

**PLEASE APPLY FOR THIS POSITION IF YOU HAVE PREVIOUS WORK EXPERIENCE SUPPORTING SAAS OR ECOMMERCE PLATFORMS**

**APPLICANTS WITH KNOWLEDGE OF CONVERSION RATE OPTIMIZATION (CRO) BEST PRACTICES WILL BE GIVEN PRIORITY**

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost effective outsourcing solutions.

Different brands use Aidey's diverse services which include: Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e commerce, hospitality, and services industries use Aidey's services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Client:

The client is the leading optimization and personalization platform for Shopify brands. With an AI-powered, never-seen-before visual editor, they enables you to customize every page and component on your store, tailor personalized experiences to multiple audiences, and add product recommendations and upsells through continuous and robust A/B testing.

They are a lean team and a young company, but already working with thousands of leading Shopify brands and agencies, including Laura Geller, Andie Swim, Faherty, Moroccan Oil, and The Oodie.

About the Position:

We are looking for a Technical Support Representative to join our team. In this role, you will be responsible for delivering prompt, high-quality responses to customer inquiries. You will take the time to understand each customer's unique needs, including their business size, background, prior interactions, and goals, in order to offer more personalized and insightful support.

The ideal candidate should be personable, detail-oriented, and professional. We expect the ability to achieve excellent service outcomes and demonstrate strong research skills. The Specialist should be adaptable, able to respond to various requests appropriately (rather than relying on scripts) and strive to deliver exceptional service at all times.

Responsibilities:

• Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses

• Open and monitor Jira tickets escalating internally as needed

• Go beyond just answering the question at hand—take the time to understand who the customer is, their business size, and their goals to offer relevant and strategic support

• Provide guidance on CRO best practices based on the customer's needs with support from CRO experts

Requirements:

• Excellent English communication skills: verbal, written, and reading is a
MUST

• 4 + years of experience in customer support (preferably in SaaS, eCommerce, or tech) is a
MUST

• 3+ years of hands-on Shopify experience is an
ADVANTAGE

• Experience working with HubSpot or similar CRM/ticketing systems is
ADVANTAGE

• Familiarity with conversion rate optimization (CRO) best practices

• Team player - joining a small team in a fast-paced start-up, hungry to learn and work together

• Proactive, customer-first mindset, with a curiosity to understand the customer's business and provide context-aware support

• Ability to problem-solve and provide thoughtful and accurate responses

Work Schedule:

• This is a full-time position in a work-from-home setup. You will be working 8 hours a day, 5 days a week.

Position Summary:

We are looking for a highly motivated and detail-oriented individual to provide technical support to end users across the organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership. The ideal candidate will have hands-on experience with PCs and Apple mobile devices, proficiency with newer Windows operating systems, and excellent customer service skills.

Key Responsibilities

• Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
• Diagnose and resolve hardware, software, and fundamental network issues remotely.
• Document and manage support requests through the FreshService ITSM/ticketing platform.
• Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
• Provide level one triage for VDI users
• Escalate complex incidents to senior technicians as required.
• Adhere to company policies concerning security and confidentiality.
• Address printing concerns, both local and network-based.
• Utilize Zoho Assist for secure remote access and support of user computers.
• Troubleshoot audio and video issues encountered during video conferencing sessions.
• Administer new user onboarding processes by appropriately adding accounts to relevant systems, including Active Directory, Microsoft 365, Vonage, Dynamics 365, and HubSpot.
• Oversee user deactivation procedures by removing accounts from these platforms as necessary.
• Provide ongoing support for Microsoft 365 and on-premises Active Directory environments.
• Create and manage distribution groups within Office 365.
• Add and remove user accounts in Vonage.
• Resolve issues related to the Vonage application.
• Manage user accounts within the Mainframe system, including additions and removals.
• Troubleshoot Barracuda VPN installation and connection challenges
• Perform password resets in the Mainframe system.
• Monitor system health and performance using Data Dog.
• Release emails and manage permitted senders through Mimecast.
• Address and resolve OneDrive-related issues.
• Deliver support and training for Microsoft applications.

Required Qualifications

• Demonstrates exceptional organizational, time-management, and follow-up abilities
• Maintains confidentiality and addresses sensitive requests with the utmost professionalism
• Exhibits outstanding proficiency in both written and verbal communication
• Possesses strong interpersonal skills, supporting employees at all organizational levels
• Operates independently and excels in dynamic, remote work environments
• Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices
• Understands basic networking concepts and is adept at troubleshooting issues
• Experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive
• Familiar with Azure Virtual Desktop Infrastructure (VDI) environment
• Capable of creating and managing distribution groups within Office 365
• Familiar with on-premises Active Directory, particularly user and group management
• Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks
• Previously supported executive-level personnel

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

• Health insurance
• Paid training
• Promotion to permanent employee
• Work from home

Application Question(s):

• This will be onsite training and nesting for the first 2-3 weeks then remote after, can you go onsite?
• What's your previous and expected salary?
• Can you start September 15?

Experience:

• Technical Support Representative: 1 year (Required)

Work Location: Hybrid remote in Taguig

Expected Start Date: 09/15/2025

JOB DESCRIPTION

*  Provide technical support, explain RMA procedures, and answer technical and customer service inquiries

*  Increase Customer Satisfaction and Net Promoter Scores

* Receive inbound calls and chats in a timely manner

*  Follow communication "scripts" when handling different topics

*  Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

*  Build sustainable relationships and engage customers by taking the extra mile

* Answer daily web tickets

REQUIREMENTS:

· Good command of written and oral English.

· Experience in a call center is a must.

· Must possess strong technical knowledge in gaming computers and laptops

· Able to multi-task.

· Cooperate with shift arrangement and office discipline.

· Able to come to work for 6 days a week, Holidays and Weekends

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Respond to customer calls, emails, and chats for technical support.
• Diagnose and resolve hardware, software, and network issues.
• Inform customers about product features and limitations.
• Share knowledge to enhance team performance and customer experience.
• Adhere to company policies and industry standards.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person